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    luminous nw

    5.0 (1 review)
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    Services - luminous nw

    Home interior design

    Electric installation or replacement

    Electric repair

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    Solid Apollo LED - LED Strip Products

    Solid Apollo LED

    (7 reviews)

    Horrible return service, Solid Apollo is selling a product that does NOT work in the United States…read more- Refuses to admit fault - requires customer to pay return fees (details below) ------ As per the datasheet on Solid Apollo's website, the LT-ZW-01 runs on the 868.42 MHz Z-Wave frequency. https://www.solidapollo.com/PDF/Z-Wave-LED-Dimmer-Controller.pdf https://imgur.com/a/yms0OYI According to the Z-Wave Alliance website, the authorized frequency for Z-Wave in the United States and Canada is 908.42 MHz. https://www.z-wave.com/faq (under the How does Z-Wave work? section). Solid Apollo refuses to acknowledge that the device is NOT compatible with Z-Wave controllers in the United States, as specified directly by the Z-Wave Alliance. I requested a refund, and they provided me with an RMA number, but are insisting that I pay for the shipping back! As a reminder, this is not a regular return, but rather a return which is being made solely due to the fact that the item is not compatible with the Z-Wave Alliances approved frequency used within North America (USA & Canada). As far as Solid Apollo's service is concerned, it is fine, but their understanding is clearly lacking. In the future, my company will not do business with them.

    I bought a few things from this store and some of the transformers I got were not compatible with…read moremy setup. I asked for a refund and was told I had to send everything back in its original box and in good condition. I no longer had the box for one of the two transformers I needed to return so after a few emails back and forth they told me I could only get one refunded (each is $200 ...) For which I had to pay myself for a return... So I did that, packed my transformer, paid for shipping, and followed up via email after I had no news from them.... They told me I won't be able to get a refund because one of the screws was missing. In a world where Amazon is the gold standard, having a company that is stingy on return is gonna have a tough time succeeding.. They can keep my $200 transformer and definitely lost a customer... I don't recommend them to anyone.

    luminous nw - interiordesign - Updated July 2026

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