I had a great experience with the service department at First Team Toyota. They were incredibly…read moreefficient from start to finish. Check-in was quick, the communication was clear, and they had my vehicle ready right when they said they would. It's obvious they respect your time and run a well-organized operation. Professional, friendly, and fast -- exactly what you hope for when bringing your car in for service. Highly recommend Jerry D

Read the fine print! First team claims to have "lifetime…read moreoil changes" what they won't tell you at signing is that getting your oil changed at no cost after Toyota care has expired is contingent upon doing all other maintenance required at the time of service. So if you're at 30k miles and you pop in for your "complimentary oil change" be prepared to pay upwards of 300 dollars just for a tire rotation cabin air filter and engine air filter. Extremely marked up prices even by dealership standards.

Horrible incident with the service manager... I have been utilizing this dealership for over 5…read moreyears, and I was looking to upgrade my wife's vehicles, but after how I was treated by service, never again...

Safety issues and verification failures. Documentation exists…read more I brought my 2018 Hyundai Sonata to this dealership multiple times in 2025 for vibration, braking, and steering concerns. Across repeated visits, the following outcomes were documented through service records and later inspection: -The right front CV axle was found under-torqued after a repair performed here. -The left front CV axle was found over-torqued after a separate repair performed here. -Brake work represented as OEM was later identified as non-OEM. -Suspension work was represented differently than what was installed, and symptoms continued. -Multiple safety-critical repairs were followed by minimal or no verification test driving, sometimes as little as 0-1 mile. -Despite continued symptoms, I was advised that "no safety concern was found." Later inspections confirmed otherwise. This matter is now part of an active Hyundai corporate case supported by service records, mileage logs, and documentation from multiple facilities. I am posting this so other customers are aware and so the dealership has an opportunity to address the documented issues publicly. If you are considering this dealership for brakes, suspension, or driveline work, I strongly recommend independent verification.

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

No pressure when I purchased my new Ridgeline. Also, their service department was pleasantly nice.read more

We have purchased new from the First Team Subaru Suffolk dealership (1) a 2024 Ascent Touring with…read moreturbo engine (10/14/24); and (2) 2026 Outback Touring XT with turbo engine. We are enjoying both vehicles. The dealership owner, Ashton Lewis, Senior and the dealership team are great to deal with. They are performing all the routine maintenance work on both vehicles. Highly recommend doing business with this dealership.

Car inspections are "first come, first serve" but they allow people to drop off the night before to…read moreget the next morning. Meaning if you have an ap for another service, you don't have the opportunity for a state inspection on the same day and the inspection can't happen until Monday. Dont say it's "first come, first serve" if you don't actually mean it.

Took my Jeep in for a recall and I got it back with the engine cover missing! Didn't notice it…read moreuntil 2 weeks later. Went back and luckily they still had it. Didn't seem like a big deal to anybody that the mistake was made. I would not go back..this mistake was too simple in my opinion. I have no faith in them completing a more complex job properly.

Do not leave your vehicle here for service. This establishment is untruthful and has 0…read morecommunication skills. We had to drive to dealership 2 days in a row to get an update on fixing an emissions recall on our RAM truck. We were told untruths about vehicle service updates and were treated poorly by staff. It was left we were refused service after 2 days and were told to take our POS truck and go home. Which we did. Communication could have avoided all the confusion and utter disappointed. We are senior citizens and have never been treated so poorly at any establishment, anywhere, ever.

I had a very good time and Roy was very helpful. I would tell my friends to check out first team…read moreKIA.

they're so wishy washy with what all can be passed for your inspection. last year I didn't fail for…read moremy daytime lights. I can't get ticketed for those lights being out so how I can fail inspection on that? they also add more things while your car is being looked at then rush you to make a decision because they need space in the bay for more cars. they're rude at the desks. so many people are just walking around talking and hanging out. I'd recommend a local shop over this place. overpriced and not helpful. they get an attitude when you ask for a more in depth explanation. this place has gone downhill with the customer service expect you just to shell out money for whatever. they don't work with you. they just want your money and to leave. last year when I got my inspection I didn't have all these extra addons when I had my inspection done. I also didn't get rushed out of here. I've also had a bad experience when I bought my car here. the salesman that sold my car had a wife and she would call and text me through his work phone and threaten me and told me about his health issues and what not. I had to send it to their corporate office. I would buy a car or get my car fixed from somewhere else. do not buy or come here for service. they take forever and rush you to pay for more services and tell you "you have to hurry up and make a decision, the workers have to make room in the bay" the worst experience I've had getting my car fixed. I will never come back here again. i regret getting a Kia. there's always problems with these cars and we as the customer have to get it fixed. regardless if it breaks or messes up after "fixing it" save yourself money and time. go somewhere else. I've been here since 8:15am. It's now 11:36am and they're still fixing stuff. And I have to shell out another $160 for the things they said I'd fail inspection on. Even though like I said last year I passed on all these extra add-on fixes. Terrible place. 0/10

Bought a $55,000 2024 Nissan Pathfinder platinum and $7000 extended warranty, for grand total of…read more65,000 with taxes, a few things started going wrong with it over the last two years you might as well hit your head up against a brick wall when you called to schedule a service or talk to anybody or any human being I've called as much as 10 times and every time leave a voicemail and a number and will call you back well guess what zero.. I regret every day that I bought and spent that kind of money with this dealer. The only positive thing with this dealership is Joe Hoffman, the master mechanic in the service department and Roland in the service department, but that's not enough to keep me coming back for more new automobiles had a major issue with my Pathfinder a few days ago, sitting in a red light it just turned itself off and then wouldn't start after four or five attempts and finally on the sixth or seventh attempt it finally started come to find out. It's a flaw in the Pathfinder platinum but of course Nissan won't stand behind it. I have bought many a new car over the last 45 years and by far this is definitely the worst dealership I've ever had a business with they leave you hanging phone call after phone call after phone call now I'm up to literally six calls in the last 48 hours and I'm still waiting for a callback which I'm never gonna get don't waste your time and money

The worst customer service in the service department I've experienced since buying vehicles. I'm…read morenot particularly someone who complains but my experience here multiple times warranted this negative review. Unprofessional and unaware of information. My wife spoke with someone regarding an issue with our battery after only having the vehicle for under a year. They did not want to help or fix the issue or at least have a real concern on why the battery went bad so quickly. I would never buy another vehicle or recommend them to anyone I know. Completely unsatisfactory.

Be very wary about VW's. NEVER finance through them. They screwed up my account for a year. They…read moreshut off my autopay and inactivated my account due to their mistake. After a year of dealing with people in CS that had no clue how to fix it, they finally corrected their mistake, but I still had no account to pay. Then the repossession threats started. After paying by autopay for 3 years, them inactivating my account they wanted a year's worth of payments or they would repossess. I ended up writing them two years worth of payments to pay off the 0% loan so I would NEVER have to do business with VW again.

If I could give them zero stars I would. I called into their call center with a water leak issue in…read moremy truck. This company was recommended by a friend. I asked the call center scheduler if they did this type of work and if they would service my Ford. He said yes. Then apologized for having to make me wait for a week and a half to bring my truck it. I was scheduled to drop off which I did last night at Hampton Chevrolet. I got a call this morning saying they don't do water leaks. They gave me the number of a water leak guy who told me he worked for all of their dealerships. Now I have to go to the guy an hour away after wasting half a day going back and forth to Hampton Chevrolet. All I got was, "I"m sorry the call center schedules our calls and they don't know what we do." When I called the call center to complain they put me on hold and sent me to voice mail. When I asked to complain at the dealership they said the manager was out, but I could look around for the Sales manager. No thank you. Horrible service.

I used the drive thru most of the time and as long as you work around the paydays the service is…read morefast. All the tellers are friendly and helpful. I like that they are not pushy or trying to sell additional services. 3 lanes plus an atm is helpful to get you in and out. I also like the screens to communicate with the tellers when I do go through the drive thru. Face to face communication is always best no matter how your conducting business.

Worst customer service around. Handled a deposit like a starter bank...you would have better luck…read morewith a monopoly banker