I'm not good with haircuts. I get small anxiety seeing someone chop away at my hair so I'm very…read moreparticular on when I get it done and who does it. I haven't been to a salon since July 2020 - way over two years ago. My partner got frustrated seeing my hair all over the place so he decided for my birthday to get me a Groupon to Concepts to tidy up my hair. I had Eddie be my stylist and my goodness, I was impressed by him! We didn't make much talk but he automatically knew how I liked my hair done: v-cut, layers and some side bangs. All of these he knew without asking other than to confirm. The wash was great and relaxing and he kept reiterating what he's going to do next so I don't get scared. Overall, I would highly recommended coming here and requesting Eddie!

I am a Hairstylist, and the salon I work in was locked when I arrived because of the severe…read moresnowstorm on Thursday, February 13th. Thanks to the Girls at the reception, who called the salon owner to see if it would be OK if I were to do two clients. It was the end of the day, and the owner was exceptionally kind and allowed me to do my clients, I was very impressed by how well I was treated, and everyone who worked there was very friendly, so I would like to highly recommend Concepts Salon & Spa for being so accommodating and extremely friendly, also the work I saw was outstanding.

I went in for a haircut at Room White for the first time and left...disappointed. I'm pretty low…read moremaintenance, but this place set the bar LOW. During the hair wash, water was in my ears and down my back. My stylist only spent about 5-10 minutes actually cutting my hair, so I was in and out the door in about 20 minutes, where a normal haircut for me is about 40-60 minutes. That might sound good for anyone looking for a quick cut over their lunch break, but not if you saw how I looked afterwards! I know that a cut doesn't include styling, but my stylist was so rushed that she only dried my hair about 50% of the way, and didn't bother to brush the hair clippings off my face or ask me if I was satisfied with the result before she walked away to the cash register. I quickly picked the hair clippings off my own face while she waited for me up front. The other staff person at the front told me my hair looked great, which seemed pretty insincere considering I looked like I had just been electrocuted or through a tornado. I quickly put my hair up into a bun before I went home and fixed it myself. I kind of get the impression that this place maybe only gives their clients proper attention if you're getting a higher priced/more Instagram-able service like balayage... Needless to say, i won't be returning.

Took me in after hours and gave the most amazing service , called me a gq model , wondering if he…read moremeant it :) the stylist has awesome Energy and great towards the clients , left me Feeling much youthful

Love this salon, mostly for hair services rather than spa/nail services…read more The staff are so friendly. Everyone chit chats with everyone (clients included, of course) so you feel like you're there with everyone rather than just your one stylist. I always get a couple of them walking by my chair complimenting my colouring or whatever is getting done. The only thing I dislike about this salon is that you cannot add tip onto your credit card/interac payment. You must bring cash with you to tip and must approach and tip yourself. Normally this would just be a minor issue of inconvenience for me, but they have different people working on you the whole time. One person washes your hair, one person doesnthe colouring/cutting, and one person does the blowdrying/straightening. That means tipping three people seperately. It's one thing to make sure you have some cash for one, but you have to make sure you have cash for three. And then it gets a bit expensive, for people like me, who feel guilty not giving decent tips. So instead of one tip, I'm giving triple the amount. Otherwise, a lovely, friendly, professional place!

I have been going to this salon since 2010 and i love it…read more Really recommended, specially Sonya for highlights and Marry for eyebrow.

I came here years ago to lighten my hair, it was all multi-colored by box dye of black, brown, red…read more Anyhow, she told me that she does some 'lightening' treatment and I must admit, it definitely came out lighter and I was impressed. Fast forward, I have so many grey hairs growing rapidly, it's time to go back to my lighter side, and she's the only one I can trust to get the job done. Lovely personality, and 'checks in' on how you feel about hair changes, as she goes along.

I came here a few weeks ago to get my hair cut and coloured red. The haircut was fine, but the…read moreshade of red was quite far off from what I asked for - I asked for a warm, copper-ish colour, but the final result was significantly darker, not to mention a much cooler shade of red (bordering on a plum-ish colour). So I emailed asking to discuss a possible refund or re-do appointment. Reasonable, right? I would have accepted a simple no, but instead, the owner sent me a crazy rant accusing me of being a customer who came in ages ago and left without paying. This is impossible for a few reasons, but mainly: I just moved to Cabbagetown a few months ago, and would never have travelled over an hour from my old address to get my hair done here. I'd never even heard of this place until a month ago. I tried to call and explain to resolve the issue, but she didn't let me talk and called me all kinds of names, cussed me out, and threatened to call the cops. It's very unfortunate that someone stole from this salon, but that someone was not me, and accusing me of that and acting the way she did was totally unacceptable.