We are a commercial property that has used this company for over 20 years; however, Brad purchased…read morethis business. We have tried to use them over the past few years and have not been happy with the results. Last time we contacted them, Brad sent a Tech that had no idea how to work on our type of HVAC. We have never been contacted to ask if we could get someone else or did Brad send another Tech, NO HE DID NOT!!! I think he needs to learn what customer service truly is and I wish for Fred Wiliams that Brad would change the name of the company. I wouldn't want my name on his company. Finally, moving on and will never use them again!!!!!

10 STARS! I requested 3 estimates from companies I found on Yelp. Brad from Fred Williams and Son…read moreHeating and Cooling showed up on time for the estimate. He was polite, thorough, complimentary of his work crew and gave me a written estimate before he left - it took maybe 30-40 minutes. I liked that he didn't try to MANsplain things to me, or give me a bunch of useless info (like the other 2 reps from competing companies did). I finally received the other 2 estimates within a couple days and Fred Williams and Son was the most affordable, even with a HIGHER rated unit. We made arrangements to do the work on a Wednesday. Brad called me back and said the unit he quoted was on back order. I could wait, or upgrade to a more costly unit. I was immediately skeptical, because I am a single woman and have been given ridiculous quotes on everything from deck repair to new windows, plus I'm a buyer and contract negotiator by day, so I tend to think that salesmen are slippery and things are usually too good to be true. However, the upgraded unit met the criteria for an Energy Rebate from the utility company, so I would actually be paying LESS than the first unit he quoted. I asked for it in writing, to which Brad responded via text that they would honor the rebate. They showed up on time. Completed the work without issue. Clean cut, nice, respectable crew. My home is nice and cool. I got the rebate from Evergy. 10 year parts and labor warranty. I couldn't be happier. It was a pleasant experience.

McIntosh installed my unit 7 years ago and did a great job I had a problem in May 2023 and the were…read morebusy and couldn't come until the next week. I called another company and they wanted to charge me $4000.00 for an evaporator coil when I said I'd have the whole unit replaced before paying that for a repair. When he came back, he was down to $2500.00 so I waited for McIntosh they did the job for $650.00 and came back 2 weeks later to check. I will use no one else from now on!!

We have rental property and have used McIntosh HC for many years. They are always willing to…read morecontact tenant to confirm with their schedules. We recently had two AC units and two furnaces installed at a duplex and installation was flawless. I can't say enough about their level of expertise and professionalism! Keep up the great work McIntosh!!

Better Service Inc in Kansas City is the best! They replaced my AC after helping me nurse it for…read moreyears, and they helped me nurse my original 38 yr old furnace for YEARS because I couldn't afford a new one. The time finally came this year when I didn't have a choice, and Kerri went above and beyond to get me something affordable and heat in time for Thanksgiving. The technicians are always fast, knowledgeable and super nice. I wouldn't use anyone else and recommend them to all my friends! Thank you again Kerri and crew!

Jordin the plumber was amazing. He showed me exactly what he was doing, taught me about each step,…read moreaddressed an extra problem he didn't originally come out to do, and was super fast. Better Service charged about half what some other guys were gonna charge. We are so glad we called them. They were absolutely better than expected.

Travis and his team are just amazing! We had them out today to install a new furnace. Travis has…read morekept our previous unit going but we decided it was time for a new one. After 30 years, it had to be tired! We talked with Travis and went with the unit he recommended! It has a great warranty ! We think we got a great value for the dollars we spent! They removed our old unit and installed a new unit. They did great cleanup around the area. Travis and Jennifer and his whole team are professional but yet down to earth and just great to work with as well as being experienced and experts in their field ! Highly recommend them!

once again I needed to call on Travis for help & as usual he responded immediately…read more Dwayne was there within a couple of hours and my A/C was back up and running. I even got my coils cleaned. Thanks Travis & Jennifer you have a great team!

-- July 2024 Update -- When our indoor unit would not kick…read moreon, I went outside to see that the compressor was cycling. The inside unit had a code displayed clearly. I called Buckners to have them come take a peek, and service the unit (which was ~1.5yr old). They sent a new technician who did not understand the issue. They first thought the unit was low on refrigerant. They then overcharged the unit. They called to the office for a second opinion. They told me that the TXV was sized/not opening. I once again asked about the code on the front. They did not take a look at the code, which the definition is printed clearly on the inside of the furnace panel. They wasted four hours of my time, sent the new guy (with no support), overcharged my system, and recommended a repair which I did not need. I then received an email with a $619 dollar estimate for the labor (as parts were covered under the manufacturer's warranty). But don't worry, there's a cheaper member price! They have an offered "membership" you can pay for monthly to allow you a discounted cost on a repair you didn't even require. I asked why the price was so high, becuase it was a 1-2 hour repair, and they said they always estimate high in the case that it takes too long, we would not pay more. Ultimately that behavior only serves the business. I got a second opinion from a commercial HVAC tech, and he instantly looked at the code, connected a module to read the blower motor status, and recommended a repair. The total time to repair was around one hour. Ultimately, Buckners was a pretty good company early on, but after they were bought things seem much worse: - Scammy practices having a "member" price ... Labor price is inflated to push you toward a monthly subscription - Unexperienced technicians deployed without someone to back them up (this is really Buckner's fault, not the new guy) - Overcharging for simple repairs - Almost caused damage to my condenser compressor due to over pressurization - Wasted my time, and I ultimately was in a state of disrepair longer due to their incompetence The ONLY reason I post these experiences is to warn others who may not be aware of what's happening and have no idea how modern HVAC systems work. Good luck Buckners, I will NEVER call you again for a third chance.

In July, I called Buckners to come out and take a look at a furnace because I thought it smelled…read moreodd. The furnace is old and has a pilot light. The technician briefly shined his light at the furnace, without taking the front cover off, and declared that the furnace was too old to look at. He would not even attempt to diagnose, and instead said I needed a new furnace. Even though he refused to actually look at the furnace and diagnose it, he still charged me the $109 callout fee. I had told their office when I called to make the appointment that the furnace was old. They could've told me at that point that they do not work on old furnaces, but did not. Instead, they charged me over $100 for doing nothing. If your furnace is older, beware that they may do the same to you. Also, as an FYI, I called a different company who came out, took the front off, cleaned it up a bit, tested for CO, told me it was working just fine despite the age, and that the smell was just related to the pilot light and was no big deal.

Dryer had issue - so tried to trouble shoot (like a normal person?). Couldn't get to work - so…read morecalled technician. These folks came over and since had seen we tried to trouble shoot wouldn't even look at and said "it's a liability" So short story - just sit and hope into the universe things magically fix or else you can't get service from this place.

Seniors Electrical did a terrific job diagnosing & replacing my microwave. Richard was on time,…read moreprofessional & friendly. He did a great job explaining the diagnostics & the problem. Gave great suggestions about replacing the microwave, where to go, what to look for, etc. service charge was applied to installation cost. Will definitely use Seniors again!

We had a new unit installed in July 8th of 2025. August of 2025 had to call them back out because…read morethe unit wasn't operating properly. December and January 6th or this year system iced up. They came out said it was fixed. On Saturday January 10th, system iced up again. Called them the lady said said there wasn't a tech available and someone would cal.today is Jan 13and no return phone call. They say they're open 24hrs. No Sundays. They offer 10yr.parts 1 for labor!!! We got a bill for labor on a unit installed 6 months ago. They don't stand behind thier word and this is poor business. Our next step is to contact the attorney general about their business practices.

All great guys! Came out and had cold air and a new furnace all in one day. The prices are great. I…read morewould recommend them to anyone looking for heating or ac work! Great honest company!

Two days before Christmas and my furnace isn't working. Called Pocock at 8:15 am and very pleasant…read moreand polite person told me they would have someone here before noon. Friendly, polite and professional service techs arrived around 9:30 am. They were able to diagnose the problem and fix it in no at all. They were done by 10:30 and I have heat. I was expecting a huge bill but was pleasantly surprised at the very reasonable cost to fix this problem. I would definitely recommend Pocock Heating and Cooling.

We just had a complete HVAC system installed and they did a great job, they were professional and…read moreanswered every question we had. The new Rheem system is a huge improvement and we look forward to many years of comfort.