If I could leave zero stars, I would. I cancelled my business policy with Tucker Insurance Agency…read morewell before the renewal--not only did I email them, I mailed a physical letter, and even texted directly with Rob, who acknowledged the cancellation and the reason for it. Despite that, they still drafted my ACH for the premium. That was over two months ago, and I'm still fighting to get my money back. We're talking over $2,000 wrongfully taken from my business account. Their excuse was that the carrier (EMC) needed to complete an audit before any refund could be issued. Fine--so I completed every single document EMC requested. That was a month ago. Still no refund, no accountability, no urgency, no resolution. At this point it's beyond incompetence--it's unacceptable business practice. Funds should never be drafted on a cancelled policy that was confirmed multiple times. If this is how they handle clients, I'd strongly recommend taking your business elsewhere. I am posting this publicly in hopes that Tucker Insurance Agency finally does the right thing and returns the money they never should have taken in the first place.

In my opinion, location doesn't matter that much for your insurance company, since most business…read morecan be taken care of by phone or mail. So don't let the drive out to Belleville put you off from doing business with Tucker. Besides, the office is less than a mile from the exit off I-94, so it's not too far a drive from Ann Arbor or Ypsilanti if you do have to go there in the flesh. I'm actually a little annoyed with Tucker at the moment over a billing issue. We thought we'd paid our car insurance in full for the year, and then received an additional bill for 6 dollars and some change. I wasn't entirely satisfied with the explanation I got for this charge; it had something to do with the "paid in full" discount be lower when they lowered our premium. Still, I would recommend them for one main reason: they're independent and can shop around for good rates for you. I learned to go with an independent agent when I worked for one many years ago. An independent isn't tied down to selling just one brand of insurance, so they can shop around and almost always can find you the best deal. We have both our home and car insurance through Tucker, and having more than one policy with the same insurance agency will also often get you a discount. They've been fairly responsive to phone calls asking if a rate can be lowered, so overall, they're OK. We'll stick with them at least until next year and then see if they're still able to get us the best rates.

Unresponsive and couldn't answer my questions. I have called and emailed an associate and his boss…read moreand no response from either. Will be looking elsewhere for insurance

I have been with AAA for a long time my agent recently retired with no notification. I was told…read morethey are no longer assigning agents, I will just get whoever is up next to handle what I need. I filed a homeowners claim back in August from the storm. Didn't hear anything back for 2 weeks. Then was told I was denied because I had no home owner insurance. That was after I had spoken to my agent at the time, before he retired, and he said just to call Home Owners claim and file. After I called and said I was denied, my agent said they made a mistake on their end and they recently got a new system and my policy was not changed over to the new system. I then had to refile. Now we are 8 months later and I cannot get a return phone call or email after even being passed to a so called manager. After I left a message he texted me and said please text me so I did. Did I get a response? No. Today they connected me with some random adjuster and said I needed to deal with my assigned adjuster. Oh you mean my assigned adjuster who I haven't heard back from or her supervisor? Definitely time to leave AAA after I get this dealt with. I am a pretty patient person and understand that these days we have to have a lot of patience with businesses, but this is ridiculous. They sure are there when the bill is due!

Great experience for years with Basemah Elayan as my Home & Auto insurance agent and agency!…read moreThey've been been friendly, responsive, and helpful with both my home and auto insurance. I really appreciate the personalized service and would happily recommend them to others.

From the owner: Auto Insurance, Home Insurance Services…read moreBoaters Insurance, Life Insurance, Memberships, Personal Lines Coverage, Motorcycle Insurance, Renters Insurance, Motor Home Insurance Brands AAA Insurance Locations Facts Serving Michigan

My grandma helped me find my first car and I was clueless to car insurance and especially what goes…read moreit to the process. Which now I know tickets accident can rack up. Before my first car, my dad let my sister and I share a car so we could drive to School and he had State Farm. I know State Farm is one insurance company to most people but there are many State Farm agents. My dad was with someone else and told me to go to him and no one else. Well u know grandma'a they always do what they want. Especially mine. So I found the car I wanted and my grandma was with me. the dealer told me the stuff I needed to get before I can drive off with it. I wanted that car that very moment. Well my grandma made it happen with amazing help from Cindy Fletcher at State Farm. It was getting late but somehow Cindy made it happen. Especially when most people leave the office either right at 5pm or a couple minutes sooner and if there is a call most people wouldn't answer thinking it might take to long and have to leave later. This wasn't that case with her at all. I don't know if my grandma paid over the phone or what happened but the dealer came back with the keys and I signed some papers and was on my way. This might be long but it's important. I stayed with her with every car I had. Well my grandma wanted a new one and lease it because of her age and she rarely drives. So she let me have her old car, which only had about 55,000 miles and it's an older car but fully loaded. Any how, my grandma passed away last thanksgiving. It was a huge loss to me and then all of a sudden I had so much responsibility and stress and bills and a lot more and that's not including planning a funeral and there a lot of things u must do. During this I called Cindy and needed a lot of help. My car was still in my grandmas name. She gave me the title to changes it years before but I let it go not thinking this could happen. Plus the leased vehicle and now house insurance. Cindy told me to come in and we would figure it all out. When I went in I was scared and nervous and still very upset about loosing my grandma. Her receptionist was extremely kind but Cindy came out and greeted me at the door as well. I assumed the girl up front would buzz her or go and tell her I was there. Cindy coming out and greeting me was very nice. We went to her office and she had already done a lot of the work for me. Which felt good because I couldn't stop crying and was embarrassed and I thought I'd be there for hours. I do feel she went above and beyond to help me in the situation and also talked to me about my loss and it felt good to hear what she said. She helped me a lot more then she had to. So I would recommend her to everyone. She is smart and has a great memory and had contacted me to help with other things. Plus they offer more things. They offer credit cards at good rates, life insurance which is very cheap. Since my mom is ill and can't work or make money, life insurance on me would be the only way for my mom to survive. I know so any places offer it. But at the low cost and the large amount my mom would get. I couldn't pass it up. Cindy is the one that mentioned it and I was grateful, I was scared my mom would be alone and have nothing so this was needed. So a special thank u to Cindy and her assistant for everything.

Extremely helpful, patient and kind. The agents work personally with you and truly find the best…read moredeal and best option available. Screw Geico!

I have had several times where Loyalty Insurance has significantly help me to get several…read moreproperties, car insurance , home insurance and umbrella policy reissued. Dealt with red tape and went over and above for and insurance agency. They also found me the best prices and reduced my overall yearly cost. Special thanks to Andrea for handing us. I see why they are named Loyalty

Great Service & Care. I want to commend my Agent Candice Zagota for the detailed attention she…read moregives to my policy. I'm grateful and wouldn't change her meticulous attention for any other!

Very informative and friendly. Work with your budget and gets the best price available. You walk…read moreaway feeling like a friend

Cold-calls phone numbers without verifying Do Not Call Registry (donotcall.gov). When informed of…read moretheir responsibility, their caller became argumentative. Very questionable business practices, and I'm not (and now never will be) their customer!

I can't say enough great things about Anita Murray at State Farm. Anita is professional,…read moreknowledgeable, and truly cares about her clients. She took the time to explain all of my coverage options in detail and made sure I understood exactly what I was getting. I never felt rushed or pressured -- just supported. Anytime I've had questions, she responds quickly and handles everything efficiently. You can tell she genuinely wants what's best for her clients, not just to sell a policy. It's rare to find someone who combines expertise with such great customer service. If you're looking for an insurance agent who is reliable, honest, and easy to work with, I highly recommend Anita Murray!

Yes 1,000% Very knowledgeable well spoken and tries to get…read moreyou the best deal possible I've known her for over the years and she's nothing but great to her customers and workers! Very impressive I would send other customers to her before anybody else !

Progressive in general is a scam of insurance. If you never have to use it its great, nice a cheap…read more But If you need it, you get what you pay for, cheap. I was run off the road by another vehicle and hit a car. They refused to pay any damages on my car with the reason being I had no dash cam to prove it. THe agent also told me that with being with progressive we are required to have dash cams and submit the videos for their review of every accident. I have over $8,000 damage to my car and an adjuster will not even come look at it and say they will not pay. I have been with them for over 10 years and never made a claim. So basically, I have given them well over 10,000 of my own money and they will not fix my vehicle because I do not have a dash cam, which apparently is required per the adjuster. THIS IS A SCAM!!!!! GET REAL COVERAGE!!!!!!

Don't use these guys my daughter has been paying $500 a month for 2 years great driving record good…read morecredit about a month ago someone hit her and now progressive is telling her she's on her own no help at all even paying $500 a month for full coverage they r the worst insurance company ever don't use them

This is the worst State Farm office you could choose. I have held an account with State Farm for…read more20 years and have never encountered such incompetence with an agent. I had no choice in rating her 1 star. It was necessary to post the review.

The staff here are very friendly. They are always willing to go out their way to help. Highly…read morerecommend this office.

AK was personable and very helpful getting my auto policies. I know personally that State Farm…read moreinsurance is the best that there is so I was happy to go through Jasmine Ross agency for my renters insurance and my car insurance! Thank you AK and Merry Christmas and Happy New Year!

Excellent Customer service!! the ladies that run the office are super professional, knowledgeable…read moreand amazing. If you want impeccable service and quality insurance definitely visit this State Farm In Michigan.