My AC gave out on me, gave these guys a call and my house was back to 68 degrees in no timeread more

I have had two systems installed. One at each home. I experienced great service. One is 6 years old…read morenow. Absolutely no troubles. Customer service is friendly. Professional technicians acted responsibly and efficiently. Very happy with them. I do Recommend.

What a wonderful company to work with. Great customer service and very qualified people working for…read morethem. I recently needed to replace my furnace and on a recommendation went with Al-Ham. Received a very competitive bid from Dave with Al-Ham and decided they were the way to go. Ordered my furnace with them and when the day came to install it they were in and out in around 2 hours. Didn't leave a mess and consulted with me about possibly replacing my central air unit that had stopped working the previous summer. They stated that before replacement they would like to come out and try and diagnose the problem before replacement, very honest people. Highly recommended and with them being smaller than the larger outfits in KC I felt like a priority not a number. Thanks Al-Ham!

He was on time and the service was ok but the bill has become an issue. We paid him at the time of…read morethe service 5/16/18 by credit card. It was posted to our credit card on 5/17/18. Today 7/11/18 we got a bill from Al-Ham for the total again. I was told that the bill may have crossed in the mail (if it went by way of Africa) and that the owner would call me about it as his convenience, not acceptable. Of course I'm not paying it but it's VERY IRRITATING.

Absolutely amazing customer service! Doug, our technician, quickly diagnosed the problem and helped…read moreme find the part I needed online. My dryer is older and the part is no longer manufactured. Once my part came, I called Able to schedule its installation. Once again Doug was here promptly and had the part installed quickly. Highly recommend this repair service.

Service was good. Repaired quickly. Part reasonable. How ever 315.00 for 20 minutes work and 12…read moredollars in parts was a bit over priced. Won't be calling this vender again. Two stars for service and speed minus three stars for cost.

We are a commercial property that has used this company for over 20 years; however, Brad purchased…read morethis business. We have tried to use them over the past few years and have not been happy with the results. Last time we contacted them, Brad sent a Tech that had no idea how to work on our type of HVAC. We have never been contacted to ask if we could get someone else or did Brad send another Tech, NO HE DID NOT!!! I think he needs to learn what customer service truly is and I wish for Fred Wiliams that Brad would change the name of the company. I wouldn't want my name on his company. Finally, moving on and will never use them again!!!!!

10 STARS! I requested 3 estimates from companies I found on Yelp. Brad from Fred Williams and Son…read moreHeating and Cooling showed up on time for the estimate. He was polite, thorough, complimentary of his work crew and gave me a written estimate before he left - it took maybe 30-40 minutes. I liked that he didn't try to MANsplain things to me, or give me a bunch of useless info (like the other 2 reps from competing companies did). I finally received the other 2 estimates within a couple days and Fred Williams and Son was the most affordable, even with a HIGHER rated unit. We made arrangements to do the work on a Wednesday. Brad called me back and said the unit he quoted was on back order. I could wait, or upgrade to a more costly unit. I was immediately skeptical, because I am a single woman and have been given ridiculous quotes on everything from deck repair to new windows, plus I'm a buyer and contract negotiator by day, so I tend to think that salesmen are slippery and things are usually too good to be true. However, the upgraded unit met the criteria for an Energy Rebate from the utility company, so I would actually be paying LESS than the first unit he quoted. I asked for it in writing, to which Brad responded via text that they would honor the rebate. They showed up on time. Completed the work without issue. Clean cut, nice, respectable crew. My home is nice and cool. I got the rebate from Evergy. 10 year parts and labor warranty. I couldn't be happier. It was a pleasant experience.

My husband and I worked with this company to have an electrical panel replaced in a rental…read moreproperty. The electrician was very good and the work turned out better than we expected. The cost was very reasonable and on the low end of what this kind of job would normally cost. The electrician was easy to reach, but the company was so busy that it did take a while to get an appointment. But no more than a week. The fact that they are busy says they're good. The only issue initially was getting a return call from them, I assumed because they were busy, but once we got the process started everything went well.

If I could leave zero stars for this company, I would. I was assigned their services through my…read morehome warranty for an electrical issue we're having. The home warranty company sent them not one but two work orders after not being able to get ahold of anyone. I then called twice, left messages both times and had the home warranty company call. No one ever even called me back. I requested a new electrical company to complete our repairs. Very disappointed in the customer service, or lack thereof.

We've battled our 21yr old AC unit for the past few years. Then, the evaporator coil shit the bed…read more Bobby was on point. His tech Alex knocked it outta the park. It's a crapshoot calling all these companies for quotes. I lucked out.

Very professional, helpful, efficient and affordable! A trusted professional that we will be using…read moreexclusively here on our. Can't recommend enough

Jordin the plumber was amazing. He showed me exactly what he was doing, taught me about each step,…read moreaddressed an extra problem he didn't originally come out to do, and was super fast. Better Service charged about half what some other guys were gonna charge. We are so glad we called them. They were absolutely better than expected.

Better Service Inc in Kansas City is the best! They replaced my AC after helping me nurse it for…read moreyears, and they helped me nurse my original 38 yr old furnace for YEARS because I couldn't afford a new one. The time finally came this year when I didn't have a choice, and Kerri went above and beyond to get me something affordable and heat in time for Thanksgiving. The technicians are always fast, knowledgeable and super nice. I wouldn't use anyone else and recommend them to all my friends! Thank you again Kerri and crew!

Love this family owned company! Used them for years! Support small companies like this! Great…read moreservice!

I have been a customer of C&S for many years, having been referred by a long time customer. My old…read moreA/C needed to be replaced and I had several bids to replace. Their quote and guarantee was most attractive plus the company had a deal to replace the furnace at the same time. That was about 15 years ago and they have serviced and maintained the system ever since. Their prices are fair and they have done a great job. I have recommended C&S to friends and neighbors without hesitation. Give them a try!