Very poor service. Pickup the car had a new issue took it Marc said he didn't what the problem was…read more Car was damaged on his hoist. Had to take it somewhere else to have it properly fixed.

If I could provide a higher rating, I would; we were on vacation in the area and our truck…read moredeveloped a loud squeak, prompting us to seek their assistance. They promptly took our truck in, provided transportation to and from our campsite, exemplifying a fantastic, small-town, friendly business. Darrell Johnson

They did a fantastic job on fixing the brakes and putting new tires and balancing on my vehicleread more

Called last minute to get tires put on. They were busy and still made sure I was taken care of! I…read morewill definity go back.

Excellent customer service! Had an issue with the oil change. I contacted Dean Arbour and they…read morepromptly contacted me and gave me a refund. Dean Arbour said they would address the issue. Mistakes happen, would use this business again.

My wife took her 2022 Ford Bronco in for service. Brakes/Oil Change. They informed her that she…read moreneeded a 60,000 mile transmission service for $270. I thought that was strange for only 60K miles. When I called and asked what the factory recommended they informed me it was 150,000 miles. Definately took advantage of my wife's lack of car service knowledge. BUYER BEWARE!

We had some trouble with our RV last summer and had to find somebody to repair our it. We picked…read moreone place out of the phone book and they were closed. We tried another place and they couldn't help us. We stumbled onto Darrell's Maxi Muffler and took a chance. What luck! The fuel filter was leaking on top of the intake (no idea what that means) and he fixed it for us for about a third of what we would have paid elsewhere. The work was top notch and the ole RV is running better than it ever has. We live 2 1/2 hours away and we had to leave the RV for a week and come back for it, but the experience was so good, that if we have trouble again, we will be willing to take the drive to Darrell's Maxi Muffler. It's hard to find an honest, quality shop, but we did. We will recommend them over and over!

Wish I could give these guys 6 stars. I do most of my own repair work on our 2 older vehicles. Over…read morethe last couple years, there have been times when it was more convenient to just drop it off to a shop and have it done while I was working. Every time they have gotten our vehicle right in despite being very busy. The work has always been top notch and more often than not, under the price estimate. We love the straight forward, honest approach in an industry that is not always so honest. Great work, Great Staff! The only repair shop we use.

Horrible customer service. Offers financing but when trying to negotiate terms, they'll just quit…read morereplying. No want to make money. Whoever runs the Facebook page is either extremely lazy, or doesn't care about making the business money. Complete lack of customer service.

Had a mechanical failure happening in my vehicle that was ripping cords out of my tires. Had this…read morehappen to me 30 miles north of home, that left me stranded. As soon as they received the dispatch from my roadside assistance, they were calling to make sure I was safe and understood they were coming for me. They were even kind enough to allow me to ride with them to the drop-off location. Thank you for the kindness shown to me in my time of need.

I was a satisfied customer at R Auto for approximately the past four years but due to a nightmare…read moreof an experience from Sept-Nov 2024, I will no longer be a customer and will explain why. When my Jeep Grand Cherokee broke down in Sep 2024, I debated taking it to the dealership or R Auto and I thought I was being wise and economical by choosing R Auto and going with the "local" shop. Today is 11/27/2024 and I can say that was a huge mistake... On 9/28/2024, my vehicle was leaking coolant/oil and I called ahead and they invited me to bring it in. The vehicle was towed to R Auto on 9/30/2024. On 10/2/2024, I was told the oil cooler failed and was quoted $1,554 for a new oil cooler, not including any labor. I found the same oil cooler part on Jeep's official part's store (Mopar) for $590 and it shipped from Serra Jeep in Lake Orion, Michigan. They agreed to install it and it was delivered there on 10/7/2024. For the next 2-3 weeks, via multiple calls, I was given false promises on when they would do the repair. Finally, I was able to pick the car back up on 10/24/2024. They recommended and I agreed that I would come back on 10/29/2024 to do another coolant flush so I was put on the schedule for that. After paying the $1,500+ bill, I drove 20 miles home and when I got home, I noticed I have the same leak, actually worst, as when I brought it in (see photo). I called them immediately and they say they want to take another look and are "curious" about what went wrong. The vehicle is towed back on 10/25/2024. From 10/25/2024 to 11/21/2024, I call repeatedly (they never call you) to get an update, and I am told because of schedule / other customers, hunting season, etc. they have not had time to even look at it. This was especially frustrating because I already had an appointment scheduled on 10/29/2024 but they chose to cancel that. They have had absolutely no urgency with diagnosing nor correcting my vehicle after they gave it to me and it broke down in less than 20 miles. On 11/21/2024, the Owner says that he is trying hard to get it in the shop and he confirms he will call me when that is complete. I never got a call so yesterday (11/26/2024), I take time off of work (and borrow my mom's car) to go in-person and demand some answers. Surprisingly, I see a sign that says the shop is closed all week for an emergency so I call and they do pickup. I explain that, as far as I know, the car has not been looked at since being towed there on 10/25 (30+ days ago) and my patience has worn out & I want it towed to a different shop. I don't know if they are too busy, in over their head, or what, but I can no longer trust their words because they have shown repeatedly that they over-promise on schedule and under-deliver on taking action / making repairs by giving me back a vehicle that broke down or not working on it at all!! When I met the tow truck driver, someone in the shop came out and gave me the oil cooler in a box and my key. I am told that, they did take a look at the vehicle (and removed the oil cooler), likely after the 11/21 call, and figure that the oil cooler part I purchased was defective, however, they did not call to communicate this nor provide any other update to me like they said they would. In summary, I hope my story helps folks out there considering R Auto. I would NOT recommend going here for ANY type of engine diagnosis or repair. In my experience, they prioritized other appointments over mine & when my vehicle broke down ~20 miles after they did do a repair, they did not show any effort or urgency to try and resolve that or improve my customer service experience with them. I have told them repeatedly that this is my only car and I have had to borrow vehicles from my family and neighbors to get by (~60 days now). I feel that I have given them too much patience and today was the day that I had to cut my losses, take my vehicle back, and move on. It's at the dealership now and if I could change the past, I wish I would have taken it there in the first place and not chosen R Auto. Update (11/29/2024): According to the dealership, the oil cooler part is not defective & I had a coolant hose leak. I am picking up my vehicle later today!

Very pleased with service. Got me in on a same day needed service of coolant leak. Price was within…read more25 dollars of what I expected after hearing what problem was. Thanks again for job well done guys.

Friendly Experienced Shop available for all different kinds of auto body repair needs. Priced…read morecompetitive and fair.