I have bought furniture at the Brick before. I have purchased mattresses, recliner, dresser, coffee…read moretables and a Danby fridge. We were attended to in a timely matter and given respect and time to think about our purchases. Lakeram was the salesperson who waited on us. He was a pleasant guy. looking forward to enjoying our new purchases in the next few days. thanks again. Eleanor D.

Almost $5000 spent on a sectional couch and a table/stool set…read more The stool set had 4 stools, but the wrong parts were shipped so I could only assemble 3 of them. The couch cushion had multiple pulls within a week of purchase. I went to the store multiple times, sent multiple emails with a dozen photos attached. Zero assistance and zero accountability. I will never go back - except at some point when I return their crappy couch and go dump it in front of their door some night.... What a trash store, and a trash company.

Worst customer service ever! Purchased a Bosch dishwasher because they have a reputation for being…read morequiet. Mine makes an unbearable clacking noise that's heard throughout the house. After having to call several times to get a response from the service department, I finally had 4 service calls over a few months but the repair men were baffled and the problem couldn't be found. THAT DOESN'T MEAN THERE'S NOT A PROBLEM! The salesman and 2 Bosch customer service reps agreed that it shouldn't make this noise. The store manager might as well have told me tough luck, take a hike with his response. He didn't even listen to the noise to hear just how bad it is before he dismissed me. I certainly would never recommend buying anything at Midland

I purchased a Whirlpool stove in Jan. 2024. It is malfunctioning. The elements go crazy sometimes…read more I had a pot of water boiling on medium heat. The element went so high it shot the water out of the pot like a volcano. Even on low the elements do this. I am afraid of a fire or personal injury when this happens. I contacted Whirlpool support and they told me to provide my credit card number if I wanted assistance. That is crazy. No help there! Called Midland and advised them of my issue and they offered to send out a technician for $150 just to look. Repairs would be extra. Not much help there either. I would never, ever go back to Midland!

I purchased a sleeper style sectional last year from the Brick on Regent and purchased the…read moreprotection plan they offer with it. I made a warrant claim, as the couch was defective and falling apart. Despite them advertising that they would cover 100% of the cost when purchased, they only provided me with 70% of cost. I wasn't thrilled but it wasn't the end of the world. I then decided to purchase a love-seat recliner from a salesperson named Chris. Everything seemed pretty straightforward with the purchase at the time. I got a call a couple of weeks after purchase confirming that delivery would be on a specific date. Due to my work schedule, I had to book off the entire day in order to be home. I get a call after the purchase asking if I'd like to buy warranty on the couch, and I agree. I go back in to the store and meet with Chris, who helps me with the purchase of the warranty. Right as I purchase the warranty, he says he might have made a mistake on the delivery. I clarify what that means, and he says to not worry about it as he will fix it, and it's just a technical problem. I confirm with him that I should still expect delivery on the agreed upon date and he says yes. Fast forward to the day before the expected delivery, I receive a call from the Brick, asking what day I'd like to have delivery on. I told them that it was already confirmed for tomorrow, but they tell me that Chris cancelled the delivery date when I came in to purchase the warranty. I asked to speak with Chris who just continued to dodge my questions and told me I have to book a new date. I asked to speak with the manager, Steve, who was also unprofessional and just kept telling me that Chris told me previously that he changed the delivery date (which was incorrect). When I told him how frustrating it was that I took a day off work for nothing, he told me that I got the couch on sale so I should just be happy with what I'm getting. Not only was it beyond frustrating to have my delivery date moved for no reason, and not being told about it until the day before, I was also extremely disappointed with how Chris and Steve dealt with it. I've shopped at the Brick on Kenaston and bought about four different types of furniture from them. Every purchase from the Brick on Kenaston was seamless, and the staff were super easy to deal with, however this is my first interaction with the Brick on Regent, and I am beyond frustrated. I will never come back here again, and will continue to never recommend anyone to shop here.

Tonight I went and picked up my four bar stool chairs . Was treated excellent and think it was…read moreJason or Justin lol. Any way I am disabled and he loade every thing nice a professional like. Very friendly and acomadating

Excellent staff! So helpful! When our Frigidaire oven was not working , they basically gave me…read moreinformation as to what could be wrong and what part to get. With a little coaching and buying the part we needed we were able you fix it ourselves! Saved us having to buy a new stove or spending $$ on repairs .

Purchased a element for my stove yesterday price said 29 $ when I got to the teller she said it was…read more68 $. I found the same part at Canadian tire for 24$. As I looked around I found most of the prices overly priced. Never will I shop at this store again I will tell all my friends and family about this experience. I feel like this store takes advantage of the elderly.

This is my 3rd time ordering from the Brick. This last time will be my last as it is always the…read moresame issue. This last time I ordered, I ordered all of my kitchen appliances and living room furniture as me and my partner and I are building a new house. We were told that at the time of purchase, the items would be in stock. This was May 2, 2024. So we spent about 7K. Not to mention, my partner works on infills, meaning he will be purchasing new appliances every 6 months. You would think think they would treat us with respect and open communication. (You would hope this for any customer) In June, I received an email and phone call that my purchases were ready for pick up. When I arrived to pick up, I was told part of my order was not available and it would come in mid-July. Mid July came around, told mid-August, guess what, it's mid-August, and I'm being told mid-September. The only thing they offered me was to come down and exchange for another couch. We would have to bring down the sleeper ourselves, return it, and pick up a new set of furniture. Also, minus the first call saying we could come pick up the furniture, I did not receive any emails or phone calls updating me that my order was no longer available or that there were delays. I'm 9 months pregnant. My due date was yesterday. They think it's appropriate customer service to ask a 9 month pregnant person to load up a sleeper and return it to the brick and shop around for another couch and carry that home too. No discount offered, no free delivery or pickup offered, not even an apology or explanation why I was told over the phone and by email that my parts were all available for pick up. Please see the attached email to show proof that I was notified that my couch was available for pick up.

Just a simple phone call to inquire about a chair I had seen on the floor 1month ago. I didnt…read moreexpect more than a " yes its there' or 'no it sold' , followed by a "have a good day". Instead I had a full conversation on color , better choice of fabric, and the room it will be in, along with the best price available. Honestly, this was refreshing and a nice change from cheap, quick sale big box stores. Well done, and certainly we will come across the city to shop again! Pleasant sales person here we come!

Amazing professional company from start to finish. My older parents are thrilled with the…read moreexperience of purchasing a new couch and having their 27 yr old couch removed by Kern Hill's awesome delivery people. Thank you for quality, well built wood frame furniture.

$4k of custom appliances ordered on Novmeber fourth to be delivered in the middle of january, no…read moreend of january, no end of december no February 12.. Excuses excuses and excuses. The kitchen build has been done for a month and i have no stinking appliances. I asked if i can return it if they dont show up on February 12th, i was told my only option is to keep waiting

Really disappointed. I requested a box spring so no assembly would be required but was sold a frame…read morethat requires assembly that I cannot put together. (I was told assembly would be easy.) I have been told repeatedly for the past 4 weeks that someone will contact me to arrange a time for assembly. This has not happened. I am not allowed to make an exchange or return. I would not shop here again.

I have shopping for fabric for over 7 years and shopping at Mook Fabrics was the best fabric…read moreshopping experience I have ever had! This store is a hidden gem for sewers and quilters. Definitely worth the drive! The store was clean, well-organized, and had great displays of different projects on the walls. And unlike some other stores, there is room to move around and they even have shopping carts (a rare find in fabric stores). Great selection of fabrics and surprisingly great/lower prices. On top of all this, the customer service was incredible! We were greeted upon arrival, had our fabrics carried for us to the cutting table and were helped by several different staff and the manager (who spent a considerable amount of time with us)-- Incredible customer service--retail stores could learn a lot from this crew! Overall, a 5-star experience. I will definitely be a returning customer.

From the owner: Fabric retail and wholesaleread more