VIP Limo provided excellent airport transportation services while in Jackson, MS…read more Buster and his team were extremely polite, timely, responsive, and professional. All vehicles were clean, spacious, and comfortable for our group of 15. I look forward to using VIP Limo's services for our next work trip to Jackson!

We had an absolutely unacceptable experience with VIP Limo during our wedding weekend. The company…read moreput our guests in danger, failed to fulfill the agreed-upon services, and refused to take accountability. On our wedding night, VIP Limo sent a shuttle bus with non-functioning windshield wipers in the middle of a severe rainstorm. Rather than alerting us, the driver attempted to transport a full bus of guests in zero visibility conditions on dark, storm-damaged roads. A guest noticed the issue and made the driver pull over. My sister confronted the driver and told him not to drive another trip, yet he picked up a second busload of guests--including myself--without even mentioning the windshield issue. He started driving us on our 30 minute trip through the storm without functioning wipers, only stopping when my sister finally got in contact with us and we forced him to pull over. We had to call our wedding planners to rescue us on the side of a highway in pouring rain - 25 of our friends had to fit into 3 cars to get home. It's terrifying to think what could've happened if we hadn't intervened, as there were full trees down on some roads due to the weather. When we brought this to the company's attention, we were told we were "lucky they even showed up" and were denied any refund--despite the fact that they failed to complete the contracted rides and violated state and federal safety laws that require working wipers (violations that could lead to fines or suspension of operating license). This was the most serious failure, but far from the only one: 1. The shuttle missed a scheduled pickup, stranding 12 guests and delaying the ceremony 25 minutes. These guests ended up driving themselves to the wedding. 2. A bus nearly tipped into a ditch en route to the welcome party, frightening our guests. 3. Multiple drivers had no idea where they were going--guests had to sit up front and give directions. 4. One driver turned down a dead-end street and had to reverse out with guests using flashlights to help him avoid hitting a fire hydrant. Ultimately, we did not receive the "VIP" service we paid for--we didn't even receive safe or competent transportation. I cannot recommend this company to anyone, and I hope this review encourages VIP Limo to take accountability for their gross negligence and issue the refund we are clearly owed.

DO NOT USE THIS COMPANY! We Rented FOUR motor coaches for the Airing of the Quilts Festival in…read moreGee's Bend in October! Paid $9000 in advance. At 8:00 the morning of the event, we received a call (30 minutes before their scheduled arrival) informing us TWO of the motor coaches "broke down" on the way to the venue. These guys did not fulfill their contract. We could not accommodate the number of people for our festival event, had to refund money to those who bought tickets for the motor coach rides. These guys won't return calls, reject mail that we send and REFUSE TO PAY money for their failure to deliver what was paid for. This company is not reputable!

We booked a party bus for my son's senior prom on 3/4. They were supposed to pick the kids up at 3…read morepm, I called to confirm at noon that day and was informed that they were about to call me because the bus was broke down and they would not be coming. I was told that I would get a refund, almost a week later still no refund for these kids and no one is returning my emails or calls. Very disappointed in the customer service and really hoping the refund is issued soon because 20 kids are out $60 each. After waiting over 2 weeks for a refund that I was promised, I disputed the charges with my card to get a refund. Even after this, I tried reaching out multiple times to the company trying to give them a chance to make it right and they never did. They wouldn't respond to emails or phone calls. DO NOT USE THEM!!!!!!!!!!!

I had a rental car get cancelled on me and I was scrambling to get a car for a meeting an hour…read moreaway. I called and they were able to get a car to the airport within 30 minutes. They handled everything with great care and with urgency. True livesavers. If i am ever in Jackson again, will use them again!

Mr. Courtney and his Staff did an exceptional job assisting with our Daughter's Wedding Party…read more They were very punctual and professional. I would certainly recommend their services for any transportation needs. Sincerely, Harold

Everything was great from the time they picked us up till they dropped us off. They arrive early…read moreand let us know they were ready when we were. In booking, i wish they accepted credit cards verse using Cashapp because the fees wasn't disclosed prior to booking but they did work with us. I would highly recommend but leave them available for my group for the ALCORN and JSU game weekend... LOL ... the Sprinter was really nice and clean. Drivers were safe and very accommodating.

A bully. Would not let me off the phone without paying a deposit in fear of him booking up. Called…read moremy husband to ask about the price and he said it was too much. Man refused to refund deposit even 2 min after booking bc he said we had a contract and it's nonrefubdable. None of this was told to me until after I asked to cancel. Only got a text receipt of the deposit which was so full of errors I could not understand it. He knew I was trying to help my husband to treat our daughters special before he leaves for deployment in a couple weeks. Price was too much and he charged HALF just for the deposit and now I don't have that to spend on them at their daddy daughter ball. I discussed my unhappiness with how he did not tell me any of this up front and he did not care at all. Sad for my girls. Great way to treat a veteran and his family.

Very nice driver, but at one point he was speeding so an 18 Wheeler wouldn't pass us on the…read morefreeway. Also, had to use s pencil to shade raised number from credit card for payment. Really???