I am a monthly pass holder for many reasons. Every week I do a total body freeze and leg…read morecompression. The freeze is to control the inflammation in my back and foot and it also gives me an energy boost every weekend. The compression has stopped my awful painful leg cramps, not your typical calf cramp, I mean thigh, calf and foot cramps. The staff is wonderful and caring. I look forward to my treatments every weekend. Hope to see you there.

Staff are nice, however body sculpting was very expensive with no results at all. Disappointingread more

This place is amazing!! I immediately felt right at home and comfortable. The staff was amazing. I…read moreworked directly with Jessica. I work in the hospitality industry so I was quick to see they are top notch when it comes to customer service. The place was very clean, staff was beyond friendly and even the customers were very outgoing. I felt amazing after I left. I'll be back for sure. Might even purchase a monthly package just debating on what I want. I HIGHLY recommend the facial. It was amazing. Thank you Cryo Therapy! You guys are fabulous and this type of business is def going to go very far!!!

Excellent place! Staff is very helpful, knowledgeable and pleasant! Staff is wonderful, greeted by…read morename with each visit, email reminders of upcoming appointments. Clean and organized, easy parking and great location.

I had a massage and facial this past weekend. The shea drizzle massage with Laurel was the best…read moreI've had. She listened to my concerns and addressed each one. She worked out an issue I've been having with my back for months. It was only an hour but felt like more. I will DEFINITELY book with her again. I booked a Nourishing & Re-balancing facial. After looking over my skin, the tech she said recommended a vitamin C facial. At no time did she say...oh by the way this will add $33 to the cost. And added a $21 eye/forehead mask without telling me. So great experience until I went to check out. The additional $54 was a surprise.

My husband and I were treated at Complexions Spa for four treatments over two different days. The…read moreenvironment was very serene and relaxing, and the treatment providers were very good and very professional. Unfortunately, the reservationist, front desk staff, and spa attendants made many mistakes, lacking a significant level of professionalism you would expect at a spa of this caliber. These problems included making a mistake on the second day with one of my reservations where I was sent a male instead of female massage therapist for a 1.5 hour massage. When I brought it to their attention, the massage therapist (not the front desk administrative person) offered a half hour massage with a woman instead of 1.5 hour to "fix" the mistake. I told them I wanted to speak with the front desk person and strongly objected to the supposed solution; they came up with an hour massage with a free add-on (hot stone massage). I had to work hard for this - they made things much more stressful than it should have been. They also told us wrong information about their tipping policies for certain massage therapists and made it really difficult to tip people, did not tell massage therapists to wear masks for both of us (which we had requested ahead of time and they had done the first day), had a cold spa attendant greet us who was suppose to make us feel welcome but lacked warmth and social graces, another spa attendant touched me repeatedly (which you do not do with out consent), etc. When the owner, Denise DuBois, called to talk about the numerous problems I had outlined in an email, she was highly defensive. I felt SO tense and uncomfortable with how she behaved towards me that even though she apologized for our experience at the spa and ultimately offered two free massages (for myself and my husband), I/we could never imagine going back there; we did not accept the offer. We do NOT ever want to go back there again. There was a significant lack of warmth and empathy for the level of problems and mistakes from staff and the stressful impact of this in real time and when discussed later - it was quite shocking. We have been to spas and all types of treatment providers in the U.S. and in Europe and have never been treated so unprofessionally by the administrative end of a business. It clearly comes from the top down and is very problematic. Added note: I have a friend who warned me against this place, because she had been there a half dozen times, and they made a mistake every single time with her reservation. When I told this to Denise Dubois, she wanted to know the name of my friend (talk about this request being inappropriate), and she found it hard to believe what I was saying (again, inappropriate). I was really taken aback; a professional does not do this. My friend recommended another spa in Saratoga Springs that she loves. I am going to try them.

To the three medical practices whose combined concern, expertise, and amazing speed excised and…read morecovered my surprise scalp cancer 14 days after its biopsy findings arrived, and just 7 days before my wife's long-scheduled shoulder replacement, thank you. A year ago, concerned about one small area on my scalp, David Foster of Perlmutter Dermatology froze it with liquid nitrogen. Not liking what re-grew, in early May he sent a surface biopsy whose alarming analysis he received on Thursday May 28: "...morphologic and immunophenotypic findings... consistent with an atypical fibroxanthoma. However, a pleomorphic dermal sarcoma cannot be excluded... Final diagnosis will rest upon examination of the completely excised specimen." David referred us to Dr. Daniel Lee at the Williams Center, whose receptionist Paula called early Friday. Incredibly, she scheduled us to see Dr. Lee early on the next workday, June 1. This initial conversation, and every subsequent contact we had with Dr. Lee and his administrative and professional staff, showed their grasp of the threat we faced and the fears we felt, and we quickly learned that, professionally and personally, they would always respond generously, at a level far beyond our hopes. Our sole priority had become excision of my scalp lesion. But on Monday morning, Dr. Lee proposed making a wide excision the following afternoon, because this quick, thorough resolution would also preserve my wife's planned June 17h surgery date. At 9:30 that evening, however, still considering our situation, he called to present another possibility. Warning us that in this area the average wait for a Mohs procedure was a month, and some Mohs surgeons did not work on sarcomas at all, he suggested that next morning his staff might explore whether a Mohs practitioner who did treat sarcomas might have an opening before Anne's surgery. If we heard nothing, we were to proceed to his office for that afternoon's already-scheduled excision. On Tuesday, minutes before we were to head up the Northway for that procedure, Dr. Lee's office called to say that Mohs surgeon Dr. Steven Altmayer would remove my lesion the morning of June 10. A Mohs surgeon is both a dermatologist and pathologist, so minutes after removing each layer of a lesion, he can determine precisely what he is dealing with and whether further excision is required. In that time his nurse Kendra brought Anne back in to be with me. Fortunately, my malignancy turned out to be superficial, and Dr. Altmayer removed it in just two installments. With a pressure dressing on the open wound to minimize bleeding and prevent infection, my wife and I drove up the Northway to Dr. Lee's office for coverage of the defect in my scalp left behind. While we waited my scalp bled a little, and nurses reinforced the dressing. My wife made me eat lunch. After finishing up with another patient, Dr. Lee spent two hours painstakingly creating this magnificent rotation flap. The attached photo was taken just seventeen days later; clearly, his work will soon be invisible. Since both procedures were done under local anesthetic, I could hear fascinating comments throughout, even ask questions. During the Mohs procedure the nurse let Anne join me each time removed tissue was being analyzed. At the end, Dr. Altmayer told us that the growth was all shallow, never near the skull, completely removed with clean margins, and that I was in good shape. To my quip that at 81, I would be dying soon anyway, Dr. Altmayer replied, chuckling, "Not from this, and not on my watch." Dr. Lee warned us beforehand that skin on the skull typically does not stretch much but, luckily, in my case it did - enough to permit that local tissue to cover the Mohs wound. He separated an area of skin larger than that defect, with thickness precisely equal to its depth, so that, once stretched into place, the whole area was level. I experienced no pain during either operation, only a sensation of pressure not usually present and, during creation of the flap, an awareness of skin being stretched. The days following the two procedures remained pain-free, though the sensation of the scalp being stretched faded over a day or two. Dr, Lee removed my stitches on June16, one day sooner than usual, to accommodate my wife's June 17th surgery. We are both grateful to Dr. Lee, Dr. Altman, and all who worked to remove my scalp cancer in the short time between its diagnosis and the 17th. You freed us from worry about my possible sarcoma, and that freed us both to focus on her recovery. For your expertise, willingness to see your patient's situation from their perspective, incredible speed, and kindness, we are both grateful.

I met with Dr. Lee for a biopsy ~ from Joey at the reception desk, Sabrina who assisted Dr. Lee…read moreand, of course, Dr. Lee, I can't say enough about my positive experience! I was anxious going in; however shortly after staff and Dr. Lee entered the exam room, I became relaxed ~ the procedure went much smoother than I had anticipated. Gentleness and reassurance is what Dr. Lee exudes. Thank you; I'm very appreciative.

Horrendous results from fillers and botox. I felt brushed off when trying to I discussed my…read moreconcerns. I'm honestly embarrassed to go out in public after spending over six thousand dollars!

Dr Ridha is a top notch professional. He is kind and personable. He is very talented at his art. I…read moregot a non invasive nose job and he did incredible work. He makes you feel comfortable and welcomed. The office is super clean and you're always offered a drink while you wait. I've never had a bad experience. Dr. Ridha will take time to explain things and will not pressure you for anything. He's good at keeping things natural if you like it that way (I do). I recommend!!!

The ladies that work in the office were very personable, professional and knowledgeable. They made…read moresure I felt comfortable during the process. I'd recommend going there!

From the owner: We are excited to be Berkshire County's only clinic that offers CoolSculpting®, an FDA-cleared…read moreprocedure that helps people effectively reduce fat cells using patented cooling technology. Healthy Image offers private consultations and Coolsculpting treatments in a welcoming, comfortable atmosphere. Treatment plans are tailored according to each client's needs. We do our best to work on financing options for our clients.

What a farce! I drove an hour to get to my appointment only to be told I had no appointment/there…read morewas a scheduling issue. I had the confirmation email on my phone but the young woman behind the desk seemed ill equipped to deal with the problem. I got no apology only an offer of hanging around for a hour or so and they may be able to fit me in. I never got to find out how the injector was as I had no intention of waiting an hour. Terrible customer service. I have NEVER showed up for an appointment ANYWHERE and had this happen.

The Albany office was wonderful! I will admit the first call I received was a bit pushy and about…read morethe sale. I would recommend speaking directly with the Wolf Road location. Dana is the manager there. My experience with the Albany location was very pleasant. I will certainly go back if I ever considered having anything else done.