You're better off renting a townhouse in Conshy…read more They use the amenities to rope you in, but I've never seen a management designed to screw over/control their residents like Courts. one the get you in, you will see rents jacked up like crazy every year. When I first got in we were paying $2400 a month. Two years later, theyre asking for $3100. If you want to go month-to-month, expected them to double your original rent. Not to mention how terribly the treat tenants. They make the parking garage layout unnecessarily complicated. If you park in the section that doesn't match your colored pass, they threaten to tow your car. I've seen members of staff yell at people for playing music in the hallways. There was a group of families with these adorable little kids. Management would harass their parents cuz they would run around in the hallways. They have a high pet fee for claiming to be the most pet friendly apartment around. Residents have told me they'll give you a hard time getting a dog in depending on the breed.

My experience living at The Courts at Spring Mill Station has dramatically changed based on GMH…read moreCapital Partners' response to the challenges presented by the COVID-19 pandemic. With amenities being closed for two months thus far, there has been no recognition, recompense, or communication from GMH Capital Partners, the real estate developer that owns the property, on how they plan to reconcile the cost of living in this building despite the long-term amenity closure. Despite consistent outreach from tenants, GMH Capital Partners' response has demonstrated gross inaction and a lack of common decency for tenants who pay a SIGNIFICANT premium to live here based on the building's amenities and perks. Further, as residents began to discuss their concerns in an online forum for residents only, their concerns were deleted and they were removed from the forum. This censorship has encouraged me to bring my concerns to a more public forum, as they are not being addressed elsewhere. The tenants of the Courts fully understand that management has been forced to close amenities in light of the pandemic and in accordance with government mandates, and we do not refute the closure. Rather, we are deeply disappointed in the subsequent inaction of the building owners to reconcile the cost of living or even communicate with tenants about the sacrifice and potential solutions. Overall, this situation demonstrates that while the amenities (when open) are a lovely addition to the building, the cost of living in The Courts at Spring Mill is not reflective of its value.

Rodent infested. Run...do not rent here! They think treating one apartment will fix this issue…read moreinstead of treating the entire building. Still have not put rodent boxes outside. Do yourself a favor and avoid the constant headaches of living at a terrible place

Mice issues that have not been addressed. Had to deal with it ourselves. In our stove. Pest…read morecompany does nothing while managment ignores requests. Trash all over complex. Security issues. Packages stolen. Smells like weed all the time. Outside furniture damaged. Would not recommend.

Nice place to live, however, if you need to buy an appliance and have it delivered it is a…read moreNIGHTMARE. I was on the phone trying to get a certificate of insurance with the delivery people from Home Depot and that alone was a nightmare. After days of trying to find a competent person, I finally get the certificate, email it to a guy named Spencer Ross and OMG!!! Now more hours on the phone with delivery people who now say blah blah blah...we can't put the Grande's name on it, every other condo in the USA accepts this it is a legal document. But NO, nothing but problems. DO NOT THINK that living in a condo is great. It's aggravation for every little thing.

We lived there for 5 years and then moved to NJ near my family. I have tenants who seem to be very…read morehappy there my last tenant was there for 5 years. It is so convenient to everything and the management company does a great job keeping the common grounds immaculate .

I am writing from my experience - having been and experienced both ends of the spectrum…read more Pros: Very well maintained apartment complex. The maintenance is prompt and the apartments are new and nice. Slightly overpriced - if you have a 2nd car, be prepared to shell out an additional $600/year. Valet trash is prompt and costs an additional $180/year. This is a great feature if you are a professional on the go. Also conveniently located near amenities and the mall. If you commute up 476 or 276, this apartment is ideal since it is located off the highway. Friendly community. Cons: They have a flawed car towing system in place that doesn't check a paying residents car plates before towing cars away. The towing company employed has a complete monopoly in the region and employ questionable practices to enforce non-existent lease language. They look for hang tags that that can be easily duplicated and are not always visible under all weather conditions. Management is willing to listen but won't necessarily help you if you find your car towed away. The apartments are located off the highway, so if you are someone who doesn't like noise or lights, it may not be the best for for you. All in, if you haven't experienced both ends of the spectrum like I do, you ll either love it or hate it. I did not like my experience in dealing with the management with regard to dealing with the crisis, but the leasing agents themselves are friendly and helpful, so it is completely individual dependent.

My guest was towed. There are only two guest parking spots for my entire building and my guest…read morewas towed overnight. The two guest spots were filled. There is no system In place for requesting a guest pass after hours.

Where do I even begin…read more.. Me and my boyfriend moved in right before the pandemic shut everything down. My boyfriend lost his job so we were struggling to pay for rent, but the people here don't care. They refused to give us a break on the rent even after they sent an email to everyone saying that they would help. You can tell Morgan Properties in general is extremely money hungry. They charge for every little thing. Don't even get me started on the "maintenance team". They're not even a team. Nobody in maintenance or even in the leasing office has any form of communication and it's like pulling teeth to try to get a straight answer from anyone. About 2 months ago we woke up at 6am and our carpet was completely flooded because of a neighbors toilet. Went to the leasing office when they're supposed to be open at 9am and no one was there until 10. My boyfriend went inside to tell them what was going on and they told him to just buy a fan and that will take care of it. I had to call three times to finally talk to someone for emergency maintenance, but they couldn't handle the job so they had to call a company that didn't show up until 6 hours later. We work from home so we didn't have any other option but to walk on a water logged carpet all day that was filled with who knows what since it came from a toilet. The company left us with two fans and a humidifier. They said they would be back the next day to check on everything but they never did and maintenance said they would be checking up on us but they never did either. If you're on the bottom floor, you will hear EVERYTHING from the people above you.. from every conversation they have to even hearing them have sex. Last thing.. my boyfriends car was STOLEN a few weeks ago right off the parking lot. There aren't any cameras or anything outside so there was nothing we could do but call the cops and file a report. A few days ago our neighbor informed us that her car was broken into. Needless to say, we are moving out in a couple weeks and I couldn't be happier to get the hell out of here.

This place is HORRIBLE! The new management is terrible, unreliable, unresponsive and ignorant!…read moreCaren is one of the worst in the front office. She never has an answer and she repeats information that is known. All of these apartment have MOLD coming out of the vest which they act like they are cleaning but it's not the right way to handle mold. They never fix anything nor answer the request to. This place is a SCAM! Not worth the price and they have hidden charges. Sherry Lake Apartments deserves 0 stars!!!! Please don't rent here. So many residents are leaving and I can't wait to be next later this month. P.S. I have been a resident for 3 years and this place wasn't this bad until this new management took over 6-7 months ago.

I have lived at the Waterway Apartments for 2 years now and as of the last 2 or 3 months the…read moredecisions made at the higher levels of Morgan Properties is starting to run this place in to the ground. The office staff is wonderful and have always helped with any problems that have come up, but changes around the Complex because of upper level decisions are making this place a dump. Last month they came in and put lights up on the patio that you can't turn off and are brighter than the sun, that shine all night in through your patio door. So residents have taken to putting cardboard boxes, flower pots, and clothing over them making the place look trashy. Two days ago a pile of belongings was placed in a parking space from an Apartment. For the last two days it has felt like I'm living in some kind of government housing in a ghetto not an $1,100 a month apartment. See pictures below for that scene that myself, my wife, and three year old son had to walk and then drive through just to leave our Apartment. Like I said before I called the office staff and they were great, and addressed my concerns, but they were just following policy so it really isn't their fault. This has just become ridiculous and it's due to the Management decisions. I can without a doubt tell you as nice as this place was, I would not tell anyone to rent here for the price and location there is no reason I should be living in conditions like this and will be moving as soon as my lease is up.

Rent high and maintenance poor. One man to 100 Apts or more…read more Rent increase of over $ 60.00 and no maintenance.

5 stars all the way! I honestly nothing but great things to say about Hearthfire Holdings / Sergio…read moreand Corinn. They were our first Philly apartment and I'm so thankful we found them, it was a wonderful experience. Our unit was well built and beautifully finished! I loved how Sergio and Corinn were quick to respond when we reached out. In addition to that, they are very understanding when it comes to any issues that arise. We were treated fairly and would recommend them to anyone looking for a place in the Philly area. Marissa and I will miss working with you, thanks for taking care of us for 3 years!

Nothing but great things to say about this company and Sergio and Corinn. Class act all the way…read morethrough. Sergio and Corinn are friendly, knowledgable, professional and the easiest people I have ever dealt with in this capacity. No matter the issue or question I had, they would respond almost immediately, and work with me, even on a Sunday evening. The apartment I rented was finished the day before I moved in, so there was no issues on the cleanliness or state of the apartment. Sergio and Corinn were in touch with me throughout the move-in and I appreciated that immensely. They also kept in touch throughout the year to check in and keep us updated for the weather conditions and such. They truly put together a clean and welcoming apartment and it was clear to me they truly wanted to make those of us who rented from them welcome. I felt bad about leaving the apartment as I knew I would miss having such a good company to work with. If you want top quality service and professionalism, take a look at Hearthfire Holdings. You can't go wrong here.