I'm honestly so disappointed because I really loved the previous service done for my car here. I've…read morehad two appointments to get my spark plugs put in. The first one we waited 3 hours before they told us they didn't have them in stock. We rescheduled the appointment but then they booked us for the wrong day and were overbooked so they couldn't fix the appointment. Now we're waiting again for the third appointment just to get this one thing done.

Mr.Cesar closed the deal for me and my 2026 equinox. They were able to get me close to my desired…read moremonthly budget, didn't get annoyed with me and what my desires were and even showed me multiple vehicles and models until we settled on my car. Cesar thank you so much for being kind and patient with me. You were great to work with and so was your manager!

I scheduled appointment and was promptly taken. Service personnel super friendly and professional…read more I was in and out in no time. Great job

Update: the company contacted me on Yelp and the bottom and the contact information provided wasn't…read moreeven the correct person so I did not receive help. This dealership has always been very pushy with trying to sell their cars. This time I came by to look at a used car. The sales person we had, Luke, was new so he wasn't as pushy as his manager. He was very laxed and honest. It was obvious that he was new there since he was unsure about a lot of our questions but he got them all answered. He wasn't pushy and was very patient with us. But his manager was very pushy and kept pressuring us to sign for a car even when we were unsure. The used car we looked at was initially priced was over what it was worth especially considering damage, the mileage, and the year. We were able to get the price down but I found the listing online a on their website and saw that they initially overcharged us by $2,000 in person compared to their online listing. I brought it up but was told that listings fluctuate. We said we were going to look at another car that was newer for a cheaper price and the manager demanded to see the listing as if I were lying. It was rude of them to do that and completely unnecessary. I ended up showing the listing and the manager proceeded to just trash talk that car rather than focus on the car we were looking at at the dealership. Ultimately I was pressured to sign for the car and was upset that they have a "as is" policy because as soon as I brought it home and had time to inspect it further, there was a crack in the windshield. They didn't even factory reset the car and other phones were still connected to it. They said they cleaned the car before we got it but it was clear someone just sprayed a lemon scent inside and called it a day. The amount of damage I ended up finding in the car made me regret my purchase and the way the lie straight to your face is insane.

I was a customer of Nissan for over 10 years. When a lease agreement didn't go well I paid off my…read morelease and needed the title. The experience with the dealership and Nissan as a whole was absolutely disgraceful. I would recommend any other brand vehicle than Nissan to everyone I know. Being a loyal customer means nothing to these people and they will make sure you know they DO NOT care about you and what you need. The dealership pushed me off to phone number and when I called I was told to send in paperwork and make multiple fixes. They don't tell you if your paperwork is missing or if there additional steps, I had to call and find out. I paid the vehicle off with certified funds and they basically held the title for no reason. This was the worst experience I had with a company! I know this won't make much of an impact so to the BBB I go :) hope you all choose another car brand to go with and forget Nissan all together if you want a good experience.

I went to get my car serviced through the express lane. I pulled in and was greeted promptly. The…read moreservice guy took my car back immediately. We expected to wait for at least an hour however much to our surprise we in and out within thirty minutes. And they washed my car as well. All at no charge. The gentleman who sold us the car even came to speak to us. Very nice Pomoco Nissan.

You know what i've never notice about a car dealership service review? There are very few 5-star…read morereviews...........you know what else? YOU AIN'T GONNA SEE ONE TODAY! LOL! Now that I got that out of the way, let get to the serious stuff on this review of Wynne Ford Service Department. Looking to get a tune-up completed for my 2000 Ford Focus ZX3 after a "Mom and Pop" auto place couldn't remove the #1 spark plug that was singed in. After being recommended to call a Ford Dealership, I was delighted to find that Wynne Ford deals with singed parts all the time. Spoke with a bubbly individual who made me feel really good and confident to get this service done. She was confident that Wynne Ford has seen this problem before and fixed it. She offered me an appointment for the next day which was Friday. I didn't immediately take it (why I don't know) but was able to get one for the following Monday. After the appointment was set, a text was sent to my iPhone confirming it. I was set! Friday before the Monday appointment I receive a phone call from my assigned Service Advisor Casey. He was calling to double check on what service I wanted, gave me an expected price and made sure to call me if further service was required. That was important to me, calling and keeping me advised what was going on. Casey gave me a price and that is exactly what I ended up paying. The service was dong to perfection and the car runs good. There was some other problems with some other rude service advisors to change the appointment; but its not worth mentioning in this review. My recommendation is this; not matter how old your car is, always let the dealership perform tune-ups. Wynne Ford will be doing my next one. Thank you and HAPPY YELPING!

It was a terrible experience at Wynne Ford's service department today. I honestly believe I have…read morenever had a worse service experience anywhere else. On April 7, 2026, I had an appointment to address a recall on my truck. Since I bought the truck at Wynne Ford, I thought it would be best to have the recall service performed at the same dealership, believing they would appreciate keeping a new vehicle owner as a long-term customer. However, I was mistaken. It was my first time at this dealership's service department. I arrived to find no other customers, yet I was ignored by all three service advisors. I had an appointment with Lory, but she ignored me, never acknowledged my presence, and didn't say good morning. I waited patiently, but she never asked, "How can I help you?" I only received help after Ms. Brandy German asked if she could assist me; she was the only person who helped. Lory and the man next to her appeared hostile and indifferent, as if I were bothering them, making me feel unwelcome. The service advisor seemed to suggest they didn't enjoy working at Wynne Ford's service department, which was noticeable to customers. Their disgraceful behavior raises concerns about the quality of management. After dropping off my vehicle keys, I waited in the lounge, checked the dealership's Yelp reviews (2.5 rating), and spoke with another customer about poor service. My vehicle's recall was completed at 10:45 AM, and the technician left it at the front door. I waited 23 minutes without any update, then asked the service advisors for my keys. Neither Lory nor the other staff cared, but Brandy German helped me get the keys and leave. No paperwork was given for the recall, and overall, it was a terrible experience. In my opinion, the public should take their vehicle elsewhere. If the service department has a 2.5 rating review (very low) and has not fixed the issues, the customer should avoid taking their vehicle there for any type of repair or maintenance. They do not deserve your business.

Becca Powell was an absolute pleasure to work with. From the first communication, she was kind,…read moreprompt and exact. She made sure I got everything I wanted and needed in order to get me in the car. The best car buying experience and the best salesperson I've encountered. I mean she is the current heavyweight champion of Audi Hampton. I actually drove 2.5 hours for this car because my local Audi dealer was rude and untrustworthy. I will be sure my next Audi comes from Becca. If she changes brands, I'm getting that brand--that's how good she is.

We have had an appointment scheduled for several days to look at a used car. We told 2 different…read morepeople in a text thread that we were driving all the way from Richmond, over an hour away. I texted AND spoke to them on the phone multiple times this morning when we left and on the way and they just confirmed the car was fine. We arrived and the salesman chatted us up about his personal life before I said I just want to see the car. He finally went to get the car and came back and told us it had sold first thing that morning BEFORE WE HAD LEFT RICHMOND. So we have now wasted 3.5 hours that was completely preventable if they cared at all about customers.

fuck this place they sold me a 2000 car that only ran for 2 months they need shit this place down…read morevery shady

I dropped my vehicle off Wednesday morning for Garett's to check a transmission pan leak (tiny…read moredrips) in my 2019 Chevy Silverado. Picked it up Thursday, they said it was repaired, they gave me a run down of other issues from their"inspection" total $1200. Go home and Friday evening I notice that the truck is really leaking transmission fluid now. So of course I have to wait till Monday for them to be open. So after working a 12 hour graveyard shift, I call and notify them as soon as they open Monday, they say they will make it their first priority. So I drive straight there and it takes them till 930 for them to tell me that the transmission pan is leaking, but they will cover it! (Perfect) they gave me a loaner vehicle (Awesome)* this should have been repaired the first time! They call me that day around 4pm and told me the part came in and it would be taken care of first thing the next morning. Around 4pm, I still hadn't heard from them so I call in, the guy who answered didn't want to give me any information and " my representative" was unable. He called me back about 30 minutes later, to tell me that it was the wrong part and the new part would be in the next day. I begin to question how they didn't notice the wrong part was delivered and why it took all day for them to notice when this repair was supposed to be the first priority. At this point he was just giving me excuses, saying he didn't walk around and check with his employees. I ask " that wasn't important enough for them to notify you right away?" I know it takes time to order a new part. I then ask who the manager is, and have to ask again for his name and his last name. Then he had the audacity to be rude to me!! It's already an inconvenience to be out of a vehicle, then to trust a business to repair it and pay what you pay to be inconvenienced even more. I do not recommend this place!!

Under the new ownership, last year took my Nissan Versa in for a Clutch repair/replacement. Took a…read moreweek, when I picked up the car. It's been almost a year and my clutch/gears are messed up again. Called and was to get a call back and not surprised but no call!!! Not good business with the NEW owners

I purchased my vehicle on July 4th of 2023. After one year the dealership was purchased (Now it's…read more'Nissan of Hampton'.... the entire service package that enticed me to purchase the vehicle will not he honored unless I drive 2 hours to the only other existing Winners Circle location. IN FRANKLIN VIRGINIA. I live near the HRBT in Hampton. I feel cheated (no free oil change, free inspections, etc.... just foul)

I purchased a vehicle through CarMax and used one of their partnered finance companies…read more Unfortunately, my vehicle was later involved in a not-at-fault accident and was declared a total loss. While insurance paid the lender, the remaining balance was not fully covered by GAP, and interest has continued to accrue. I am also incurring out-of-pocket rental expenses while this situation remains unresolved. I've found the process between CarMax, the finance company, and GAP to be extremely frustrating, with little guidance or assistance during a financially stressful time. As a customer, I expected better coordination and support given that these partners work together. I'm sharing this to encourage improved communication and accountability for customers who experience a total loss through no fault of their own.

If you are looking to buy a car and you want to have an amazing experience, make sure you ask for…read moreSidney Cotton. She will make your experience hassle free and painless. She listens and provides the best service. Our experience with Miss. Cotton was the best experience I've ever had when making a big purchase.