Racist establishment! Walked in and was barked at for touching a wig. Had to ask for help a sales rep begrudgingly answered cautioning me that to try on a wig I had it purchase a 5$ wig cap all the while the the Store Manager was helping a Caucasian customer with an extension ponytail on her bare head, without a cap. Also he invited her friend to try one on also. Both white customers were treated kindly and welcomed. I will be calling the better business bureau. Absolutely unacceptable. read more

I bought hair straigthner in guilford location was promise that i can book appt if i want to have my hair straight but every time i called or even go there and no customer was in just a staff talking/chatting they keep telling me its all booked like seriously how the hell that happen when just 2 staff just chatting . The straightener i bought is a cheap product and cost me $202 it wont heat much and it takes me 1hr or more to straight my wavy hair. read more

I've had a few different types of clip in extensions so know the difference between good and bad quality. Told her im looking for length not volume. She suggested the 10 piece 24inch set. Which looked good. Asked the price and it was a bit over what i was expecting to pay but figured you get what you pay for. So i did! Wrong!! These are the worst extensions i have ever had. They tangle like crazy and ive colored them once and they are already falling apart/breaking/splitting. My last set of extensions lasted me 5 year. (I dont wear them very often) i colored my last set in a pastel blue and pink fade. Bleached, toned, and added color id say at least 5 or 6 times. Never damaged them. Well not the kind i bought from here. And on top of the crappy quality of hair the strip where the clips are attached are thick and bulky. So if you have thin or fine hair dont even think about getting these cause you'll look like a hot mess. I have thick hair and you can still see how thick they are and then how stringy and thin the hair gets at the bottom. They do not offer exchanges or refunds. Which i understand but i am so disappointed and feel like i got scammed and ripped off. I will be telling everyone i know about the shit quilty hair extensions at this place, in hopes that i can save at least one other person from wasting $300+ . (As you can see if the pic -the ones i bought from here are the greyish pastel purple -my 5 year old ones are the blue and pink. You can see how thick the tape is on the new ones which makes them uncomfortable and harder to hide. Also you can see the density looks like the same somewhat which is just confusing. The new ones should be way thicker as it has one more clip then my old ones and has never even been worn in my hair yet. ) Worst clips in EVER Update. So ive had my extensions for a lil over 2 weeks and was going to put them in my hair when i noticed the stitching was coming out. Seriously?? $350 for these and they couldnt even last a month. Not to mention i have even worn them yet. Only have colored them. Unreal. Looking for a contact of this buisness to let me know what your policy is on selling defective products. read more

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Visited the store last Thursday in Guilford mall, the store was quite nice, and had a nice selection. We really wanted to buy a wig or two, but I have to admit the service was mediocre, they clearly weren't interested in selling their products, so we left. Looking elsewhere now. read more

Went to the metro town location girls who worked there were awful and not helpful at all! Lied to me about it being human hair wig as I found out later one ! Wish I could do a charge back through my credit card but it's too late ! read more

You must have your receipt on you at all times not altered in anyway for the free styling this is clear and fair it's their policy! The quality is awesome I have had extensions since I can remember this place is easy peasy I'm a self employed hairstylist so coming here to get a free style feels great! Bring your own hairspray receipt and extensions and they will curl or straighten! I've never since they opened ever faced bad costumer service (no joke) I see a bad review on here but I must say it's wrong! My extensions last about 6months to a year and still going but I like them thick! They are bound to loose Hair as it's sewn in threads don't last forever in clothing! If you get Blond extensions and their yellow I recommend you fill a sink with water and purple shampoo it'll gone them perfectly to a nice platinum Blond :) read more

I just wanted to say that they have terrible customer service. I booked a hair appointment with them and it was booked by a lady at the store. And she gave me a couple options for the time and I chose 4pm! Half an hour before my appointment they cancel appointment, saying they cannot do my hair an hour before closing which is unfair and really terrible customer service because I was not informed on time. The girl on the phone kept saying sorry which wasn't helping my situation I even told her my hair is really short which wouldn't take more than 20 minutes to do, but she said I cannot do it. Wonder if they treat all their customers this way. read more

https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/02776.html according to this public government website, it's illegal to sell products that are misleading clients into thinking its a specific product but actually isn't.... such as.... real human hair clip-ons hair extensions like the one in the box on the wall compared to the one when bought that is given to the client in the clear plastic pouch. very disappointed. This is unethical, horrible business practice. When I opened up the clear package at home, the stench of plastic was overwhelming! This does not feel or smell like human hair. If it is, it's extremely poor quality compared to the the sample the employee let me see that was on the wall in the box. Spent $375 for being lied too!!! The employee reminded me that is was a final sale, makes sense why she was so adamant on reminding me. read more

I like the hair sold here but the customer service stinks like bad cheese! Apparently, they offer free hairstyling for life. Sounds too good to be true eh! here is why; I purchased my clip ins extensions bout two weeks ago. Since, I have been having a hard time placing them without them becoming loose and falling out. I went in bout a week ago asking if i can have a staff member put them in for me and give me an idea of how to place them. I was brushed off cuz they were "really busy" so I made an appointment for the following week. I was told to show up with clean, dry hair. When I showed up for my appointment, the guy asked me if I had my receipt which I thought was on my desk at home. When I made the appointment, they didn't mention that I needed the receipt, but did tell me to show up with clean, dry hair. They said they couldn't do my hair without the receipt even tho the nice blonde girl who sold them to me (who remembered me!) was there. Disappointed, I left. I ended up finding the receipt in my purse bout ten minutes later but I didn't want to go back cuz the customer service is hokey and the guy with attitude was the one who was going to be styling my hair. At that point, i didn't want him to even touch my hair. I ended up going into another salon in the mall where they happily helped me (for free! and I left a tip$) and taught me how to place them. I really think that Luxury Hair staff are trying to avoid honouring their "free hairstyling" for life. Cheeky monkeys! read more

Im a fan. I have had all types of hair extensions most of my adult life- as my hair is incredibly thin and fine. If im not in extensions, Im wearing 3/4 hair pieces. This is hair HEAVEN! I had a disappointing experience- as I had booked an apt for 3 weeks, and called weekly to make sure my hair color was going to be available. When I got there, it was not. Then they tried to sell me clip in's. Thats not what I wanted, and I must say, they did scamper, and come up with not only a good solution, but one that has me coming back. I am a hair snob. I have paid out THOUSANDS of dollars (in ONE shot) for amazing hair extensions- while these aren't in the same league, and I couldnt possibly expect them to be, for a few hundred dollars, they are far better then I could have imagined. Their product is decent, and there are 2 guys that work their- the owner and the reception/stylist, that really did go beyond the call of duty, to make me happy. I will be sticking with this place for a while. What has me coming back is mainly the staff. They actually care- and thats rare in this day and age. read more

Went to Luxury Hair last month and I had an amazing experience. Had a consultation with Chelsey and she did an wonderful job helping me choose the best extensions that would complement my current hair colour and style. I got these beautiful human hair extensions at such a reasonable price. She even helped me put them in and gave me really easy styling and haircare tips. Thank you so much. read more

Purchased my clip-in extensions from Luxury Hair this past summer, and I love them. I was a bit nervous, as my first experience with extentions (pink orchid extensions) was terrible. I love that Luxury hair does life time hair styling (with a receipt) - Like who does that?!:)Staff always reminds me to bring receipt, bobby pins, and hair spray. Although it's an additional $30-$40 for an updo. Staff are always very nice. Be sure to book an appointment 3 weeks in advance for a good weekend time slot. I'd recommend booking a couple months in advance for special holidays. As some of the other reviews are not good, just be polite, and they will be polite back, which will equal good service ;) read more

Horrible, horrible, horrible! According to their rules to book an appointment for the month you have to call the 1st of the month. I called on the 31st of august to book an appointment for the 5th of September. Okay fine she told me the rules and I said okay I'll call tomorrow. They have been open since 11 am and I have religiously been calling them since then and it kept telling me user busy. Now at 12:30 pm they finally pick up and I go to book my appointment for the 5th mind you it's 5 days in advance and if they had let me book it yesterday it would've been booked but she has the audacity to then tell me we are all booked up. Uhm hello lady I literally woke up troubled my self because I needed to get my extensions clipped in for an important event and now you tell me you're booked up? Then you try to tell me "we've been open for the past hour and 30 minute" YES I've been trying to reach you it's been telling me user busy. " we only have one telephone line" WELL if you're going to have a rule like that and want to satisfy you're customers GET ANOTHER LINE. I am so furious with this store, the customer service and just everything about it. Change your rule to accommodate more customers or just shut down you're business. read more

I bought a wig that is terrible through them. The hair only falls out and tangles When I went into the tsawwassen mills store today, to ask for advice on styling etc, the girl working was extremely rude. It was as though I was disgusting for buying a wig. She told me she couldn't help me. It was hurtful, as a lot of us that are purchasing wigs at a young age have some type of medical problem and are already in pain. She hurt me more As a single mom of two kids that is now struggling with being sick and am fighting day in and day out, I just wanted something to make me feel pretty for my bday I asked several questions which She basically cut me off and said there is nothing she can do. Every time I go into the mall the store is baron. The gentleman that helped me purchase it was wonderful, but I was in a rush to get my kids, I couldn't stay to ask the questions I needed to ask, and I needed a wig for that evening. This employee made me feel terrible about myself whether she knew it or not People that work in a store selling wigs, need to understand their clientele: My friend Serinda swan who is in ballers with the rock and just got her own tv series that she is filming now, said she will send me a wig. She was a guess model and is one of the most beautiful people inside and out. I wish there were more people like her in this world and I cannot wait to get her wig. All the reviews are terrible for this store anyway. I shouldn't have wasted my money. I still have tears rolling down my face thanks to this terrible wig and the rude child that worked there. Go somewhere else Seriously read more

Bought their human clip in extensions, numerous synthetic black strands ( will not bleach ), loose random threads, and bits of broken off strands at weft. The hair they display ( in those pretty boxes ) and sample on clients seems like much better quality with better clips then the hair given to paying customers. Staff is RUDE, and will not let you open the package of hair you are given ( from behind the counter ) to inspect it. Wish i had never purchased here, such a horrible experience. read more

This same store opened up in metrotown mall, I am very disappointed in the hair quality they sell. I myself am I stylist in metrotown and I was excited when this place opened up so my clients could purchase hair and weave it in the same day. Boy was I wrong, the hair is awful. I have had 3 clients complain. I even had a woman today who bought clip ins and they were as thin as paper, they should offer a refund policy of some kind like Abantu does. And its very over priced for what you get. Do your research ladies and go to Abantu for hair extensions! read more

This company's facebook page makes them sound great. However the in store service is horrible. Their wigs are mostly synthetic or plant fiber. 100$ For any synthetic wig. Tangle very easily. Not enough hair on most of their wigs. However thats not the problem. Its the customer service. I referred a client of mine there, shes an indian girl, and when she got there they insulted her. Let me elaborate, the short bald middle eastern guy who knows absolutely nothing about anything told her she doesn't want Indian hair because its so rough and all the cuticles are upside down. He then went on to tell her which wigs he likes, because thats what men like. And you shouldn't pick things you like, you should pick things this guy likes. OK so first you make this bizarre ignorant racist remark that indian people have... UPSIDE DOWN HAIR? For real? Like... I don't even know how you got hired, but I can only imagine another employee told you that, Even more reassuring. Then you tell her the things she likes aren't up to your standards. And I know why, because I dealt with you when I was in, and you had to get the very nice blonde girl who was helping me to leave and help someone else. Because you are a useless employee you just insult people instead because you have nothing better to say. Its really sad, the girls that work there are both totally nice, but the customer service from the male end is really snotty and judgmental. read more

I was shopping around for permanent hair extensions when someone told me to come here. Biggest mistake of my life. Not only is the hair cheap quality (it sheds and falls out like no tomorrow), but it has damaged my scalp! The worker who put the weave extensions in my hair was going off about how micro bead does not damage the scalp at all, and caused no irritation what so ever. I now have little red bumps around where the extensions were put in. They also didn't give me ANY weave care instructions, never told me I wouldn't be able to wash my hair properly, and they let me leave the shop looking like a mess, telling me I needed to get a trim and a blend job to make it look better. Now that's just bad customer service. I wouldn't recommend this salon. Paid 350+ for the hair and installation 60 to get my hair blended. Not worth it! Save your money and go somewhere else! I had to get it removed within 4 weeks. read more

If you're looking for great, good quality, worth the money hair extensions DO NOT GO HERE. I bought mine a month ago, the girl convinced me to buy two sets because my hair is thick. I paid 400 dollars for two sets of 150 gram 20 inch hair. I didn't mind paying the money, it would be fine if I got the quality that I thought I was getting. The hair feels like plastic, pretty sure it's half synthetic unlike what they tell you when they say it's 100% human hair. They singe when you put any type of heat to them (I've tried every setting on my hair straightener) the strands fall out all over the place. I mean I'm finding long blonde hairs everywhere and if I even touch them hair falls out. When I opened the package, there were pieces of lint actually stuck to strands of the hair, looked like they had been left on the floor and they definitely don't come in those cute boxes you see on the wall. There's excess threads in various colours hanging from the clips AND they aren't all the same thickness. Some are double weft and some are single weft. The hair was thin at the bottom to begin with. They also didn't have my blonde so the girl sold me a more yellow blonde but told me if I dipped them in water mixed with purple shampoo for 15 seconds, they'd tone up exactly like my hair. That's fine. The problem is that parts of the hair (which is probably the synthetic parts ;) don't hold any of the toner and so they're still yellow. All in all, if you want to get what you're paying for, save yourself the stress and go ANYWHERE else. If you're Guna put that much money out, do your research. I know I will not be going back. Issa scaaaaam read more