Kevin and Alpha Care Service provides excellent and reliable transportation services for business…read moreprofessionals and social gatherings. Kevin is extremely professional and an exceptional driver. His vehicle is brand new, he always arrives on time or early, and his pricing is very fair. As a bonus, he will also use the express lanes when necessary. (Many other services will not) I offer my highest recommendation to Alpha Car Service. Thanks for being there, Kevin. I sincerely appreciate all your help.

What can I say about Kevin and Alpha Car Services?…read more I'd love to leave the most eloquent and glowing review you've ever read, but I'm not that good of a writer. I can use adjectives like "amazing" and "awesome" quite a bit, so that's what I'm going to do. We booked Alpha Car Services for an airport drop off and pick up, a week apart. Our outbound flight was early - EARLY - on a Saturday morning. That meant he had to pick us up even more earlier than early. Kevin arrived on-time, alert and awake, and smiling. Amazing! He even helped us load our luggage into his car. (Probably a good thing, as we were all bleary-eyed and groggy.) He kept us entertained on the early morning drive and delivered us safely to the departure gate. He even helped us unload our luggage. A week later, he picked us up at the airport and drove us home. Our plane ended up being 45 minutes late. Kevin was patient and did not rush us. He even texted us with directions to an alternate pick-up location that was more easily accessible than the crowded pickup lanes. Awesome! Again, he helped us with our luggage and we were quickly on our way home. On our way home, Kevin even offered to take us by our preferred grocery store so we could pick up items that we may need after being gone a week. How considerate is that? Kevin helped us unload our luggage, made sure we could get into our house, and went on his way. His vehicle was immaculate... "showroom clean." His driving was safe. His entire attitude was positive and upbeat. I will certainly use Alpha Car Services the next time I need a ride to the airport. My only regret is that we didn't know about Alpha Car Service earlier! So much better than the other ride-sharing services!

My apologies for the length of this review, but I am extremely disappointed with Reynolds Limousine…read moreService. I contacted Billy Reynolds on February 18 to reserve a stretch limousine for a 60th birthday celebration. We spoke, he shared photos of his black and white limousine, and I felt comfortable. I provided all necessary details, clearly stating that I only needed pickup and drop-off service. I also let Billy know I needed to confirm with my friend Shelly, who was helping plan the event, and then would follow back up with him. Before confirming with Shelly, I drove a distance on February 21 to the Reynolds Limousine location to see the vehicles, and although I wasn't impressed, we decided to move forward. On Monday, February 23rd, I spoke with Billy again and included Shelly in the call. I asked about the white stretch limousine since I didn't see it on the lot, and he explained it was in the garage. That answer was acceptable. He then asked us to text the pickup and drop-off addresses, email, and contact numbers, which we did. In the text exchange, he asked how long we would need the vehicle. I reiterated that it was only for pickup and drop-off. After that, nothing. No acknowledgment. No follow-up. Silence. On Wednesday, February 25th, I reached out again to ask if the contract had been sent. Still no response. No courtesy. No professionalism. At that point, I felt completely ignored. Concerned, I asked Shelly to contact him. Surprisingly, he responded to her within three minutes. In that exchange, he stated that he does not rent for less than three hours. That policy should have been communicated upfront. Transparency takes seconds. Instead, I was left without any response at all, which felt dismissive and disrespectful. I also reviewed the company's website and found no clear disclaimer about a three-hour minimum unless it is buried somewhere. If this is a firm policy, it should be clearly stated so customers can make informed decisions and not waste their time. Professionalism and respect matter. Clear communication builds trust. Unfortunately, the lack of response, inconsistent communication, and absence of accountability have left me extremely disappointed. I cannot recommend a service that treats potential customers as an afterthought.

I have been using Billy Reynolds / Reynolds Limo at least twice a week nearly every week for the…read morepast several years and have never had a bad experience. His drivers are great, they are on time and professional and booking and billing is easy. 5 out of 5 stars. Bob Mac

Amazingly consistent, excellent and super pleasant service since I began with them in 2016!…read more For a while as an independent consultant, I flew weekly out of CLT to clients, often parking at the short-term lot each week wondering what new scratch to the bumper I would see when I returned. One evening heading out to meet friends I ordered a car service because all others were not available. I met, India, a fantastic lady, owner and operator of the business. I shared my issues in parking at the airport and scheduled my next business trip with PCT. Since then, with very few exceptions, I've scheduled all trips to/from the airport with them. Each and every time, the vehicles are immaculate inside and out. If it's not the sedans, then it is the large black SUVS, LOVE THOSE, I feel like a celebrity inside of them. They have always been on time to get me; often a little bit early... I've never waited. I no longer travel each week for clients, instead flying for mixed business/personal reasons so I don't get to see India or Althea as often, yet I still enjoy seeing them when I do. Together (as well as other drivers with their company) have always been professional, gracious and honestly fun to speak to and catch up with. Fun, professional, & consistent... loyal since 2016!

I will never use another cab, uber or transportation service again! This company provides an…read moreamazing service - on time and actually early when I've utilized their services. Communication is perfect - from confirming each pickup, to letting me know they were on the way and when to expect their arrival. I love the SUV - large, clean, comfortable and I feel totally safe with them. Premier Chauffeured Transportation is perfect for everyone, but I just want to add, if you are a woman traveling solo, as I usually am, this is the business to call!!

I reached out to American Limo for a last minute vehicle request due to another cancellation. It…read morewas literally 3 days before the wedding and I was frantically helping my friend try to locate some sort of transportation for her wedding. I reached out to American Limo via Yelp then later moved to email/text. Bill Payne was an absolute pleasure to work with and did everything he could to try and make this work for us. Unfortunately we did not end up using his services but I'm so so appreciative of his assistance. God bless you Bill!

Excellent service, prompt & professional driver. Had a…read morewonderful experience with this company. Spent a day with a group of friends doing a wine tour, could not have asked for a better driver or guide. Gentleman knew the area and history of many of the places we visited. Car was clean and in excellent condition. Everything was ready and waiting for us. Will definitely use this company again and recommend to all I know.

Must book for any party/occasion you have and need transportation for! A group of us 10 girls had…read morethe Mercedes Sprinter for a day at two wineries in the Lake Norman area and it couldn't have been better. The bus was clean and extremely modern (easy Bluetooth system). The ride was super easy (shoutout to our driver Monty). Not to mention we had a lost item situation where they went above and beyond to return it to us. You won't be disappointed!

Great service. Great pricing. Loved our driver he did a wonderful job on our girls night out on the…read moretown. The owner was very pleasant and easy to work with. Will def use again.

Great service and high quality experience. 7 of us rented the party bus for a day and everything…read morewas perfect. On time, smooth ride, super friendly. Made for a perfect day. Thanks V!

If you want the best, you have to find the best, we found the best with Duke Limo, incredible…read moreservice, safe driver, went above and beyond, excellent prices, truly cared about all 6 passengers in the sprinter van. Duke Limo is our to service moving forward.

Super fast response time, but as most of the companies here in Charlotte, no limos. My friends have…read moreused them before for transportation, airport runs, etc. and never had a problem.

We live in Winston-Salem and needed Round Trip to CLT airport and home. This service was GREAT…read more Friendly and helpful driver; immaculate car (Escalade); regular communication to make sure our connections were accurate--I highly recommend this service!!!

This company is a complete disaster. I chose this company to bring our family of 5 to and from the…read moreairport based upon Yelp reviews. Unfortunately, if you are used to using a car service in a big city (where there is any actual competition), you will be dismayed by the lack of professionalism provided by this company. I was sitting on the airplane with minutes to go before takeoff when I received a vm asking if it was ok that the company was not able to provide a car seat for my toddler. Seeing as car seats are required by law, clearly this could not possibly be ok. Once we landed, I called a number provided on our email reservation to find out how to meet our car. The dispatcher is nearly impossible to understand. I was told that plans had changed and a new driver was going to pick us up and that I should call the new driver. Mind you, this is all happening while we are at baggage claim after a 5 hour flight with 3 young children crawling all over us. Long story short, after standing outside at airport pick-up trying to juggle our many suitcases while making sure that our children did not run into traffic, I was told that yet a different driver was going to pick us up. After calling him, it became clear to me that he was not yet at the airport. We canceled the service and were in an Uber within minutes. Finally, we should have taken it as a sign when we arrived at the airport in a car provided by this company after the first leg of our journey to discover that one of our bags had not made it out of the car. A frantic call to the driver brought him back -- along with our bag. I have never before had an experience where the driver did not remove all of the baggage from his car. Well, lesson learned (finally). Never again.

I made a reservation 1 month in advance of my Service Date. At 11:30PM EST, a few hours before my…read morereservation, Upscale Car & Limo calls to let me know the Mercedes Sprinter I reserved was 'Unavailable'. It's been over 2 weeks an I've yet to receive a refund.