Ordered a 2024 bronco, got a call telling me it was ready went down next day they still had to put…read moreparts on told me they needed 600+ to do something that should have been done at the factory Ima so I waited 8 hrs for this and cleaning to be done,also was told they could give me more money off if I got the factory discount paper from my former employer I did and the same amount was charged when I picked it up,they did take money off when I ordered but showing the paper didn't take any more off, was told they did that when it was ordered, so not sure why I even needed discount paper, my advice go somewhere else.

In June of 2023, I purchased a 2016 Kia Sorento from Cochran Chevy with a 6 month, 6,000 mile…read morepowertrain warranty. About 2 weeks after I bought it, the car would intermittently make a loud sound and begin bucking when down shifting. I called Cochran and brought it in to be looked at. The mechanic kept the car for the entire weekend, and eventually replicated and experienced the bucking. He identified the problem was the transmission. We asked to have it repaired under the warranty, but the mechanic told us "because it's intermittent, good luck proving it to the warranty company". We began to argue with the sales manager that we didn't want the car anymore since they weren't going to fix it. After some back and forth, the sales manager agreed to return the car, but we had to purchase another vehicle. We bought a 2016 Hyundai Santa Fe for an extra 4k on top of the Sorento's return price in July of 2023. Over the next year, we took the Santa Fe to Cochran Ford in Butler for oil changes, and it was inspected by this location in June of 2024. On July 3, 2024, the engine shot a rod and the engine was damaged. We found pieces of the rod/engine on the road and in the engine bay. After getting quotes upwards of 20k to replace the engine, we contacted Cochran to see if they would work with us on possibly trying to trade this in - being that they sold it to us 12 months ago and I only put 8k miles on it. The car, in total, has 97k miles. The salesman told us he'd check with his manager, and never called us back. We've called multiple times and left messages, and no one will call us back. ABSOLUTELY DO NOT TRUST CARS FROM COCHRAN. They do NOT stand by their warranty, they do NOT stand by their cars, and they do NOT stand by their customers. On the flip side, Diehl Automotive in Butler talked with us multiple times on the phone, and offered us trade in on the broken Santa Fe, when they owed us nothing. Please take your business to Diehl Automotive or at the very least, STAY AWAY FROM COCHRAN.