I just recently opened an account with acnb bank and so far the service is not good. I made a…read moremobile check deposit and it took two days for them to process the deposit. Which cause an overdraft in the account two days after I made the deposit! And these people took that opportunity to charge me an overdraft fee anyway! Why would you charge me for an overdraft knowing it was due to them taking two days to process a check that they say gets processed 4 times everyday. Unless its due to lack of available banks in your area I recommend you find another bank.

Have been a customer for over 30 years. They provide friendly & efficient service. Always helpfulread more

This, on Wayne Ave, is not my home bank- i was assisting a friend. This goes out to An Employee…read morerather than the Bank. The young Woman working the window this morning on 1/4/2025. Im a deaf customer and sometimes dealing with those in the hearing world is challenging. It was nice to see she knew some sign language and was willing and, actually initiated the need to write notes back and forth to assure that all communication was being understood. Ive in in the bank before and usually whoever is in the window just tries to talk and this is not effective. She was very busy as well.. there were three lines and at least 2 cares in each line. I didnt get her name but did I appreciate the service..

F&M Trust is our bank of choice. When we moved back to this area after being away for a few years,…read moreit was recommended we go with F&M Trust, and I'm very happy we did. The Norland Avenue branch is very close to us, and is where we do the majority of our banking. When we opened up our account, it was easy, options were fully explained, and we felt good about the entire experience. We ran into a snag in getting our money transferred from our old bank in Florida to here, but the woman who helped me that day was so very nice and got it all worked out. She had excellent customer service skills. Panic mode was starting to set in with me that day, but she assured me it would get taken care of, and it did. My husband goes there to deposit his paychecks, as he doesn't have direct deposit. He reports they are always very friendly to him and he rarely has to wait in line. I have full confidence and trust in F&M Trust.

After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY…read moreregretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________. Me: No System: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!) Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. ‍‍‍‍‍ But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION? You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority list? Oh. Okay. 2. Me: Just so you know, I wasn't trying to circumvent you, when I called on Wednesday. (I went on to explain the stupidity of your automated maze.) Her: Oh. Yeah. I've had other customers complain about that. I shouldn't even be in their system as Nicole. My real name is Elizabeth. I just go by Niki. What the actual Member's 1st?!?!? HOW is this nightmare of a credit union "Harrisburg's Best?!?" Harrisburg! Raise. Your. Standards!! I'm writing up a very detailed report and sending it to the NCUA, the Attorney General's Office and the BBB, for good measure. In the time I've wasted trying to resolve your ILLEGAL ACTIVITY FOR YOU. I could have opened all EIGHT of our accounts elsewhere.

We have been banking there since we were teens, along with my whole family. We have all been…read moremembers here for well over 12+ years and never once considered changing banks. The options and opportunities this bank has is just phenomenal! The customer service... OUT OF THIS WORLD! I am one of the few that believes customer service is STILL key and members first always exceeds my expectations! If I ever call in and they may not know the answer right away they go the extra mile to genuinely help their members! KEEP IT UP!

I have been a member of Bulldog Federal Credit Union 30 years and the free checking and loan…read moredepartment are the best around

Bulldog has been my lifesaver several times when I needed a loan with less than great credit. I…read morehave been a loyal member since the 1980's, It will be my forever lifetime bank. Thank you Bulldog!

The tellers are consistently friendly, helpful, and professional. Whenever I have a question, they…read morerespond promptly. If they do not know the answer right away, they take the time to find it and follow up with the information I need as quickly as possible. I truly enjoy working with this bank and would highly recommend it to anyone considering opening an account or transferring one.

This is the "Karen" of all branches. There is always a delay due to calling to confirm checks, not…read morethe same friendly customer service as eastern blvd location so only used when I have a time constraint. For a better customer experience the training staff from other branches need to do a training for these associates.

We have banked here several years. The North end branch is extremely friendly!! Love coming here…read more They always go out of their way to assist you with whatever they can. Unfortunately the Main Street branch isn't always as helpful nor as courteous. They will do your banking with a smile but that's about it. Now we will be changing banks soon because they have promised to be getting the app for smartphones for 4 years now and have said it is "in the works". Obviously they still do not have it which is something very important to my needs so unfortunately we can no longer wait. We are also choosing a bank that will provide us with monthly cash incentives for using our app for mobile banking and deposit incentives into both our checking and savings accounts. It's seems like something the bank could have easily have done years ago to retain accounts.

These folks provided me with great service when I lived in Hagerstown.read more