from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

I hired Michael for two separate projects during my home renovation. One for the bathroom and the…read moreother for a countertop in my kitchen. Michael's team did solid work. We constantly receive compliments on the projects. I had a very specific look I wanted for the bathroom that includes a floating vanity. Michael made sure that his team was aware of it and to make sure the wall was perfectly leveled. He made my dream bathroom into a reality with zero sacrifices on my end. Super easy to work and so knowledgeable in his field. 100% will hire Michael for other jobs.

Highly recommend working with Prestige Stone. Mikhail was so easy to work with; he's a quick and…read moregood communicator to work with over email. He was able to get us scheduled very quickly, once we had the tile. Bogdan was the one who removed our old kitchen tile, put up drywall, and put in the new tile. We couldn't believe how quickly he worked, while still paying such good attention to detail.

My wife and I went to HD and got a turnkey quote to put a quartz countertop on our island. This was…read morewith a 20% off sale on the square foot price of the quartz. We thought we owed ourselves a second bid from a company that actually does the whole job themselves, so we went online and found a few places and decided to contact Orca Granite and Stone. Long story short, we went with Orca and paid the same as if we'd gone with HD without the sale. They sent us to a distributor in Kent to pick out our slab. This was easy and once we found the one we liked, we got the slab # and batch# and gave this info to Orca. Not every batch is identical. Once Orca got the slab to their shop, we came and selected the portion of the slab we wanted for our counter and where we wanted the sink to be placed. Had we gone with HD, we would not have been able to see the slab or choose the portion for our island and where to place the sink. This was an expensive upgrade to our kitchen and not having any surprises was worth losing the 20% off the actual Quartz, but there is no discount for all the extra add ons at HD. So I don't know what the HD experience would have been and it doesn't matter. My wife and I found this experience to be painless. We met and worked with Stephanie, Mr. White/owner, Ryan, Christopher and Richard and another fellow that I can't remember his name. Everyone, so, easy to work with. The installation day came within three weeks of our contacting Orca. The installation was done by Christopher, Richard and Ryan. From the door to the island and all around it, they laid moving quilts down. They removed to old sink and counter and replaced it with a beautiful customized 8 x 4.5 foot countertop and installed a brand new sink. They did such a good job and when they left, there was ZERO cleanup. If you want no surprises and a pleasant/seamless experience, you'll find it working with Orca Granite & Stone!!!!! Ron and Caroline

Pros: I give one star for the guy that put the template on the slabs because he matched seams…read moreBEAUTIFULLY. Cons: Office communication was horrible. I emailed numerous times about a delay in our countertop coming in and never got a response. Called and she said "I don't know why they didn't ship it." She said she would call back and let me know. A week later, no call. I called again and talked to the owner who was snappy but told me my countertops arrived that morning. At templating, the owner was rude and judgy that we were using IKEA cabinets even though we specifically asked about using them in the show room and were told it would not be a problem. When it came time for installation, no one called to set up the appointment. Just said "we are coming Wednesday". In the end I agreed to the day but scheduling together did not happen. Worst of all, After installation $400 dollars worth of multitools were missing from my kitchen. Emailed the office and surprise... no answer! Also, there are spots of resin all over the countertop that won't come off. Super disappointed. Will never use them again. Also it looks like they burned part of the quartz underneath a seam. Shockingly... no answer from the office about that either.

2 differently quoted prices within 30 days of one another for the same products…read more Service employees were good but product cutting of Quartz was inconsistent in design under cabinets, backsplash. Dates and times specified meant little. Installation of initial product was cancelled 3 days prior to supposed install. Lots of apologies by management for dropping the availability and installation dates but saw little change in behavior. I am a handyman and provided my own tear out, plumbing and electrical. It was a $15k install and we love the material and 1 of the installers. They will have no further contact with me nor I with them. They can call you "Boss" or "Sir" , be polite and cordial in person but disrespect your calendar and timing. Installation may not be completed as your salesperson explains, especially if it is their owner/manager. Beware of their contract requiring full payment well prior to having the material or hardened dates on hand. They may not have installers readily available even though they say they do. I had a good experience with this company 20 years ago.

I recently needed a simple removal of my old two bowl undermount & faucet sink and install a new…read moresingle bowl top mount & faucet kitchen sink that I bought from Costco. I was referred to this company from my plumber since it was a 2-service job. The only problem I had was my new kitchen sink was much bigger, so my granite countertop needed to be custom cut, which was not their scope of work, but with great customer service and management (Michael) was willing to help with me with my project. Overall, I was satisfied with the actual work done and price, my new kitchen sink and faucet looks great. They didn't have much room for error and required precision technique. Part 2, the Plumber was able to reconnect and install new plumbing and disposal.

From start to finish, Tom was a pleasure to work with. They were incredibly flexible and…read moreaccommodating throughout our project, even as our schedule kept shifting. As new parents navigating a kitchen remodel with a newborn, that patience meant the world to us. They went above and beyond. Truly a family business that treats customers like family AND they had great pricing. Highly recommend!

I contacted Atlantic Tile and Granite for a countertop project and received an initial estimate…read morefrom Tom St. Clair. Before moving forward, I asked several reasonable clarification questions about what was included in the quote, such as removal/disposal, templating, fabrication, delivery, plumbing or appliance reconnection, timeline, etc which was unclear in the quote. Instead of answering those questions, Tom responded in a dismissive and unprofessional way, asking whether I had read the estimate or looked at their website, and saying I could call him if I was "serious about doing business" with them. As a customer, I believe it is completely normal to ask detailed questions before hiring a contractor, especially for a home project involving cost, materials, and installation details. The lack of clear answers and the tone of the response made me lose confidence in moving forward with this company. Based on my experience, I would not recommend this company if you expect clear communication and respectful customer service.

I just wanted to share how happy I am with my new countertops. The time and energy it took to cut…read morethem is obvious when you look at the veins in the material are running in perfect harmony. The Time Herman, his brother Sabino and Bryan the installer took to make sure everything was done in BEAUTIFUL harmony, is obvious when you look at the countertops. They took the time to install and clean up after they we finished. I would like to recommend this company for those looking for a beautiful countertop and at a reasonable price. I got a bid for a lot more before I found Pacific Kitchens.

Herman and crew were amazing. Fantastic work done at a great price. The outcome was so much better…read morethan we imagined and they did it in the exact time frame the said they would. The plumber that works for them is top notch and the tile setter was extremely fast and detailed. Nothing negative to say. I highly recommend.

This is not a product review as I was not able to get anything from this guys. I tried to get a…read morequote for my kitchen replacement project (from New Leaf Cabinets & Countertops which now part of cfmfloors ). I had all cabinets sizes with exact list of what I needed. I sent quote request to this guys with several pictures of my kitchen that shows layout. But after several back and forth they were not able to provide me an estimate. They require you to do this over the phone even if there is zero reason to do so. They had all necessary information to provide estimate for me but they just wasted my and their time. PS: and Yes I did call them but they did not respond

New leaf did a beautiful job on a new kitchen that was part of a total condo reno handled by a…read moredifferent company. Our new kitchen is beautiful and the crew at New Leaf did amazing work. Every person I worked with from the owners, designers, and installers were professional, flexible, and dealt with my type A personality during a stressful time with aplomb. I recommend New Leaf for your next kitchen, I am very pleased with their work.