I had a very good time and Roy was very helpful. I would tell my friends to check out first team…read moreKIA.

I brought my car to Kia after it broke down on the side of the road. I got it towed there. I told…read morethem what was wrong with it and that it needed an engine replaced and they said that they had to contact the other Kia that serviced it to make sure that my warranty was still good. They said they would give me a call back in about two days and two days turned into a two full weeks. So I ended up calling and they said that they did not even check with the other Kia yet about my warranty, which is ridiculous because it's been there for two weeks. It should've been done. Then they called me a whole other week later and told me that my warranty is good but my car still won't be ready for another two weeks . I am only 20 so I cannot get a loaner or a rental car so I have been without a car and without working for a month. Don't recommend going here. My car has been there for a whole month. It's ridiculous. They never answer any of my questions. They take too long to do everything.

Customer service was superb. I had several things recommended for my vehicle and decided to get it…read moredone while they had it. Although I had to wait on a particular part to come in, they handled everything in a timely manner. Nancy made sure I was truly taken care of and my car health was in great condition.

The express lube is a joke, Ray the bald guy at the front desk is an absolute dick head, I sat here…read morefor well over two hours watching and listening to him talk down to customers and talk shit about them as soon as they turned to walk out. Then of all things he could do when an old man walked up to ask for an update ray answer smirkly then as the old man was walking back to his chair ray shot him a bird in the descise of scratching his head.

Get place to buy a car and great deals! Very knowledgeable and manager works to ensure process goes…read moresmoothly as well. Kudos to Josh and Will.

I brought my 2023 4Runner in on Feb 24 for a state inspection, oil change, and installation of four…read moreTPMS sensors. I dropped it off at 8am and didn't hear anything until almost 3pm, when I received a text with over $1,400 in "recommended" repairs--brakes, rotors, a gear shifter dust cover, and a brake flush. I tried calling my service advisor, Miranda, with no answer, so I went to the dealership myself. When I arrived, she told me my inspection had passed. The moment I declined the recommended work, the story changed and suddenly the truck "failed" because the shifter was "a little stiff." The timing felt extremely suspicious. The part in question is two small plastic trim pieces that cost under $35 total, require no tools, and take about 10 minutes to replace. They wanted $362 for that alone. When I asked where the law listed this as a failure, she told me to look it up myself. I asked her to call the state police for clarification; she said she would, printed something out, then later told me I should call them instead. Throughout the interaction she was dismissive and rude, even making an unprofessional comment about my job in the Navy based on my jacket. She also admitted the $1,400 in recommendations were simply part of her job to "upsell." After all this, my truck still sat another 30 minutes before being returned. When I got home, I discovered the TPMS sensors I provided--complete assemblies with valve stems attached--had been installed without the valve stems. That raised serious concerns about whether the sensors were even installed correctly, or at all. I called service manager Nick the next morning. When I explained my concerns and said the work felt shady, he focused more on being offended by my frustration than addressing the issues. I told him I would be speaking with general management. Later that morning, a Virginia State Police officer returned my call about the inspection. I explained why I believed the failure was improper and showed him photos and the law the dealership cited. He reviewed everything, contacted the dealership, and spoke directly with Nick. About 20 minutes later, the officer called me back and said the dealership had been instructed to pass my vehicle and correct the paperwork. He even gave me his personal number in case I had further issues. It should never take a state police officer to get a correct inspection result. On Feb 26, I had to take additional time off work--losing over $800 in wages--to get the sticker properly applied. When they finally put it on, they left adhesive residue and simply placed the new sticker over it. I also wasn't given the inspection paperwork. They returned my old TPMS sensors and valve stems, but the caps had been removed. Based on everything--the questionable inspection failure, the extreme markup on a simple trim piece, the rude and unprofessional behavior from the service advisor, the defensive service manager, concerns about whether paid work was actually completed, and the fact that state police had to intervene--I strongly caution anyone from bringing their vehicle here. This experience was unacceptable from start to finish.

Super helpful. Stayed late to work with us while we rented a trailer. Could have left me hanging…read morebut didn't.

Over the many years we have worked with Mervis Knight, we have never been disappointed, this latest…read moretrade in was unexpected,yet needed. Mervis found us several vehicles to look over for our needs. Once again we are so pleased to share this review with everyone, go in ask for mervis he will put your needs first, and take the time to make sure we are well taken care of

81 Days! That's what it took Priority Mitsubishi Suffolk to fix my 2024 Mitsubishi Outlander…read more 81 Days! Without my 2024 Mitsubishi Outlander. They shipped it to New Jersey to get it fixed--some indication of the repair skill level at Priority Mitsubishi Suffolk. 81 Days later, they called me to come pick it up. This dealership needs a complete do over and a significant upgrade in technical ability.

Update to my first review as I can only leave one review…read more July 1st, 2025 On Friday June 27, I initially took in my 2020 Honda Pilot in for what I thought was a simple state inspection, oil change, and purchase of a used tire on the left driver's (LR) side. The first red flag was the comment of being short staffed. I took my car in at the reserved 9:30 a.m. appointment time. I left my car there to be serviced. I got a call back just before 11:30 am. on the same day for pickup. I picked up my car at 2 and paid for the requested services. I got in my car to leave, and there was a rejection sticker. On the Virginia State Police Rejected Vehicle Certificate my car failed due to tires. The Right Front (RF) and the Left Rear (LR) tire failed the inspection ( see attached certificate). I went back into the shop to ask questions. The receptionist stated that she was not aware that my car failed inspection and apologized for the lack of communication. Next, the receptionist, technician, and myself went outside to my car to explain why the vehicle failed. The technician stated that I needed to replace the Right Front (RF) and the Left Rear (LR) tires. I communicated to the receptionist and technician that I just paid for the used Left Rear (LR) tire, and that tire shouldn't have failed. The technician stated the tire was never replaced (I almost left with the same leaky tire). I told the receptionist and the technician to put on the tire that I just paid for, and I was leaving. I stated that I would get another tire somewhere else and come back for another inspection as they did not have any more used tires that fit my car. I was quoted a price of a little over $400 dollars for two brand new tires. On Tuesday, July 1st, I purchased a brand-new tire on the Right Front (RF) side from another tire shop. I then made an appointment the same day to take my car back to RIDETIME TIRE CENTERS, LLC. since I made the correction that was stated on the Virginia State Police Rejected Vehicle Certificate. When I got there, I was told the tires were not corrected. Basically, the Virginia State Police Certificate was wrong. I needed to replace RF and the LF. I pointed out that I made the corrections that were listed on the Virginia State Police Rejected Vehicle Certificate. The receptionist stated again that there was a lack of communication and confusion. WAT IT GETS BETTER.......There was another gentleman at the counter that said, I am surprised that you came back after the review you left. I stated that I made the corrections listed on the Virginia State Police Rejected Vehicle Certificate, and I didn't want to pay another 20 dollars for a new inspection. Again, the receptionist and the gentleman at the counter when back in fourth with me on the corrections. Again, I pointed out that the failed tires listed on the Virginia State Police Rejected Vehicle Certificate were corrected. The receptionist stated she that she was not the inspector and there was confusion. I asked to have the inspector re-inspect my car since I made the listed corrections. She then stepped away and came back stating the inspector refused to re-inspect my car, and my 20 dollar state inspection fee was going to be refunded. I then stated to the receptionist and the gentleman at the counter that this is why RIDETIME TIRE CENTERS, LLC. has a 3.8 review and left. I will be contacting the Virginia State Police regarding the invalid Virginia State Police Rejected Vehicle Certificate along with the BBB. Customers beware of RIDETIME TIRE CENTERS, LLC. 1st review - June 27th, 2025 1. Inexperienced technicians. 2. Communication to the front desk and the customer is severely lacking. 3. Staff is short-handed, so the work is being rushed. 4. Check the work before leaving. You could leave without the work being done.

From the owner: RIDETIME can assist you with a fresh start. We can work with a variety of past credit or lack of…read morecredit problems. Getting your credit approval for a car loan is quick and easy. Generally all decisions are made while you are at RIDETIME and you can ride the same day with a loan payment plan that matches your payday.

I had been thinking about trading in my car but they didn't have anything that really interested me…read moreuntil they got in a Genesis. I rode past everyday to work so I decided to try my hand with a tradein, Mervis Knight is the man to see...he got us in the car that I had been wanting...it was no hassle and hw worked with us to make sure that we were happy with our purchase. So if you are in the market for a car and want a hassle free salesperson then this is the place for you!!!! Ask for Mervis Knight and I promise you will have good results!!!!

Very inefficient service shop! We had an appointment for a simple oil change and tire rotation at…read more3:00. Arrived early at 2:30 and they took the vehicle back. Was not finished with the service until 5:30!! Looking at the service invoice, all told would have taken most places an hour to complete. God knows why it took 3...but my time is valuable too, so I'll pay for the convenience of speedier service next time by going somewhere else.

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

I bought my first car here in 2008. It used to be a good business however they have neglected…read moreseveral of our cars recently while being worked on. They left one car unlocked on their lot overnight and it was completely torn apart (all the papers from glove compartment thrown around while etc. while looking for valuables to take. When I told them about this they just kind of shrugged and were like "oh well". Now I pick another car up to find its windows were just left down by them. If this is the type of outward car for the cars I can only imagine the neglect going on under the hood. Go anywhere else for service