Michael drove miles on a call to diagnose a check engine light during snow storm and didn't charge…read morefor the diagnosis. Honest Man.

From the owner: 05/08/2023Crossroads is now open for business. $50.00 fee for hooking up scanner and checking codes…read moreshop labor $50.00/hr. I have repaired timing chains, performed tune ups, replace electric and mechanical fuel pumps, replaced distributors and much more. Feel free to call me and inquire! 605-515-1601

After visiting three other locations, I finally found the one on N Lacrosse and from now on, this…read morewill be the ONLY location I trust with my car. Mike and the other team member were incredibly attentive, professional, and communicative throughout the entire visit. They went above and beyond by cleaning my windows, filling my tires, checking all my filters, and taking care of my oil change efficiently and thoroughly. What stood out most was how comfortable and confident they made me feel. They took the time to explain everything, answered my questions, and made sure both my car and I were well taken care of. It's hard to find service like that these days. Hands down, this is the BEST Grease Monkey location in the Black Hills, and I highly recommend them to anyone looking for honest, reliable car care.

Efficient and friendly service. I really appreciate the…read morequality and value that Grease Monkey provides. Thank you

Great service while I waited and nice staff. I would tell my mother to come here for an oil change.read more

Excellent service! Highly recommend. Military discount! These folks were fast and efficient as well…read moreas safety conscious. I pulled up ready to put my mean face on and tell them not to upsell me on anything. Not necessary. Very transparent. I was given the price before they touched the car. First positive oil change experience in years.

Took the our Escape in for an oil change and tire rotation, made an appointment…read more The appt was not scheduled correctly but they had a guy come in on his day off and completed it anyway! Because of the confusion they did not charge for the rebalancing. We thank you for your kindness!

My son took his car to Grease Monkey for an oil change while he was visiting his mother's house…read morehere in Rapid City. They left the oil filter loose on the car. Noticed oil leak on the ground and found the filter was barely finger tight and engine oil was down to barely on the dipstick. I changed the oil again with a new filter and oil pan bolt was torqued do so tight I had to use an impact on it to get it loose. Not happy at all.....

100% EXCELLENT Customer Service. They were kind, and respectful, trustworthy, and knowledgeable…read more They fixed our problem fast. We are from out of town, and we really needed help with our car's battery. The Battery was 6 months old, but would not hold a charge. We went to other places who just turned us away because it was late afternoon. We found Alternative Automotive and proceeded to their location. They were actually closed, when we arrived but they were still on the premises. Even know they were closed they took the time to check out our battery anyway. It was a quick easy fix, they were very professional, and went the extra mile for us. As we went to pay for the work that was done. They would not even charge us because it was an easy fix. We would highly recommend Alternative Automotive. If we lived in the area they would be our #1 go to place. Thank you Taylor and your staff for being there when we needed help.

Great service! Quick and efficient. Matt even was kind enough to give me recommendations on where…read moreto get my window fixed locally. 5 star

It's was amazing. Best treatment, fast and super sweet. 10/10…read moreI was given more than one option and always treated with patience.

we have had our oil changes here's for both our vehicles. However when I had an oil change a…read morecouple of times my van was heating up and the oil was low? Then it happened to my sons car. I quit going there but my son stuck with them. He had the oil changed about a month ago and his car was overheating. guess what low on oil. They are not putting enough oil in our cars which can cause engine damage and whatever else. My son is convinced now not to take his car there any more.

Sat and waited for service while two workers were working and another walked around on his phone,…read moredevice use to be quick but over the year things definitely slowed down. One time the mechanics used YouTube to do work on a vehicle.

I read some of the previous reviews and not sure why they were poor. The guys did a great job. I…read morehad a transfer case with low fluid, and they topped it off for me. they were quick with their work in the break room, offer some great cappuccino

Wow. First, I was just impressed that they answered their phones. The man who answered, was so…read moreprofessional and able to give me a quote that was very favorable. I showed up soon after, and they took care of changing my oil in less than 10 minutes, These are some of the most polite and team-oriented service people I've ever had the occasion to engage. After the work was done, they offered me a first responder/military discount that made my price even lower. I would so gladly let them repeat the service in another 5000 miles!