I've never in my life had a more absurd waiting experience at any other doctor's clinic. Don't…read morebother making an appointment because you're going to end up actually being seen over 2 hours later. Once you get out of the regular waiting room, there's a SECOND waiting room for you to wait in. And all of this for a literal 5 minute appointment with the doctor... There is such little parking and overall, just a frustrating experience coming here. This was my second time coming here because I wanted to give this place the benefit of the doubt but it's so clear that this level of chaos is just normal here... never coming ever again...

I am writing this review based on my visit March 11,2021. I went back and forth on whether I should…read moretake the time and write something regarding this office. I decided I should after I saw that 2 reviews were flagged not recommended. I visited the 2nd office Dr Jany Sanchez in the Kendall area, off Bird rd. Dr. Sanchez shares this office. She is in this office only on Tuesday & Thursdays. When I scheduled the appointment, I was told the last appointment of the day was at 3pm. I took that appointment because I work full time. I arrived on time after having difficulties finding parking. Once I checked in at the widow by a not so welcoming employee, I noticed that the glass windows are covered in messages. There was a sign that said if you wrote a good review, you will be given a free product. Another sign warned you about the parking situation, that if you didn't park in a spot, your car would be towed at your expense. Another sign said, 1 procedure or treatment per appointment. Lastly the sign said payment must be made after services rendered. I went back to the window and asked about the parking because I was concerned that I would walk out and not find my car. The Employee assured me it would be ok. I waited for 2 hours after my scheduled time. Finally, I got called in and I had to pay for the visit even though I hadn't even seen Dr. Sanchez. I asked the employee at the front, are you charging me the office visit or the contracted amount. She answered yes, the contracted amount. I "trusted her". I was escorted to a room to wait for Dr. Sanchez. When she arrived, she asked me for the reason for my visit. I told her I was there for a full body check. She asked me to take my blouse off and stayed in my camisole. She didn't hand me a gown; she didn't ask me to take my pants off. She looked a mole and said, I'm going to remove it but not to say anything in the front because it would be considered a 2nd treatment/procedure. She said that all she would charge me would be for the shot she had to administer. After she finished, she prescribed me a cream to pick up at my nearby CVS. I checked out at the front desk and paid an additional $65 for the shot. You would think this was the end of my visit. When Dr Sanchez office submitted the claim, I received an explanation of benefits letter. This letter explained what services the office conducted and what the insurance covered and what was deemed my responsibility. When I looked over my responsibility, I noticed immediately that I had overpaid. I called the office and explained all of this and the lady spoke to me in Spanish and said yes, we owe you a refund check and we will put it in the mail. I said roughly how long does it take because my concern is getting lost in the mail. She said a few days because its local. I said ok. I had completely forgotten about it and realized 3 months had passed. I called the office again and she said we are closed for 2 weeks please call back on the 17th. I had forgotten again, so I called yet again, the lady who answered said I told you we have been closed for 2 weeks. I responded that's what you said 2 weeks ago. It has been 7 months since my visit and still no answer from anyone I informed my insurance and they are "trying" to help me also. I thought as a dermatologist Dr. Sanchez is ok but just because of the people she has hired to run the office, I won't be back to see her.

Everything was great! She solved my issue. The staff is kind. There was some waiting but it was…read moreworth it. Until today my skin remains clear. Thank you

I respect the frustrations of some patients reading their comments but, I have to review based on…read moremy experience if you want an honest one. Wainting was normal less than an hour, call to book an appt got it for the same day (maybe someone cancelled??), got treated very proffessionally... Yes, it was very crowded and some people have little to none face expressions , but that doesnt take away their knowledge.

I appreciate the excellent service I received from here today. I'm self pay and the cost of my…read moreservices were much less than what other dermatologists quoted me. The facility was extremely clean. The wait was a little long (45 mins or so) but I didn't mind because there was free coffee haha. The NP Damian and the nurse Daylin (sorry if I misremembered!) were wonderful. They took all of my concerns seriously and answered my 1000 questions with patience. I have some health anxiety but they put me at ease. The staff at reception was also extremely friendly and quick. I will definitely come back if I have any other skin care concerns, and will recommend this place to my friends and family.

Poor pain management for keloid removal. She didn't allow…read morethe lidocaine or laughing gas to take effect before starting the procedure. I'm aware it's a painful procedure and I have a high pain tolerance but she seems in a rush to maximize the amount of daily appointments to rush people out the door.

Had an appt with Janey Sanchez. It was cancelled ( first visit) due to Dr. Having an emergency…read more Totally understandable. I rescheduled & this time I had to cancel, well ahead of 24 hour courtesy period. Was hung up on 3 times, before finally saying "please don't hang up on me, I need to cancel". Young (Hispanic) accented female, did not apologize, explain or try to smooth over snafu. She rudely & impatiently asked my name. I told her then was hung up on again! I am Hispanic, work with physicians & happened to have an Internist nearby hearing my conversation on voice speaker. He was shocked, as was I, & referred me to a colleague Dr. Kendall, whom I will be calling. Wonder if these dermatologists that staff such rude people realize how it affects their practice or if they even care! Do not recommend unless you have masochistic tendencies. What a shame for what might have turned out to be quality MD's.

Desde enero mi hija comenzó con un rash en todo el cuerpo y con una picazón desesperante porque…read morelloraba demasiado cuando le picaba. La lleve a su pediatra, le hicieron pruebas de alergias, exámenes de sangre, le mandó un medicamento y no se mejoró. La llevé 3 veces al hospital de Nicklaus Childrens y la vieron 3 doctores diferentes, le mandaron 3 medicamentos diferentes en esas 3 ocasiones y simplemente no mejoraba. Y encontré esta clínica y fue lo mejor que me pudo pasar. La espera no es prolongada, te atienden rápido, las muchachas de front desk son muy amables, la atención excepcional y la doctora nada más que vió a mi hija me dijo lo que tenía y le recetó un aceite, una linea de cuidado de la piel como detergente de ropa y body wash y también una crema medicada y al día siguiente de estar usando ese aceite la piel de mi hija ya estaba diferente y en menos de una semana la piel estaba completamente sana, suave y hermosa. Realmente tuvimos una experiencia maravillosa y seguiré viniendo con mi hija cuando tenga algún problema en su piel y sin dudas recomiendo este lugar porque fue lo mejor que nos pasó a mi y a mi hija pequeña.

Horrible business!! Do not waste your time to be insulted and made wait!! The owner and staff…read morepatronize you and are extremely passive aggressive. Just look at the responses of the "owner" nothing at all to make someone feel better and is referring me to the same number to talk to the same unprofessional and extremely disrespectful staff again

SCAM.... Continue to change locations. Disconnect phone…read morenumber, dont pick up calls. They will bill you at the consultation and then later bill you again and deny that you every paid them. Most unorganized, unproffresional medical environment. Very clearly a scam.

SAD EXCUSE FOR A DOCTORS OFFICE!!! DO NOT COME HERE!!!!!! After almost an hour wait, I saw the…read morenurse for literally 5 minutes. She came in talking to another nurse saying she can't believe she left another patients room to come to mine. She came in saying she was going to give me shots as I continued to ask "what is that?" She just kept giving more medical terms saying it will clear my skin, as my "Nurse" I just listened. She didn't even give me the option just stuck the needle in me. Then Doctor Kendall came in, did not even introduce herself, I found out it was her because of her demanding demeanor. She looks at me and says "let me see how bad it is" referring to my issue area (that is not even bad. Just came to perfect my skin) Then the nurse writes 3 prescriptions and continues to walk out of the room without asking me ONE QUESTION about my body, what may cause my issue or anything doctors normally ask and just says I can go. 5 minutes after I leave this incredibly rude nurse calls me telling me I need to pay $100 for my "treatment". Extremely confused I asked them to clarify. She just said you need to pay for the shots, we just ran your insurance and its $100 if you don't pay we'll call collections to come after the bill. At this point I'm upset because they didn't even run my insurance before seeing the doctor to see if i would've liked the treatment or not because of the price! I ask to speak with the doctor but they refuse to put her on. I will be there Monday morning bright and early to settle this. There is no way I am getting ripped off by such an unprofessional, thief of a dermatologist office. My insurance also recommended to report them to the insurance bureau of Florida as well as the medical bureau. Will be doing that tomorrow morning as well.

Excellent. Professional service and staff. Best in Miami…read more Thank you, Jose Sardinas

I just went in yesterday to receive the new Highly recommended Xerf treatment! This treatment…read moreis very high in demand and Dermaspalogy is one of the very first to have the machine and training. After Margaret completed the treatment on half of my face, she allowed me to see the difference and the results were amazing! No downtime or redness afterward.. a miracle. I highly recommend this new, cutting edge treatment..You won't regret it!

This is my new beauty spot! I can't say enough about how amazing this place is! Gina is my Doctor,…read moreand she does incredible work!! I used to go to another med spa and they not only charged through the roof but they messed my face up with a thread lift!! Skin Local is incredible! Not only that, they are kind and humble unlike the other place. I will never go to anyone else but Gina..She also was kind enough to call me and check on me after some work I did. I am a tv actress and published model- so my face has to look great. I give them 5 stars plus !

This is actually my first yelp review but there is no way I could not write one on this incredible…read morefacility and amazing artists. The aesthetics of both facility in Pinecrest and in the land are fantastic. The staff is one of the most competent and sweet group of women I've ever had the pleasure of meeting. And Jenny and Gina are true masters of their craft. They are honest and always put their patients and reputation above any profits. I've been very scared to do any fillers or Botox for fear of looking like these botched women I see on South Beach. You will not EVER look that way if you go to skin local. Lastly how can I forget the amazing estheticians who are truly magicians. Wish I could give this place 10 starts.