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    Lycaste landscaping

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Lycaste landscaping

    Lawn care

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    4 years ago

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    Deep Green Services

    Deep Green Services

    (8 reviews)

    I had such high hopes with this company until I started receiving after-hours emails and calls of…read moreoutstanding balances that I had already paid. I hadn't the end of the month invoices promised. I did not want to accumulate at high balance, so I gave $150 check to the guy cutting the grass. I even called the owner to make sure that he'd gotten the check. He confirmed that he did and thanked me. He said other clients were upset because they weren't getting the invoices on time. I'd asked him to clean the flower bed, remove the old mulch, and plant the flowers that I'd purchased. I purchased 8, to which he charged $10 a piece and $50 for cutting the lawn. At 9 p.m., I got emails asking me if it was alright to call. I agreed. I got a call from Craig's employee named Julie. She did the billing. She that I owed both $150 and $130. The $130 was marked delinquent one day after the service. I paid it the very next morning. I told Julie that I had paid with a check the $150 and $130 on my credit. She disputed that I'd paid at all. After much back and forth, she finally saw that I had paid and then conceded that she was wrong. Her constant accusations and badgering turned into a disingenuous apology when I said that I would report the harassment on Yelp. She said that wasn't accusing me, but it was me who misunderstood her intentions. I emailed Craig about his Juliesl's terrible customer service and behavior. He said that it was the software but added that I contributed to the issue by giving checks to the landscaper named Netflix. He said that Netflix could have lost the checks between servicing lawns. He told me to pay from now on on the Jobber site with a credit card. I was going to share the emails on Yelp then but didn't want to hurt him or his business. She even said that she'd resign to keep him from getting a "bad review," but once again, I get an invoice that I owed $100. I'd gone online after April 25 to pay $50 on my card. I was charged for April 5, even though no one showed. I have the emails questioning if I were on schedule for April 4, and why no one came? I received a response that they moved it to April 5. No one came on April 5 as promised, and once again, I emailed asking why? Craig responded tonight that I did nothing wrong, and he apologized. He gave reasons as to why he hadn't kept his word. I accepted the reasons but responded that if he'd just told me, there'd be no problems. I tried my best to continue with the company because good, reliable lawn care is hard to find, but my having to jump to hoops to not only pay but to prove that I've paid is unnecessary stress. As a good faith gesture and to give him the benefit of the doubt. I paid the last invoice in full just to be done. I knew that I only owed $50 but I was tired of the back and forth. I looked on my bank statements and saw that I had paid $50. I only owed $50 instead of the $100 that I was wrongfully charged. I contacted Craig and shared proof of payment. He admitted that he'd found the error and was putting my check in the mail. If he can't keep up with his books or schedule better, he will continue to lose business. Anyone who knows me, knows that I pay my bills on time and I don't run outstanding balances. I wouldn't have A+ credit if I did. I have found someone else and pray that I won't have to go through this again.

    Kevin and the crew at Deep Green Services have taken care of our property for years. We rely upon…read morethem to keep us current on seeding, much, trimming and watering. If you're looking for turnkey, hassle-free service, Deep Green delivers. Doug F., Sawtooth Properties

    Lycaste landscaping - lawnservices - Updated June 2026

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