I highly recommend contacting your local AAA office to make travel plans. I recently had to drive…read morecross country from Texas to New Hampshire. Although the internet and google maps are helpful getting a ballpark idea planning a trip, I had specific needs that I didn't want to leave to random online booking - as we know how unpredictable results from the internet can be... I was traveling with 2 large dogs, so not only did I need pet friendly hotels, but ones that allowed large breeds. I also didn't want to incur pet fees and needed the hotels to be right off my route since I didn't want to add many miles to my already long trip. The Austin AAA agent was not only courteous but extremely patient with finding the perfect solutions - in fact travel went as smoothly as possible for such a long trip. Then, when I had to return to Texas from New Hampshire, again, I contacted the local AAA New Hampshire office. One of my main concerns for the trip back was hitting bad weather and driving conditions since it was December and my original route would have taken me through the Midwest lakes region (Buffalo in the winter...not a good idea!). They immediately knew the right alternate route to take to avoid the stormy blizzards and weather I may have hit by taking my original route, booked the tough to find hotel reservations, and got the whole trip planned quickly and efficiently. I can't thank AAA Travel enough for getting me and my dogs safely across 4,000 miles of the country.

Updated review: You will NEVER get a call back or response to any email, even from an employee's…read moredirect email. Period.

Shelley did an amazing job planning our honeymoon! She made the entire process easy and…read morestress-free, handled every detail, and was always available to answer our questions. Everything went smoothly, and we were able to relax and enjoy an unforgettable trip. We highly recommend Shelley to anyone looking for a knowledgeable, responsive, and caring travel agent. Thank you for making our honeymoon so special!

Shelley planned the perfect trip for us to Playa Mujeres. From booking to the end of the trip, she…read morewas there with professional and courteous help, advice, and tips. Would definitely use her services again

They do quality work, have good knowledge of the details for particular country's visa…read more I'll go to them again the next time I need this kind of work.

Fast service, reasonable price, really nice people. Saved my ass actually. I would have been in…read moreDEEP trouble with my friend in Portugal who sent me my airline ticket to come visit her if I had missed the trip due to procrastinating on getting a new passport.

We had incredible, unforgettable time at the Caiman, Pantanal. Jorge at Amazon Adventures set up…read moreeverything perfectly for us, was always helpful and responsive and ensured that the whole experience was magical. Everything went smoothly, from the welcome at the airport and the transfer to the hotel, to the hospitality, accommodation, delicious food options, friendly staff, the location and facilities. Of course, the highlight was the day with Onçafari. Our guide and driver were superb, and thanks to their expertise and dedication, we got the chance to see - but not disturb - two of the collared adult females, one with her cubs, and one uncollared adult male. It was an awe-inspiring experience, and so important to be able to support this vital initiative. Thank you to Amazon Adventures for setting it all up.

After seeing the movie "The Embrace of the Serpent", we wanted to see the place where it was…read morefilmed: the Mavecure Hills in Colombia. Amazon Adventures was able to arrange a 5-day tour for us, it went really well - even when we missed our flight out of the jungle (no cell coverage and they moved the flight earlier!!) we had a hotel arranged and a flight the next day. Spectacular trip. Would definitely use this company again!

A few months ago I booked rooms for the Miami Grand Prix through the official F1 website and was…read moredirected to Quintrooms. I booked the rooms under the impression I would have access to pre-sale tickets for the event. Before the pre-sale started, I was emailed and told there were no tickets available. I even waited two months to see if something would change. Absolutely no communication occurred. As you can imagine, evebrusllu this made the entire trip pointless. When canceling I was told I have to pay an administrative fee. However, I asked why I would have to pay a fee when I am not able to attend the event through no fault of my own? Especially when this was all done through the official sponsors and their partners. Seems rather devious and makes me question the integrity of this organization, F1, the associated promoters and the hotel group. So far, Quintrooms has not been helpful in reclaiming a full refund. They only blame their partners and insist that everything is out of their control. I wouldn't ever book hotels if this corrupt organization is involved, go direct. And for hotels and event promoters, stay away from working with this organization. They seem to enjoy throwing their partners under the bus.

Neil at Austin Hospitality is my savior! I spent a few days calling around to local hotels trying…read moreto book rooms for a large group. I hadn't had much luck and was getting very frustrated with the process. Luckily for me, the Hampton Suites returned my call, and even though they had no rooms available, they referred me to Neil at Austin Hospitality. Austin Hospitality started about a year ago, helping us regular joe schmos, wedding planners, event coordinators, etc; book hotels rooms for large groups and special events, at no charge to us. Having never done this before, I didn't know where to start. After quick conversation, he knew exactly what I was looking for and gave me tons of advice, then did all the leg work for me. I got to kick back, enjoy my weekend, then when I got back to work, Neil followed up with me with rates (which he negotiated for me) and contracts. Not only does he have tons of Austin hotel experience, he also knows about what is happening in this city, so he could really be an asset for someone that lives outside of Austin looking for help booking something here. He even gave me advice on where to go on the 4th of July. I'm kind of sad that I don't have any more rooms to book, because I really enjoyed working with him.

I reached out to them and the phone says"all circuits are busy" So I send a letter while traveling…read moreoverseas only to find out it was returned with no forwarding address. How can American Express not have a forwarding address? I asked post office supervisor and they said call them(Amex).Called the phone number listed online at same address and get Ameriprise! The receptionist SHE CONFIRMED SAME THING I SAW ONLINE and says "we are kinda associated but not-call the card/Headquarters number"-Headquarters in NY doesn't even know if they have offices in Austin after 20 minutes of being bounced between people-WOW!!!! This affected both my credit and travel plans."Don't Live life without it!-Yes-your other credit cards!" Capital One cafe was very helpful in Austin and they actually see you, read your mail, and when you call get a real person in the USA. I asked for the fax to complain and a bosses name "the said email chairmansoffice@aexp.com,NO Fax,No bosses name except the Chairman is Steve Squeri and "someone will respond in 7-10 days" NO wonder millions are getting there ID stolen!!!

I got a great deal on group travel. These guys are really professional.read more

Wonderful small group tour of Austin. Informative, interesting and gave a good overview of the…read morecity. So prefer over the double decker bus. Guide was excellent and engaging.

On our recent trip to Austin we thought it would be fun to have a different activity, so we booked…read morea wine tour on the Saturday. I had no idea what to expect from Texas wine, but I was honestly pleasantly surprised. The day started at the Austin Visitor Center where we met with our tour guide and other guests. Then we hopped on our sprinter van and headed about 40 min outside of town to start our tour at Driftwood Winery. I really enjoyed the wines and we ended up purchasing a bottle to enjoy along the tour. Next, we went to Fall Creek Vineyards. This setting was beautiful, but I didn't love the wines as much. I did love that they had plenty of snacks so you could make your own charcuterie board. Snacks are a must when drinking wine all day. Last, we ended closer to the city in the St. Elmo District at Austin Winery. The tour is about $70 and then you pay for your wines at each stop. I had a fabulous time with our tour guide and tour mates. Would reccomend this if you're looking for a day excursion in Austin.