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    MS Travel & Tours

    4.7 (107 reviews)
    Open 10:00 am - 5:00 pm
    Updated 2 months ago

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    Reviews With Photos

    Gohar K.

    I have been booking my long distance trips with MS Travel for the last 10 years or so. They have been in the business for a very long time and know the business very well. Suzy helped me book our trip to Italy this summer and she did an amazing job. All of our hotels were in great locations and had great customer service. Thanks to Suzy our trip was a blast. If you are planning a trip and need some advise or help booking it don't hesitate to call MS travel. They won't disappoint you. Here are a few pictures from out amazing trip to Italy. Rome Venice Siena Pisa Florence Positano ... can't wait for our next trip.

    Our Wedding Ceremony!
    Anahit S.

    We always book our trips with Suzy & always receive an exceptional service! So when I decided to plan my destination wedding, of course I went to Suzy for guidance. She made the entire planning effortless and recommended the perfect resort for my wedding! Everything turned out absolutely beautiful! I cannot thank her enough!!

    Sera G.

    I had always wanted a destination wedding and Suzy made it happen! During these crazy times, she gave me direction and guided me to exactly what I was looking for. I described what kind of venue I was looking for in Cancun in December and within a couple of days she found me something I was unable to find after weeks of research. After I choose the venue, which was at the new Hyatt Ziva Riviera Cancun hotel, she made the process so easy. She connected me with the wedding coordinator and told me to reach out to her if there were any problems. She is extremely professional and provides great customer service. She makes people feel comfortable and she is super friendly. She answers questions in a very timely manner, even via email. All of my guests were telling me how much they loved booking with her. Suzy had gone to see the hotel since it had just opened and she showed me photos of all the specific locations I had asked about and reassured me when she returned. My guests had a blast and enjoyed the property. Overall, wedding planning with Suzy was extremely enjoyable! She was always on the same page as me and didn't make any part of the process stressful! I haven't received our professional photos yet, but I added some of the ceremony and reception locations.

    Lots of hotels below her "$2000 MINIMUM" email
    Mike S.

    Working with Venita has been a nightmare! Our honeymoon was ruined and we left 6 days early because of the filthy and uncomfortable hotels she booked us. Venita doesn't care to help and she is unresponsive. We are still waiting to get refunded for the remainder of our trip. Venita has no idea what she's doing. I've attached screenshots of an email she sent me stating that the reason we didn't get rooms by the beach in Amalfi Coast is because they started at "$2000 MINIMUM" Upon doing my own research I found out at least 30 hotels on the beach going between $150-350 on average. When I sent it to her I didn't even get a reply back same with about 5 other emails because she had nothing to say. I spent an additional $2500 to leave Italy and go to Greece because we were so disgusted with the hotel she booked us 30 minutes up in the mountains with constant left and right turns. Venita also insulted my budget for my trip saying that this is what happens when you want to go to Europe on a $10,500 budget (attached). Who says that?!? After doing all the research myself I could have booked this trip myself for less than my budget and stayed at high-end hotels. To make matters worse Venita insulted me in person saying that I am a Realtor and I have money to spend, she said this when I told her about my $10K budget trying to squeeze a lot more out of me by adding things left and right to the trip. Venita doesn't want to take accountability for ANYTHING and has an excuse for everything. She likes to argue and insult instead of finding a solution. She never mentioned that American Airlines charges to reschedule your flight (because we left 6 days early I changed my flight I had to pay over $1000 for that as well) She also said she was going to work on refunds for the tours, hotel nights, and car services we didn't use and we never heard back from here like all the other emails. She gave us tour tickers at 3PM for a 9AM same day tour and I had to pay $117 for additional tickets. She said she was going to everything to make this right and she didn't do a thing about anything. I have attached a screenshot of her text to me as well, it shows you she doesn't even care to work for me and help me get refunded the rest of the trip. I asked the hotel I was staying at and they told me they confirmed they can refund the remainder of the nights. Her response is attached saying that it's not possible. There's so much more I can say, this is the half of it. HIGHLY ADVISE YOU TO STAY AWAY. Working with Venita was an absolute disaster and our honeymoon was ruined, I've never felt worse in my life! Never again will I use her agency for booking my future travels. Be cautious of other reviews you see most are by family or friends!

    On our flight to Dubai....booked thru Jesse at MS Travel.

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    4 years ago

    Loved the customer service and Suzy was amazing

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    Page 1 of 3

    Ask the Community - MS Travel & Tours

    Review Highlights - MS Travel & Tours

    MS travel & tours is the best travel agency you will ever come across, Suzy is by far most amazing agent out there!

    Mentioned in 59 reviews

    Read more highlights

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    European Travel

    European Travel

    4.5(105 reviews)
    0.5 mi
    38 years in business
    Family-owned & operated

    **A Dream Vacation Planned to Perfection by Linda!**…read more If you're planning a trip to Europe and want *every single detail* handled with care, expertise, and thoughtful precision -- **look no further than Linda**! She planned our **three-week journey through France, Italy, and Greece**, and it was hands-down the most seamless and enjoyable travel experience we've ever had. From the moment we reached out, Linda listened closely to what we envisioned: a balance of sightseeing, culture, great food, and relaxation. What she delivered was **far beyond our expectations**. **Every tour, train ride, and ferry was flawlessly booked** -- no stress, no confusion, just smooth transitions from one destination to the next. **Museum tickets? Reserved in advance.** We skipped the lines and walked right into some of Europe's top sights. **Private drivers** greeted us right on time, every time, and **restaurant reservations** were made at incredible spots we never would have discovered on our own. She even planned **leisure days** with optional "things to do" lists, so we had freedom *and* direction depending on how we were feeling. Every **hotel was centrally located**, which made it easy to explore and feel immersed in the cities we visited. And the **detailed daily itinerary** she created was a total game-changer -- beautifully organized, clear, and packed with insider tips. It's rare to find someone who can plan with this level of care, creativity, and logistical excellence. Linda thought of everything -- from travel time between destinations to local experiences that made our trip feel truly personal and special. We didn't have to lift a finger beyond showing up. **It felt like traveling with a personal concierge**. I can't recommend Linda highly enough. Whether it's your first time to Europe or your tenth, **let her handle it** -- you'll get so much more out of your trip. Thank you, Linda, for a vacation we'll never forget!

    Oh my gosh, if I could leave a 10-star review, I absolutely would! I was originally hesitant to…read morebook a travel agent for our honeymoon because I was so confident I could plan everything myself. I quickly realized how overwhelming it truly was, and a friend recommended Linda from My European Travel. I went to her not even knowing where to begin, and she somehow crafted the most incredible trip to both the Maldives and Dubai--something I didn't think was even possible within our budget. Not only did she plan our honeymoon, she planned it with such precision and care that we were able to travel halfway across the world for 11 days without worrying about a single thing. Every detail--transportation, meals, accommodations, entertainment--was perfectly arranged, hour by hour. She was also extremely quick to respond whenever we needed her and even had her own team in Dubai on standby in case the time difference made it hard to reach her. I am truly blown away by her professionalism, dedication, and attention to detail. I'll only trust Linda to plan our future trips. Thank you so much, Linda and My European Travel, for giving us an unforgettable honeymoon experience.

    Photos
    European Travel - Day view from our room

    Day view from our room

    European Travel - View from our suite

    View from our suite

    European Travel - View of the hotel looking up from the pool.

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    View of the hotel looking up from the pool.

    AAA

    AAA

    3.3(288 reviews)
    1.1 mi
    Established in 1902
    Speaks Spanish

    Wow, this was the absolute quickest experience I've ever had at any AAA location. I was in the area…read moreand needed to take care of something so stopped in around 3pm on Friday. We were quickly checked in and directed to another line (with no one in it). We were helped almost immediately, faster than we were ready (filling out a form). I was shocked, I've never been to any location where I haven't had to wait at least 15 minutes. The employee was friendly and processed what we needed. I can't remember her first name but I was fixated on her last name because it was 'Rude' and she was anything but - she was so friendly, kind, and happy. We came at the right time before the rush, because when we left both lines were packed full of people. Ample parking in a large lot with easy access.

    Normally I have always had the greatest experiences in Burbank until my last visit at AAA…read more I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something.

    Photos
    AAA - Free bottled water. Thank you. I don't mind if I do

    Free bottled water. Thank you. I don't mind if I do

    AAA - Entrance

    Entrance

    AAA

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    Joy Tours & Travel Services

    Joy Tours & Travel Services

    4.7(45 reviews)
    3.7 mi

    Ok, so I'm not the type that usually uses travel agencies. I used to think it was meant for those…read morewho weren't good at planning and want specific itineraries laid out for them - i.e. a tour service. Boy was I wrong! A friend of mine used them for her honeymoon and couldn't stop raving about how they had their flights/hotels booked to hop from city to city in Greece, at a great price, with top notch hotels and sight recommendations, and weren't forced to do any sort of tours! They can obviously do that for you, I just prefer to have a loose itinerary and discover things at my own pace. So on to my personal experience... I used them for 2 recent trips in the past couple months and I highly recommend Jack and Zara! The most recent was a 4 day snow trip to Mammoth for a group of 12. They really went above and beyond. I couldn't find anything decent or large enough when looking online and they gave me multiple options so fast. I booked right then and there for my group and also added on lift tickets and snow gear rentals with them. Top notch customer service. They get unbelievably good deals frequently too, like round trip flights to Paris for under $500, so I'm keeping my eye out for the next one.

    Bought airline tickets from them…read more For my return day I advanced noticed them few times and asked them to cancel or adjust my return day and to my surprise got no reply from them on time and had to also contact airline directly and per airline's policy travel agency has to take care of that refund and adjustments Also airline acknowledged that my request been registered in advance Due to this situation created by this company Had no other choice but to buy my return ticket from other travel booking company Overall bad business practice and they still never issued my refund that is due to me

    Photos
    Joy Tours & Travel Services
    Joy Tours & Travel Services
    Joy Tours & Travel Services

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    MS Travel & Tours - travelservices - Updated June 2026

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