Our trip to Japan was amazing. From start to end every detail was considered, well organized and punctual. The selected hotels were very clean with excellent service. The tours were well chosen and the information given was interesting. Melanya, who accompanied the group was very professional, patient and did her best to accommodate each and every request. I highly recommend MS TRAVEL AND TOURS for future adventures. Especially the very beautiful tour to Japan. read more

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Suzy has always set up or vacations since 2016. Our Anniversary Vacation to Akumal, Mexico was great with all the upgrades that the resort gave us. She is the best setting everything up! Thanx for putting us on the Yelp cover! read more

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fabulous people to work with. i useed them for the past 4 years, i was referred to ms travl after my terrible experience with levon travel. i am pleased to work with suzy and the mother. read more

Suzy helped us to book our honeymoon to Europe. I can't recommend her enough! She was so professional, helpful, and accommodating, she made recommendations and helped us pick the perfect destinations. She is very knowledgeable and found us the best deals. I'd definitely recommend her! read more

This review is solely based on customer service and not on booking. I worked with Suzy for a couple of weeks to book air and hotel to Japan. She was prompt with her responses either through call or email with any inquiry I had. She was also very professional and always worked within our budget to accommodate us with the best flights and hotels. I changed my mind so many times but Suzy put me at ease and assured me that she'd do whatever changes I needed until we were satisfied. Unfortunately because of my indecisiveness Suzy wasn't able to book the flights at the initial (and most reasonable) price. Prices had doubled by the time I'd made up my mind. Thankfully I was able to find a flight and hotel later that night. Hence why this review is based on customer service only. My advise is that you have a thorough plan as well as a backup. A budget. Get familiarized with the area you're planning on staying in and your preferred time to travel. Suzy will then be able to get you set up! I highly recommend calling her for your travel needs. read more

I have been booking my long distance trips with MS Travel for the last 10 years or so. They have been in the business for a very long time and know the business very well. Suzy helped me book our trip to Italy this summer and she did an amazing job. All of our hotels were in great locations and had great customer service. Thanks to Suzy our trip was a blast. If you are planning a trip and need some advise or help booking it don't hesitate to call MS travel. They won't disappoint you. Here are a few pictures from out amazing trip to Italy. Rome Venice Siena Pisa Florence Positano ... can't wait for our next trip. read more

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Suzy was amazing from beginning to end! She took us in as a walk in customer and was super helpful with suggestions, always prompt with responding and found us a great deal! We will definitely use MS Travel again in the future. Thanks Suzy! read more

We just got back from Maui and Suzy did her magic as usual! I have been using Suzy for all my travels and my friends' travels as well and she always gets you the best deals, packages etc. She is very patient and always there if something drastic comes up! Thank you Suzy jan! Another trip in the books!!!! read more

Suzy was amazing from beginning to end! Always responsive, informative, and had great suggestions! It's no wonder we find ourselves going back to her for all our travel needs. read more

I found Melania on Yelp and I am so glad I did. I needed a last minute Hawaii family package traveling with a toddler and Melania took her time and provided me with the best package deals. She took care of all the details A-Z and emailed me confirmation within hours. Pleasure doinf business with MS Travel. Highly recommend! read more

MS Travel is amazing, Suzy has been my agent / friend for years & she always comes through with flying colors each & every time! I cannot & will not use another company for traveling as she's earned my trust 100 times over. Even when we've had last min issues & problems while on trip, Suzy always steps up & handles it. From our first European vacation 13 years ago, til we just booked our post-COVID trip to Dominican this year, MS Travel is the way to go, no question! Vacations are made or broken with your itinerary / accommodations I always say, thus we have always left it 100% in Suzy hands & never once have been disappointed, thank you very much! Overall Rating: A+++ read more

We always book our trips with Suzy & always receive an exceptional service! So when I decided to plan my destination wedding, of course I went to Suzy for guidance. She made the entire planning effortless and recommended the perfect resort for my wedding! Everything turned out absolutely beautiful! I cannot thank her enough!! read more

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I had always wanted a destination wedding and Suzy made it happen! During these crazy times, she gave me direction and guided me to exactly what I was looking for. I described what kind of venue I was looking for in Cancun in December and within a couple of days she found me something I was unable to find after weeks of research. After I choose the venue, which was at the new Hyatt Ziva Riviera Cancun hotel, she made the process so easy. She connected me with the wedding coordinator and told me to reach out to her if there were any problems. She is extremely professional and provides great customer service. She makes people feel comfortable and she is super friendly. She answers questions in a very timely manner, even via email. All of my guests were telling me how much they loved booking with her. Suzy had gone to see the hotel since it had just opened and she showed me photos of all the specific locations I had asked about and reassured me when she returned. My guests had a blast and enjoyed the property. Overall, wedding planning with Suzy was extremely enjoyable! She was always on the same page as me and didn't make any part of the process stressful! I haven't received our professional photos yet, but I added some of the ceremony and reception locations. read more

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First of all, if you need the best travel agent, please ask for Suzy. She is the most patient and helpful agent ever. I wasn't the perfect customer because I kept changing our itinerary and hotel rooms but Suzy never ever complaint and was super helpful all the time. She kept working with us and helped us along the way. We bought our tickets like 8 months before our trip but she never forgot about our trip. I'm super grateful to Suzy for helping us so so much!!! 10/10 read more

Best agency in town! Suzy is the best! Used them for last years family vacation and came back again for this year. Friendly and reliable. They know there stuff! HIGHLY RECOMMENDED. read more

My friends and I had an amazing Italian vacation with the help of Suzy...she went above and beyond to ensure our budget was exactly what we wanted...beautiful hotels and we really enjoyed our breakfast every morning..thank you Suzy and MS travel read more

MS travel & tours is the best travel agency you will ever come across, Suzy is by far most amazing agent out there! She booked the absolute amazing honeymoon vacation package for us! Very quick responses and great prices! I definitely recommend anyone call her for your next vacation because you will not regret it AT ALL Thank you so much for the wonderful service and I'm looking forward to booking my next vacation with you! read more

It was our first time going thru a travel agency and I cant emphasize on how easy and amazing Suzy at MS TRAVEL was . She made our experience and booking so painless and easy ! We had a hump we came across with Expedia and she took care of it and booked our stay and flight in Maui . I look forward to using her again for my future travels and sharing her with my family and friends. Can't thank Suzy and the family at MS Travel for all their help! read more

Recently had my wedding in Cabo and I was fortunate enough to find Suzy on Yelp. She was able to book rooms and transportation for 80 of my guests. She was quick to answer any questions I had and made my wedding planning easy. We will definitely work with Suzy and her team for future trips! read more

MS Travel has been nothing but helpful! SUZY IS THE GREATEST I booked a bachlorette trip back in 2016 to Cabo for a group of 12 girls, that i never wrote a review for... shame on me. That trip went PERFECT. As she said there will be someone there to greet us at the airport and take us to our hotel, kudos SUZY! We stayed at the Hotel Riu Palace Cabo San Lucas. All inclusive. Went horseback riding, ATV-ing, and snorkeling. EVERYTHING WAS PERFECT!!! This year i booked two trips with SUZY. I have yet to go on the trips but i wanted to write a review beforehand because Suzy is the best. We booked Hawaii for August 2018, she suggested a couple of hotels and decided to book two different hotels because of OUR budget. A couple of nights at the Hilton and Disney's Aulani Resort for the remainder of our stay. She understood our budget is and made it work. Another trip is for Punta Cana, Dominican Republic for October 2018 for a Bach that the maid of honor and I will be hosting for 13 girls! Handling 13 girls for one trip. AMAZEBALLS!!! If anyone had the right to complain, it wouldn't be us, it would be Suzy about us lol. Go with Suzy. Go with MS Travel. Enough said. read more

Working with Venita has been a nightmare! Our honeymoon was ruined and we left 6 days early because of the filthy and uncomfortable hotels she booked us. Venita doesn't care to help and she is unresponsive. We are still waiting to get refunded for the remainder of our trip. Venita has no idea what she's doing. I've attached screenshots of an email she sent me stating that the reason we didn't get rooms by the beach in Amalfi Coast is because they started at "$2000 MINIMUM" Upon doing my own research I found out at least 30 hotels on the beach going between $150-350 on average. When I sent it to her I didn't even get a reply back same with about 5 other emails because she had nothing to say. I spent an additional $2500 to leave Italy and go to Greece because we were so disgusted with the hotel she booked us 30 minutes up in the mountains with constant left and right turns. Venita also insulted my budget for my trip saying that this is what happens when you want to go to Europe on a $10,500 budget (attached). Who says that?!? After doing all the research myself I could have booked this trip myself for less than my budget and stayed at high-end hotels. To make matters worse Venita insulted me in person saying that I am a Realtor and I have money to spend, she said this when I told her about my $10K budget trying to squeeze a lot more out of me by adding things left and right to the trip. Venita doesn't want to take accountability for ANYTHING and has an excuse for everything. She likes to argue and insult instead of finding a solution. She never mentioned that American Airlines charges to reschedule your flight (because we left 6 days early I changed my flight I had to pay over $1000 for that as well) She also said she was going to work on refunds for the tours, hotel nights, and car services we didn't use and we never heard back from here like all the other emails. She gave us tour tickers at 3PM for a 9AM same day tour and I had to pay $117 for additional tickets. She said she was going to everything to make this right and she didn't do a thing about anything. I have attached a screenshot of her text to me as well, it shows you she doesn't even care to work for me and help me get refunded the rest of the trip. I asked the hotel I was staying at and they told me they confirmed they can refund the remainder of the nights. Her response is attached saying that it's not possible. There's so much more I can say, this is the half of it. HIGHLY ADVISE YOU TO STAY AWAY. Working with Venita was an absolute disaster and our honeymoon was ruined, I've never felt worse in my life! Never again will I use her agency for booking my future travels. Be cautious of other reviews you see most are by family or friends! read more

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I worked with Jesse. He was an amazing help with booking my trip to Italy and my most recent trip to Africa! Jesse helped my family and I plan our trip to Zimbabwe with stops in Dubai and South Africa along the way. He gave us the best deal around and was competitive with Expedia. He made the flight one less thing for me to worry about! Go to MS TRAVEL and go directly to JESSE. Complete life saver!!!! I will be using him again on my family cruise this year. I forgot to mention he plans destination weddings, trips, set up hotel/tours and is always willing to talk to you about any questions you may have. read more

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I was referred to Suzy at MS Travel to plan my Cancun destination wedding for April 2020. She was INCREDIBLE with handling all reservations for about 50-60 wedding guests and even helped us book our honeymoon for May 2020! It was very easy to work with her. She's quick with responding to calls and emails, and was even my personal rep reaching out to our resort when needed. (PS she also found the best prices!) Unfortunately, COVID happened. About 3 weeks before the wedding, we had to postpone the wedding and the honeymoon and Suzy was by my side through the whole process. Dealing with the resort, the airlines, and my guests. She was super professional and I will definitely be rebooking the wedding and honeymoon through her because she makes the process very smooth. read more

A few days before my vacation I had emailed Jesse regarding my pick up time for the day of my trip. He never responded, so I called MS Travel 2 days before my trip and found out he longer works there. Suzy had said that Jesse never entered or arranged a "pick up" for me in the system, so they couldn't honor it. It's not really a big deal, but what worried me was that no one had informed me that my travel agent is no longer working with them. It was supposedly last second, but I didn't receive that information at all which is very worrisome. Suzy gave me her information and contact number which was nice, but I've never worked with her, and she didn't know my preferences. About Cancun, it was beautiful and the hotel staff were wonderful, but my apple representative was HORRIBLE! When she (Adrianna L.) noticed that we had already booked excursions thru another company, she basically kicked us out. I told her that she is being very rude and her response was "ok, sorry. Bye". She didn't give me any information about my resort or my arrangement to get back for our departure, then she refused to validate my voucher for my free gift (a Mayan necklace). With Apple vacation, you can't pick your airplane seat, so I couldn't sit with my boyfriend during the flight home which was a bummer. MS Travel staff is great, and the circumstances couldn't have been helped (I think), but I will not be booking with Apple Vacations again. I don't trust that they will be or wouldn't helped us if we needed them. read more

MS Travel & Tours - Cancun 2015. Maroma - Travel Services Near Me - Burbank, California

Suzy is the best!!!!! She has made my last 5 travels sooooo easy! When going with a big group of people the best way to do it is with a travel agent. Suzy will take care of everything and everyone can pay for themselves which is always easier. I just had my bachelortte party of 31 girls to mexico and it couldn't have been easier thanks to Suzy. She booked everyone's flights, rooms, pick ups, and drop off rides to the airport. Everyone booked at different times and she still managed to get almost all of us on the same flights. I am booking my honeymoon with her now and I am so excited because I know I have nothing to worry about except giving her my payment. I have referred her to everyone who asks and they all came back to me with positive feedback as well. SUZY IS THE BEST!!!! Call her for all your travel needs! read more

I needed help coordinating a trip to NY. I had anticipated it to be a lot easier but it can get a little tricky finding the right non stop flights there and back while searching/booking a hotel. I yelped for the nearest travel agency and noticed that this place in particular had the best reviews. Venita was the agent that helped me and she was veryyy easy to talk to. She pretty much new what I wanted and made it happen.. and she did it extremely fast. I didn't even have to stop by the office. She did everything over the phone. I definitely had to drop a review after experiencing that. Thank you again : ] read more

OMG. Venita the travel agent girl went above and beyond to find me the best deal for my last minute 4th of July vacation trip. She made sure I get the best deal for what I pay. Oh boy all inclusive, hotel, flight she gave me a unbelievable price. If you go there or call make sure to ask for Venita. Super friendly, and honest. Mostly she knows what she is going. Thank you so much Venita. Can't wait to book our next trip with you. read more

Ajie Franco, the travel agent from MS Travel & Tours kept in contact with me a couple of times just to make sure we have what we need before our flights, she's amazing. We had such a great time celebrating my daughters birthday at Royal Lahaina Resort. Thank you so much Ajie for the excellent job for booking us the best resort in HAWAII, we appreciate your help and giving us good deal. read more

I have been going to silvia for the past 10 yrs. She is so experienced in her profession and I highly recommend using her for your next trip. She has booked me and my family all over the world ie:Mexico, Europe, Caribbean etc... and we have never had any problems. I am very picky because we are a family of 5 and I have 3 children, but Silvia has never disappointed. She plans everything from A-Z - flights,hotels, train,airport transfers, car rentals...pretty much everything. All you have to do is relax and enjoy your vacation. Thanks so much SILVIA!!! read more

Silvia sent me on the best trip of my life! Me and my sister wanted to go to tour around Italy for a couple of weeks, so we went to Silvia at MS Travel to plan our trip! She made planning this trip a breeze! We went on a trip throughout Italy for 12 days with Hotel, transportation, sight seeing and attractions and a lot of our meals included! Every part of our trip was so perfectly organized we were able to just go and enjoy every part of the beautiful country! Silvia has helped me and my family go on amazing trips for the last 20 years and it has been nothing but perfect! read more

Suzy was great in helping me plan my trip. She responded quickly to my emails (most in a matter of minutes) and answered all my questions. I felt comfortable in knowing that my trip was being handled by her. read more

For the past 4 years I have been using this agency to book my business travel tickets. I fly to Europe, Russia or Armenia 2-3 times a year. I am able to get a fast, professional service every time, with huge discounts. Thanks to Suzy and Melania it takes literally 3-5 minutes to select the dates, receive an itinerary email, confirm and book - all over the phone or email. Highly recommend using their services. read more

My mom randomly wanted to go to Hawaii and I started looking up local travel agencies, that is when I stumbled upon MS Travel. We called Suzy on June 19, and my mom wanted to fly out the first week of July. Within an hour after taking our call, she emailed me over a variety of quotes. We changed our mind that night about the hotel we booked and I really began to worry because we literally booked everything the last week of June. The following morning, we go back to MS Travel; Suzy changes the rooms, we pay the difference and we are all set for Hawaii. Suzy's mother; who is also the owner, is just as amazing as her daughter! Suzy got us such an amazing deal and believe me, I checked on Expedia, Travelocity, you name it! I have never met someone who will go out of their way to please their client and make sure all their needs are met. Suzy has so much patience and is literally the calmest person I have ever met! She will answer all your questions and will make sure you leave with a smile on your face! read more

Loved the customer service and Suzy was amazing

I am hoping five bandmembers get to Peoria for a heavy metal concert, and got jammed up trying to use Travelocity, and KAYAK. So I decided to go local walked in and what a great place! Helpful worked hard to get them there they canceled one day because their band members. But we got up and running again and work after Peoria in October. Patients, Got a great price for the guys for airfare. My sister and I are planning to go to Ireland in early spring, and we are going to use this travel agency because of their due diligence. I know there a Destiination travel agency but I walked in off the street and they were very helpful. And I am going to support them. I recommend them for all your travel needs. read more

I always speak to Suzy when I need to book anything travel related! She's amazing and has soo much patience! I've bombarded her with numerous locations, questions and then some and she calmly always responded in due time! I've also shopped around and her prices are always the best! I've found my travel agent for life! read more

My wife and I wanted to go away for a week, just the two of us, somewhere beach-y in Mexico or something. We wanted all-inclusive so we wouldn't have to worry about food, and something where kids weren't allowed. After searching on my own for a while online I didn't think we could afford it but I went on yelp and found this company -- I emailed Venita and told her what I wanted and how much we could spend and, after a few options discussed, she knocked it out of the park. It's the first time I'd contacted a travel agent in like 20 years and i was wildly satisfied. read more

Love working with with Venita. We have booked our annual vacations through her for the past 6 years and can't be more happy. The first couple of years, I double checked it with other travel agents but her deal was always better. We know exactly what we are getting because she is always very informative about the resorts, flights and even tours. I have been recommending her to all my friends, co-workers and family and everyone has been so happy with the top notch service and deals she gets for them. read more

I'm still waiting for my $15K refund - where is my money? This company keeps avoiding returning hard-earned money - "short staff due to covid" even though when they took the $$ it happened in a flash... seems very dishonest to me... I'll never utilize their less than mediocre services again. read more

This travel agency is highly recommended..thank you Venita for the wonderful package you had booked for us. The 5 star resort was incredible, thank you for your patience and cooperation with us..you were able to find a package for us that would have been very convenient and kids friendly..you always consider from different points of view when you had booked a package for us, the time of the travel, the environment and the location of the resort, even you take your time and read people's reviews to make sure everything is fine...we had a wonderful time in Cancun and we really appreciate your kindness and professionalism. Thank you again, Eric & Ani read more