I went in to ask about their quality promise policy and how that works (since I was gifted 2 pairs of the Align leggings a few months ago and there is extreme pilling and the quality looks terrible), but I forgot what it was called, so i referred to it as the "warranty." I was met with such off-putting facial expressions, felt super awkward and left the store feeling judged. i was told the quality promise only covers holes in the leggings, which i was shocked to hear because i've had friends who were able to go in and exchange their leggings due to extreme pilling. i was also told that i should be wearing my leggings for "ONLY an HOUR a DAY, as they are only meant for Yoga." this shocked me as well because it felt very condescending and if i am paying $100 for a SINGLE pair of leggings, i should be able to wear them for more than an hour a day. read more

After reading the other reviews of Lululemon, I was extremely hesitant to go into the store. I had to exchange or replace a gift from my son that was not the right size. So I called the store for their exchange policy. I have heard horror stories about doing this without a receipt. And since it was a gift... So I called the store the day after Christmas and Sara told me they could check the purchase through my son's account. Perfect, but will someone other than Sara give me the same policy? So I reluctantly went later that afternoon. There was an incredibly long line to get in the store, so I went home. I tried again after work and waited only 10 minutes to get in and YES! The policy Sara told me about was accurate! I met Kyle at the register and he looked up my son's account, saw the purchase and was unable to find the same item in the correct size. When I told him what I was looking for, he took my right over to some options that fit my taste. The next young lady that helped check me out was extremely courteous and friendly. I believe she said her name was Lucy. She said it was a long day and not everyone was pleasant toward her. The reason for the 4 not 5 stars was simply because the store was extremely small and not a ton of inventory. Customer service was excellent! read more

Lululemon - My replacement with Kyle's suggestion. - Accessories Near Me - Farmington, Connecticut

I am a loyal Lululemon customer and shop at this location frequently. I was compelled to write a review of my experience at the Westfarms Lululemon after several bad experiences with customer service at this location. Today I needed to make a return/exchange and wanted to have a recently purchased pair of leggings repaired (at my cost). The salesperson, Lauren, was especially rude and disrespectful. I am surprised that this location would hire such rude employees to represent the brand. With what Lululemon charges for their product they should stand behind it and be more accommodating to their customers. I will be shopping elsewhere and would advise others do so as well! read more

Employees are extremely rude at this location. I'm currently visiting home in CT and this was my first time visiting this location, as I typically do all my lululemon shopping in the King of Prussia mall in PA. I walked into the store and was browsing around when an employee came up to me and rudely asked if I even knew what I was doing when it came to sizing and legging styles. She and a few other employees were busy with restocking merchandise and acted like I was in their way. I responded with a "yes", turned, and left the store. Will not be returning. read more

I love this store and visit it at the mall every time I come. However, today at about 3:00, the girl in front letting us customers in line enter would not stop taking to her coworkers and missed 7 customers leave the store, thus we had to wait much longer to enter the store. It was about 25 minutes in line total, but about 15 minutes just in the front because she was so busy talking to other workers. It was incredibly frustrating and disappointing. Finally another worker from behind the cash register had to come lit and tell us we can enter because of her lack of attention to her job. read more

Wonderful employees at this location and super helpful while shopping. I also liked that they are taking extra precautions during COVID-19 such as wearing face masks and cleaning the dressing rooms after each use. read more

I've been to this location multiple times, and the customer service has been horrible Every time!!!! Even over the phone, the employees are rude. No one tries to help you find anything in the store, they just ignore you until you find what you want on your own. I had a pair of my leggings rip, and I brought them in to be sent for hemming.... 3 weeks later I had to call and ask where my leggings were, and the employee yelled at me on the phone saying I wasn't allowed to call, that all my information was on the slip I received. I never got a pickup date on the slip and they lady made me feel like trash for calling. I'll never call again! read more

I am reluctant to even give this place one star. They displayed the most rude "customer service" I've experienced in my life. My three friends and I came in to buy leggings and we were ignored by the entire staff, and only helped when I took out my debit card to pay. I will most definitely will not be returning, as this is the THIRD time I have experienced a lack of acknowledgement at this store. Disgustingly rude. read more

This staff at this Lululemon was not helpful at all. I simple hemming turned into a problem they couldnt seem to resolve. When I addressed the issue to the staff they had zero concern and were very unhelpful. Who wants pants that are hemmed uneven? read more

Not to name names but we have had a terrible experience with employees. A staff member named Megan was very unhelpful. Being rude and blunt towards a woman body. "Your not a size Two". Megan said this in a rude and demeaning tone. The woman who she told this too obviously knew she was not that size but it's still demeaning. Some employees were helpful but no one deserves to be threaded with that disrespect. I also do not agree with the return policy. I love the clothes just not this perticular staff member. read more