Working with Garrett at the dealership was hands down the best car-buying experience we've ever…read morehad. From the moment we walked in, he made us feel comfortable, informed, and never pressured. Garrett truly listens--he took the time to understand exactly what we were looking for, walked us through all of our options, and patiently answered every question we had (and we had a lot!). What really stood out was his honesty and transparency. He broke down every detail clearly and made the entire process smooth from start to finish. We never once felt rushed or upsold. Garrett genuinely cared that we drove off with the right car--not just any car--and it showed. If you're shopping for a vehicle and want someone who is knowledgeable, trustworthy, and genuinely enjoyable to work with, ask for Garrett. He turned what can be a stressful experience into something we actually enjoyed. Thank you!

I don't likie to give bad reviews, but this one is a long time coming…read more Do not buy a car here. I had issues at the start purchasing my Trailblazer 2023 new. They added on all kinds of extra charges, and did not tell me, rushed me through the process and when finished, my car payments were much higher than what they should have been. I managed to go through all the protocol to get my money back from them, but they gave it back. If you purchase, watch those extra fees! Secondly, my 2023 Trailblazer had to be towed to the closest chevy dealership to me (or it would cost me extra to have towed more than 25 miles) - we are on the second day, not looked at yet, and they won't give me a loaner until they look at the car. I understand they can be busy, but I need to be at work and no one will help me with a loaner. Not the chevy dealership I purchased from because I had it towed to the closest dealership, and not the chevy dealership its at now. If you need service or help with your vehicle, don't expect to get it. They promise you the world and give you nothing in return. A two year old car and now the transmission may not be any good. The car isn't used excessivly, as I work from home but two days a week and only use it locally. Unbelievable.

I went to pick up a car with a friend. The staff was very…read moreknowledgeable and friendly. Got a great vibe from the place. I recommend it.

I traded in two used low mileage Hondas (Ridgeline & CRV) for a new Honda CRV. The staff member…read more(Jonmichael ) who handled the transaction was exceptional in his low-pressure helpfulness and knowledge of the process and various CRV options. Honda got two good vehicles for resale and I got a great new CRV for a reasonable trade-in price. A win win!

We were looking for a specific used car, willing to drive a couple hours for a good one, but wanted…read moreto lock-in the OTD price before traveling that far... After 8 weeks of searching, Diehl Toyota in Butler, PA posted one that fit our description, we negotiated the OTD price via email, drove a couple hours to inspect & test drive it, bought it for the agreed upon price, got a good interest rate, didn't get hassled to buy add-ons, etc. and overall, it was one of our better car-buying experiences in the last 20 years. We worked with Christopher Lasuola & Dominick Hillwig. Diehl just bought out a dealership closer to us, in Wooster, Ohio, so apparently treating people right is a successful business plan.

I went down to the dealer to sell my 2020 tundra which is an hour from my residence...they tell me…read morethey match carvana pricing...I would feel more comfortable selling it locally instead of online...I get there the guy comes out looks at my truck low balls the hell out of it at 27k...he's around 11k low mind you...books 36 to 40.....they just lost every sell that I was ever going to point in their direction and I will never buy a part off of them....the guy was rude to boot...this truck has 69k miles on it he tried implying that it should be 1 step from the scrap yard... I will never step foot on that lot again....p.s. I've had a week to calm down b4 I gave this review.....I WOULDN'T GIVE THIS PLACE ANY BUSINESS AND I WILL NOT EVER BUY ANYTHING FROM THERE....SINCERELY A 20 YEAR MECHANIC THAT KNOWS HOW TO UPKEEP A VEHICLE

My partner and I came to this dealership casually looking at a VW Tiguan to test drive. We didn't…read morehave to buy - it was more of a whim. We met with Josh Philips, who we loved immediately. He was down to earth and not pressuring at all - totally understood what we were looking for and was extremely friendly. We left and test drove a few other brands of cars and ultimately returned to Diehl when we knew we wanted the Tiguan. After some reasonable back and forth on trade in price for my existing car, Josh and another gentleman, Corey, helped us get down to a number that we were happy with paying for a monthly payment. I seriously cannot express how much fun we had in this experience. We had great conversation with these individuals while also getting exactly what we wanted in a car and trade in value. Couldn't speak more highly of this group of people. Go to Diehl!

Stay away from Dehl VW of Butler unless you want ripped off. It's pretty bad when you go in for…read morewarranty work and they still end up breaking it off in your a$$. I went in this past October to buy my wife a new Atlas, told them what I wanted and they gave me an outrages price and tried to up sell me to a 26 instead of the 25 my wife wanted. It's pretty sad when I can spend $370 for a one way flight to Baltimore and purchase the vehicle and save 10k with incentives and lower interest rate and drive it home the same day knowing that the Dealer 8 miles from my house could've had my business but wanted to screw me rawdog style. These ballbagS lost my business forever. The salesmen to the service department is a joke, the parts guy is pretty good, and nice building (But that's like putting lipstick on a pig..) everything else is a $hit show. And it's always nice when the service joke Hillary talks down to you like you're a dumb a$$. Probably takes her 2 hours to paint that face on every morning after the walk of shame, save yourself some aggravation and go to Wexford VW. Because you'll get screwed at Dehl. No deal Dehl...

I stopped in yesterday to check out a pre-owned Ineos Grenadier that I saw online. I called the…read moredealership and was directed to Mark in sales, and asked if I could come up and take a look at it, and he said sure, and told me he would pull it out and park it in front of the dealership for me. When I arrived, the vehicle was right out front. Mark was very cool, he said they are a no-pressure dealership, and he handed me the key and gave me a printout of the CarFax, and asked me if I wanted to take it for a test drive. After putting on a license plate, I was able to take it for a solo test drive. Afterwards we chatted a little bit about pricing and such. It is a very unique model, and I am glad I was able to check it out. THANKS to Mark for a very professional experience . . . Cheers!

Drove 2 hours to look at a vehicle they couldn't sell. The lady had no clue what was going on.read more

My first Subaru - 26 Crosstrek. Purchased this vehicle from Ty Honzo - best new car purchase…read moreexperience i ever had - Ty is a no pressure, no hassle, no games salesman. I definitely recommend asking for him if you are shopping at this dealership.

Well I wish I could be happy with service. We drive less than 5,000 miles per year and caught that…read morewe should have a reduced rate for the emissions sticker. Oil change and filter was close to $100. Needed wipers on front to pass inspection. Did not see evidence of wipers being tested since car was returned not washed so how were the wipers tested? Suggested several other replacements trying to ding us for several hundred more dollars. We were there for over four hours because our car was lost in progression. Have witnessed service going beyond downhill. Claimed people called off-gee I guess I could bet the house on why??? Oh, which reminds me only one coupon at a time. Taking my business and prompt payment to a place that appreciates my business. I don't want to feel ripped off in service. Maybe Mr Cochran should pay more attention to make sure his dealerships are meeting expectations because this dealership is not.

Kenny and his crew came through huge! I had some vehicle issues and a limited budget and he was…read moreable to set me up perfectly. 10/10 recommend

Great place to go for personal service and a surprisingly fine selection of vehicles, all newer and…read morein very nice shape. The business is a very small operation, run by 2 men. The are honest and know what they are doing. They are not out to rip off their neighbors, the way some dealerships do. I expected some hole in the wall, but I was extremely caught off guard. The community of Butler needs businesses like this to continue to grow.