I looked at 15 different facilities when I chose Luxe for my husband. First it was the only facility with private rooms with a full bathroom. The staff taking care of my husband are great. The nurses, CNA's and physical/speech therapy staff are very caring to my husband. Yes, you may get a new CNA that does not meet this criteria but I noticed they do not last long. Have patience when your loved one first arrives as the staff gets to understand their needs. They are working hard taking care of many people with different situations. Eddie in the business office is also great to work with. I appreciate his attention to my needs. read more

They seem to NOT care how their patients are treated by SOME of their staff. Having dietary restrictions and sharing the same with management means absolutely nothing as their employees serve patients items that the patient is allergic to. Twice in last few days, given items that are on accompanying allergic items list! read more

If I could give this place a minus 0, no linen, no wash clothes and no towels / 40 patient to 2 staff members this place needs to be closed read more

Late arrival, My Dad has been transferred to this location and I'm praying for a better stay. I've read the reviews and remember our last go round was work. So far the receptionist Jatelsa (sp) and Ellie were extremely helpful and kind. Jatelsa assisted me with the check in and out process.This is all new and Ellie tracked down a lid for my Dads cup. Tomorrow is another day.Im praying for consistency. This is a beautiful building and it's disappointing that the common theme is the staffing read more

My father in law is 95 years old and was sent to the Luxe after hip replacement surgery. His whole floor smelled like urine, the floor was sticky (obviously not cleaned) and the care quality poor. The only good thing was the physical therapy department. Avoid this place if you can. read more

After a glowing recommendation from Palm Beach Medical Center where my Dad had surgery, we moved him to Luxe Rehabilitation Center at Jupiter - big mistake. When my father arrived at Luxe at Jupiter (as it is more commonly known) around 5 p.m. on Dec. 15, 2023, there was not a soul to be found on the floor. No nurse. No receptionist. No techs or orderlies. No one. The transport driver wheeled my Dad to his room put him in his bed and told me "I left the paperwork at the nurse's station; be sure to let them know." About 45 minutes later I tracked down a nurse who came to the room, told us they were "a little short staffed" but that someone would be in to get him settled at the change of shift. Moments later, a tray was delivered with a cold hot dog and baked beans. My Dad is a Type II diabetic who had just had a colostomy and was on a wildly restricted diet. We did not see another nurse, nor did my Dad receive any of his critical medications (blood pressure, insulin, an IV antibiotic we were told was critical to his recovery) for another 15 hours. His stay only got worse from there. I could offer chapter and verse on how badly managed this place is, but instead let me offer some highlights in the hope that anyone reading this who remotely cares about their loved ones will avoid this place: - Food was routinely "forgotten" and I would have to go out and pick up something for my Dad to eat. - When the food arrived, it was mostly awful. Dry cheeseburgers, hot dogs, grilled cheese and heaps of french fries. Patients are fed like 5-year olds regardless of their medically ordered dietary restrictions. - Good luck getting clean bed sheets. At one point, a team was deployed across the facility in search of linens. Apparently the supply is super limited. - Clean towels and wash clothes are another struggle. We waited 24 hours for clean towels because the laundry was "short staffed." - "Short staffed" is the watchword. Ask for something. Ask to see someone. Ask for help. The answer is always "we're short staffed." However, the administrator will give you a wonderful speech about how that isn't true and they exceed state minimums on staffing. And yet ... good luck finding someone if the patient needs any type of support. - Fecal matter was on the toilet handle, wall and door of my Dad's bathroom when we arrived. It was still there when we left. Absolutely disgusting. - There were exactly two (just two) nurses who seemed to be both kind and interested in my Dad's care. Every other nurse we dealt with seemed miserable, irritated and down right rude. If I asked for anything - a pillow, Tylenol, etc., for my Dad I was either told to wait or simply told no. - After my Dad arrived, having not received a critical and powerful IV antibiotic he was supposed to be on continuously for 10 days, he developed a fever, was in pain, didn't eat and could not get out of bed. For nearly 24 straight hours, all the nurse did was take his blood pressure and nothing else. I had to beg them to take his temperature. I asked for a Tylenol and that took two hours to get. I asked for an IV of fluids (because he had not had anything to drink for more than a day) and the nurse threw me a dirty look and said, "No. You need a doctor's order for that." So I asked her to get a doctor's order or I would need to call 911 and have him taken to the Emergency Room because he was clearly in distress. Another 2+ hours passed before we got the IV fluids and, big surprise, he began to improve within another 2 hours of getting fluids in his system. - I spoke directly with three other family members there caring for loved ones who all had the same experience: patients left to their own devices on admittance, begging for linens, towels and even basic medical care, cold or inappropriate food (if they remembered to deliver it at all), etc. - I had to beg - daily - for supplies and help in changing my Dad's colostomy bag. Interestingly, the hospital assured us he would be trained by the Wound Care Nurse at Luxe at Jupiter on how to change the bag. In the 10 days we were there, we never met the Wound Care Nurse and no one trained my Dad. And most of the nurses didn't want to do it. Several times I was told he should wait until the next day. At least twice, the bag either broke or fell off creating a huge mess when the bag clearly should have been changed before those disasters but we were either told to wait or that they didn't have the staff to do this. - In a conversation I had with the administrator the day before I removed my Dad from Luxe at Jupiter, I detailed from my contemporaneous notes a series of failures and poor care that did not align with their "Luxury" marketing pitch, he actually said to me: "Good thing you weren't here in September. It was a dumpster fire here." I quickly pointed out the fire was still raging around him. Here's the main takeaway: The only thing that is "luxury" about Luxe at Jupiter is the moldings. Stay away. read more

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This place is a scam. It should be shut down. No towels for residents. No sheets for the bed. Nasty nurses and aides, who are virtually non-existent. Nobody at the nurses' station for hours. Loud noise of many unanswered help calls. He was frightened of the staff. No physical therapy - I was told "he didn't want to come." My husband has a TBI and can't make that decision. But there were never any patients in the rehab area, just staff watching screens. There is a stench of un-cared for patients. When I asked for sheets for his bed, I was treated EXTREMELY rudely, and insulted. At 2 different times patients were lost so I helped them because the staff refused. The director seems afraid of the staff. read more

Provided entertainment for them for five months without one invoice being paid. Countless emails and telephone calls both to Jupiter and to main office in NY. Nothing but runarounds and hang ups. Several musician friends experiencing the exact treatment. read more

My 96 yo father was admitted 2+ weeks ago as our last option from the hospital. We now know why... this place is a disgrace! They are nothing more than a warehouse! The nursing staff is combative when present. They don't come in to check on him EVER! It is an act of GOD to get anyone to get him to the activities they promote . The food is so bad literally my dog wouldn't eat it. (I brought him to visit around lunchtime) . The after plan .. good luck!!! You have to do all the work. WORST PLACE EVER !! ALL $$$$$$$$ read more

This place looks awesome from the outside. The staff however, needs work. Responsiveness and attitude are problems.

The first thing is again hire a qualified staff and that goes from the nursing all the way down to the CNA terrible very rude with the few exceptions I am getting a hard time for my pain medications I just had a surgery 2 days ago and they're refusing my pain medication saying there's some kind of flaw with the pharmacy and that they're trying to straighten it out or they've been trying no refuse to give it to me this is the second time I've been at Lux the first time was a month and a half ago I didn't receive a bath or any wound care for 16 days and then I was given the bucket of water in the sink to to give myself a sponge bath on this trip back I was hoping it would be better not at all the food is horrible the staff is rude they had no bandages to take care of my wound the poor girl was looking for tape and couldn't even find tape to hold the gause down I was bleeding down by my ankle where some of the incisions were came right through the ace bandage and nobody noticed it except for me when I was doing my exercise they just ignore everything I will never ever come here again and I am trying right now to make arrangements to get the hell out of here I can't spend another day let alone two more weeks here have contacted my surgeon he's been trying to get the medication straightened out and they are not listening to the surgeons this experience is no better than the first one I had here and never again will I ever make the mistake of saying I will come here the main reason I came here was because they allowed the dogs to visit but you're also going to have conflict with some of the nurses over that no human being deserves to be treated like this I wonder if they would do the same if it was one of their loved ones laying in the bed would they treat them like crap probably not anybody who needs an advocate for Lutz rehabilitation please contact me at 728-231-0089 my name is Robert and I'll be a maybe I'll be able to help you with the problems your families have in at lots thank you please don't be afraid to call there will be no retribution on your family members I was a patient here and I know how they treat people read more

I BROUGHT MY MOM IN HERE AFTER HER HIP SURGERY ON A FRIDAY, AND PULLED HER OUT OF HERE SUNDAY AFTERNOON. The level of care was terrible. Non existant is a better word. The room next to me was trying to get her mom out of there as well. This place is so UNDERSTAFFED it should be reported to the BBB. Bags of garbage laying around in her room. Her neighbors room had bags of feces for hours. Her mom was sitting in her own feces for almost an hour. This place is new, but shouldnt be open w 4 staff members for the entire 3 floors. and when you finally do get someone in there, they have the worst attitude EVER!!! DONT EVEN THNK OF BRINGING A LOVED ONE HERE!!! read more

The quality of care is excellent. The staff is very friendly and competent. My wife needs 24 hour monitoring. They have provided excellent monitoring which from time to time interventions are needed. They have responded immediately and professionally read more

Unfortunately I had to bring my loved one into this facility after a fall. He was unable to take care of himself and the insurance company was a managed care so dictated what treatment he was allowed. This facility took my loved one in under Medicaid Pending allowing us time to apply for Medicaid to cover some of the costs the insurance carrier would not cover. We are unable to pay anything. Then the insurance company decided that they were not going to pay anymore and that my loved would should be discharged even though he was unable to function with daily living activities, even after 3 appeals, denied. I contacted the director of this facility personally and he personally assisted me with this issue and "gave me his word" that he would not discharge my loved one even though the insurance company stopped paying and we could not pay anything and Medicaid was pending. This facility has a HEART! Thank you Hammad and everyone at Luxe of Jupiter for helping us! read more

The nursing home staff don't allow people to speak to their parents and allow fraud to take place while my vile sister takes advantage of a elderly man having him sign documents he has no idea what he's signing. all has been recorded and legal action is being looked into read more

This place is a disgrace Service is terrible The. Food served is pure poison to a diabetic Non of the staff is remotely interested in the care of the patient Prescription medication needed are not available I could go on No one bothered to discuss rehab sessions What a disaster read more

I was there for 5 days, broken hip/pelvis to learn to walk with this ,I did thanks to the staff , they were wonderful, knowledgeable, very kind ..the Pelvis injury doesn't allow surgery it has to heal naturally .Room /bathroom were cleaned daily ,food-well they tried, a pretty place read more

The care my friend received was totally horrifying. She had been in Palm Beach Gardens Medical center for 5 days...and bed ridden. Needed simply the basic care to get her back on her feet with balance and strength. I can honestly say she ended up worse then I could have ever imagined. After speaking with the head nurse, vice president, administrator and even the admission personal, we finally managed a transfer to Chatsworth to complete her physical and occupational therapy. I can't imagine how Luxe can actually stay open with the neglected care their patients are receiving--or should I say....not receiving? Absolutely atrocious. We did come across some dear and loving employees--people who truly love their career paths and actually go the extra mile to help. But in our opinion, there is absolutely no structure in their facility and understaffed. Their staff passes the responsibilities back and forth to each other leaving everything falling to the waist side. There were even delays in medication distribution because it had never been adjusted in the computer. Unbelievable--you can't make this stuff up. It is literally happening right before our very eyes. Everything from not receiving meals, then when you do the food is cold and requiring it to be reheated in the microwave. Can you imagine? Bloody bed linens not be changed for days, no clean bath towels available so they used face clothes to dry her body with. That one actually got the administrator jumping on Thanksgiving. While my friend was out celebrating with extended family--she brought clean towels up to the room. But wait... that act of kindness did not last long--the towels were eventually removed from her private room and most likely used on another patient. The clean linen supply is so scarce it is hard to believe. Way out of control this place is. I can't imagine how they are allowed to stay open with this stuff happening behind closed doors. And the list goes on and on and on.... we could probably write a book of the care she didn't receive. It certainly outweighed the basic, normal, common sense care every patient deserves. The facility is beautiful and their physical and occupational therapy is magnificent--all state of the art equipment and honestly their department was lovely to work with. On the final day of departure, everybody signing in to enter the building were told to wear masks--supplied at the front desk. I heard one of their employees ask, what was going on and she was informed wearing masks had been mandated. Mandated....and yet their own employees were not notified sooner and not wearing their masks themselves? That is a tough one to chew on. One more piece of information before I close, my dear friend happens to be a retired, registered nurse who help start up Palm Beach Gardens Medical Center when it first opened up years ago. She is fully aware of what each positions entails in this type of facility. As she would say...I did not fall off the tomato truck yesterday. Blessed to know she is in good hands now, but our hearts are breaking knowing others were left behind--without an advocate, ar in harms way. I truly believe it is urgent we get this information out there so others don't have to suffer or fight for care they are entitled to. read more

FORGET MY 1 STAR RATING I GIVE LUXE REHABILITATION CENTER AT JUPITER ZERO STARS!!! AVOID THIS PLACE AT ALL COSTS! PLEASE, IF YOU ARE READING THIS, DO NOT SEND YOUR LOVED ONE HERE! Complete lack of care. Nurses and any other staff are non existent. They do not take care of these poor helpless people in here! I feel so bad for the ones In there! I took my mom out after 5 days-- would've done it sooner if I could! Terrible place! Most urgent is their lack of any knowledge to give skilled care-- it is non existent here. Meds are incorrect and nurse was so rude about it. Dietary needs-- non existent-- if your family member Needs special diet- don't trust them. Dropped my mother and no report They LIE They are RUDE when they are around. They ignore all the patients with their light on. Patients are calling out to them, they ignore them. I have video of them sitting at the nurses station on their phones while lights are on, buzzers going off-- they just turn them off from the nurses station and never even get up to check on them!! Disgrace! I cannot emphasize this enough-- DO NOT LET YOUR LOVED ONE COME HERE! It's hard to belIeve how terrible this place is-- from the staff to the nurses to the administrator running this place-- WHO LITERALLY SAID "WE FEEL WE NEED TO GIVE OUR PATIENTS THEIR SPACE AND INDEPENDENCE SO WE LEAVE THEM BE AND THEY CAN CALL IF THEY NEED"--‐- ARE YOU KIDDING ME? WHAT IF THEY DROP THEIR CALL BUTTON ON THE FLOOR--? HE ALSO BLATANTLY TRIED TO SAY MY MOTHER DIDN'T KNOW WHAT SHE WAS TALKING ABOUT WITH EVERYTHING THAT HAPPENED TO HER-- --MY MOTHER IS OF SOUND MIND AND KNOWS EXACTLY WHAT'S GOING ON IN THERE AND HE IS TRYING TO PUT THE BLAME ON HER-?? IF I COULD I WOULD GRAB EACH ONE OF THE. POOR ELDERLY PEOPLE THAT CANNOT SPEAK FOR THEMSELVES IN THERE AND TAKE THEM OUT OF THERE! It's disgusting. It has sewage backup smell. EVERYDAY I walked the halls -- There's nobody around they are not taking care of the patients-- if you have loved ones in there, You need to advocate for them now and get them out of this place. This place needs to be shut down a s a p. She hardly received any physical therapy or Occupational therapy-- no speech therapy-- there was one Physical therapy girl that was nice-- THAT is the ONLY nice thing I can say about this place. read more

If I could rate this place half a star I would. My loved one was a resident at this facility and the things I witnessed were deplorable. Alarms would ring unanswered for nearly an hour or more at a time. Staff were nowhere to be found. I can only imagine how my loved one would've been treated had I not visited daily. Linens were not changed regularly. Rooms & bathrooms were not cleaned daily. When my loved one was discharged we were sent home with another patients meds. Avoid this facility at all costs. The only highlight in that place was the receptionist, Joan. read more

This is a really nice center, very clean. staff are kind, caring and responsive. Activities are really fun for the residents!

If I could give zero stars, I would. This place is all about the Benjamins and not about care. This facility looks nice, but it's just lipstick on a pig. The majority of the care staff who work there want to help, but they are understaffed, so they are spread thin. My father was there for more than 3 months, rehabbing first from a pacemaker insertion, then from a PleurX catheter, and finally from contracting Covid because their Covid practices were nil. The patients on either side of his room both contracted Covid, and because they allowed the staff to enter and exit the rooms without masks, washing hands, etc., he contracted Covid and was put on a ventilator for 3 days. My father was in rehab for a reason. Due to his issues, he couldn't walk, and needed to rehab so he could do so again. However, rehab was sporadic... he was supposed to get daily rehab sessions, but only received every other day, or every third day visits. Many of those rehab visits were just someone stopping by and having him move his legs in his bed... no real exercises. When he was supposed to be converted to long term care because he wasn't progressing from rehab, I challenged it with insurance, and won and additional week of rehab, since the rehab was so sporadic. He was supposed to have been turned in his bed every couple of hours to avoid bedsores, but it was rarely done, and each time he went to the hospital, the staff there would say that patients coming from Luxe always had bedsores. Additionally, he was left in an unchanged diaper for more than 24 hours, where excrement and urine got into the bedsores. When questioned about this, the aide stated that none of her patients had been changed that day. How do you leave grown adults in such filth for such a long period of time? The staff would frequently take his emergency call button and move it away from his reach, so he could not call the nurse's station for assistance. During his entire 3+month stay, he was given sponge baths, and never a shower until I made them do so. One morning, the nurse called me and left me a voice mail message... telling me that he was not doing well and unresponsive. A few minutes later, the administrator called me and told me that he was "breathing with his ancillary muscles", and "should we try to stabilize him here or send him to the hospital". The Administrator made no mention of him being unresponsive. I told him to send him to the hospital immediately (trying to stabilize an unresponsive person should have not been an option). Once there, he was again put on a ventilator for 3 more days. This administrator is a spin doctor... always trying to make things seem fine, when they weren't. Why would he not tell me that my father was unresponsive? "breathing with his ancillary muscles"... what a crock. I am not saying that my father wasn't sick. He was old, and had issues, but he had the will to go on, and probably could have a little longer if he was properly cared for. Ultimately, he went to hospice and passed, but I 100% believe that the treatment (or lack of) received at Luxe heavily contributed to his death, especially the damage done to him from contracting Covid. read more

This is a wonderful place for rehabilitation and recovery after the hospital. It's beautiful here. Rooms are private. Its very quiet so I can rest, not noisy like other places. I have a shower right in the room that can roll right in. The nurses are so nice. Therapy is in a huge gym and therapists are wonderful. They come and ask me what I want to eat and drive me to my doctors' appointments. Could not be better. Thank you Luxe! read more

Don't be fooled by the pretty facade. I've been a department manager for over 20 years, and based on my own observation, the environment inside the place is toxic to be completely honest. Speak to anyone about a concern you have, and the awkward response is "I would speak to the director if I were you". The fact that they are so quick to throw their management under the bus speaks volumes for how this place is run, the perceived lack of organizational structure, and the overall attitude of the staff. I don't blame the staff for the shortcomings, however, This is the world they live in and these are the hands they're given. Of course they could do better, but the facility is grossly understaffed in my opinion, morale couldn't be lower on the nursing side of things. Someone needs to come in and turn this place around (and reinvigorate the staff to remind them why they are there in the first place). There is absolutely no communication with the admin team, they refuse to answer calls or e-mails, and the nurses only call when they are obligated to by protocols. When my family member was at his previous rehab hospital, I spoke to the staff director on an almost daily basis, even had in person meetings with all the care directors from each department. In this place the only way for me to have any inkling of what is going on is to look at his Medicare statement of benefits. What a sham. The only positive I can comment on is the physical therapy team. They were always extremely friendly, courteous, professional and attentive. I wish I could say the same for everyone. When it comes to patient care, Luxe it is not. read more

Would definitely not recommend. Patients push the call button and it goes unanswered for 30+ minutes - or just dismissed. Do not expect your loved one to be checked on during the evening, staff is scarce - they come in 1 hour prior to end of shift to do a quick clean up and pretend they were there longer. Our family had someone stay with our mom 24/7, we planned it at first to give her support and then realized staff is minimal and those there act as if it is the last place they want to be. You hear call button alarms going off, patients yelling for staff, only to be ignored. After several requests, would not adhere to diabetic and heart condition diet. Had to bring our own TP and soap as the room ran out and after 3 requests they still ignored. read more

The care here is horrendous. The place smells so bad it is horrible. No workers no customer service. patients left with care

Horrible! I wouldn't let my dog stay there. You know I had read the reviews n they weren't good but someone had told me someone new took it over awhile ago n it's much better! WRONG! Think they have one nurse per floor and you can never find them. Food is awful, pushing the button for help you might as well go to the bathroom right where you are. My friend would get in his wheelchair n go outside n wheel himself all over n they didn't even know he was gone. One day he even wheeled himself up to Publix n they never even knew about it until he told me where he went. So I was thinking maybe he THOUGHT he had gone all the way up there n really didn't but there was an aide who heard me talking about it n kudos to her she spoke right up and said YES ma'am he did go there because one of the workers saw him there! How nice was that of her to say something. The building looks nice from the outside (I had to step over a dead rat though when getting out of my car) but looks sure are deceiving! Most of the help there were very nice I'll say that the blame needs to go to management! Obviously, they lack help n probably reason being is they don't pay what all these people deserve! Especially the CNA'S! These girls n guys have the WORST job and the HARDEST job and I'm sure they don't make enough to even pay their bills much less have a chance to save any! C'mon if you pay what these people deserve you would probably see a big difference on the way these places are run! Don't think the CEO'S would do what they do much less for that kinda of money!! Think about it! Pay them what they DESERVE! Ps. Have to give at least one star to be able to post this otherwise they wouldn't get one from me! read more

Beautiful facility, love the spacious rooms and privacy. This facility is one of kind. It does not smell or look like any nursing and rehab I have seen in all my life. Building relations with team members we are up and coming, putting systems in place. I love working here. lovely team members excellent theraphy. I would recommend patients here. read more

The beautiful facility is but a pretty facade for a poorly run, sketchy business model. As a vendor, I have been patiently waiting for a payment due June 19, which I'm told has been approved for payment since August-to date has not been received. I've called the Executive Director several times and each time she has told me that she approved this for payment and that she has no further news. Additionally, she refused to provide me with the name and number of an appropriate contact at their headquarters. In speaking with several other vendors, I'm told that they have not received payment as well. Seemingly, Luxe is out to stiff non-essential suppliers and vendors. read more

Visited a friend and even contemplated helping him break out of this hole. No communication with the staff, tried to waive someone down and was told they didn't have time. Could not find anyone to help so I did it myself. Food she got was cold and smelt horrible. I left and got her some food and even brought her snacks so that she would have at least something to eat. It looks like she was lacking nutrition and has lost weight. Buyer beware!!! read more

My Grandpa just finished by the rehab here and he had a wonderful experience!! This place is stunning(Felt like a five star resort)and the nurses were great. Diana was always super friendly and helpful as well! Highly recommend this place for your loved ones!! read more

The ratings I see are not representing the real place. I think it may have been not great when it first opened but now it's running so well. Staff I met were very happy with therapy and care. Spoken to many families and they say Luxe is great. They have a chef now that makes many meals to order. Place is clean. They ask me every day what I need and what they can do for me. Other places don't do that. Therapy is in a huge gym that looks like a hospital. I think Luxe is great and would recommend them. read more

Beautiful facility. Building a strong team of caring staff. Wonderful therapists, dedicated nursing staff, all working together to provide outstanding care. read more

4.5 if I could give a half star. My mother was there for 6 weeks due hip surgery. My wife, sisters and I were very happy with the level of service our mother received. One of us was always there and we got to know the staff well. There were 2 unacceptable staff members, but the rest of the staff was great. In fact, I told several of them that we loved them when my mother left to come home. All in all, we were pleased. read more

I left with bed sores everywhere. I went there for rehab while I was waiting for my next surgery. They never even got me out of bed. The head nurse the night I left was on the phone from when she got to work until I left in the middle of the night. I was told I was one of several to get up and leave the same night. read more

I am proud to be part of this team of professionals and caring staff. We have come a long way and continue to improve daily. The addition of our experienced nursing management team, executive chef and concierge services have made the difference. Our therapy team has always been the best . Our medical director and his nurse practitioner are in the facility every day. All private rooms with walk in showers. Other facilities cannot match what we have! read more

Luxe was amazing with my mother! the food was outstanding and the nursing was top notch! They took amazing care of her. i would recommend this place to absolutely everyone. read more

Great facility. Dad had a beautiful private room. Staff very attentive. Would highly recommend them

Beautiful facility with an awesome team starting with the concierge to the clinical and the rehab team .

As far as rehab facilities go this might be a good one. But the industry plagues this one too. High employee turnover. Not skilled nursing. No supplies. Dirty linens. You cannot trust the care given your loved one if they can't defend themselves & effectively DEMAND care. You must always be prepared to be the advocate. read more