Amazing. Fixed my neck pain and relaxed my body. Highly recommended. The massage therapist focused…read moreexactly where I asked. Stellar work.

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Everything that I complained about on my original, negative review, has been rectified. Services…read moreare now offered daily, and 90 minute treatments are available everyday as well. I have resumed my gift certificate purchases for my wife, mother in law, and soon will add my daughter!?! To that list. Thank you appellation for improving your service availability, which was my only complaint to begin with.

We arrived form our wedding night, the staff at the counter were rude and our reservation was all…read moremessed up. We stood at the counter for almost an hour and it was past midnight. She didn't acknowledge or congratulate that we had just gotten married. I didn't like her attitude either.

I went earlier yesterday for a hot stone massage and a facial and i just couldn't wait to post a…read morereview! I loved this place! great atmosphere, very warming and welcoming. the massage felt amazing and totally relaxed my mind and body and it felt good to take care of my skin and learn some helpful tips :)

Amazing massage! She does use a lot of pressure but, it was worth it. I highly recommend this place…read morefor a reasonable price.

Was getting a car smogged they said was gonna be a while so i went here to kill time worse…read moreexpirence all she did was rub my back no pressure nothing like if she didnt wanna be working that day it seemed if i ever go back hopefully i get a new person

Service from Denise is amazing! It's hard to get an appointment but only because she goes above…read moreand beyond and is great at what she does. Nice chill vibes while you wait...Definitely worth it!

Facial by Kayla...seriously does not get any better! She is amazing, I hope she has her hands…read moreinsured!!

I'm sorry but I don't understand how there's so many positive reviews.. The suite location was…read morestrange and hard to find, the feel of the room could use lots of improvement- the lighting in the room was too bright, the room felt cold and unwelcoming, and there was only one sheet on top of me. I don't feel like the massage helped my knots or tension at all, the techniques felt beginner level and it felt like a waste of money. Darin was a nice guy but I don't enjoy chatting through my entire massage, I prefer a more relaxed and quiet environment.

My wife and I have been going to Darin since 2019. He does deep tissue massage very well. First he…read morewarms you up lightly then goes medium. I ask him to go even harder, he has deeper levels. I tapped out at the even higher ones. However sometimes in muscle work for the knots in places it is necessary. My wife takes an easier massage. He is quite responsive. I'm going to have to give him Two Thumbs up. You can listen to music during massage or chat away on a variety of topics, you just ask.

Mother's Day Spa treatment! Thanks to my hubby and kids!…read more Spa was awesome! My skin felt great and super hydrated!!

A few weeks ago I got my very first facial from Amanda. I went in for a mini facial, which included…read moreextractions and a hydro jelly mask. She made me feel comfortable and she was well knowable in what she does. She did recommend what I needed but didn't try to up-sell me on any products like expensive spa places. And today I went and got a lash lift. Which came out amazing. Amanda got herself A lifetime customer for sure. I would recommend her to everyone.

Facial with Judy. Excellent work feel great look better definitely will be back. I am 88 and have…read morealways taken care of my skin. At this age needed advice on what to do, very helpful.

I booked a HydroFacial based on the services they offer on their website. My facial was great,…read morehowever, when I went to check out they charged me for a HydraFacial, which is apparently different and more expensive. The HydroFacial is offered at $130 for 60 minutes. The HydraFacial isn't even shown as an offered service on their website and is $189. Also, my facial was only 50 minutes. Not a huge deal because I enjoyed my facial but I feel like this is really misleading, especially since the increased cost was a big surprise and I was shortened on time on top of that.

Nichole and Elizabeth are the best! I have been going to see them for a number of years for…read moredifferent services and appreciate not only their skill but their ethics. They truly care about their clients!

Serenity Spa and in particular, RN Elizabeth is not only highly skilled and knowledgeable in every…read moreservice she provides (laser, threads, fillers, injectables, and skin treatments just to name a few), but she is also thoughtful, caring, and compassionate to your desires and expectations. She really takes the time to hear you and explain every process in detail so that you trust you are in the best hands!