Mary on the support team was extremely helpful. She provided excellent customer service. She was…read morepatient and an absolute asset to the company.

Last-Min Flight Cancellation Solved My flight got canceled…read moreat midnight, and I was STUCK at the airport. BWJ 24hr assistance line rescheduled my flight and got it situated with the airline. We flew out that same night. I'm very happy I booked my trip with BWJ.

I'm so happy I was referred to Joy Tours & Travel Services by my cousin! Tina helped me plan and…read morebook a birthday trip to Paris, and she was absolutely wonderful to work with. She was super quick to respond, provided so many helpful details and recommendations, and really listened to what I was looking for. I gave her my budget and told her where I wanted to go, and she took care of the rest and made it happen! Everything felt so much easier having someone knowledgeable guiding me through the process. I'm so glad my cousin introduced me to Tina and Joy Tours. I would definitely recommend them to anyone planning a trip, especially if you want great service, quick responses, and someone who genuinely cares about making your trip special!

Bought airline tickets from them…read more For my return day I advanced noticed them few times and asked them to cancel or adjust my return day and to my surprise got no reply from them on time and had to also contact airline directly and per airline's policy travel agency has to take care of that refund and adjustments Also airline acknowledged that my request been registered in advance Due to this situation created by this company Had no other choice but to buy my return ticket from other travel booking company Overall bad business practice and they still never issued my refund that is due to me

There are pros, and not anywhere near an expert but having better implementation practices in…read moregeneral and especially initially, whether it'd be over the phone, with a new client a new hire with even just a general inquiry, an every day. Now, the one star is solely for the handful of employees, owners & managers at the headquarters are incredibly admirable, supportive BUT NOT TRANSPARENT.

I was treated poorly as an agent. I don't recommend working for Archer Travel…read more On Friday 5/17/24 I tried to check into my Vaxaccount to send group trip itineraries and payment request to a travel group. I could not access my account as I was locked out. I contacted Vax tech support and my account was unlocked. After logging in with help from vax support I received a message. The message stated that a trip I booked and paid in full was canceled. After contacting the vacation provider, I was told the agent that booked the trip canceled the trip. That couldn't be true. I was the agent that booked the trip. To make matters worse the trip was now $436.89 more than initially paid. I called Vax tech back and made a complaint. Janice Williams called me a few hours after I complained. This is when my experience took a turn for the worse as if losing money on a fully paid trip wasn't enough. Before Janice called every step she took before canceling the trip was going well. I answered the phone and Janice immediately begins to scold me. She yelled "YOU ARE NOT AN AGENT"! "Why are you booking trips". In between her scolds, I tried to explain my confusion as I've planned a trip to Ghana for December and was in the process of sending payment request then realized a trip paid in full was canceled. Janice went on to yell, I called and emailed you yesterday. I had not received the email and I hadn't had time to check my voicemail. It hadn't been 24 hours once she left the voicemail. Janice went on to yell " YOU HAVEN'T PAID SINCE OCTOBER YOU ARE NOT AN AGENT ! I was trying to figure out why I wasn't notified of the payment issue as I thought the payments were being charged to my business credit card. Janice went on to say "YOUR CARD HAS BEEN DECLINE, YOU DON'T HAVE THE MONEY"! At that point I was done being yelled at and belittled by someone that isn't trying to help resolve the issue. I told Janice her tone was shitty and asked her to stop speaking to me that way. During the call I tried checking my email and realized my business email was paused due to no payment as well. Then I realized my business credit card was replaced and the auto payments for my email and evolution travel weren't going through. I failed to update my credit card. This is not anyone's fault but mine. However, Janice yelling at me and asking how I didn't know when it was a common mistake. As if it don't take evolution travel a while to figure it out as well. Janice's behavior is unexceptionable. I have never been treated this way when trying to relive an issue. After my last group trip for Ghana I will no longer be an agent as I do not want to be associated with a company that treats their associates this way. For me to lose money and get yelled at was uncalled for and unprofessional. Same on Janice and anyone that supports that type of behavior.

Best travel place in town…read more Margot at village travel is the best. She is kind, smart, and quick to help you. Online travel sites don't have a cell phone or pager, to help you 24/7. I have done all my travel my whole life through Margot. She also has good candy on her desk chocolate.

WoW, I am impressed…read more I called Village Travel and Patty answered the phone. After hearing what I am looking for in a sense of a summer vacation, she not only helped direct me in a direction that would fit the needs of my family she gave me such good and informative information. Thanks Patty.

We booked a 2 week trip to Italy for our 25th anniversary and had a fabulous experience with this…read morecompany!!! We used Montrose to book a tour with Globus for the first 10 days and their price was the same as it was on the Globus site but Our agent Kathleen handled all of the details. There was a bit of confusion on a difference in the pricing but it was cleared up after some discussion. We also booked a room in Lake Como for the last 3 days and it was amazing! Probably one of the finest hotels we have ever stayed at and we travel quite a bit. I would definately recommend Kathleen Taylor from Montrose Travel at (818)553-3394 or ktaylor@montrosetravel.com

Allure Travel, Montrose, CTM they are all bad companies. From working with them and from being a…read moreclient. BEWARE, they don't care about anybody else but themselves. During the pandemic, because of their lack of professionalism and care for their clients, they made people overpay for their tickets since they didn't have enough people to answer their calls, their call back time was over 72 hours and by the time people would receive a call back the prices had gone up (Easily people lost millions of dollars because they didn't care and put more people on their lines). I am telling you it is better if you invest a little more time and made research of other options you have if you don't want your clients complaining of such a bad travel service CTM, ALLURE TRAVEL AND MONTROSE will give them. Value your hard-earned dollar and don't waste it with these guys

We booked a two week celebratory trip to Japan, for our son's graduation. Normally I don't use a…read moretravel agent, who needs that when I can book thru Expedia? Honestly, this was the best trip ever! Granted we gave Michelle a healthy budget, but honesty, my son will only graduate once from high school, and our pride is abundant. Michelle Keith planned tours, hotels and transportation... which made vacation just that, a vacation, a break from planning our trip myself. We had awesome guides that spoke English and taught us how to navigate the mean subways of Tokyo and Osaka. We had fun sumo show and onsen hotel, with a private onsen (hot tub) taking into account the tattoos which are prohibited by the Japanese ppl- we should have stayed in longer. We had a pirate ship tour of lake Ashi, and gondola ride to the sulfur mountain (smell wasn't nice) view was amazing! We saw shibuya crossing and Harajuku- went to Ginza and Shinjuku- ate inexpensive Wagyu which was so good!!! Sushi, ramen, tonkatsu. Sardines (my son did this- the eyes creeped me out). Hotels are Japanese size (small) so if you have three grown ppl, consider two rooms. As much as I love my son and husband, we needed space from each other. We had the best time and will definitely be booking our next excursion to Europe with Michelle. Michelle suggested other excursions and places, and also days of rest. We averaged about 7 miles of walking a day, so make sure to bring your comfy shoes and hit the road to beauty, and clean everything (subs, streets, and hotels). Kampai!! (Cheers!)

If I could change the rating it would be a 10 Star rating!…read moreWe contacted Susannah Tomlin regarding taking a cruise on Viking from Rome for 7 days. After the cruise, We wanted to rent a car and drive through Italy, see Pompeii, drive to Barcelona, Milan, Florence and Tuscany and Valencia Spain. In addition we asked her to book a gondola ride in Venice and we wanted cooking classes in various Italian locales and in Spain. We learned how to make Paella in Valencia at a country retreat outside of Valencia. The hotel accommodations were outstanding, each place we visited had breakfasts included in our hotel stays. In Madrid there was a change in our travel dates that the hotel did receive. We contacted Susannah by message on the mobile application Viator. She took care of the change in hotels immediately and sent us confirmation on the hotel reservation. She found a gorgeous villa in Tuscany where we had outstanding sunsets from our second story spacious living room, bedroom with a huge bathroom suite!! We went on a truffle hunt, learned how to make stuffed raviolis and we were treated like royalty at every hotel we stayed. Susannah did an Exceptional job coordinating our trip, from airfare from Los Angeles to Rome, to Milan to Barcelona. The pickup of our rental car at both locations was seamless! Driving to each of the hotels in Europe and trying to find parking for our car was not necessary. She picked hotels that had parking garages that the porters took the car and parked it until we left. We highly recommend Susannah Tomlin, she is taking care of our next trip in May 2025! She is an outstanding travel agent!!

I have been an Auto Club member for most of my adult life, and my experiences have always been…read morepositive. The excellent service I received at the Montrose branch was no exception. I recently had to take care of several matters related to some major life changes, and I received outstanding service every time I visited. I stopped by at different times of the day--morning, mid-afternoon, and even close to closing--and my wait was always less than 10 minutes, if there was any wait at all. Everyone I encountered was friendly, welcoming, and eager to help. I don't know the name of the notary who assisted me, but he helped me on two separate occasions. He was knowledgeable, informative, and took the time to explain things I wasn't aware of. I also needed to complete a vehicle title transfer, which can be an intimidating process. The gentleman who assisted me was incredibly patient and walked me through every step, explaining each form in detail and making sure I understood everything. The level of professionalism, patience, and customer service demonstrated by the team at the Montrose branch is truly exemplary. I highly recommend Auto Club, and I especially recommend the Montrose branch. Parking: Parking is easy, with a lot conveniently located behind the branch, as well as additional street parking nearby.

This is a review on the claims process for AAA auto insurance, specifically the adjuster. I…read morecontacted my AAA adjuster related damage incurred to my vehicle from backing into a pole. The claim process has been a nightmare with this adjuster, whose lack of communication and information has led me to limited options to get my vehicle back on the road. He never provided AAA approved shops after my request so I arranged a car repair estimate prior to an overseas trip with a shop called Caliber Collision in Torrance. Their advisor provided a very high estimate to AAA without speaking to me first then both AAA and Caliber deemed it a total loss (salvage) and advised me accordingly of my options. This made no sense to me since the damage to the rear right of the car appeared to be only to the tail light, bumper, sensor and maybe the quarter panel. SEE PICTURE ATTACHED with initial damage. The FMV provided by AAA/Caliber was also extremely low since they did not factor in the engine rebuild a year and a half ago and other costs which enhanced the value and life of the vehicle. AAA was awful in their assistance in trying to redetermine the FMV, the overall salvage process (I had no experience with this) and they kept hassling to pick up my vehicle due to the storage charges they had to pay Caliber. After returning from overseas and to my SURPRISE, the advisor told me the vehicle was not operable since they had to remove various parts of the vehicle for their estimate. SEE PICTURE ATTACHED. UNFORTUNATELY, this was never explained to me when I dropped off the car and in addition, I was charged a $174 fee for the estimate (which I also was unaware of)...probably in the lengthy paper work I initially signed. I had to get it towed to another repair shop. How does AAA expect for me to get other repair estimates from other providers in this case? Very poor service and communications from AAA throughout this claims process. Extremely disappointed with AAA auto insurance services at this point. AAA roadside assistance has been good though.

Great service and 5 stars rating for this agent. Rajeet was responsible, patient and willing to…read morework with me and friend to find best deals for Cancun getaway. Will recommend and will use their services again. Awesome job guys!!!

From the owner: Specialties…read more Cultural Voyage specializes in family-friendly, all-inclusive vacation packages that go beyond the typical getaway. We believe travel should be meaningful, affordable, and enriching for every member of the family. We offer curated vacations that combine comfortable all-inclusive resorts with authentic cultural experiences, allowing families to relax while also connecting with local traditions, history, food, and communities. Our trips are designed to be fun, educational, and memorable for travelers of all ages. Every month, we feature mega getaway sales with savings of 40%–60% off, making dream vacations more accessible year-round. Depending on the destination, guests can also receive hotel credits ranging from $200 up to $1,500, perfect for spa services, dining, or on-site activities. In addition to accommodations, we provide family-friendly cultural excursions, including guided tours, local experiences, and activities that are safe, engaging, and suitable for kids and adults alike. At Cultural Voyage, our goal is simple: to help families travel smarter, save more, and return home with unforgettable cultural experiences

Thank you to Lianna.Our Cancun trip was perfect . thank you for your best servic.Start from your…read moreSVH office to Cancun and back was organized and best servic.

Liana is incredible! I feel so blessed to have her as my travel agent! We had trouble with our air…read moreline, delayed travel, missing luggage with Air France! She has supported us gracefully! I would highly recommend her and her service! She takes her time to provide the best service with a graceful professional energy

Our trip to Japan was amazing. From start to end every detail was considered, well organized and…read morepunctual. The selected hotels were very clean with excellent service. The tours were well chosen and the information given was interesting. Melanya, who accompanied the group was very professional, patient and did her best to accommodate each and every request. I highly recommend MS TRAVEL AND TOURS for future adventures. Especially the very beautiful tour to Japan.

Suzy has always set up or vacations since 2016. Our…read moreAnniversary Vacation to Akumal, Mexico was great with all the upgrades that the resort gave us. She is the best setting everything up! Thanx for putting us on the Yelp cover!