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    Starr Bus Charter & Tours - I'm at Mt Rushmore

    Starr Bus Charter & Tours

    3.2(33 reviews)
    31.2 mi

    Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

    Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.

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    Starr Bus Charter & Tours - At times we traveled near this famous road, many businesses are abandoned.  The route began in Chicago and across the US to California!

    At times we traveled near this famous road, many businesses are abandoned. The route began in Chicago and across the US to California!

    Starr Bus Charter & Tours
    Starr Bus Charter & Tours

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    Kevin Smith Transportation Group - 22 Passenger Party Bus

    Kevin Smith Transportation Group

    3.9(24 reviews)
    18.0 mi

    I've used Kevin Smith Transportation Group for multiple (12+) real estate ride-along tours, and…read morethey've been rock solid every time. I literally just hand them the itinerary -- multiple stops, tight timelines, lots of moving parts -- and they execute flawlessly. Clean buses, professional service, punctual pickups, and zero stress on my end. That level of reliability matters when you're hosting dozens of investors and running a live, boots-on-the-ground experience. Special shoutout to Alex, our driver -- formerly with SEPTA -- absolute pro. Smooth driving, great attitude, knows the city inside and out, and always makes sure everyone feels taken care of. He's become our go-to. If you're running events, tours, or corporate transportation and need a team that just handles it, this is your company. Highly recommended.

    The Kevin Smith group is super. I had visited their website hoping to get an idea of cost for a…read moretrip to the Philadelphia airport and was disappointed to have to fill out a form. It was quick and easy enough, but I'm just impatient. Well that opened the door to some very personalized service. Every detail of my trip was confirmed. Cost and billing with amounts and timing detailed since we also booked the return trip. For each leg of the trip. I got a 24 hour advance reminder with details of time and location. A text upon arrival at our home 15 minutes early erased any uneasiness about being late. Both drivers were so professional. I forgot the name of the first one, but George picked us up and was a gem. As soon as the plane landed I got a text that George from Kevin Smith was there to take us home. Followed by a picture of him holding a sign with my name. And just like that he was there as we arrived at the luggage carousel. Luggage was quickly retrieved and he led us to the lovely new Lincoln. One of the most comfortable cars with the smoothest ride. Vacations are so much better when there are no worries about getting to the airport and home again. Especially with this group. Everything, clean, polished and top notch.

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    Kevin Smith Transportation Group - Party Bus Interior

    Party Bus Interior

    Kevin Smith Transportation Group - Stretch Limo Exterior

    Stretch Limo Exterior

    Kevin Smith Transportation Group - Stretch Limo Interior

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    Stretch Limo Interior

    Lync Transportation Services - medicaltransportation - Updated June 2026

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