Ms Donna was amazing, she helped me get my car quickly and efficiently. We ran into a slight issue…read morewith the insurance that could've caused a delay in me leaving with my 2024 Trax but she got it figured out and we left the same day Thank you so much Donna!! You made a young girl's dream happen Love, Skye G

I brought my 2023 Chevy Colorado in to Phillips because it had a check engine light and started…read morecranking longer than usual before start up. At first, I was told they couldn't find the problem!?!?! Then, I was told i needed a "internal air temperature sensor" and i would have to wait until the part arrived. THAT took six weeks. I brought the truck in and they replaced the part. I paid the $500, grabbed my key, went out to start the truck and the SAME PROBLEM PERSISTED. The check engine light was also still on - after paying $500! They were about to close and I needed my truck for work. I was also yold the engine code may clear on its own. It didn't! In addition, NOW, the truck stalls at stop lights! It goes into limp mode. Not only did they NOT repair my truck. But, it has NEW symptoms. Upon closer inspection of the invoice, it has on a second page under "deffered recommendations" that i need a high pressure fuel pump and one time use fuel rail. No one mentioned this to me when I brought the truck in for repair or i would've told them to replace those parts!!! Now, my truck is unreliable with only 38,000 miles on it and I've sent a few emails to get an explanation but no response. I would call. But, when I call service, no one answers and I have to press zero and am put on hold and I have a life!!! The only reason I gave them 3 stars is because the employees that checked me in for service were professional and polite. Im so disgisted and disappointed that I paid $500 for a repair that did NOT solve the problem and I have not been contacted after I reached out to at least 3 people at this establishment. Arent these guys supposed to be experts in Chevy repair?!?!?! At this point, I would recommend against going to Phillips Chevy of Lansing.