The selling experience was great...Yudy Abreu was fantastic.. My complaint has nothing to do with…read moreher. My complaint is against the Service Manager, John. I got the Tiguan back in September, and in March it got a flat tire, I call the Service department, he said he was going to order it, and he never did... On top of that, after changing the tires from Winter to Summer, the tire sensor never turned off and as of today it's still on. The slider of the sunroof didn't want to work one day and we had to leave the sunroof open, the infotainment screen not always turn on...And it's May 14, and I haven't received any calls from them. I called the VW Service Line, they advised to call another dealer in town, I called the Hunt Club location, no one answers, the appointment scheduler doesn't work... So, all this to say, if you buy a VW, be prepared to have hard times.

To whom this may concern or even care... I purchased my 2024 Tiguan back in March and have had…read morenothing but issues with the vehicle ever since. I always wanted to own a VW for as long a I can remember. They are built well, actually over built and engineered "supposedly" and never gave it a second thought that this vehicle would be unsafe for my family to tour in. Couldn't have been more wrong. I realize this is just one bad review out of hundreds or maybe thousands of positive good reviews out there but sometimes all it takes is just one. but please don't let my review deter you away from purchasing a VW. This has simply been my experience with "Taylor Creek VW" and the vehicle itself. 1) The sales person was a very polite person indeed, however at times made me very uncomfortable. Pushing things on me that I did not want, telling me that you don't want this your better off with that. Believe it or not I wanted an Atlas and I was told it was probably to expensive for me. Now at this time the sales person wasn't even aware of my budget, so who are they to dictate to me what I can and can not afford!!! After the purchase and pick up of the Tiguan, it wasn't long after that things started to happen. And I also realized there was a fare bit of information that was not passed down to me about the Tiguan that I had to learn for myself, simple basic information that any sales person should immediately tell you. 2) I have had nothing but computer and electrical problems with the Tiguan. The driver assist will come on whenever it wants and actually slows me down almost causing accidents, the info screen has a mind of it's own, it will turn on and off and change settings and radio stations all on it's own. I went to lower the back seat's using the pull handle's in the boot and the left handle broke right of in my hand and the wire was pulled out. The sales person never told me when they showed me this feature that the pull straps on the side of the back seats themselves actually work to put the seats down, they told me that the pull straps on the side of the seats were to put the back seats in there upright position again. And now believe it or not the tranny is slipping, this started the other day. must tell them this today. which brings me to number 3. 3) Service Department. I have never seen such a group of unhappy, unfeeling and uncaring people before. Stone cold look on there faces with no expressions what so ever. Makes it really uncomfortable. But then again I'm not the happiest person in the world either, so tit for tat I guess. I know the part for my info screen is there they told me and they left a message asking me to call them back to book an appointment to get the Tiguan in which I did. That was three weeks ago and No one has returned my call. Now remember when I wrote about the back seat latch breaking off in my hand. Well I got so pissed off I drove down to the service department at Taylor Creek VW and expressed in my anger out loud just how frustrated I really was. Now I'm assuming it was the head of the service department that came to speak with me and my son who was with me at the time to diffuse what I was escalating (yes I said what I was escalating / I'm on permanent disability due to severe mental health) The gentleman speaking with my son and I helped I would say the best he could but made me think that what I was telling him was no fault of others but my own. I had even explained to him about the vehicles computer system turning on the ACC while I was on the highway and slowing me down from 105kmh to 79kmh with other vehicles behind me almost becoming a permanent fixture to back end. At that time it had only happened the one time, it has now happened a few more times since then. I had purchased a very good extended warranty which includes a rental vehicle. I figured that the service advisors would have pulled the vehicle off the road and provided me with a rental until such time the computer issue and all were figured out??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Never again will I purchase a WV and will most likely take a serious hit on the negative equity scale when I trade it for a Ford. And as for the staff at VW who read these reviews please do not respond to me with your usual "I'm sorry for the inconvenience this has caused but our staff isn't to blame etc, etc, etc" Take ownership with the fact you all sold me a lemon and for the blatant disregard for the SAFETY OF MY FAMILY AND THE OTHE MOTORISTS!!!!!!!!!!!! This Tiguan should be a TOTAL RECALL!!!!!!!!!!!!!!!!!! as far as I'm concerned. Thank you for taking the time to read the world's longest YELP review. I hope it was not only worth it but EDUCATIONAL!!!!!!!!!!!!! And thank you to the staff at Taylor Creek VW for a reliable and safe vehicle.

5 stars isn't enough in my opinion. I received amazing service from Kevin Sabourin. He went above…read moreand beyond.

Initially, I was contacting this garage because I wanted to get part numbers and prices for a job…read morethat needs to be done on my vehicle. Dodge is charging me 1600$ before taxes to get the job done. I contacted another garage and they are charging me 920$ for everything. I wanted part numbers so I could try to find the parts elsewhere to save a bit of money. Unfortunately this garage didn't want to provide me with any part numbers. I have worked I customer service, and when a customer asks for a part number... you usually give it to them.. and this works everywhere! I was going to do my maintenances and tire changes here; but looks like I'll be encouraging somewhere else because clearly, Victoria doesn't want your business. Neither does she want to serve you.

Recently picked up our new 2025 Kia K4 from this dealership. Overall, the experience was okay, but…read moreseveral things were disorganized and could've been handled better. Our sales rep wasn't there on the scheduled pick-up day, and we weren't informed ahead of time. We arrived a bit early and let staff know we were there to pick up the vehicle, but it felt like no one knew who was supposed to help us. It wasn't until later that we were told our rep was actually off that day. A quick message saying something like, "Thanks for your purchase, I won't be there Thursday--please reach out if anything comes up," and a proper handoff would've made a big difference. The stand-in rep asked me to sign a vehicle sign-off form but didn't explain what it was. It seemed to contain some important information (possibly a liability disclaimer, scheduling your first service appointment?), and I didn't end up signing it because it timed out... something to be aware of. It also took over an hour and multiple asks to get a quote on all-weather floor liners. One of the people we asked turned out to be the assistant sales manager, who never followed up. When we were eventually directed to the service desk, the 10% promo discount wasn't applied until we pointed it out, and none of the staff seemed to know about it. Definitely recommend double-checking everything to ensure you get any advertised promotions. Our wheel locks also weren't installed. In hindsight, I should've asked for this charge to be removed, as the cost was quite high compared to their own part's website/after market options. That said, when I returned the next day, Patrick (Manager) and Riley (Service) were great--Riley had them installed within 10 minutes. Very friendly and efficient. As a first-time vehicle buyer, this felt like a below-average experience. We purchased at MSRP with the $500 spring discount from Kia Canada, which was a fair price. Really happy with the car at least!

Great experience, Riley was very professional and very helpful. He made everything very smooth and…read morepleasant for me. Dropped my car off and he called an uber to drop me back home and pick me back up after. awesome

The worst car dealership I've ever been to. Rude, unprofessional staff. Overpriced and inadequate…read moreservice. One guy left us waiting while he chatted to all his co-workers and ate some cake. The best part? I brought my car in for winter tires and the mechanic accidentally "forgot" to tighten the bolts on the tires. My dad drove down the street and nearly crashed. If he would've died, would they have taken responsibility? Most likely not. Irresponsible, ignorant, and stupid workers. They know NOTHING about cars. Go somewhere else or risk your life.

purchase an Explorer also bought the extended warranty, the main belt broke in Montreal and Fortier…read moreFord in Montreal fixed it, but I had some inconsistencies with some electronic, went to Jim Key thinking about my extended warranty... the truck was 2 years old with 56 000km this is what I got from them... Fortier Ford work previously on the Explorer, go back there and ask them to repair their wrong doing...!? End up getting it repaired in Gatineau under the warranty!!? bought a Lincoln LS v8 somewhere else and had some piston issue, after $5000, and the car stated to have the same shaking problem in Jim Key parking lot( I had just pick it up. I contact the Vice President of Ford canada( lucky for me, my wife was selling inscription software to ford at that time)and explained to him that I had 4 visit at Jim Key and after $5000, the car was still vibrating... 2 days after I got a call from the dealership to go back and drop my car, their give me a loaner, repair the car and gave me $3000 back, this Is because the VP put pressure, the Service manager did not seem happy with me, went I picked up the car back that was my las visit at that dealership i'm still a Ford Guy, but my F-150 come from Embrum Ford!!!

Le service a la la clientèle est exceptionnel de la vente au pièce et le service après vente…read more Nous avons acheté notre Mazda CX-05 en 2023. Depuis nous avons utilisé le service des pièces pour l'achat d'accessoire d'origine. Aujourd'hui des pneus d'été avec les services saisonnier. Je vous garantie que le service de A à Z me rappelle le service que j'étais habituer de recevoir a l'époque. (Autre génération) Bravo Mazda j'apprécie votre service

Haven't done the work yet. Upcoming appointment in 2 weeks. The Service department person who…read moreanswered my call was very polite and quick. Going to update my onboard computer. Hope they do a good job and good price. The gentleman said it would take about an hour. Stay tuned. This will be my first visit to them.

These guys are the absolute best. Don't buy a Mazda anywhere else! From sales to service, I…read morecouldn't have asked for a better experience all around. They're honest, respectful, and transparent. Ask abyone a question, and they will do anything they can to help!

I bough a car from this dealership, and after 2 week I found out sever problems, that they did not…read morelet me know. They add 2500 to my bill for a warrantee without let me know of this charges. The first issue was transmission and it repaired by them. Now I find another issue with A/C not working.

Very disappointed with terrible service from new car sales department. Was forced to accept price…read morechanges after signing sales agreement. Price kept increasing and i had to accept higher price to keep car.The Sales manager said any further efforts to correct their mistakes would result in their dealership losing money so they would rather just sell to next customer.This was the 3rd vehicle I leased from Orleans Toyota. My girlfriend has leased 2. We wont be back. There are better options in Ottawa to buy your new Toyota. They do not care about their customers, only profits. Update: Purchased new Toyota from another Ottawa dealer and got stellar service. Please also take note that Manager at Orléans Toyota has not replied to negative reviews recently. Im surprised as everytime I have purchased a vehicle before at Orléans Toyota they always asked us to submit a 5 star review here

Excellent experience buying a 2022 Corolla Cross. Joey is a straight-shooting, no pressure sales…read moreperson. This young man will go places because he treats his customers with respect. Also, their finance guy, Asher, is great. It is highly unusual when a finance guy doesn't try to push you to take an extended warranty. He showed me all the possibilities, without the smoke and mirrors, and the financing process was pretty pain-free.