High turnover and no sense of job security. I would say that during my short time with this agent,…read moreI was never instructed to write bad business. The agent wanted to collect a profitable and long term repeated business with his clients which makes a perfect business model. As long as you service your customer with the respect and time that they deserve then the business will follow.

This agent and statefarm have been a total nightmare! I have never come across an agent who does…read morenot take responsibility in making sure that he and his staff are doing their job properly. After a car accident, Statefarm did absolutely nothing from the agent to the claims department. I had to figure things out on my own. From going to the police department to calling this agent numerous times. On top of all of that, they claimed that I did not have insurance! I am enrolled in autopay. Do yourself a favor and save yourself your own sanity! Find an insurer and an agent that provides services for your moneys worth!

In spite of never having a claim with either house or auto, and having no tickets, my rates…read morecontinue to rise. And now, when you try to call Cliff Hart - your calls go to a call center overseas. I can't wait to drop Allstate and switch to a much better agency with personal touch and attention to detail.

Talked to 2 different agents to simply get an insurance quote on my truck. Communication was…read moreterrible! phone calls & even e-mails were not returned. When I sent a copy of my current insurance communication came to a screeching halt. Michigan Law requests $250-$500k Bodily Injury Liability, this agency quoted me $50k to $100k to try and cut corners and remain competitive . My search continues for a competent Auto Insurance Agency yours should as well.

Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

I stopped in on a whim and I'm so glad I did. Jonathon was really welcoming and made getting…read moreinsurance for the first time so easy. I've already recommended this place to all my coworkers and friends. Thanks again Jonathon!!

What is the point of even having insurance when - after a pipe bursts in September causing $25k+ in…read moredamages - you are told it will be covered by everyone who works on it and then they give you the run around/ causing you to need to file a complaint with the state? What even do we pay the broker for since we could never get ahold of them (the guy was on vacation for three weeks? And kept telling us he'd call us)? We are no longer State Farm costumers. And never will be again.

Last weekend I was in need of coverage for a new boat that I had purchased. I turned to Kevin and…read moreJustin at Kevin Shettler State Farm for their help. They helped me after hours on a Sunday and they took their time to explain the best coverage for my situation. Kevin and Justin helped to make my experience an easy, informative, stress free decision. Thank you!

Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.

Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.