I was not even 60'days behind on my auto loan. They sent a repo guy to my house on a weekend after…read morehours so I couldn't even contact anybody to resolve it. No warning no nothing. They are liars and scammers. I have been asking to push my missing payment from 2023 to the back of my loan for months now and they wouldn't do it for me. Interesting.

We found this credit Union because we were referred by Knights Auto in Albany. It was the best…read morething that ever happen to us as far as banks are concerned. We met Alexis B there and she saved us a ton of money. Not only did she get us approved for the vehicle we were looking at she was able to refinance the other two auto loans that we have and save us money each month without extending the term. We then looked into debt consolidation and saved money there as well. Alexis goes above and beyond for her customers and has a great personality. I would recommend her to anyone looking to purchase a vehicle, do a debt consolidation or refinance the vehicles they currently have. I recommended her to family and friends because I trust her and she just goes above and beyond for her customers. She is that good!

My experience here has always been positive, until today. The teller I usually see is an absolute…read moregem and deserves a raise. The teller I saw today, Drishawn, was one of the rudest teller's I've ever encountered. I asked for a withdrawal, and the entire time he is sighing and rolling his eyes at me. I asked him to repeat a question as I didn't hear him, and he shakes his head and rolls his eyes at me again. Then he tells me my math is wrong, and when I explained to him why it was correct, he huffs and tosses my cash through the glass. No goodbye, no eye contact. If you are hard of hearing and Drishawn is working, you'll have better service at the ATM. I hope my usual teller is there next time. Ill have to leave her a shout-out here next time I see her.

Although I came from out of town to purchase a car just down the road from your location, when I…read morecame in here to withdraw some money from my account, I actually went up to a teller. I was needing $50 so I thought I couldn't use the ATMs - as most just have $20s in them. However, as the teller processed the transaction, she gently made me aware that the ATMs at this small mall-branch actually have $10s as well in them. When I got there, there weren't too many people standing in line waiting (I was the only one waiting for a teller when everyone else was at the tellers themselves). I ended up waiting there for less than 5 minutes. I don't know too much how many times they have lines (like Steve mentioned in 2015), but it sure seemed that it wasn't that way in my transaction yesterday). The transaction was rather easy, and what made it simpler and less stressful on inputting of my car details, was that these card machines (Bank of America uses their debit cards to pull up your account) accepted contactless forms such as Apple Pay (something I enjoy using and have been since my card isn't working as well these days (just waiting for the card's expiration and for the bank to send me a new one under their decision)) and Samsung/Android Pay.) I wasn't thrilled that there's only two tellers here, however - nor that the start of the line terminates at another teller window which only works the business end of processing. Perhaps simplifying the line here might work now and face it closer to the two tellers themselves. This isn't in the best location, but there is enough signage from the road mentioning there's one here, I knew it from passing it on the highway from my trips down this main-access road (Central Ave (because there are many in Albany)). But you did make some great informative moves to let me know and I love the communication of this information. Was debating whether this next information should be a Yelp tip or not: There's actually a door that leads right into Hannaford just as you enter/leave the inside of this location - something I don't generally find in many Bank of America locations. That's a definite plus in my book (never shopped this Hannaford, but I do know about it - sort-of).

This is by far the best bank I have ever had! The few ladies that I have had the pleasure to deal…read morewith are very courteous and they always give you that "family" feel when you walk in. Going to the bank is no longer a chore for me.

6:30 pm on a normal weeknight. One of my company's employees cannot check into their hotel, card…read moredeclined for no reason (again). Broadview/SEFCU - "we don't know why it is declined, plenty of credit, account fully paid.... but the person who can override the decline goes home at 5 pm... call us tomorrow?" Or imagine sitting in a bank branch across the desk from a bank employee who cannot call a business banker within their own bank. They are required to send an email and wait. So if you want to solve a problem, you sit together and wait for an email reply. Not kidding. Truly an awful business bank. Of course many pleasant kind people working there. Myself, I will 100% avoid this bank as much as possible.

SEFCU cared about 'us' 20 years ago. Now, they are no different than Chase or Bank of America…read more You are just a credit score. Nothing else. There was a time, many years ago, that I would not shut up about how GREAT SEFCU was. Anyone who was looking for a bank or loan, I would speak up and recommend SEFCU. Why? Because they worked with you. Treat you like a person, not a SCORE. Look at ALL the information and not just a score. Sometimes, people have lower scores for unconventional reasons. I always used to enjoy being treated like a person whom SEFCU wanted to do business with, rather than a beggar. Those days have gone. I am now treated like a beggar, because my score is not as high as some others. When your score drops below 'Fair', SEFCU staff start treating you like you are not worthy of them. As if they are only for the elite. My, how things have changed. SUNMARK and First New York FCU are the last of the 'Old School' credit unions. By old school, I mean . .they care. They want to HELP YOU. Not just approve or decline a loan. I just got off the phone with New York FCU. They came up with a whole plan for me. To refinance my car, and consolidate all of my debt. Decreasing my monthly bills, while putting me on a path to increase my credit score. I am not just a pass/fail to NYFCU. They gave me a lot of respect, help and wanted to make my life better. Help me to increase my score and then even refinance again - in 6 months with an even better rate (They will refinance their own loans at NYFCU). THIS . . is what SEFCU used to be. Now, you only matter to SEFCU if you have a stellar credit score. Not to SEFCU: The lower credit scores and higher interest rates make you a LOT OF MONEY. My dad, with excellent. credit, pays 2% for his car. You don't make crap off of him. I had a 10% $50k car loan. You make $16k off of me. And yet - you. treat me like the plague and my dad like a hero. MATH MATH MATH.

I have been doing my banking here for almost 12 years now and I have never looked back. Carole, the…read morebank manager, will bend over backwards to take care of all your banking needs. I have had car loans, personal loans, business loans, savings accounts, and checking accounts at Mohawk Progressive. They have great rates and no fee checking accounts as well as online banking. MPFCU is a small credit union where the member really does come first. They may not have all the latest techno services of the larger banks but they got it where it counts- and that's customer service. I remember a couple years ago my iTunes account was hacked and the thief started making several hundred dollar purchases over and over again to his fake account on iTunes that ended up totaling over $3000 dollars. Carole called me and alerted me to the activity and put a stop payment on my account before calling me. She knows me well enough to know I didn't make those purchases. That isn't the only time MPFCU has saved my skin. They have also called me to alert me a payment was clearing when I had insufficient funds in my account (Hey it happens to the beat of us) just so I could add money in time to avoid any fees or penalties. Carole and her member service reps will do the same for you. I will continue banking there for as long as I am around and you should too!

This is the best banking institution I have ever dealt with. I use this credit union for business…read moreas well as my personal banking. Carol and her team are always there for you. I have recommended them to dozens of my customers and will continue to do so.

Always helpful, friendly and respectful. I am very impressed with this branch and their level of…read morecustomer service.

Total waste of time. After submitting an application online for a HELOC loan with stellar…read morequalifications including full-time employment with high income (+270K/ yr), stellar credit history and score, high assets/ low liabilities, they replied after 3 days, declined me and said, "they can only place HELOC's on properties in NY or the following PA Counties: Bradford, Susquehanna, and Wyoming." I live in Southern California, and my home is there. This was not stated on their website or in their loan application process. Instead ,they allow you to submit the application and get a hard hit on your credit check inquiry automatically, and then they decline you. Totally unprofessional. BUYERS BEWARE!!!

Your online team member was entirely unhelpful and instead of listening to me just told me there…read morewas nothing else they could do other then shut down my card when I expressed not knowing where a charge came from. You need a better system.

Originally we used the branch in Amsterdam ny but they closed that one and now we use the Albany ny…read morebranch. Most of the time we never need to go to the actual bank but when we do we find some of our old associates from the Amsterdam branch working there. Warm smiles, friendly, knowledgable and helpful people all around and a great bank to deal with.

The Broadview inside the Empire State plaza in Albany NY is very slow. There is never enough staff…read more Today I waited in line for 15 minutes the line was backed up to 10 people. I did ask one of the managers inside her office if she could possibly help there were two other staff in her office with her and she said she was not able to help at all. I would not suggest this Broadview it has been a nightmare every time, constantly customers are getting irritated in line. It doesn't make sense.

Experience in the branch itself is pretty quick and the staff are friendly. Never have any problems…read morereally but ever since the atm sites have changed and updated the systems have been weird on taking atm deposits with cash it spits it back out I think the overdraft fees are ridiculous at $28 per transaction. I haven't seen overdraft protection they might have it but personally in app or online I haven't.

Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D…read moreWilson, Financial Center Manager at the 1450 Western Ave branch. I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min. when everything was done, I asked him what took so long? and he answered "YOU gave me A WRONG commit number", in very condescending tone. I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually. When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it. NO APOLOGIES. and he just walked a way. When I started to complain that I got stuck in the branch for 45 min. on the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude. NOT HAPPY.

I just visited this branch yesterday. I had a joint account with my mother, who recently passed and…read moreneeded to transfer it to me. I met with one of the relationship managers (I forget her name but she was in the left office). She was so warm and funny. She took so much time with me and even thought of things I would need to do to help wind up the estate as a person living out of state.