We made an appointment and gave them our insurance information several weeks before our…read moreappointment. When we showed up for our appointment, they informed us that there had been an issue with the insurance (authorization blocked for some reason) and, when they made an attempt to call and inform us that we needed to call our insurance, my husband didn't recognize the number and didn't pick up, They cancelled our appointment. My husband took off work to drive me, and I am recovering from an illness. They didn't offer to squeeze us in but told us to leave, call our insurance, and then reschedule. I got angry and gave them very direct feedback. They called my husband later and told us we are not welcome to return. I am writing this review so that people making appointments with this optometrist understand the risks: They do not communicate by text or email, and, if you don't pick up when they call, your appointment may be cancelled without care or consideration on their part for the impact on the client.

I lost my glasses unexpectedly and was calling all over to see who took my insurance and who had…read moreavailability. I called And they said the first appointment they had was a week and a half out and they could put me on the waiting list. I said okay and in one hour someone had canceled a appointment for later in the day and I was able to squeeze in. I am not local to this area and was very happy that they were able to take me and my insurance. When I arrived the receptionists were all very welcoming and as I waited I noticed how clean and home like it was compared to other places I have been seen. I was called back for my exam and the lady who did my 1st exam was kind and patient with my inability to keep my eye open during the air pressure test. I went in for the second part of the exam and was immediately comfortable with Dr. Eberhardt, he was very knowledgeable and explained to me my slight astigmatism and as we talked I asked about food to eat for eyes and what type of diet I should keep to for longevity in my eyesight (eye issues and blindness due to diet are common in my family) he gave me very good medical advice and before I knew it the exam was over. The glasses I was selecting from (economic package deal) were very nice and I had many options to choose from which usually is not the case in other offices I had been to in the past. If you are looking for a great prescription, welcoming staff, and a knowledgeable optometrist. I would highly recommend his office.

I'm 62 yo. I have never had a more thorough eye exam in my life. Everyone that works here are so…read morefriendly and helpful. At my age I had some concerns. My doctor was very thorough examining my eyes and explaining everything in great detail. I highly recommend this business for everyone from children to grandparents.

Just completed my eye exam and ordered my new glasses. It was the best experience I ever had. The…read moreentire office staff and technicians were highly professional, courteous, and knowledgeable. My exam with the Dr Jones was superb. He was personable , explained in detail what my results were and provided long term solutions. The entire process was relaxing, fun and I received great care. They are number 1!!!

First time, Last time to visit this practice. I am new to Mount Vernon, I called prior to booking…read moremy appointment to insure that my visit would be paid in full by my insurance. I was told it would. The visit itself was upsetting, I felt the sanitary conditions of the office & equipment left a lot to be desired! I received a bill for the REFRACTION portion of my visit, which I paid. I had mentioned to the examining optometrist I would be filling my glass prescriptions at Costco, as frames and prices were too expensive for me. His response was they would be sub par quality. I responded that if my prescription should change next year, I couldn't afford over $1,000 at HIS optical department. I have requested my records. I will not go back to Valley Vision & Optical.

Terrible experience -- hard to get an appointment when you work full time, glasses were double what…read moreI've ever paid anywhere else, unprofessional lady on the optometry side, poor vision with the new glasses, ended up starting over with a new office to finally get taken care of properly.

Apparently Delta eye insurance dropped Cascadia, but no one told me. My wife and I went n for our…read moreyearly eye check up. The lady at the front desk verified that we still had Delta insurance. She said nothing. Several weeks after our appointment, we received a bill for over $320.

I'm was visiting from out of state and my sunglasses lens fell off its clip. They were willing to…read moretry and fix it and were successful! The customer service was above and beyond. Thank you!

Cascadia eye is wonderful. They are kind and knowledgeable and Dr. Rasmussen put my mind at ease…read more The only reason I give them a 4 is that they use an answering service - the First Lady I talked to was extremely nice. The Second Lady I spoke to was not.

Had an incident where we called for a follow up eye appointment after an emergency for a chemical…read moreburn. The receptionist/scheduler provided some dates and times that did not work with our schedule as they were early in the day and would require taking time off work. She stated she had later openings for availability but refused to offer them while offering rude remarks about how this is more important to work and should take the early appointments. We were flabbergasted by this and responded with that we will find another eye clinic to work with and hung up. Terrible customer service.

Pam was so rude did not listen never felt more insulted…read moreabout being 43 in my life doctor was no help at all because I wanted a more simple prescription for my lenses. Never going back!!!!!!!

They are super friendly, knowledgeable and professional. The best optometrist that I ever went to…read more Highly recommend.

I am new to Whidbey Island and went to Bayview Vision Clinic to see Dr. Davies. i was so happy…read morewith the whole experience, the receptionist was cordial and so helpful. i felt completely informed and any concerns i had were fully addressed by Dr Davies. He was both understanding and so competent. Thank you, Bayview Vision.

Dr. Davies caught a missed diagnosis of a torn retina. I'm waiting for surgery at this very moment…read more So very grateful for his thorough exam and for listening to me even though I had seen another doctor last week.

First class care from beginning to end. I was referred by my Optometrist and Pacific NW Retina…read morereached out to me and had me scheduled within 24 hours. All staff are very welcoming, caring and knowledgeable. I cannot say enough about Dr. Klesert. He is very thorough in getting to know his patients, asks important questions to help understand what's going on. I was seen as a new patient and am very fortunate to have been scheduled with Dr. Klesert. I had my very first ever injection in my eye and Dr. Klesert and staff made everything go smoothly. Of the many reviews I've read, all of the doctors are excellent. I would highly recommend Pacific NW Retina for your retina needs. Juliette Newlin