Don't show up @ 9:00am they won't be open. Good prices and sales though!! Customers service is…read moregreat at times. Some off new staff might not know much. BECAUSE THEY ARE NEW. lol so bee nice. Other than the inconvenience of them not being open on time.

The I seen is good basically in and out and some good quality have some pretty good pricesread more

Love everything I get here from bud to disposables! Staff is always kind and helpful. I have no…read morecomplaints!

We are from Chicago so our understanding of dispensary is a touch different! Their bud tender was…read moresuch a sweetie (long haired, baseball cap wearing human) who was so knowledgeable and kind. Everyone in this dispensary is so sweet and helpful! What's nice is they do not bullshit to sell you. They will be honest and talk honestly about what is and isn't in something. Their viewing room is so NEAT! It's so cool to see the different crystals in things and also learn more about what you're buying. A++ 12/10 Absolutely adored their extensive menu and how kind and wonderful they are.

A variety of products with great customer service! The ladies have always been very helpful in…read moreassisting to pick a product. I love the salves and topical products for sore muscles and tension. Picked up a bath bomb for the 1st time, it was only $12 and I'm sure it will work wonders. Great stop for CBD beginners and pros.

I have heard about CBD for a long time now. I have anxiety and insomnia. I went to The Grassy…read moreKnoll. I was greeted as soon as I stepped into the store. Their service was great. The associates are very welcomeing and friendly, they made me feel welcome. Their products are top-notch. CBD is changing my life. If you have anxiety or insomnia, do yourself a favor and go to The Grassy Knoll! PS: they have great information on CBD,how it works, and what to look for when you purchase it-just ask for it

Stopped dlivery abruptly. Blamed staffing but said it's permanent. No explanation just forget all…read moretheir customers that cant drive to their store and dont even tell loyal long time customers. Terrible service will never spend money here again. Failure of a company.

I am here a lot, you all know me hello I'm the vampire that comes in at least once a week. I…read morespecifically love this location bc they're super LGBT friendly and the staff remembers me and is honest and nice every time! I'll be having a terrible day and all of them go to their best effort to provide friendly service that doesn't feel manufactured, sure they have to be there because of capitalism but they're chill! As a man who doesn't claim to know much, their expertise and honesty goes a long way and I feel like I've learnt a lot just from my short convos with the budtenders. Almost always, icons such as Erika and Tony make my day, and the deals are plentiful! 28th street ghoulz are also great s/o to Tiffany and the crew for being angels!

Really nice man and woman working in the a.m.! I was there before they where supposed to open, but…read morethey had the open sign lit up and the door unlocked ready for customers! Great selection of anything you could want, and awesome customer service with low prices!

excellant people and great service they help me out with a problem and since than i been a regular…read morecustomer

Just a quick update on this place. From my very first visit to this store about 2 1/2 years ago…read moreright after it opened I've had nothing but great experiences. The store interior is nice and inviting and more importantly the staff working here is great! They are always more than happy to let you sample as many flavors of their juice as it takes to find the perfect one for your vaping pleasure. That way it's guaranteed that what you buy you'll enjoy since you've tried it before you bought it. Yesterday I was served by Randi and she continued the tradition of great customer service. I was in need of a new juice tank and as I expected she got me fixed up with the perfect solution to the problem I wanted to fix that was being caused by my previous tank that I'd bought elsewhere. Not only did she sell me the best product for my needs, she also was very patient when dealing with my many questions about not just the tank I was buying, but she also gave me some really good pointers on how to best use the different options on my battery to help me get the best results from my new juice tank. Yes, if you get to have Randi serving you then you are very lucky, but don't worry if you get somebody else waiting on you because I've received the same great service from all of their staff here on every visit to Freedom Smoke USA. I'm sold on Freedom Smoke USA and will continue to frequent them for all of my vaping needs. Yes, the cost of the equipment if you buy higher end devices can be a bit pricey, but compared to the price of smoking it's really cheap since once you have the equipment you only have to buy the juice from that point on. Not to mention non-smokers around you will really appreciate the fact that now instead of gagging them with the stinky smell of burning tobacco now you'll be exhaling smells that are very pleasant. It's too early to tell with absolute certainty just how safe vaping is compared to smoking, but as an ex-smoker who smoked for 34 years and who has emphysema from that I can tell you that my lungs literally feel a hundred times better now that I've given up smoking and gone to vaping instead. Even my doctor who's anti-smoking says that as far as she can tell vaping doesn't seem to be anymore hazardous than wearing a nicotine patch which is considered safe.

I have been a regular customer for almost two years. In all that time, I have found the staff there…read morefriendly and inviting. The juice selection can use some revamp as a few flavor are variations on other favors. The shear combinations of flavor and reliability of the mixers make their juice one of the most consistent offerings I have had the privilege of consuming. Brett and Art can mix some mean juices in a quick amount of time. As for the company, they have the same issues most employers have in the area. Holland is full of privileged people who just don't stand for what they preach, and Freedom Smoke has gotten their share of bad apples from the crop of potential gems the still live in the area. As a matter of fact, a previous GM was rude and quite frankly disrespectful to both his staff and the customers. Now, the MITs and GM are awesome at working with customers and each other. Randi and Jim are some of the coolest cats I have been grateful to meet. If you want straight forward, easy to start vaping experience, Freedom Smoke USA is the place to go in the Holland area.

This place is awesome! Guys are very knowledgeable and they have lots of different stuff to try!!read more

small place with an expensive, and limited offerings. Nice enough people but just because you are…read morein a small town that doesn't mean it should be a small town selection.

If you are in need of customer service and enjoy being made to feel dumb, ask the woman with short…read morebrown hair behind the computer screen. She will not only tell you why your request is not possible for them to fulfill, but also refuse to offer any other alternatives. Then she will frown at you till you leave. I have had more enjoyable customer service at a colonoscopy appointment.

The location on Madison Ave in Grand Rapids, MI just exceeded my expectations. I worked with Joe…read moreon a repair and finally felt like someone cared! He was professional, empathetic, and knowledgeable about my Permobil M3.