I am appalled at the service in this place. I am a designer, and stopped by to see an item in person, but did not have an appointment with a sales person. I was barred from entering the show room until I told the (very rude) receptionist why I was there! When I explained what I was looking for I was told "we don't have that" and then she proceeded to turn around and deal with someone else who apparently deserved attention more. I asked another employee where the sinks were located and I was shooed away and told "over there" as she gestured to an entire side of the showroom. Every time I ran into an employee here I was not asked if I needed help, I wasn't even greeted or smiled at - instead I was given a smug "smile" if you could call it that and was asked to move out of the way. I have been to many high end design showrooms with price points much higher than Ferguson and have never been treated like this. I understand that making an appointment is the ideal way of doing business, however there needs to be a way to accommodate customers without treating them like trash. Whoever is in charge of the sales floor - I hope you read this and I hope some changes are made. read more

When you walk into Ferguson with its gleaming showroom and countless options for your home and kitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store. read more

Stay away. Appliance they installed has never worked. At first they ignored. Then they tried fixing 3 times, replacing twice with a substandard unit and we are currently with a large opening in our island where the appliance should be. This started 3 months ago and they keep making excuses, not showing up for appointments and blaming others. They are not a stand up group. I would not recommend these guys. read more

lack of response to my emails and concerns is not customer service. bought everything from them for bath remodel. one item never made it and after repeated tries to reach sales rep, i gave up. unbelievable read more

I wanted to applaud Hallie Hayes for outstanding customer service. He went above and beyond with a challenging order for my wife and I. The outcome was above all expectations. I am a repeat Ferguson customer, and Hallie is one of the reasons. I look forward to further business with Ferguson and Hallie. John Nisbet read more

We are just finishing a major remodel on our house. All the fixtures for kitchen and two bathrooms as well as a whole house filtration system came from Ferguson. Kelsye was amazing and really helped us with choosing just the right fixtures. We are very happy. I would definitely recommend them. read more

My initial appointment to select shower fixtures was excellent. But when two of the fixtures were backordered for the next seven months, I called and called and called to try to take these two fixtures off and cancel them and get a refund. No one at the showroom would answer the phone or send me to the right person, I would be on hold, and no one would pick up. My salesman would never call me back. I finally canceled these two fixtures on the app. A customer service rep answered the phone promptly,looked up my order number, and canceled the two items right away. He refunded the two backordered items and that is the way good customer service should be. read more

Just rude. Most associates won't make eye contact or dare I say ask if you need something. I walked in and was told not to break anything bc they were setting up for a private event. Am in 12? No. Far too pretentious place for selling toilets and sink handles. Pass. read more

If I could give negative stars I would. Do not use this company or purchase anything from them. After waiting months for a washer and dryer, we received a delivery yesterday with a damaged washer (that was at least the correct model and color) and a dryer that was the wrong color and model. The rep who sold us the original washer/dryer combo (Hamid) didn't bother to tell us after placing our first order that the items we ordered were discontinued (we found out after calling three weeks later and asking for an update). I triple checked that the correct items were purchased- yet, we received the wrong product. The delivery team wanted to install the damaged washer, which we declined to let them do. After trying to get someone from the showroom to help us, a manager, Cara Highfield, got involved. Cara set the expectation that she would follow up by certain time- which she didn't- then proceeded to transfer me to her "manager" which turned out to be the Pensacola location (the person she transferred me to had no idea who she was or why I was contacting them), then when I called Cara back she hung up on me. To say this has been an awful experience is an understatement. I read the reviews online before ordering here, so my fault for thinking that my experience would be different. Stay away, go anywhere else. DO NOT GO TO FERGUSON and DO NOT WORK WITH CARA- she is not professional. read more

It's amazing how bad this place can be. If you happen to have an open day you can't do same day appointments. So you have to drive over and hope for the best. Yes they have a decent selection but honestly I have now learned it's better to just go on to build.com and find your pieces. Once you do then you might as well source them from Home Depot, Lowes, Amazon, etc. I went and placed an order at Ferguson but little did I know the employee just logged on to build.com and did the order. So now Ferguson will not assist me with any returns. Everything is pushed through build.com. So don't think you are paying for customer service. You are just overpaying. read more

Run....do not walk...run away. A complete disgrace to service. Very unfortunate as they have a phenomenal selection...but then expect problems. Ordered 3 chandeliers as a few light bulbs. All three boxes arrived caved in as of they were drop kicked. Bent and damaged - every one of them. Ordered 6 light bulbs and they billed and sent 200...so it begins...you buy here and you get to be your own customer service rep. This is where it makes me stupid. I ordered again...a very simple light for our front porch. First one arrived in 2 weeks- broken glass. Re-ordered....second one arrived - broken glass. Made calls- no return calls...drive down and was told they would give me the one off the floor. Amy at the front was dismissive and I even got the "eye rolls"...news flash...lots of people unemployed now- don't volunteer to be one of them. Finally got it resolved, but only because I became my customer service rep....had to make three trips and do their job for them. By the way, no apology , no acknowledgment of performance gaps and then attitude. Run. read more

Pro: They have a good selection of some beautiful stuff Cons: Everything else. The customer service is HORRIBLE! I was told multiple times that I would be called as my items arrived. NEVER once did I get a call. Similar to another review, I had to call and ask for updates and randomly they're like "oh yeah it's here, do you want it?" Repeat for every single item in my order. Then, things wouldn't be delivered when promised and I had to call again. In fact, the only time I got a call from them was when my second payment was due. That's it. I would never buy from here again. read more

My mom and I were a walk-in, but lucky enough to get paired with the very best sales rep, Will McCabe. He was so very knowledgeable about the products. Doing a complete reno with our kitchen and bathroom, we need so many items and wanted them to match our perfect cabinet knobs. He went above and beyond to put together our portfolio of items, discarded things that were unavailable, clearly spent lots of time on this. He kept us informed on our order and if anything became back ordered, look for a replacement. Delivery was seamless..... Would give him a 10 star if I could - I'll have to update with some pics, but for now, we couldn't have been more pleased. Thank you Will! Recommend him highly, but I do suggest making an appointment, and you will not be disappointed if you ask for Will. read more

Absolute lack of service or integrity. We are without a functioning cooktop for the past 5 months. We bought a brand new home with appliances purchased at Ferguson. We initially tried using our cook top (Thermador) and had a lingering gas smell within our house. Well after a few visits from the gas company and a visit by the installer, we decided to turn to the seller of the appliance, Ferguson. When my wife spoke with them initially, the service person was willing to order us a new one. Then when it came time to replace, the manager stepped in and said we couldn't replace the unit with a new one but only service it and replace parts. He thought the unit just needed to have an "adjustment" done. We weren't satisfied with being sold a lemon and not given the chance to order a completely new one, however we finally decided to allow them to try to fix this lemon. My orginal solution was for us to be given or reimbursed for an induction hot plate to get by until this was resolved, but the manger showed no interest in this and must of thought ordering carryout every night was a better idea. Well, after the service technician came out, it turns out two of the burners leak and it needs more than adjustment. All new burners were ordered and no idea when these will show. Left a message with the manager and still no answer. I would highly recommend visiting other appliance stores like A-1 or even Costco where they have exceptional service. Quick question, if you bought a brand new car with a bad engine/transmission, would you not expect the dealership to take the car back and give you a new one and/or give you a free rental while the situation was worked out? I miss grilled cheese at home. read more

Absolute worst. What's the point of having a pretty showroom and staff with smiling faces ready to fulfill your order if EVERYTHING shows up wrong and/or broken? Sure we all make mistakes, but the same one multiple times?? If remodeling and dealing with contractors isn't stressful enough, leave it to Ferguson to make it worse. read more

This place is a disgrace. Recommended by our builder - we ordered our refrigerator 6 weeks ago. Problem: They never placed the order, never followed up, and a quick google search showed the appliance had been discontinued 2 months before we even ordered it. Then the excuses and outright rudeness began. They obviously have a severe culture problem with no accountability and an excuse at the ready at all times. Sickening experience all the way around. I have no doubt they'll be out of business in short order....and it'll be good riddance to bad rubbish. read more

Barb Youngdahl was late for our scheduled appointment. She did not greet me and only asked if I were "Miranda". I told her yes and she then eluded to tell me I only had 15 min with her because I am not a client of hers and she works on commission and can only work with her own clients. I told her "ok well my mistake for assuming making an appt (2 hrs) would get me more time with a knowledged consultant of Ferguson" and walked away to not waste any more of her preconceived 'valuable' time. I asked for a manager who showed me around to the appliances I wanted to see and then worked with Jessica who was fantastic and very knowledgeable on top of being personable and kind. I left with my goals accomplished but disheartened by the rudeness of the person (BARB YOUNGDAHL I initially made an appointment with via the website. Out of my haste to get the soonest appt available I blindly chose a consultant who had availability. I now know why Barb has the availability in her schedule and would recommend she reconsider her candor with all clients of Ferguson and not just "her own". If consultants cannot work with clients who have started an invoice then there should be an option to do so on the website and clearly explained. read more

Ferguson, the epitome of a love/hate relationship. Are they always busy? Yes. Is their customer service lacking? Absolutely. Are they expensive? Yes, they are. But if you are remodeling a bathroom, and have some specific ideas on what you'd like, sometimes - this is your only choice. Hubby and I recently renovated our master bath, and while we got the shower fixtures, vessel sink, and faucet elsewhere... evidently.... no one else in the world uses a medicine cabinet anymore. We looked high and low, and found tiny, cheap looking boxes - or were sent to websites touting European cabinets in the four digit price range. Ferguson at least had several options to choose from... and while I never thought I'd need a $350 medicine cabinet, I now own one. Did they mess up the order, and that two days out of Atlanta become a week and a half? Why, yes they did. But when it finally did arrive, it was correct and undamaged, so there's that. If we lived in a larger city, one might have choices and thus I could do a more in depth review and compare and contrast, but alas - we love Nashville so this is part of it. read more

Buyer beware!!!! They wrecked our new home right before the closing!! I have to say this is the worst customer service/ delivery experience I have ever experienced. We spent a few hours at Ferguson on a Saturday picking out a washer and dryer and fridge using a builder's credit. We had a $5000 credit with our builder to get appliances for our new home. We did the final walk through on a Tues night and the house looked great with some touch-ups to be done by the builder. The appliances were delivered that Wednesday morning and closing was to be that afternoon. Wednesday mid-morning, I received a phone call from the builder that the delivery guys wrecked the house. There was a 2ft by 4ft black mark running along the foyer hallway. There was also a 2ft dented in section of drywall with several nail pops. They knocked the staircase railing off the wall and had dents/scratches running up the entire staircase. The hardwood floor staircase landing was so scratched the builders hardwood floor guy had to resurface the wood. The washer door was dented and scratched and they shoved the washer in so hard that it popped the drain cover off the wall. The builder is dealing with most of the clean up and will be billing Ferguson. We have called multiple times to discuss getting the washer door replaced and who needs to fix the drain cover. After the extent of the damage, you think someone would be calling to simply apologize for the inconvenience of delaying our move while the builder had painters and people resurfacing the floor. No one from Ferguson returns calls and the excuse is always "I promise the person you need to talk to will call you back." It's 10/12 and the delivery was on 9/23. Thanks Ferguson. I hope this review saves other consumers/builders from the same mistake of shopping at Ferguson. read more

Ooo and this terrible 1.5 star rating is well deserved! I also have had a horrible experience with this place. They may have great products but the sales team apparently sells you the incorrect products and when it's shipped (was damaged by the way), and it's incorrect and damaged they have nothing to say except argue with you. I spent a significant amount of time explaining what i wanted and was sold exactly what i did not want. I am appalled that this company gets away with this! It is almost like they just want to sell the product and don't actually care about the consumer. I would NEVER recommend spending money here! The reviews should not be overlooked as I did in hopes to give them the benefit of the doubt! Bad choice on my part. read more

The WORST customer service EVER. DO NOT use these people. You can buy the same appliances from many other stores. They have come 4 times to install our appliances and leave every time with the job incomplete saying it's another department. They also delivered one of the wrong appliances. These people don't care about whether your stuff works and they don't care about doing their job correctly. They are TERRIBLE. read more

We worked with Cody to purchase a new range, sink, garbage disposal, dishwasher, vent hood and handles for a kitchen remodel. He was helpful in the showroom to walk me through all my options and offer suggestions and recommendations. They were prompt on delivery, product specs and help when we decided to re-order handles in another color. It was great to be able to see all the options in the showroom before spending that kind of money. Additionally they worked with us on pricing as we were ordering a number of items so I felt we got a good deal too. Overall a great experience. read more

We had the best experience with the Ferguson install team. They were very careful installing our new washer and dryer. They hooked everything up carefully and waited to make sure both washer and dryer worked flawlessly. I would 100% recommend the install team at Ferguson:). read more

Unfortunately, they are the only game in town. Showroom and sales team are all nice. Once you place your order expect nothing but confusion and chaos. Thankfully they are generous with returns. Back of house is a complete S show. BTW Build.com is Ferguson but you actually get what you order for less. Use them for their showroom then purchase elsewhere. read more

After reading some bad reviews, I was hesitant to go to Ferguson. The reviews were from 2015, however, so I decided to give them a try. (Only a couple of local retailers sell the built-in type of fridge that I needed.) I worked with Drew at the Powell Dr. showroom, and he was great. I made an appointment and he was waiting for me when I arrived. He listened to what my needs/concerns were and didn't try to upsell me at all. He came up with a great solution for me. I was disappointed that the fridge wouldn't be delivered/installed for over 3 weeks from the order date, but that wasn't their fault. The fridge was made-to-order due to its specificity, and in checking around to other stores (even Lowe's) I found that the delivery of such was the same everywhere. Lowe's was offering a "10% off" price, but it was even higher than Ferguson's regular price. The installers arrived right at the beginning of the window that I was given and were super courteous. We encountered a bit of a hiccup in getting the old unit out, but the gentlemen worked with me to get my new fridge installed. They were extremely careful moving the units in and out - making sure to not damage any part of my home. I believe in speaking up when things are handled well - not just when you have a gripe. I'm extremely pleased with how Ferguson handled my order. Drew's a great salesman there, and the install team that came to my house was great. Give them a chance as whatever problems people were writing about in 2015 seemed to have been fixed. read more

Great stuff. Horrible customer service. I am shocked by the ignorance of this company to not have workers to help their own customers. I was here with 3 designers for over an hour and was waiting for help the whole time. Not worth MY time or yours. read more

Love the service and products. I have been a customer for years. Their team goes above and beyond standard service. I was in desperate need of a dishwasher and went to the Box Stores first. Their inventory was slim and they were both back up for delivery/install. Went to Ferguson, Drew, searched inventory found exactly what I was looking for and had it delivered in a couple of days. It was competitively priced and I was in and out stress free. THANK YOU! read more

The one star is because they do have beautiful products in the showroom but everything else about the process will be lacking. Customer service is rude and lacking accuracy. read more

we have built a very nice house and the contractor recommended getting all of our lighting fixtures, faucets, sinks and appliances from ferguson. Let me tell you how horrible this is, the house was finished a year ago and I am still trying to talk to our customer service representative about replacing lights, when I say trying to talk to our customer service means that I call every day, I have left so many messages and I never hear back from her. I have called for 2 weeks now every day and I still have not heard back from her. They are just way too busy to care about any business, small or big project, they simply don't care so please don't waste your time, go somewhere where they care. I do not recommend this place to anyone. read more

Over the last 8 years, I have purchased numerous sets of appliances and fixtures for both my own home and my investment properties. Tommy Williams is the first person that I call, and he always has something that fits, wants, needs, and budget. I highly recommended calling Tommy Williams at Ferguson's first when looking for appliances and fixtures. read more

This was a terrible experience. One salesman said they did sell kitchen countertops and would get back to us. When we didn't hear from him in 5 days, we went to the store, and another saleswoman said the store didn't do countertops at all. We ordered a toilet and without asking us they decided to give us a plastic toilet top instead of the wooden one we ordered. They charged us for the wooden one. It turned out that they don't actually have a wooden toilet seat. Only with a lot of insistence did they send us another more solid seat. Still not the color we wanted because it didn't exist. If they'd told us of the problems up front we would have gone elsewhere. Never again. I begrudgingly had to give 1 star because yelp insists on at least 1 star. It really deserves no stars. read more

A few weeks ago my fiancé and I stopped by this location to check out lighting and bathroom fixtures. The guy who helped us out was funny and helpful, but he found out we were using a contractor that another one of the sales associates works with. So, he set us up with her. Since she was not in the office we left our information and a list of all the merchandise we planned on buying. After 3 days we had not heard anything so I called and they said the lady was out to lunch. I did not receive a call back so I proceeded to call the next day and she was with a customer. I tried for a week...nothing. I ended up going to Kenny and Company in the Gulch and they handled everything. I awarded Ferguson 2 stars because the guy that originally helped us was great...everything else in the experience was a waste of time. read more

Fancy products but terrible customer service. Ordered some shower fixtures from them and there was confusion with the order, but I decided to give them an extra chance because they were friendly and they have individual salesperson working us. So I thought I would give the young lady I had worked with another try when I needed a special toilet tank. As a repeat customer, I thought I would be taken care of just fine. Wrong. It was a disaster. We were on a tight timeline for our renovation and this woman did not bother to update us until being hounded (she never seemed to be available). For weeks we kept finding out over and over again, that our order did not make it onto the truck for delivery to the store. Finally I gave up and ordered the same thing on the internet for $30 cheaper and it was delivered to my door in less that 48 hours. Later, after several phone calls, she could not figure out how to credit my credit card for the cancelled order after assuring me it would be no problem. This is the first time in 15 years as an American Express customer that I had to challenge a charge to my account after my exhaustion following up with this woman and everyone else at Ferguson Fixtures. read more

Update again Went back there recently of course not to buy Just to look at some lights so I could buy at another store or better off online. Well the same girl with the long brown hair in the back by the outdoor lights just sitting there mindlessly on her phone as everybody walks by and she never asks if anybody needs help. I think she's just a fixture over there or something she serves no purpose other than looks good. Obviously the employees there are some of the worst sales people I've ever encountered they are literally good for nothing. Go buy everything online it's cheaper and then these idiots will go get a job for the government and can continue being useless. I wouldn't do any business with this place it's only good to see what's available and go buy someplace else. I spoke with sales person LeeAnn and then I called her back so I can place the order but I never heard from her. I contacted the front desk to confirm she received my messages they were nasty and said they would relay the message and Again I never heard from Leanne to buy a $1000 light. I strongly advise don't do business here just use them to view the lights. Take your business elsewhere as I did they don't deserve it. This place is decent they have a fairly good selection although Although their things tend to be on the high side. They are more on the higher end which is fine their prices are definitely up there but luckily it's a free world and you can go out on the Internet and shop for your best price. I agree the customer service is absolutely horrible I walk past women just sitting at the desk they don't say anything to you. One woman who is very pretty I see her on a regular basis when I am in the area she's always staring into space never says a word to anyone. I would definitely check it out if you're looking for fixture but I like hermitage lighting nearby a bit better and the customer service is 100 times better there. They have different fixtures to look at so you definitely want to go to both places if you're like me and want to see much as possible just don't do business here they don't deserve it bunch of arrogant nobodies here. read more

Just friendly advice if you need products and are in no hurry and need zero help and zero call backs that's the only way you should work with these people. I've been through 3 sellers in different areas and the "we will call you back" should be "we will never call you back or email you back" I have no idea the work ethic here but it must come from the head down. It has been a total nightmare to work with these people. Calling someone at build.com has been much more fruitful but God forbid if I need to return something at this location. It's been a complete nightmare even the front desk has told me 4 times "we will call you back" and NOTHING. My contractor is struggling with the same issue waiting in vein for them to call him back with simple questions. Once, the manager got involved and helped immediately but as I'm working on a whole house had to go back to sales team which are terrible! read more

Never go back .. I have built 3 houses in 2 different states and this place has by far the worst service !! Entered , walked straight to the desk . One person got up and turned away to busy herself with paperwork and the other person answered the phone , listened for a minute , then asked if I needed help . Why, yes I am here to pick 2 specific items and want to spend about $4000 . The lady whose name I only know because I overheard the desk call her asked how she could help . I told her what type of room I had ( modern ) and what I needed . She showed me 2 items which were totally rustic . I pointed out some things I liked . Her answer.. no we don't have your size or finish . Ok , so now I begin to look at lights . Once again she shows me an antler light ?? Really horns or some such thing . I turn to look at a$3500 light and she WAlKS away !! Never again . read more

This place makes me laugh! Of course they have beautiful things and the girls working there are too. I won't dwell on that. I will however, dwell on the fact that I have been twice and the exact thing happened both times. NOT ONE person acknowledged the fact that I was even a customer. The employees act like you should speak to them. I don't know about anyone else's experience, but I had way more acknowledgement at Hermitage(and they were extremely helpful!). If I ever choose to buy anything from this business, it will be from online only. I guess they go by service on the size of a woman's ring? How rude! read more

I was coming off of a long night in the OR at a local hospital and had a 9:20 appointment with Brian. I hate to speculate because I have purchased things from them before for several of my other properties but I think I did not look like their ideal clientele. The lady at the front desk was on what appeared to be a personal phone call and I waited for over 5 minutes for her to say "ok girl let me call you back someone is standing here". She then proceeded to say "yes?". I told her I had an appointment and she said ok I don't know where Brian is but he should be up here in a little while. Brian proceeded to show me things that were more "reasonably priced" even though we had not discussed budget. He told me what I needed and said he would email me a quote by the end of the day or tomorrow. It has been over a week and I have not heard anything despite calling to make sure they had the correct address. My friend said she had a similar experience with this location and went to the one in Hendersonville and had excellent customer service. I am very disappointed and would not recommend this Ferguson location. read more

Bad service. Was told they put me on 18 months interest free financing. Only to get a call a week later to say it was only twelve. my wife and I feel that we were told anything to make the sell. We had everything lined up so we had to stick with them because we needed the appliances. read more

My experience with Ferguson was excellent. From the showroom floor to the installation process, all was a fantastic experience.