At first I didn't know what to expect as it was rated 3 stars only. However, I had leg cramps since…read morelast night and I really needed a foot massage. I went on their website and saw they have 1 hour foot massage with head and shoulder massage, so I called to make a same day booking. The receptionist was very helpful and made the booking for me. She also informed me that there was free parking across the street. The location is great too, it's just 5 mins walk away from the Gilmore sky train station. As soon as I walked in the receptionist, her little white poodle, my therapist Huma came out to greet me and asked what I need and why I needed to come in. I was seated on a comfy lazy boy chair. The rooms are clean and with dim lighting and spa music. Huma prepared a bowl of warm water to soak my feet to start. The massage was great to the point that I almost fell asleep. Huma was very knowledgeable on which area to press on the foot to release body stress. After massaging my feet, she targeted on my leg cramps area. She was able to relief my leg cramps and wrapped a hot towel after the massage. Overall, I would recommend this place if you are looking for a quick massage.

Booked a last minute couples massage with my best friend and left feeling very confused and quite…read morethe opposite from relaxed and rejuvenated. The "massage" felt like they were deliberately trying to rub lotion in every nook and cranny. They finished with a face and hair (not head) massage and I was mortified and internally screaming because there was so much force and tugging. Definitely not zen and I'm pretty sure they gave me more wrinkles and clogged pores than I walked in with. No hands were washed before touching our faces and oil and lotion was applied over our makeup without warning. I'm pretty sure we got scammed lol. Save your time and money.

I had an absolutely AMAZING facial with Parthena! My skin was glowing and I saw a significant…read moredifference. Trying my best to not touch my face, but it's hard to resist cause it's so soft. Parthena was super nice and friendly, and she also gave me some face product samples to take home. Will definitely be coming back regularly! It was a true spa experience and I would highly recommend.

Best deep pore cleansing facial! She uses an ultrasonic skin scrubber and it feels super gentle on…read moremy face. I had really congested acne-prone skin especially around my nose and chin area and a lot of redness. I came out an hour later with soft, smooth, and glowing skin. It was unbelievable. I was scared I was going to leave with red patches all over my face but I was very surprised that I felt no pain or stinging from any of the products she used. Super friendly woman!! Didn't push me to buy any products, she gave me a couple travel sized samples before she left the room. I booked my next facial already! She only takes cash or credit card BTW There's a TD bank down the street.

Every big mall needs a Sephora and it is great Brentwood has one. It is located on the newer side…read moreat the outdoor plaza. That means it is a walk from the car park. I ordered online to pick up at the store. Somehow there is no option for curbside pick up. I wish there is some parking spots on the street closest to it for that. As it was, I had to trek from the parking lot by London Drugs (currently still free parking there) to Sephora just to pick up my purchase. The pick up was simple. Just inform the staff (usually there is one standing near the door) you are there for pick up. They will bring your purchase to you. You don't even need to go all the way inside to the cashier for that. Show the bar code on your email purchase notification so they can scan it. Then you're on your way out. I love this option from Sephora online.

I'm so glad there's a Sephora in the brentwood area. I generally spend alot more time in this…read moregeneral area so it's really convenient. They have alot of brands like the other stores which is great and the service is wonderful as well. The only thing I feel is I find the store really cramped with the lack of spaciousness compared to other stores. So walked and maneuvering around is a bit more challenging.

Jacklyn was patient and very professional in explaining various treatments. Clinic was very clean…read moreand welcoming!

Unprofessional aesthetics clinic. The doctor or some of the staffs are very pushy salespeople…read more They don't care about the quality of the treatments or how a customer feels. They just want you to buy their packages as many as possible. They don't even greet to the customers when you walk in, and they are always busy making phone call for marketing (selling). I don't recommend this place.

I'm a Richmond girl and I have been making trips back here for the past 2 months! I endure that 45…read moremin drive to Spa at the Madison because it's that good for my lashes! It all started with a Groupon for the Fluttery and Fabulous eyelash extension set ($100). My eyelash stylist was Aija. She was wonderful to my newbie lashes. She made sure I was comfortable, explained everything she did and she was so careful and gentle, I would have never known she was working on my lashes. I appreciate the gel pads that go under your lower lashes, which help prevent those pesky tweezers from jabbing your flesh. The whole process was 1 hour. We chatted a bit in the beginning but I just enjoyed the process of closing my eyes and relaxing to the songs that played lightly in the background. After I sat up from my mid-afternoon nap, I awoken to a beautifully created set of new lashes. The lashes looked natural yet dramatic enough to be noticed, there was no irritation from the glue, I saw no clumps... essentially they looked like lashes I had grown myself! (A majority of people always ask if the lashes are real... because it looks that natural!) The extensions are synthetic mink - to prevent allergic reactions and bacterial growth. After that first set, I visit every 2-3 weeks depending on how much I want refilled. (2 week refill is 30 mins ($35) and 3 week refills ($55) is an hours worth of eyelash refill time). In the end, it's a slightly pricey indulgence but it feels so good to wake up with gorgeous lashes without putting on mascara or using that heated lash curler). If you want to try them out, this is the place to go! The prices are comparable if not way cheaper than other eyelash extension places - plus I know Aija will do an amazing job and I'll never have to worry about too much glue, double lashing, or questions in cleanliness like some other places I have read reviews on. This spa is mini but it has a lovely washroom and they offer you tea is you need to wait or while you're having your mani done. Bonus, lots of free street parking! Flutter on Yelpers!

The worst Brazilian waxing service I've gotten. It's nothing personal, strictly based on a service…read moreperformance. I've been with so many waxers in my life so far probably at least 10-15 and I've never felt this much of pain, also it took such a long time! I don't know the waxer's name but she looks pretty young and after getting waxing I am honestly not sure if she actually knows how to do Brazilian waxing properly. It took about 40 mins which is doubled amount of any other waxers I've had, SUPER painful, and didn't even get rid of all hair. I don't know if it's only her or the wax they use. It feels like some white glue you use for carpentry.. I had to rinse it off right after I get home and it still feels weird. She pulled same areas of my skin several times and it hurts SO MUCH. I've never left any negative reviews before or leave not generous tip after getting any kind of services but I really don't want anyone to have the same time-wasting, super painful experience like I just had so I had to write a review. I don't know about any other services but for a Brazilian waxing don't ever go there. I'd attach a photo to prove my point if it wasn't my private part. Edit: I don't really need a complimentary treatment since I don't really like the wax your shop uses but if you could get me a little portion of skin soothing gel that'll be great. The part that I got waxed off hurts so much it bothers my sleep...

Amazing service, some of the most friendly staff you will encounter. I came to purchase some…read moreproducts and had a great conversation with the ladies in the front. Welcoming atmosphere, friendly, not like a typical medspa. Will be considering coming here for treatments.

I came in here for a pain free treatment around the time of an eclipse and a week later I had the…read moremost magical results. This place is amazing

Book appointments at 3:30pm for facial. (90 minutes service) Arrived 10 minutes early but the door…read morewas locked, nobody inside. Waiting outside until 3:30pm about to leave, the door was open at 3:30 pm, the lady told me she was going to a field trip, she let me in and sit, about 5 minutes she let me in the room and change, it about 3:45pm. She began the facial service. The steam stopped, she came back about 5 minutes late, she said she didn't hear the alarm. The service was OK, finished at 4:55pm. It was only about 65 minutes not 90 minutes as they said. Cost $110 plus tax and tips $130. 50.

Just working on Athena's website right now... the spa looks beautiful!read more

I wanted to share another experience I had at Trinity Spa from a previous visit…read more I've been going to Trinity for the past 6 years, and my favourite spa consultant is "Sun" Sun is truly special. She always listens to my needs, and my skin leaves feeling deeply hydrated, refreshed, and glowing. She takes her time with every step -- cleansing, masking, and extractions -- and I especially love her gentle touch during the facial and upper body massage. Her hands are magic and she creates such a relaxing, nurturing experience. I book my facial and eye treatments with Sun once a month because I love how well she takes care of me. I've recommended Trinity Spa to my neighbour, friends, and family, and I highly recommend them to anyone looking for a calming, luxurious self-care experience. The spa itself is beautiful, peaceful, and welcoming from the moment you walk in. The front desk staff are always friendly and professional, which makes every visit feel extra special. Trinity Spa is truly a wonderful place for all your spa needs.

I had Inmode Mini Fx done here and my tech Lina did such an amazing job of explaining and talking…read moreme through the process. The treatment was great, I'm hopeful the results will be good as well. Hailey (spelling?) at reception is so kind and informative, too!

I have nothing but kind things to say about the folks who work here, from the receptionists to the…read morephysiotherapists. There are RMT services here too but I have yet to book a massage. Pricing is reasonable and if you have extended health benefits, their prices are within the reasonable and customary limits. They also offer ICBC services. I sustained a running injury earlier this year and have been working exclusively with Mike Lam on rehab for my hip. Suffice to say, with the work he's done and exercises + stretches he's given me, I'm confident I can reach my time goal for an upcoming half marathon. I've also seen Keane, Mitch and Partiba and all are wonderful and extremely knowledgeable practitioners. If you're looking for a professional to help you with whatever issues your body is having, give this local North Burnaby business a try.

Highly recommend this place! Have been seeing these physiotherapists for my car accident injuries…read more The reception staff are very friendly while the PTs are knowlegable and encouraging. Parking is free in the Kengsington Square.