We work with Lee and he is great! He helped us decide how much coverage we needed and was very…read morehelpful. Their prices were the best and when we had a claim they were awesome to work with. We will be Liberty Mutual customers for life!

Once you sign on with them, customer service plummets! Totally unacceptable, unprofessional and…read moredisrespectful. In our case, we have auto insurance and have been kicked to the curb after purchasing. Avoid these bad actors!!!

I HIGHLY recommend D. E. Irwin Insurance Agency to anyone who needs health and life insurance!…read more Dave was great!! He helped me find a health plan that is meeting my needs and is MUCH more affordable than my previous health plan that was through a different agency. I'm saving more money now, and I'm even able to keep my same doctor through my new plan! Dave provided me with several different qoutes and walked me through each plan. He helped me compare all of those plans to determine which one was the right fit for me! I'm SO Grateful for Dave's extra help in helping find an affordable plan. Don't go anywhere else! You found the right place! Call him, he WILL help you! Allison Audet Bloomfield Hills, MI

From the owner: D, E. Irwin Insurance Agency, PLLC provides Medicare Advantage Plans, Medicare Supplement Plans,…read morePrescription Drug Plans, Individual and Group Major Medical Health Insurance, Term Life and Final Expense Whole Life Insurance to Michigan Residents.

They were great about following up after the initial request. They followed up with a quote very…read morequickly. Unfortunately, I did not go with them at this time, but will definitely keep them in mind when it's time to renew.

From the owner: Looking for a customer-centric insurance agency? Look no further than the Amanda Clark Insurance…read moreGroup! As a multi-lined business, we offer a wide range of insurance products from various carriers. Our founder, a Christian woman, aims to create a familial atmosphere for all our customers. Plus, we have English-speaking staff as well as translators for Tagalog and Bisaya. Join our community and let us serve you today!

Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.

Chris helps many of our buyer clients with insurance needs and always carefully explains coverage…read moreand options. He saved us $6,000 by switching from All State who did not take care of us with our tornado damage. I have to say that having a good agent can make all the difference in the world. Based on his education, knowledge, attitude and community contribution, he is someone we trust to refer to others, earning our highest compliment.

I had the pleasure of working with Chris Monaghan and his agency recently and I cannot say enough…read moreabout his character and his professionalism. He took the time to listen to me and and UNDERSTAND me and it meant a great deal. I will never forget his kindness and I hope to do business with him again.

Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.

Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

State Farm in general tends to have good customer service and good responsiveness. As far as…read moreclaims, when someone hit my car (while I was parked, mind you), the agents here did listen to the story. They tended to refer me to the corporate office which I wasn't too pleased with. Though I understand that the nat'l hotline handles claims, I would prefer they look into my case on my behalf. Because really, that's the only time you need your agent, right? ..is when someone doesn't look where they are going and bumps into the driver side of your car WHILE you are parked. The only time the agents here were very friendly was when they were signing me up for their insurance (of course). In general, as a local chapter, I wish they were a little bit more "on top of things" and responsive to their clients. It just seemed like when an accident actually happens, they don't have a lot of answers or responses to questions. I think this office is fully capable of improving on this.

I called Ben and a couple of different agencies on 7/03/2020 when I found out that our son (who was…read moremoving from California to Michigan), had to have a Michigan No Fault Insurance policy before he could pick up his new car. Ben responded on a holiday and reassured me that he and Josh, his staff associate, would take care of the insurance needs as soon as possible. Ben also informed me that my son was able to transfer the coverage from State Farm in California to Michigan with ease. Thanks Ben and Josh for your empathy (I was in a bit of panic when I first called) and professionalism! You truly are "Here to Help Life Go Right!"

Excellent service. Everyone I've encountered at this office has been consistently friendly,…read moreefficient, knowledgeable, and thorough. I recommend Ben Torres unreservedly.