I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

While all appeared great while cutting the deal, as it turns out this place sold us a vehicle that…read morehad tires 10 years old and were worn to the point they had to be replaced ... since it was winter we had winter tires placed on the vehicle and it wasn't until we tried to get the original tires put back on that we found out it would be illegal for the place to place them back on the rims.

I was driving along Baseline Road when i had to stop for a red light as i waited turned to my right…read moreand saw Sean's Auto Sales. The first thing that impressed me was the selection and quality of vehicles. As , i was early to pick up a friend i turned into the lot got out of my car and took a look at what was on the lot. I found a 2015 Lexus that looked exactly what i was looking for. Next was the part i think everyone dreads and that is calling to get information about the vehicle. The coolest thing was I actually spoke with the owner he didn't pressure me or ask personal questions he just answered my questions. I looked around online his asking price was more then reasonable so decided to make appointment to take for test drive. He offered for me to take the car by myself but i asked him to come with me as i drove found a few issues. Which , i used to deal with him so got the car exactly what i wanted to pay for it. Now what really surprised me and made me write this review is just how well he treats his customers. He actually does more then an actual Ontario Safety Check requires. So even though by Ontario standards the brakes didn't need to be replaced he replaced them Plus rotated the tires and balanced them. My Rating by Stars Outstanding Deal * 5 Stars Service * 5 Stars Trust * 5 Stars Process * 5 Stars I highly recommend Sean's Auto Sales and I will return when I am ready to buy another car.

The dealership which when no body else will. They do all recalls when noone else wants to touch…read morethem.

I had the unfortunate experience of bringing my 2012 Tucson in for a simple recall on the breaks to…read morethis location in Ottawa. When my car was returned to me, there was no lever to open the hood of my car and there was tape hanging down from where the technician was messing around with the wires. When I called to get help from the service department, they said that it was not their fault and they wouldn't have done that. Please explain to me how I bring my car in one day with the lever and get it back without one...but it's my fault? Worst experience, will never bring my vehicle here again the service department is horrible and unhelpful. 0 star review if I could, do not bring your vehicle here for recalls they will mess something else up with your vehicle and blame it on you. Own up for your mistakes that your employees make or hire someone who knows what they're doing.

I want to share my experience to help other consumers be more cautious…read more In 2024, I purchased a Toyota Corolla Hybrid from Tony Graham Toyota and was sold an additional rust-proofing service (Sharkskin) for over $2,000. At the time, it was presented in a way that made it seem important or recommended. However, after following up later, I was told that my vehicle does not actually require this service. This left me feeling misled and disappointed, as I paid a significant amount for something that may not have been necessary. I strongly encourage anyone purchasing a vehicle to carefully review all add-ons, ask detailed questions, and confirm whether such services are truly needed before agreeing. Please make informed decisions and protect yourself.

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

She is back at home, after spending over a week on rest and life support. My red beauty is purring…read morelike a kitten and no nasty dash lights and alarms disturbing our ride. Magdeglia Motors took great care of her. They are Honda/Acura experts. The people at the shop are great to deal with, and explain everything in detail. Pat showed me the stretched timing chain and the damage it had done to the whatchamacallit sprocket thingys. I nodded knowlegeably and (I am sure) he never suspected I had no idea what he was talking about, but I did appreciate the fact that he assumed I did. The total cost came in at more than $1000 less than the dealer quote, for the exact same Honda parts and mechanic time. I have found a new go to shop for the CRV.

I have used them so many times, they can fix your Honda perfectly. Ran over a porcupine, killed the…read morea/c but her replaced whatever and fixed it. Have also bought 2 cars from there in the past, older Hondas but they were the best cars I've ever had, just regular maintenance and ran perfectly every time. Wouldn't go anywhere else.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

I reported Carling Mazda to Mazda Canada, but Mazda Canada only gave me a bureaucratic response…read morethat said they received my feedback and valued it. However, I can't agree it's just a feedback, it's a complaint! Carling Mazda's salespeople Robert and Brandon tried to cheat my money by improper means. Don't buy Mazda forever! I'm an international student, and my English is not very good, if somewhere I didn't describe clear, you can message me to ask. I'd like to explain more details that let you know how immoral they are! I think they thought I can easily be fooled by them due to I'm a girl and really like that car.

2 years ago, after countless dealer trips, we bought a Mazda CX-5 (2016) at Carling Mazda. It was…read moreour first new vehicle and we had the worst luck with the previous sale. Anyway, Jessy called me and mentioned they had a great promotion. Very doubtful, I drove down to Carling Mazda and met with Jessy. His personality brightens your day, it basically sells the cars for him! Hahaha! They are all very nice there though. Long story short, after countless hours of research and failed dealership trips, we walked out with a great deal, an amazing car and excellent service! We have had the Car serviced there for 2 years now and we have had zero complaints. Just this week, we went back and Jessy helped me make the purchase of a second car. I knew exactly what I wanted, he hunted it down for me and voila - second car. At Carling Mazda, they pride in taking good care of people, they are especially good to you if you are a returning customer! Ask for Jessy!