I recently bought a home built in the 70s, which had a past end-of-life furnace and which sensibly…read moredidn't have cooling, though I wanted it as its become increasingly important over the years. I pitched a project via Yelp to install cooling and replace the furnace to all of the most highly rated companies in the area. All of them recommended a heat pump as opposed to traditional AC. Better Air NW's proposal was not only the least expensive by a fair margin, but also offered the highest quality machines and best warranties. Normally, I'd be pretty skeptical at that combination, but all of the positive reviews on Yelp convinced me to accept their offer. A few days later, as I write this I'm basking in the warmth of my new heater. The installation was smooth, painless, and well done. Despite some unexpected challenges in the home's design to figure out and overcome, they charged exactly their estimate; there were none of the kind of headaches or scams that one often expects dealing with contractors. All in all, great experience, these folks deserve their lofty reputation.

Just had my HVAC serviced. What a great company. The technician arrived on time and couldn't have…read morebeen any nicer and professional. What a great company. I can't wait to use them again and recommend them to others.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

Thank you Gil Mendoza with Innovation HVAC! When we were…read morehaving trouble with our AC unit, I sought 3 bids for repair or replacement; 1. The first company told us our unit was beyond repair, and we should replace it and our furnace 2. The 2nd company told us they wouldn't even look at a unit over 20 years old 3. Then Gil arrived, and inspected our unit. He replaced one part and it is working just like new! For a few hundred dollars we have central AC back in our house...and Innovation HVAC has our utmost gratitude for savings us THOUSANDS of dollars!!!

Excellent service from Innovation HVAC! Susana was very responsive. The technician arrived on…read moreschedule, and the AC was repaired quickly. The cost was surprisingly affordable compared to other quotes. Highly recommended!

Excellent service from Boris S. and his colleague…read more My gas water heater had stopped working, and I also had a toilet with a slow leak. They arrived on time, sent an ETA text beforehand, quickly diagnosed the issues, and had the water heater running again within about 20-25 minutes. Boris also took the time to discuss replacement options for the future, including a Bradford White water heater, and promised to follow up with a quote and recommendations. The toilet repair will need a little more time to confirm, but overall I was very pleased with their professionalism, communication, and responsiveness. I would not hesitate to call them again for future plumbing work. Thank you, Boris and colleague!

Boris was friendly, informative and very professional. He finished the work on time and also helped…read moreout with a pending sink clean. Pricing was good as well.

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

I scheduled my regular service for my furnace and A/C. The communication was great and the…read moretechnician was super thorough and polite answering all my questions. It was quite a bit more expensive than I'm used to paying in Arizona (I don't know the going rate around here.), but I'm very happy with the quality of service.

John and crew provided exceptional service. They were recommended by a highly respected architect…read morefriend. They were able to replace our furnace with ducted Mitsubishi system. We live in older two story Seattle home with inadequate ducting. They have decades of experience and were able to problem solve and provide novel solutions that none of the other contractors offered. They were able to place ducted air handler in our attic and also were able to find ways to minimize the "track" on the exterior of the house. Communication was excellent and they were prompt, and very conscientious about dust capture and cleaning up every day at the end of the job. I also appreciated that they are a locally owned company and their pricing was better than the other highly recommended firms. 5 plus stars!

Arrived on time and did a fantastic job of installing a new gas heater and hot water tank in 1 day…read more Very professional. Highly recommend.

I contacted Pearce Heating & A/C to give me a quote on a heat pump or A/C for my tri-level home. I…read morehad the pleasure of having Brian, the owner, come out and provide me with the quote. He took the time to listen to what I was looking for and came up with a thoughtful cost-effective hybrid solution. While I ultimately ended up going with a different contractor (because I'm a bit of an HVAC nerd and wanted a more robust, complicated, and expensive solution), I think the vast majority of homeowners would've been happy with the performance Brian's solution would deliver at a fraction of the price point. During the quote, Brian saw that I was in the middle of a DIY remodel and provided some helpful tips and was even willing to have me do some of the more basic work, something that no other HVAC contractor was willing to consider. Brian still owns the company, unlike so many companies these days that are owned by private equity. I would feel confident in recommending Pearce Heating & A/C to any of my friends or family.

After consulting several vendors, we chose PEARCE to install a Hybrid Heat Pump system and an…read moreElectric Vehicle (EV) Charger in our home. We are HIGHLY satisfied with all aspects of the experience, including the functioning of the installed equipment. All of the many PEARCE team members I had contact with were a pleasure to work with. Communications with PEARCE were prompt, succinct, and complete; expectations were clear. Pricing was reasonable. A detailed description of our experience follows: PEARCE was introduced along with 2 other vendors by Puget Sound Energy (PSE) as a candidate for installing an EV Charger (which we had procured separately) and associated electrical wiring and breakers. The PEARCE representative, Isaac, made a much better impression than the other vendors. He appeared in person (rather than over the phone like another vendor) to examine the site and he answered all my questions; thanks to the information he provided we moved the installation point to a better location. PSE also introduced 3 vendors for installation of a Heat Pump, a system that would be new to our 1970s-era split-level house. Two of these vendors proposed (based on our home's square footage) a 3-ton capacity Hybrid Heat Pump, with one stating that additional ducting would be needed; the third vendor was adamant that we would need a ductless heat pump because a Hybrid Heat Pump system would not function with our home's ducting. The variance in Heat Pump proposals left me confused. Therefore, due to Isaac's positive impression, I asked PEARCE to make a Heat Pump proposal. Brian visited the following day and was able to alleviate my concerns with his technical knowledge and his rich experience with Heat Pumps. He said that though he would be happy to install a 3-ton capacity system, he believed a 2.5-ton capacity Hybrid Heat Pump system would be a better fit given factors beyond our home's square footage, such as the size of our ducting and our house layout. The PEARCE team arranged to have both the EV Charger and Hybrid Heat Pump installed at the same time. Isaac installed both the EV Charger and the electrical wiring for the Heat Pump, including placing easy-to-read printed labels on the installed breakers. A multi-person team led by Jake installed the Hybrid Heat Pump system over two days. I was very pleased by the routing of the lines between the external Heat Pump and interior Air Handler (located in our laundry room): no conduit needed to be run on the exterior of our home and no interior walls needed to be cut open and repaired. A nice touch by Jake's team was the fabrication of a metal pocket next to the Air Handler for storing the equipment manuals. The installation teams were respectful of our property, including wearing booties or laying cloth rugs to protect our floors. Alison of the office team was a pleasure to deal with in setting up dates, dealing with a minor issue, and invoicing. We have been able to experience the functioning of the installed Hybrid Heat Pump system on both cool and warm days and are very satisfied; the 2.5-ton capacity system that Brian recommended meets our expectations for both heating and cooling. Regarding heating: compared to the gas furnace it replaced, the new system keeps our home at a more even temperature both throughout the zones of our house and across the hours of the day. Regarding cooling: previously we had no cooling system; the heat pump exceeds our expectations in cooling our entire home effectively with relatively even temperatures across zones. The PEARCE people take pride in doing quality work and are a pleasure to work with.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I had an issue with a gas leak in the fireplace so I scheduled servicing the fireplace as well as…read morethe HVAC system. I was quickly scheduled and the tech arrived on time, took care of the issue.i was provided pictures of the work, and a report. I found out shortly after there is a 90 day. Warranty on the service - which is great in case I have any recurring issues. Price is a bit on the higher side but I knew that before scheduling the appointment.