Although staff was very personable, still waiting for my tax return in November to be signed and…read morecompleted. No return calls, no follow up although payment of over $500 was made in April, Total crickets

Lizeth did cintact us in February after seeing the review on Yelp. She promised to refund our…read moremoney. We have yet to receive the money. We did have our taxes done by someone else who told us whom to contact to report her fraud. Always remember...your actions have consequences! If she couldn't give us a refund all she had ro do was be honest. Lona Bertino Charles Blakeman

First and foremost, I want to let you know I'm very disappointed with the service at this location…read morethis year, and it is only the beginning of the holiday refund advance season. I'll go ahead and get straight to the point. I received a call on Friday to confirm my 9:00 a.m. appointment on Saturday, December 13th. I waited in front of the office for at least an hour. This location is at 4770 West Ann Road, Ste 2, North Las Vegas, Nevada 89031. I called the number listed on the website and spoke to a lady named Charlie at the Rancho location. She said the tax preparers were running late but would be there soon. There were four of us customers waiting outside. Eventually, I saw Tika arrive--she was not scheduled to work that day, but I want to mention that she was an excellent employee last year. She kindly opened the office and logged into her computer, but was unable to access her Jackson Hewitt account. She called her manager, Pam, who asked to be put on speakerphone so everyone could hear. I expressed my frustration to Pam, the manager. Pam told Tika to send us to the Rancho location, which made no sense to me. If we had appointments, someone should have been there to assist us. Pam said there was a family emergency with one of the tax preparers. However, I found her to be very rude and unsympathetic, as if our concerns were not significant. As a manager, she should have called us in advance to arrange coverage for the appointments. Instead, she acted as though we were bothering her. I have been a loyal customer for many years, but the service has gone downhill this year, especially under this manager, Pam. It is disappointing to see such a decline at Jackson Hewitt. My family, friends, and I--about ten of us--will no longer come here due to the poor service and unacceptable management

First time working with Jackson Hewitt and it was an awesome experience! My preparer was Tika and…read moreshe was not only professional, but communicative, funny and knowledgeable. Great experience overall!

The tax knowledge of these people is truly outstanding. They also really care about their clients…read more In my case the IRS claimed that I had made a mistake in my 2022 filing. Not so bad, but when I sent them proof that I had done my taxes correctly I got no result, rather a second notice. Then I called for help and Paula took over and plowed through the many hurdles, including having to elevate my concerns. She got it done!!!! They're simply great.

I contacted Dan Randall and associates regarding a tax problem I was having with state taxes from…read moreColorado. Paula quickly stepped in and was able to get this resolved. They were easy to work with and reasonably priced. I would recommend highly.

Professional and trust worthy services. I am in the process of rebuilding my credit , do not have…read morethe bandwidth to build my credit. I have secured Royal Services to assist with improving my credit , awesome work. my score has increased Updating clients is crucial and I can say Royal services has not lacked in this area I' definitely would recommend Royal Services to help build your credit

this credit repair service is amazing!!!! i started with a 658 and my score got up to a 683 in 3…read moremonths. my score just took a recent dip due to an incorrect charge off on my account and nicole noticed it immediately and asked me about it and when i told her i didn't recognize that, she immediately began disputing it. it's still in the process but she's great. definitely will continue doing business with royal financial services!

Excellent attention, every year since I move to Las Vegas I do the taxes and all my legal documents…read morewith them. A very professional team. Thanks

When ever close by, get your fax, notary done in a very professional, accurate and timely manner…read more Love this spot! I have used them at least 3 times.

Brenda, gracias por tu ayuda! Tengo 5 años completando mis taxes con usted y El servicio de usted a…read moresido eficiente, agradable, y muy rápido! Muy amigable y habla español!!

Brenda me proveo un excelente servicio. Fue rapida y eficaz. Yo la recomindo mucho, es dificil…read moreencontrar buen servicio y que hablen español. Gracias por toda tu alluda Brenda! Nos vemos otra vez este año.

Stay far away from this place. Came here to do a joint tax prep. Paid $250 to file my taxes. Turns…read moreout, per the IRS, they were never filed.... After filing the taxes, two weeks went by and never got an email from the IRS and their website continued to say "record not found". I contacted the business and the owners reply was "the IRS is backed up and only operating on 30% right now". Another two weeks, nothing. I call and asked again for an update. Same reply from the owner and when I expressed my concern for the tax deadline approaching, the owner said "oh I have a client, I'll call you back".... Crickets. Never heard back. After filing a better business complaint, the owner stated he filed my return but it was denied. I decided to do my own taxes on turbo tax and got my refund within 3 days. Do not trust this business and do not give them any personal information. Will be suing for my money back.

Do not trust Mr Lane!!! We paid a good amount of money to have a professional file our taxes,…read morehowever he did not do it correctly! He caused us over $30,000!!!! This complaint is just our first step, we are contacting a lawyer!! He never took accountability or even offered an apology!!!

I've gone to Jan since the beginning. She's available year round & more knowledgeable than anyone…read moreI've ever met. Refunds every year & she's a dog lover & they always sit by my side. I've referred dozens of people to her. She's the best tax person.

Wow... nothing but lies. First of all, my gf was with me and your husband was in the other room…read more I was a perfect gentleman at the house with witness. Just by reading this tripe you can tell if that had happened you'd have called the police I'm sure. Absolutely ridiculous. And there was no schedule C - OMG!!!! I can't believe the lies being told here. And she said "whoever told me you can't e-file back returns is as clueless as me" the IRS told me and I have proof that your submission was rejected and you never told me. In the end, customers will know the truth by reading your reply. And I'm saving what you wrote about me... I'm sure there's professional ethical issues with your reply. I haven't called or sent any phantom emails I have a daughter and a life, I wouldn't ever harrass anyone. I only called and emailed a couple times trying for resolution and you ignored me. I have those emails too! Nothing harassing about them. You totally ripped me off.