Efficient and great eye care, always well taken care of here! Dr. Lum is very knowledgeable!

I paid for a contact lens fitting a year ago and never got a prescription from Dr. Lum. I didn't get scheduled for follow up after I was given several sets to trial. I had texted twice to get my contact prescription sent to me, but the office didn't mention anything and just told me to look on the patient portal. I thought the prescription was complete and didn't pursue it further Now that I needed consistent contacts again a year later, I called again for the prescription. They said Dr. Lum never finalized the fitting process and never wrote a prescription and I would need to pay out of pocket for another fitting. I went to a different optometrist today and they provided a prescription immediately after contact lens fitting. They also told me that it was very unusual I was fitted but not given a prescription. read more

Super smooth visit with Dr. Lum and team. They were fast, efficient, and took time to explain everything clearly without making us feel rushed. My 6 year old daughter loved the toys in the waiting area, which made the whole eye exam so much easier for both of us. Highly recommend for families looking for a friendly, kid‑friendly optometrist in South San Francisco. read more

I was referred by my optometrist in SSF as mine is going to retire soon. I came to Lum Optometry for the first time and I was greeted by the staff warmly. I was shopping for a few sunglasses and reading glasses, and man, I really liked their selection. They had both high quality glasses from designer brands and budget-friendly brands. The staff was very helpful in helping me to select the right pairs. The store was spacious and clean. Now I can't wait to pick up my new pairs of glasses in 2 weeks! read more

Had my first eye exam and contact fitting here a few weeks ago. Ordered contacts after trying the samples. Was super easy and quick! Everyone was really nice! read more

I've had good experiences with this office the two times I've been here for annual eye exams. Office staff are friendly, warm, and welcoming. I feel that they respect my time and do their best to be thorough and efficient. The eye exam starts off with some tests with the optometric technician. They go over your medical history, glasses usage, current comfort/fit, and any issues. They also test for colorblindness, depth perception, and peripheral vision (through VR). I'd never done any of these tests before coming to this office, which makes me think that their exams are more comprehensive. This is also when they do the autorefractor machine with the little red house in the distance, as well as the retina image. Then you are moved to the actual exam room with the doctor. Dr. Lum obviously knows his stuff but can come off as a bit rushed or pushy FYI. I don't really mind because I feel that as long as he's keeping me aware of any issues and giving me an accurate prescription, I'm good. It does feel hard to have the space/time to ask questions or probe into what he's sharing because he's moving a million miles a minute, so just keep that in mind if it's not your preferred style. I was in and out of his exam room within 15 minutes. Overall I'm happy with my experiences here especially given the proximity to my home. It would be very easy to improve the overall quality of the experience if the doctor can just slow down a bit and come off as more empathetic and patient. read more

Super sweet reception and assistant!! Overall the service was great and they helped me out so much I felt very comfortable during and after the appointment. I ordered my glasses and the got to me pretty quick !! Prices are a bit high but they're understandable, there's also a lot of options for glasses with different price points as well. read more

Very nice staff. Very thorough exam. They explained everything very clearly from insurance coverage to any issues with my eyes.I was very impressed with how systematic they were. I totally recommend Lum optometry read more

Been coming for 20+ years. Super friendly staff and the collection of glasses is also very nice.

Free lens cloth with check in! Lol I've had an eye exam here and the people are SSOOOO NICE!!!!!! Didn't end up getting frames with the lens cause my crappy insurance didn't cover it. But I'll be back here for my annual eye exam. Thanks again! read more

Lum Optometry - Lovely lens cleaning cloth - Optometrists Near Me - South San Francisco, California

I've been going to Dr. Lum for about 16 years. Great experience every time. I especially love the staff. they know what I'm looking for in new glasses and are so helpful. Great people. read more

Good customer service and friendly. It is my first time to visit. Staff are very friendly and helpful. The lady is so nice when you check the eye exam in the first machine . She is much patient.( not Linda). Reception is nice too. When I choose eye glass, she try to help . read more

Dr. Lum is very efficient and the office runs like clockwork. The staff are welcoming, knowledgeable and patient.

Great Optometry, specially the support staff and front office. They are very helpful, friendly and professional, not to mention accommodating -- which makes the whole establishment shine compared to the rest. I came in for an exam since I haven't had one since before the pandemic and most likely needed an update on my prescription. I got myself the prescription for glasses and a week later, for contacts after the trial period for a new type lenses. I also got a pare of glasses and ordered some contact lenses. Prices are competitive - however, you visit them for the GREAT SERVICE! Dr. Lum is also very knowledgeable and thorough with his diagnosis and examination. If I had to say one thing though, I felt very rushed and out the door quickly. I am aware that time, specially for a business, is very valuable so fitting a lot of patients in a schedule is a must. He can give you a ton of information and prescribe what he perceives to be your need. However my suggestion is if he can spend a little time and allow the patient to speak and listen to what their needs and wants so that he can have a better idea of what to provide. This in itself would improve a better establishment to best. Thanks for a very nice couple of visits, I'll be back again next time and will recommend to folks who are in need of Optometric services. read more

My first visit as a new patient went above and beyond expectations! Dr. Lum and his team were extremely friendly, thorough and transparent during my entire eye exam. They answered my questions fully and were very prompt and helpful with my new prescriptions for both my contacts and glasses. I will definitely be back for my next eye exam / checkup / prescription needs - thank you Dr. Lum and team :) read more

Dr. Lum takes the time to educate his patients regarding eye test results, eye care, and age related vision changes. His team is efficient, warm, and welcoming. Thank you, all! P.S. keep Sillouette eye wear in your inventory, please! Theresa read more

Our family is with Lum Optometry for so many years. Dr Lum is nice, thorough and explains to you in detail any questions you might have. Staff are all nice too. Thue are always happy to assist you. Appointments are on time and prescription pickups are not a problem either. Would recommend. read more

Very impressed with Lum Optometry. The staff is top-notch: welcoming, friendly and willing to explain all their exam procedures (this was my first eye exam in decades, so the technology was all new to me). They've got a good collection of frames to choose from and were very helpful when I was making my selection. Dr. Lum worked quickly and efficiently. Happy to have found a place for my annual exams. Thank you, Lum Optometry! read more

Its always been a pleasure going to get my eye exam! Aurevic has always been helpful ever since!!! Dr Lum is very thorough with his eye exams. read more

We had an excellent experience with optometrist Dr. Lum. The staff are welcoming, professional, and efficient. I highly recommend Dr. Lum to anyone looking for top-notch eye care. I'll definitely be returning for our future check-ups! read more

Our whole family have been going to Dr. Lum for many years. His office is always updated with the latest equipment. His staffs are extremely friendly. There are many selections for glasses as well read more

Dr. Lum is an incredible healthcare professional. The team there is also top class. I came in at first with just a need to get new glasses since my previous doctor had closed their office. Right away I knew this office was different! From the care I received when refracting my vision, to the retina scans, to the eye glass choosing and fitting, I can't say enough about how comfortable the whole process was. It didn't feel like I was walking into a merchandise trap. Instead I was just with people who cared about my eyes and what I wanted. I also have a pretty extensive eye health history and being able to see and discuss it with Dr. Lum has been a huge weight on my shoulders. He's always available to examine and help me better understand what I'm worried about and he takes the time to make sure I feel comfortable with my choices. I'm so glad I found the care I was looking for here! read more

Dr. Lum is very thorough and explains everything well. Nice Doctor with great staff! They offer great selections of eyeglasses frames, from affordable to designers brands. Nice location, with lots of parking spaces and surrounded with small businesses. read more

This is my first and last time here. I had my eye exam and purchased a pair of prescription sunglasses. I was rushed into making a decision and I was asked to pay on the spot without seeing itemized charges. A few days later, I got a call requesting $11 more for a charge they forgot about regarding to large frame. When I went there to pick up my prescription sunglasses, I noticed the non-prescription lenses do not come with it. They failed to inform me the prices do not come with the lenses yet a lot of people ask the same thing. Upon closer inspection, I see a tiny air bubble in the prescription sunglasses lens, They are not willing to do anything and I cannot be more disappointed with my experience here. read more

Lum Optometry - Asked for more money - Optometrists Near Me - South San Francisco, California

Great customer service, very professional and large selection of frames. I've been going here for over 30 years for my glasses and contacts. read more

Dr. Lum really knows how to keep your eyes working in tiptop shape. His hours are convenient and the staff is friendly and attentive.

Glasses and lenses are very overpriced, 150-200% of what you can get at other places. Staff is only friendly until you bring up concerns. Dr. Lam is pretty good at measuring Rx and giving suggestions, though he did make you feel rushed at times. read more

Aurevic is the best she is very helpful and got my glasses quick she is very cool and funny

My whole family goes to Dr. Lum. He is the best. He is very thoughtful and very thorough with his examations. He always give good advice on your eyes. He is the best. read more

Courteous and accommodating service of everyone. Cozy atmosphere of the whole area. Eye exams go a breeze and equipments are up to date. Thank you, Dr. Lum, Angelica, Aurevic, Erin, Linda, and Alyssa!!! Truly an excellent team! read more

Great service and wonderful staff! Dr Lum has been taking care of my family for years and we appreciate his service!

They've always been very helpful and courteous whenever I've stopped by for my annual checkup or stop in for an adjustment to my glasses.

Love my new glasses! This is the second time getting glasses from Lum optometry and they do an excellent job. Angelica was very helpful picking out frames and professional and so courteous as well. Big selection of frames and high quality of finished product. read more

Awesome doctor and staff and very nice selection of shades! Also accepts insurance and hsa options as well.

Thanks for your excellent service. I like my glasses and satisfy with my new reading glasses. read more

Love Dr. Lum! Always makes me feel like I'm talking to a friend. Love the staff! They are all really friendly. I'm still a bit upset that one of the ladies that helped tighten my glasses accidentally broke my Gucci glasses. I asked her if I had to pay for it and she said I had to even though she broke it. She was still very nice and professional. Lesson learned: Will tighten glasses in the future by myself. read more

The staff and Dr. Lum are the nicest people. I had a great experience on my first appointment and so far I am very happy with the contacts Dr. Lum recommended me. They really took care of me while there and everyone are knowledgeable, professional, attentive, and so nice. I recommend this optometry. read more

Amazing! Everyone was so nice and Dr.Lum was super kind and gave very in-depth explanations to what was going on with my eyes. Also he thoroughly explained the insurance I have and other options which I appreciated. Over all a really great environment and I'm excited to get my glasses. read more

An incredibly friendly staff and a whimsically decorated office. Dr. Lum takes his time to answer questions and gives quite thorough explanations of each part of your exam. read more

This review is long overdue. This was the best optometry experience I've ever had. I was used to other offices that had you shuffling in and out like an assembly line, so I was shocked at the attentive care and amount of time Dr Lum and the optician staff took to fine tune my glasses. Also, Dr Lum had great Disney park tips. read more