I stopped by Ultimate Party Super Store while finishing up the last minute details for my son's…read moresecond birthday party, and I couldn't leave without recognizing Kimberly for how wonderful she was. Not only was it her first day, but you never would have known it. She was patient, friendly, helpful, and took the time to answer questions and help me find exactly what I needed. I never felt rushed, and her positive attitude made a stressful day a whole lot easier. As a mom who is usually juggling work, life, and trying to pull together celebrations at the eleventh hour, that kind of kindness goes a long way. What made it even more special was realizing this was actually the second year in a row I've relied on this store for my son's birthday. Last year was a difficult one, and this year, once again, Ultimate Party Super Store came through when I needed it. If you're planning a birthday, baby shower, graduation, or any celebration, start here. And if you're in Hendersonville, pair them with Lili Bella's Bakery just around the corner and you've got everything you need in one trip: amazing decorations, cakes, cookies, and cupcakes. Thank you, Kimberly, for making your first day such a great experience for me. If this is how you treat customers on day one, you're going to do amazing. I'll definitely be back.

The Ultimate Party Store was the perfect place to rent from for my son's graduation. I rented 2…read morerectangular tables and one round and 18 chairs. We also rented a jenga. We live out of town and we were having a graduation party in Nashville. They were excellent and easy to order from. Also we rented two outdoor heaters that they delivered and picked up. All services were great!

Walked into the store with at least six people working not one person greeted me hello or asked if…read moreI needed help with anything. Nobody was in the store either. I proceeded around the store with my daughter when she touched a balloon and the lady yelled at me with a very rude tone said can you not let your daughter do that in disgusting manner? Or maybe one second when my daughter touched the balloon so I did not see her do it and then stopped it right away of course. There was no reason for attitude towards me as a first-time customer or customer at general display definitely needs better customer service as not one single person there helped. I proceeded to leave as I wasn't going to give this business my money as I was planning on buying over 2000 balloons for a giant event that I will not be using this company.

Employees and owners were super rude!! I bought a balloon…read morefor my daughter's bday. They forgot to put a bag around the balloon when I purchased. The balloon literally popped in my car 10 minutes after buying. They blamed it all on me and wouldn't replace it. She told me "there should have been a bag around it." Even though they didn't put one around it. Made me pay 1/2 price for a new one bc "Helium was so expensive!" The $20 worth of balloons wasn't the issue. The issue was the customer service and the way they treated the customer. I'll never spend another dollar at this place and honestly dont think anyone else should either.

I've used the Balloon Company by Lo for several years now. Not only is are they creative but is…read morepunctual, reasonable and efficient. I don't know how many times I've called to refer clients in need, if the team can make it work, it works like it was always the plan. There just isn't anything they can't pull off, absolutely everything I've given them as inspiration is always amazing.

Lo is a consummate professional in every aspect. She is customer focused and innovative. Her…read morecreativity is awe-inspiring and the execution of her designs are flawless. The balloon design she did for my event was more than just balloons - she brings something special and unique to her work. There is a surprise and delight when you look at what she has created. It is what you dreamed of and MUCH MORE! She went above and beyond and her passion for her work is palpable. Her positive energy is infectious and I can't wait to work with her again!!!

Katie at Something Fun saved my daughter's 1st birthday! I had plans to get balloons from Publix…read morethe day of her birthday, but Publix was out of helium and so was Kroger. Dollar Tree wouldn't blow up latex balloons so after debating what I would do last minute for her decorations, I remembered hearing about a balloon store in town. After researching, I found Something Fun, called them and told Katie my situation. She met me at the store that same day and created a balloon bouquet better than I could've imagined! I am so grateful for her kindness, customer service, and creativity. I HIGHLY recommend Something Fun for balloons for any occasion!

We have used Froggy's Fog for 12 years now. Their Special Effects Fluids are simply the best on the…read moreplanet. For years I struggled to find a reliable supplier for my Family Entertainment Center and then along came Froggy's Fog. They always deliver to me on time as promised. They are also always willing to go the extra mile and teach me how to do things better and more cost effectively when it comes to their products. I have used their fog and haze both in my FEC and Laser Tag. We have also used their theatrical evaporative snow fluid and UV Bubbles on our parade floats for both the Holidays and for Mardi Gras. I wish the rest of the companies in world would learn to do business with the integrity and skill Froggy's Fog does. My hat is off to the Froggy's Fog crew for being the best!

I rarely leave negative reviews, but my experience with Froggy's Fog has been extremely…read moredisappointing. I purchased a Titan Ice machine that never worked properly from the day it arrived. Rather than immediately asking for a refund, I spent a considerable amount of time working with Froggy's Fog to try to resolve the issue. I worked directly with Eli, Mitchell, and other members of their technical support team, exchanging text messages, videos, and performing every troubleshooting step they requested in an effort to get the machine operating correctly. We even opened and used one gallon of fog fluid solely because their team instructed us to use it while diagnosing the problem. After exhausting every troubleshooting step they requested, I was informed that they would not issue a refund because I no longer had the original shipping box. In my opinion, this completely misses the point. The issue was never that I changed my mind or simply wanted to return the machine--it was that the machine never functioned properly from the moment I received it. What made the situation even more frustrating is that I am now being told I have to purchase a pallet, strap the machine down, and prepare it for freight shipment before they will accept it for repair. The problem is that is not how the machine was delivered to me. It arrived by UPS Ground, without a pallet, and I have photo and video documentation from my security cameras showing exactly how it was delivered. I don't believe it's reasonable to require a customer to incur additional expense and prepare the equipment in a completely different manner than the manufacturer originally used to ship it. From my perspective, this experience feels like the company is relying on technicalities in its return policy instead of standing behind a product that arrived defective. I acted in good faith throughout the process, cooperated with every troubleshooting request, documented everything they asked for, and gave them every opportunity to make it right. Unfortunately, I don't feel the same level of good faith was extended to me. I encourage anyone considering purchasing from Froggy's Fog to carefully consider how warranty and defective product issues may be handled if something goes wrong. My experience has been that even when a product allegedly arrives defective, the burden can still fall heavily on the customer.

I rented a table and chairs for Thanksgiving, and this company absolutely saved my holiday! They…read morewere the only rental company for miles that didn't require a minimum, which was such a lifesaver. The pickup and return process was incredibly easy and stress-free, and their customer service was fantastic from start to finish. Thank you for making everything so simple and helping our holiday come together perfectly! Highly recommend.

Made a reservation for tables and chairs and the Pandemic hit. I had made my down payment, but the…read moreSTATE CANCELED ALL EVENTS DUE TO THE PANDEMIC. This company WOULD NOT give me my down payment back as if I canceled my event. I have been using this company for all my events for 4 years and thought they would have a LITTLE COMPASSION because of the situation.....but they didn't. I called over 10 times to at least get another date, but they wouldn't allow that. I asked for a call back from management each time I called, and they NEVER CALLED BACK. VERY DISAPPOINTED IN THIS COMPANY!