Employees that are there avoid you like you are bothering them or something. They are all hiding…read moresomewhere in the store and won't ask any customers if they need help. Multiple other customers looking around for someone to assist.

My father went into this ace hardware. He has been in the construction business in Wichita for 30…read moreyears. He is kind, respectful, treats people with integrity. He is Hispanic and has an accent though speaks English well. The male employee in the power tools department completely dismissed him. He literally walked away from him mid-sentence. He was rude and dismissive. My white husband went in a few hours later. Same tool-- same issue. He was assisted well and even got help. It was a completely different experience. I have called corporate to make them aware of his Ace is allowing their store to run business. The irony is-- their helpline is outsource to a Latin-American country. The person who spoke to me had an accent as thick as my father's. He spoke to me with attention and respect.

Always helpful and willing to take to products that I can't find. Large selection!!. Great sales!!!…read more Most of the staff are friendly!!! Efficient

Ace Hardware is a good hardware store. Good for finding nuts and bolts, light bulbs, garden…read moresupplies and much more. The staff is very helpful. I really like the new location, it is very convenient. This is a great place to get parts and supplies. Not so great for tools. The tools are over priced but otherwise I have no complaints.

I love Ace! I'd probably never go anywhere else if they had more lumber. I find myself going to Ace…read moremultiple times a day while working on projects, thankfully they are located close to home unlike the big box stores. They have friendly, knowledgable, and helpful staff that usually find you and offer help even before you realize you need it. They provide suggestions for the right solutions to any problems you might have. I especially love their screws and hardware section, you can find any size or variety of screw, nut, or bolt you could ever dream of.

I've been coming to this Ace Hardware since 1966, I see a lot of young new faces but they're always…read morehelpful and friendly, they sell good products. Ace is the place!

Great store that has everything you'll need plus the people who work there are actually helpful…read moreunlike some of the other big box stores.

Great little old time hardware store with a modern twist. They have most everything you need to get…read morethe job done and are a lot closer to midtown locations compared to the big box stores. They also have a lot of weird stuff that big box stores won't have like left-handed metric stainless steel wingnuts

This Ace Hardware location was fantastic. We came in…read morelooking for a multi tool set and with a little help from one of the staff members, it was a success. My friend was feeling silly and had everyone laughing. Living in Las Vegas you must have a sense of humor. It was nice to see that not only the staff, but the customers played along. It seemed like the prices were on point for a hardware store. The only thing we couldn't find were old-fashioned jellybeans... Like one of the customers said to my friend, I think they stopped selling those kind of jellybeans in the 1930s!! Bottom line, the store was clean, appropriately stocked and easy to find.

In this store there is only two employees that understand customer service. I will not patronize…read morethe store ever again. Quality of customer service begins with management and it sadly fails. If you enjoy being treated rudely come on over.

First, I find out that you cannot use your "rebate" for online orders which is terrible; then I…read moreplace an order and there is a processing fee which again is ridiculous; then I send aninquiry as to what happens if I dont pick up an order and the person just cancels it and still keeps the processing fee Terrible customer service......

I purchased countertop material and a kitchen sink from Menards West Wichita, Ks. I used as an…read moreinstaller referenced and displayed at that store of and by a Jarom Reeves, dba JRConstruction. After he quit working at my residence, I tried on multiple occasions in contacting him for a receipt of the work he had done and answers to issues I had regarding his installation work, he was not responding. I also approached the Menards store in person on multiple trips since they still were in contact with him and continued and continue to display him as a referenced installer in their cabinet/appliance department (as of July 30, 2025). Finally, I received an email from that Menards store claiming 'you (implying me) made racist statements.... that we wasn't responding to you due to this' (Menards use of improper English noted). This was a general statement of claims of 'racist statements' on the Menards electronic domain (email), and by a Menards employee apparently on their time clock at the time of the dissemination of that email. I immediately, the next day, asked them in detail what exactly I said were 'racist statements'? I have also asked their corporate office in Wisconsin specifically in detail what I said were these statements. As of today, there has been no response to my request of the accused claims against me. On July 30, 2025, I went to that Menards store to ask in person, the manager of what in 'detail' I said were 'racist statements'. The acting manager at that time was a 'Darrell' , as Justin Wetter (the current manager) was apparently not there. 'Darrell' used the same excuse that Wetter made in his email to me, that it was made by a person no longer at Menards. 'Darrell' said he would have to end the conversation, that it was a legal issue. He wrote down my email and phone number. Either he did not pursue (probably not surprisingly, as indicated by his demeanor to me) or their legal department is refusing to reply, as I have not received the requested detail to date of what I was accused of making. Since Menards still has (as of July 30, 2025) a business relationship (i.e. has him displayed as a reference installer in their cabinet/appliance area) with Reeves (dba JR Construction Co), it is presumed they are currently in contact with him (as the email indicated he is presumed to have been the one making the general claim that I made racist statements). And, Menards is/was an accomplice by delaying the response/no response to me, as they indicated in their email (in the attached) 'that we wasn't responding to you due to this' . Their reasoning for no reply for my request of the detail of racist statements they claimed I made is that the manager that initiated that email is no longer with Menards. Regardless of which Menards employee spread claims accusing me of making racist statements, it was a Menards employee, not on his or her personal time. The burden is on Menards to produce the detail I am requesting as they initiated this general claim of me making 'racist statements', otherwise Menards is making (via that email to me) false claims that is defamatory towards me. It is also important to note I took the installer, Jarom Reeves (dba JR Construction) to Sedgwick County, KS small claims court in January 2025 regarding his defective installation work. I was awarded a summary judgement against Reeves. The judgement became delinquent. I had to seek garnishment, it was paid I am presuming by him and not received by me until June 2025. I write this with regret, as I had put trust in Menards and their business relationship(s) in spending my hard earned money. I now will only visit them and buy only their sale items (minimal margins, if any). I hope other members of the public will take heed to my disappointment and not be victims of disrespect and defamatory treatment by this Menards store and now as evidenced by no response from their corporate legal department, Menards in general.

Great place to rent a Uhaul or to get your propane tank filled for a great price!read more

I reserved a U-Haul one day and picked it up, used it, and returned it the next. I have not had…read moresuch friendly, helpful service anywhere for many years. The store looks delightful and I am anxious to go back and explore because from what I saw it sure appears to be a terrific alternative to the big boxes down the street for most hardware items.

Great place! Always surprisingly unique furniture. Tons of…read moreoptions for any home project you may have. I shop here regularly for projects and think this place is a gem!

Great on so many levels: * Repurposed appliances, materials,…read moreand furniture is more environmental * Salvaged or used items save homeowners LOTS of money * Profits fund Habitat for Humanity, a wonderful nonprofit that enables home ownership