Have shopped her for years for my kids and now grandkids. Pleasant people and big selectionread more

Their hours are so frustrating. I have attempted twice now to come shop here and they are not open…read morewhen they have listed hours as "open". I don't appreciate a business that wastes people's time. It's their responsibility to update there hours on all business platforms they are apart of.

I have driven past this store so many times and finally decided to stop in, and I was pleasantly…read moresurprised. They truly have everything. From apparel to furniture, it is all under one roof. There is a great mix of name brand and designer styles, plus a really nice perfume selection that caught my attention. They had some sales but you're still going to spend money on the perfume . There is plenty of parking, which made the visit easy. I went on a Tuesday afternoon, so that may be why it was not crowded, but I appreciated being able to shop without long lines. I will definitely be back.

This store has so much to offer! The departments are well…read morestocked from Furniture - we bought a couch-To Clothing where I got my 2 grandchildren outfits. The sales are always great. The checkout was easy and the staff friendly.

My family and I visited this Children's Place location to shop for my nieces. At checkout, the tag…read moreon a pair of shoes was removed directly in front of the cashier because my niece wanted to wear them out of the store. Unfortunately, we later realized we had accidentally grabbed the wrong shoe size. My 7-year-old niece briefly tried the shoe on at checkout to confirm the fit, but she never walked in them, never left the checkout area, and the shoes remained completely unworn. When we asked for the manager's name, we were told that associates are not allowed to give out names. Even though the shoes were in their original condition and clearly unworn--and despite the tag being easily reattachable--the associate (Kiara) refused to allow an exchange. The situation escalated far beyond what was necessary, and we left the store with a heartbroken, crying child. To try to resolve the issue, we immediately called corporate customer service after leaving the store. Unfortunately, they were zero help as well and offered no reasonable solution or support. What should have been a simple and calm resolution turned into a very disappointing and emotional experience for our family. I would not recommend this store if you value reasonable, family-friendly customer service. Our family will not be returning to this location or shopping at this chain again.

Store is dirty, dusty, clothes, boxes & trash all over the place. When I walked in the manager was…read morerudely asking a women if that was her stuff and then told the woman sorting thru clothes she was getting ready to purchase to not put them on the racks because then people can't shop, the customer was clearly uncomfortable. I found 2 tee shirts and a pair of shoes for my daughter and was in line. Customer in front of me was trying to return some clothes purchased online, manager wasn't happy about it to say the least. It took forever to do the returns because they had to open each item and scan it. The woman was trying to tell her one item arrived damaged and the manager again very rudely kept cutting her off and said to the customer that it didn't matter what they said there was no way they were going to accept the return. It was so uncomfortable to witness the interaction and everyone else in line was blown away by the blatant rudeness and disrespect this manager was exhibiting. The manager reluctantly agreed to exchange it but of course couldn't find the shirt on the floor so had to go in the back to look. There was a line of 5 or so customers waiting to checkout but they only had the one checkout open. After 20 mins of standing in line I said enough, put my stuff down and said this is not worth it. I know working retail is hard and stressful but if you hate your job and customers then get a new job! My daughter was disappointed because she wanted the shirts and shoes but there is just absolutely no way I was going to give my money to that store and I'll never return.

It is so odd to step foot into a mall nowadays. Especially since it is like roulette, you never…read moreknow if you are going to get a mall that is filled to the brim with actual shopping or it is one misstep away from closing their doors. Francis Scott Key Mall is one of the former. Somehow this mall is thriving with some well established national brands and a surprise or two. This is a single level mall that I had the chance to visit twice over the past few months while travelling back and through the area. I took it as a point where I was either almost there or just outside of the busy areas. Anchor stores are what you think it would be with one of the surprises mixed in. This mall just happens to still have a Sears as an anchor store. But not only a Sears, a JCPenney. Two stores that have left malls in droves the past copy of years. It is just so odd to see. This is an easy mall to get through but also an easy mall to get lost in. I can see this a one stop shop for items for birthdays or the holidays. However, I don't see it being a destination shopping area for those from outside the area.

Malls are a dying breed and this mall ia currently a prime example of such. Extremely well kept I…read moremust say...very clean.

Off the bat, I knew this experience was going to go wrong. I was coming to return an outfit that…read moredidn't fit me, and just wanted my money back because of it. There was two hispanic ladies at the front, one was wearing glasses and she took my bag when i asked for the return. There was a previous return before me and since I work at retail, I know that return can affect your overall sales for the day. The lady with curly hair tells the lady in glasses in spanish "i hate mondays, it's always returns after returns" So I knew somehow she was going to find an excuse for not to give me my money back. She takes my receipt and looks at my clothes and goes "sorry I cannot make this return for you because there's no tags" (The tags were in the bag, again I bought the wrong sizing since I bought these when the store was 10 minutes before closing) I told her that I had placed the tags in the bag. And without asking me what was wrong with the product or why I was even returning it, she quickly assumed that it was already used and that therefore she could not make this return for me. She threw my things in the bag and didn't even ask me anything else. I will never come back to this location, and if you can DO NOT buy if you are in a rush. This place has terrible customer service Monday afternoons. I had all the information needed to complete this return, and yet still got horribly serviced.

I was told I could not make an Apple payment in one purchase, I had to spilt them up. When I did so…read more, I was charged three times to my credit even when I asked for the purchase to be voided because it was getting overly complicated. I ended up charging it to my debit card only to back debit (return) the items and still not see the funds back into my account. Something is very fishy about this store as I now have four charges for one purchase processed through on Two different cards and I apparently have to wait 3-5 business days to receive any sort of credit back

I'm pretty sure the cashier here swindled me out of $20. I saw her throw something away before…read morehanding me back my money and telling me I miscounted. Then she smirked at me like, "Oh, I got him." They may have edited the surveillance footage to get away with it. If it happens to you and you don't catch them in the act, don't leave bad reviews, fill out a survey, or wait a day like I did. Call the cops first thing and come back to review the raw surveillance footage. And watch your money. I have been going to this Old Navy for years. I am very offended to have seen these types of disrespectful shenanigans. I will not be buying clothes from here ever again!

Customer service doesn't exist here. I came by tonight to browse for a few items for my upcoming…read moretrip and I had a girl with glasses in her early 20's gave me the worst glare while I was shopping. I found a pair of gym leggings and a top. The top had a spot where it was damaged and Teyshia, the person that rang me up requested for an approval of discount. The girl with the glaring problem refused to give me a discount for the damaged sweater and ended up giving the 10% off after asking their manager for the approval. Teyshia was very sweet and apologized for how the other girl acted and handled the situation. Ridiculous how Teyshia was still in training but provided better customer service than the other girl with zero personality. Managers should keep their staff in check!

Sweltering Conditions - No A/C for Weeks…read more I stopped into Macy's at FSK Mall and couldn't believe how hot it was inside. The air conditioning clearly isn't working -- it was uncomfortable just walking around. I saw employees working in short sleeves with fans blowing on them at the registers. One even mentioned it's been like this for quite some time. It's not just unpleasant -- it feels unsafe for both staff and customers in this kind of heat. Disappointed that such a large company hasn't addressed this by now. Do better, Macy's.

The good about this store is it's clean well lit and merchandise is above par the negative is the…read morestore is only open tonight till 9:00 (specially before Christmas) (they keep harping about Covid being the reason-saying no one wants to work) not fooling me! I am having back issues had a hard time getting to the register it was a close call but I.had three minutes another woman was behind me well the man that was at the register I gave him a pair of boots that were in clearance he said they weren't and would not double check for me. NO- I almost left all the other things I had there -- of it wasn't for the woman behind me we wouldn't have been cashed out but the nice sales woman said she would open the drawer! The store was xtrememly hot and I guess I am Spoiled but I do love a shopping cart Didn't get my sister her boots. Cause he didn't feel like looking it up - it really pisses me off cause I know they were less MY FEET HURT SO I DON't wanna rate this experience but if I have to 3 stars is a stretch

Sheila was great to deal with. She gave me a lot of guidance and was very fair on the items we…read morehave on consignment. The store itself is very organized, clean and very well arranged. The items in the store are very good quality. Furniture, home accessories, clothing, jewelry etc.

Nice place with friendly staff. They have a bit of everything - clothes, jewelry, furniture, toys,…read morevinyl, & nicknacks. Nice place to browse and buy.

Honestly I didn't know what to expect. I thought it would be like Ross or like a Family Dollar…read more This store reminded me of dingy version of Big Lots. I walk in and place was dimly lit... its was like 11am one Saturday morning. The store was a hot mess.. no sense of organization. Floors were cluttered and dirty. Who knows when the floor saw a mop. They sell a lot hba stuff at discounted prices. I didn't stay that long because it was too dusty inside.

Their books are nice and they have a good selection/prices. They also have other odd and end thingsread more