Steve, the owner was awesome with his presentation on the classic car I was looking at. An…read morehonorable man, he pointed out the good the bad in the ugly regarding the car, and suggested a car inspection service in the area to save me the eight hour ride. Not once did I receive any pressure to purchase this car. So refreshing to see an owner of a car dealership with positive demeanor. Ashley in finance was awesome getting me very favorable financing just in case I wanted to buy the car. She was professional and understanding and a true asset to her position in finance. Even though I didn't buy the car, and my search continues, I will still peruse their website, just in case...

I recently purchased a car from here & let me say they were great from the jump. I dealt with both…read moreowners but majority Tony & he made it as easy as possible the first go around. I also was purchasing the vehicle from out of state so there was a longer due process & a few hiccups I ran into with the DMV that had nothing to do with the dealership.. Tony went out of his way to help me get it all squared away knowing it was my first time purchasing a car out of state & not being familiar with the process. I would recommend these guys to anyone!

Excellent service. As many have stated..one of the nicest and honest individuals you could meet…read moreand do business with! Highly recommended!!

Ordered a 2024 bronco, got a call telling me it was ready went down next day they still had to put…read moreparts on told me they needed 600+ to do something that should have been done at the factory Ima so I waited 8 hrs for this and cleaning to be done,also was told they could give me more money off if I got the factory discount paper from my former employer I did and the same amount was charged when I picked it up,they did take money off when I ordered but showing the paper didn't take any more off, was told they did that when it was ordered, so not sure why I even needed discount paper, my advice go somewhere else.

In June of 2023, I purchased a 2016 Kia Sorento from Cochran Chevy with a 6 month, 6,000 mile…read morepowertrain warranty. About 2 weeks after I bought it, the car would intermittently make a loud sound and begin bucking when down shifting. I called Cochran and brought it in to be looked at. The mechanic kept the car for the entire weekend, and eventually replicated and experienced the bucking. He identified the problem was the transmission. We asked to have it repaired under the warranty, but the mechanic told us "because it's intermittent, good luck proving it to the warranty company". We began to argue with the sales manager that we didn't want the car anymore since they weren't going to fix it. After some back and forth, the sales manager agreed to return the car, but we had to purchase another vehicle. We bought a 2016 Hyundai Santa Fe for an extra 4k on top of the Sorento's return price in July of 2023. Over the next year, we took the Santa Fe to Cochran Ford in Butler for oil changes, and it was inspected by this location in June of 2024. On July 3, 2024, the engine shot a rod and the engine was damaged. We found pieces of the rod/engine on the road and in the engine bay. After getting quotes upwards of 20k to replace the engine, we contacted Cochran to see if they would work with us on possibly trying to trade this in - being that they sold it to us 12 months ago and I only put 8k miles on it. The car, in total, has 97k miles. The salesman told us he'd check with his manager, and never called us back. We've called multiple times and left messages, and no one will call us back. ABSOLUTELY DO NOT TRUST CARS FROM COCHRAN. They do NOT stand by their warranty, they do NOT stand by their cars, and they do NOT stand by their customers. On the flip side, Diehl Automotive in Butler talked with us multiple times on the phone, and offered us trade in on the broken Santa Fe, when they owed us nothing. Please take your business to Diehl Automotive or at the very least, STAY AWAY FROM COCHRAN.

My first Subaru - 26 Crosstrek. Purchased this vehicle from Ty Honzo - best new car purchase…read moreexperience i ever had - Ty is a no pressure, no hassle, no games salesman. I definitely recommend asking for him if you are shopping at this dealership.

Well I wish I could be happy with service. We drive less than 5,000 miles per year and caught that…read morewe should have a reduced rate for the emissions sticker. Oil change and filter was close to $100. Needed wipers on front to pass inspection. Did not see evidence of wipers being tested since car was returned not washed so how were the wipers tested? Suggested several other replacements trying to ding us for several hundred more dollars. We were there for over four hours because our car was lost in progression. Have witnessed service going beyond downhill. Claimed people called off-gee I guess I could bet the house on why??? Oh, which reminds me only one coupon at a time. Taking my business and prompt payment to a place that appreciates my business. I don't want to feel ripped off in service. Maybe Mr Cochran should pay more attention to make sure his dealerships are meeting expectations because this dealership is not.

Great employees and reasonable prices. I went to test drive a vehicle and they had just filled the…read moretank. They didn't ask me for more than the sticker price, which was more than understandable given the global increase of prices following the pandemic as well as the work that the owner had put into it himself. I had brought a close friend of mine who had previously worked with cars to help steer me right, but he also did a good job of speaking plainly and coming off as human. Car salespeople, especially in used cars, get a reputation as being oily people but the owner was straight to the point and transparent. He lent us the time, space, and manpower to look over the body, underside, and internal workings. Speaking of other car dealers, the vehicle I ended up driving away in was one of the nicest used cars in the area, especially considering its price. It's been a good few months since I had purchased the vehicle and it has felt good and held up well. If you are looking buy a car in the north western Pennsylvania area in a good condition for a good price, I would recommend Wallace Family Motors. I drove an hour and a half and it was well worth the journey.

Dishonest business model fixing wrecked vehicles and hiding known issues just to make a buck!…read moreAsked to fix issues in ethical manner and quickly got defensive and pointed me to their attorney. What are we hiding that we need an attorney on speed dial????

We were looking for a used car for our teenage son. After visiting multiple other dealers around…read moreButler and Cranberry we walked into Baglier Mazda pretty frustrated with the entire car buying process. We had a particularly bad experience with very pushy sales people at another local dealer. We met Shawn and our outlook on the process changed dramatically. He listened to what we were looking for, respected the budget we gave him, and helped us compare options which ultimately helped us land on the perfect car for our son. We also worked with Jason on a day that Shawn was off and the continuity of service never changed. The entire process from looking to paperwork and pickup was easy and painless! We will go to Baglier Mazda first when looking for our next car.

Bought a jeep rubicon. Even though I was told I would get free inspections as long as I owned the…read morejeep, it was not inspected when they sold it to me. Did not notice for a week. Took it to my own mechanic and it failed. No license plate bulb and the kit was missing to put one on. Door stop for the tail gate is missing. Had to pay extra to have them wire a universal license plate bulb on plus the inspection. I feel these things should have been taken care of before they sold it