How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

Have been doing business at this location for 30 years but I will never go back. I have never been…read moretreated as rudely as I was by someone who I believe is the assistant manager. Had bought several gallons of paint at a discount but when I went back he tried to charge me full price. When I told him about the earlier discount from the manager he claimed that was not what I paid. When I asked to see the manager he refused. I located the manager anyway who told the employee to sell it to me at the discounted price. He still refused to ring it up and verbally abused me the entire time. This happened a month ago and the guy still works there.

From the owner: Your local Sherwin-Williams Paint Store in Lumberton, NC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies for home updates, DIY projects, and contractor work across suburban communities. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

This is the paint store to go to for COLOR. They have every color on display from Ben Moore and it…read moreis EXTENSIVE. Either the manager (TJ) or the assistant manager (Alex) are always there to help and answer questions. I might add that Ben Moore is the absolute KING of color and you will find EXACTLY what you need there! The paint is high quality and you can just get a small sample too. I highly recommend this location because there is even a "contemplation table" where you can sit down and just dream about how your new space is going to look while deciding which colors you like best! A++

This is the best place! Pretty sure it was the owner who waited on me and he couldn't have been…read moremore helpful (or funny!). Definitely go here.

From the owner: Local Paint Storeread more

We genuinely appreciate the time and effort to help us find a stain color to trim out our concrete…read moreporch. Tim and his staff were so helpful, courteous and patient in our search for the best color. Many thanks....Judy and Pete Berg

Stopped by today looking for a specific lacquer product. Almost immediately upon entering I was…read morepolitely greeted by Adam and informed that he was helping another customer and would be with me in just a second. Within a minute or two Adam had wrapped up with his customer and acknowledged me. When I told him the specific product I was looking for and the purpose he deferred me to Joey as well as stood next to Joey to learn about the product. Joey did a fantastic job of discussing the pros and cons of the product. He also checked their system to try to locate a smaller quantity to better suit my needs, since the smallest size available was a gallon he proceeded to go into the back and locate the product. Before I could even ask for the material data sheet to know Humidity and temperature range as well as tip sizes for guns, Joey had them printed and was going over the information with me. In the short time I was waiting for Joey to come back from the store room I was passed by two employees both of whom greeted me and asked if I needed assistance. Overall a great visit. I was not expecting the level of customer service from this location since it specializes in commercial accounts, but was quite pleasantly surprised.

From the owner: Your local commercial Sherwin-Williams Paint Store in Fayetteville, NC, serves professional…read morecontractors, facility teams, and business customers supporting fast-paced urban projects. Connect with our commercial team for specialized guidance, coating system recommendations, and support tailored to institutional, industrial, and large-scale work. As a reliable paint store near you, we provide industrial coatings, equipment, color resources, and jobsite solutions designed for demanding environments and long-term performance. A Spanish-speaking representative is available to assist customers.

The employees offer to help you, then disappear after they show you where an item is; I had to keep…read moreasking them to come back to help me. Prices of items are extremely more expensive than other stores.

The craziest ace I have ever been too. So Big and had everything u need for hunting and fishing…read morealong with the normal ace stuff. The guys were pretty nice and helpful. I grabbed a hat and some insulated socks.

knowledgable and friendly staff! It's a pleasure to go there! Shaq (sp?) is a great guy (along with…read morethe rest of the crew) . Keep up the good work!

Talked me through buying the right paint and brushes to repair several cabinet doors without having…read moreto replace them or bring them to a store to refurbish them They turned out great!