This was our first RV experience. After this experience, I would hesitate to rent an RV again for a…read morefamily trip in the future. We selected Access RV based on their excellent review at the Utah location (the main office). However, we do not feel Jackson location is up to the bar of the main office. The local manager Kody was nice and responsive. He let us take the RV earlier than 2pm and called us ahead to make sure we would arrive at their new location. During the trip, I always got timely responses from Kody in calls/text for any problems. Some detailed comments: I watched all orientation videos a few times beforehand, but I still feel the orientation/introduction process was too rush during the check-in. If you did not ask, you would probably miss something on your trip. Fortunately, we took the video while Kody was introducing the RV, so we did not need to remember so many things in a very short time. Their website claims all their RVs are 2017 and 2018 models, so I expected a pretty decent shape RV. However, the RV we got looked old and had 14000 miles on it. The floor and the couch looked old. When we picked up the RV, the gas was not full and water was not full (we requested the full tank of water). The black tank was not dumped completely (we were told some previous renter used non-RV toilet papers). Once we drove out the RV and headed into our first RV site near the Yellowstone west entrance, We found a few other issues: a couple of curtains seemed not working well and could not be fully opened up; Windshield fluid was empty and the bugs/dust could not be washed off while driving. When we arrived at our first RV site, we found out even more problems: the water heater was not working and the water hose was missing. Kody asked us to buy a water hose at the RV site and he reimbursed us later. However, we did not have any hot water for the first night. The next day, Kody drove to our RV site and fixed the water heater for us. We did have another unexpected issue, but it was not Access RV's responsibility. The skylight lid/cover got cracked during our trip in Yellowstone and we did not know what happened. Our cell phone had no signal which prevented us from calling Kody. I had it fixed in a repair shop near Fishing Bridge RV Park and was charged about $100. When I returned the RV, I was told if I had it fixed at Access RV, I could be charged $200. Overall, our first RV rental was not very pleasant. We thought a local non-chain RV company should have better service and newer RVs, but we were wrong, even though the local company charges more than the chain ones.

We had a great trip to Yellowstone, unfortunately the RV was the least enjoyable part. The back up…read morecameras stopped working day 1 (for a novice RV driver this is a nightmare), our stereo never worked which isn't great for the long drives. Most disappointingly, the head office claim never to have heard about this from the local office where I picked up and dropped off the RV. Pretty poor all round I would look elsewhere.

I had Store It come out and do repairs on my camper jacks. It was undoubtedly the worst and…read moreshoddiest attempt to repair ever. I had to go back and redo one side and then had the come out and redo the other side. They had no idea of how to repair the problem, replacing the existing fasteners with smaller diameter fasteners. The sealant was just gobbed on with no attempt to make it visually appealing. Grey caulking on a white surface. I was charged $162 for the original mess and then charged and additional $150 for them to come back and redo their mess on only one jack. I still had to go back and replace their #6 trim screws with the proper size. I would strongly recommend NOT using this firm as their work is TERRIBLE.

Traveling through Jackson and the Tetons I ran into some emergency issues. Michael is the kind of…read moreguy, you can only pray to get to help with the coach. Watching him work was awesome. Never gave up and extremely knowledgeable. He dropped everything he was doing to come all the way into Tetons and help my family and I during an emergency. He could have simply said no but he didn't. Don't hesitate to call him. I'm forever grateful. Thanks again!

Worse place to purchase anything. I can't believe anyone would give this place more then 1star…read more After they had my 43ft 5th wheel for over seven months and did no repairs they then said it was out of warranty even though it was under warranty when I gave it to them . Trust me if you purchase from them you WILL be sorry

I purchased a new Winnebago from this dealership in March. As I write this review in late August,…read moreit remains on a service lot. It's been there for a better part of the summer. I've never been able to use it, in fact, I don't know when it will be returned. To make a very long story short, Smith RV lied about the age of the vehicle. As a result, it's in service with extensive weather damage. Work is currently being done by another Winnebago dealer in Boise. They've replaced everything from the automatic jack to the lower half of the slide-out. Smith RV is completely MIA. When I initially contacted Winnebago and found out about the age of the vehicle, I confronted the General Manager. Her immediate response was "it's not illegal." To underscore that point, she restated it several times. This was witnessed by a passenger in my vehicle. The call ended with a promise to follow-up, but I never heard from Smith RV again. From that point forward, the GM wouldn't accept or return my phone calls. Unfortunately, it doesn't end there. The servicing dealer discovered two unsecured batteries in a metal storage bin with the propane tanks. The batteries were installed by Smith as part of an upgrade package. According to the tech, they could've easily tilted, sparked, and caused an explosion. The camper is designed for off-road use, so this is a strong possibility. For that reason, it's not even road worthy. At this point, I don't expect Smith RV to act with any level of integrity. Actions up to this point dictate otherwise. I'm writing this review as a warning to other consumers. It's unacceptable that Smith lied about the age of the Winnebago. It's unconscionable that they then refused to help in any way. It's egregious that they put my life at risk. Smith RV isn't just dishonest, they're reckless. "It's not illegal" is a pretty low bar for any business. When businesses set that standard, consumers get hurt - emotionally, financially, and physically. I'm fortunate the latter didn't happen, but it was a definite possibility.

We were traveling from Montana to California. Because of the Covid19, we didn't want to stay in…read morehotels and the Pocatello area was the first place we could find that had trailers available to rent. We ultimately decided to go the hotel route, but I just wanted to say what a delight it was to deal with Jenny. She was very prompt,pleasant and professional. If we had been retracing our steps and coming back through Blackfeet, we would definitely have used Great Outdoors.

From the owner: Rent a fully equipped travel trailer from Great Outdoors RV Rentals—family-owned, pet-friendly, &…read moreperfectly located in Rigby, ID near Yellowstone & Grand Teton. Our priority is making your camping trip easy, comfortable, & memorable. We offer premium brands like Prowler, Shasta, Keystone, & Coleman, with trailers for every group size—accommodating 2 to 10 guests. Planning a family reunion, park adventure, festival trip, hunting expedition, or weekend escape? Get flexible pick-up/drop-off, transparent pricing, & no mileage limits on your rental. Don’t own a tow vehicle? No problem—we can deliver, set up, & pick up your trailer directly at your chosen campsite, allowing you to focus on the fun. All rentals include insurance for peace of mind, & optional kitchen, linen, & generator packages are available for your convenience and comfort. Pets are always welcome (with a small fee)—bring the whole family along! Book easily online 24/7 or call us at (208) 403-6551. Based at 3878 E 107 N, Rigby, ID, we provide easy access to Yellowstone, Island Park, Bear Lake, St. Anthony Sand Dunes, Jackson Hole, Grand Teton National Park, & more. We accept credit card, PayPal, Venmo, & bank transfer for your convenience. Delivery, personalized recommendations, & extra support come standard! Start your adventure with Great Outdoors RV Rentals—where quality, outstanding service, & unforgettable memories are waiting.

What a great family friendly company! Can't wait to rent another camper again…read more You will love this video: https://youtu.be/PLFNo_dsqcg

Purchased a teardrop camper from them last year and continue to use them for maintenance and…read morestorage. I've never dealt with a business so kind and accommodating. Incredible people, close knit team, and they don't try to screw you!!

Mitch is the best. I've rented from him a number of times and never been disappointed. Trailers are…read moreclean, well maintained and ready to go. Kevin, Hailey Idaho

Hands down the best! My husband inquired about a rental to…read morestay at Idaho Dunes RV in Saint Anthony, ID and received a call back almost immediately. Our first conversation with Mitch was straightforward, very professional, and there weren't any hidden fees! We tried several other rentals beforehand and after the hidden fees were about double the price they were posted for, they didn't have the best communication and sometimes even rude owners. Glad to say that wasn't the case with Trifecta. Mitch was super helpful. The delivery fee included setup and a walk through explaining all the ins and outs (every RV is different). The tanks were filled, it was clean, ready for us to enjoy our trip, and perfect for our needs. Will 100% rent from them again if/when in need of an RV. Left some cash as a tip which he offered to send back to us because we didn't leave a note explaining it was for him. Super honest. Awesome experience!

My mom, who is retired and on a fixed income, recently bought an RV from Camping World of Idaho…read moreFalls so that she could have a place to stay near my house, as I just had a baby. We had a great experience buying the RV, and we felt that everyone was very kind, straight-forward and patient. In retrospect, though, I have two complaints. The first is their partnership with Good Sam's. Nothing good about it. Aaron, her sales person, convinced my mom to buy the extended warranty plan from Good Sam's, which seemed to make sense, as she was buying a used RV and we have no skills in fixing it ourselves. But when the heater stopped working in the middle of the night (and it was 8 degrees, by the way), Good Sam's claimed not to have her policy. Our experience with Camping World's customer service has been less than stellar (second complaint). It's very hard to get someone on the phone who can help with any issue. That said, Mom was able to get someone on the phone finally yesterday. Her name was Leslie, and she was very helpful, tracking down all the records that Good Sam's claimed not to have, including the date Good Sam's cashed the check for her payment on that warranty, since they also claimed to have never been paid. Bottom line: don't be convinced to do business with Good Sam's. Find another policy. It's too late for my mom, and I'm very disappointed that Camping World would recommend that anyone, let alone a retiree who is using her RV as a residence, do any business with Good Sam's.

We purchased a travel trailer in June of this year after looking at numerous different dealers and…read morefloor plans. No specific reason for purchasing from CW other than Coleman trailers are exclusive to them. I was a little worried because of all the negative reviews I'd heard. Our purchasing experience was pretty smooth. We did our homework and knew we did not want to purchase any of the additional warranties/coverages. We have used our trailer regularly over the summer and early fall. The only issue we had was not the fault of CW. We had an ongoing problem with our trailer slide. The service department was great about getting us in and when the problem wasn't fixed initially, they followed up with the manufacturer until the problem was fixed solved. Casey and Jesse were great! Overall a good experience. I'm a firm believer that you 'get what you pay for' in the sense of being educated before making a big purchase and don't blame everything on the dealer.

Same experience as others, promising to help, never showed up, never returned calls or texts for…read moreover 2 weeks! This guy needs to learn how to say he can't help if he's overloaded!

We were stranded in our trailer and Kody's got us back on the road. Can't say enough about how…read morehelpful it was to have him be able to come to us. Really awesome service!

On my way to Yellowstone, my motorhome found a pothole on a very narrow, curvy, and busy two-lane…read moreroad, putting my motorhome into a guardrail, damaging the door to the point it won't latch properly. Long story short, Pit Stop RV and Trailer was highly recommended by another RVer. I spoke with Casey, and he felt they might be able to help me out. It was decided that I would stop by there as I passed through on my way to Idaho Falls, about 20 miles south of Rexburg, the next day, July 17th. Before I could even get out of the motorhome, Chase met me, took pictures and measurements of the door and the area around it. I had already made the decision that I would stay in Idaho Falls while Pit Stop tried to locate a replacement door. Casey kept me updated on the lack of success in trying to locate the replacement. I can say that Pit Stop tried all avenues they could before they finally found a business that appears to have one, but the lead time is unknown. Today is August 8th, and because of the lead time to get the door shipped in, etc, I need to leave the area by the 12th. I spoke with Casey about settling my bill. Casey was very quick to point out that the email he sent to me was for whoever I have repair my door when I arrive back home in Nevada as they knew that I was limited on time and that there was NO bill to be paid! These two young brothers went out of their way to locate a door for me and shared the information with me knowing that I may not be around for them to complete the job! I can't say enough good things about the customer service I received by these brothers. The RVer who had recommended them to me told me that while they waited on the axle for his 5th wheel, he was staying at the farm where the business is located in his 5th wheel!

The service technician and owner was so knowledgeable about battery and fuse issues. He not only…read morefound our battery problem but fixed our generator. Camping World was unable to get generator working correctly. I highly recommend this small business. Because of their expertise, we were able to continue our travels. Thanks

Our experience with Chef Andrew and his team was absolutely incredible. They prepared a private…read moremeal at our Airbnb in Jackson Hole that was easily the highlight of our trip. From the very beginning, Chef Andrew was super communicative and highly collaborative. He worked closely with me to design a perfect, custom menu that catered exactly to what we were looking for. That level of care really showed in the final result. The food was exceptional, especially the huckleberry cheesecake, which was legitimately the best I've ever had. The service throughout the night was seamless and professional, and they were even kind enough to leave the kitchen spotless before they headed out. If you are looking for a high-end, personalized culinary experience in Jackson, I cannot recommend Chef Andrew enough.

What a great experience on Halloween! We had a block party and the kids really enjoyed Andrews…read moregourmet cheesesteaks. WOW is an understatement. Thanks again to the team and looking forward to next event!