I saw the lower ratings - hey appear to be dated. My stay here has been great! First, I arrived early and my room wasn't ready. The front desk associate got on the phone and had my room prepped quickly. The rooms were clean and spacious and the rate wasn't too expensive - especially for London. The air conditioner got really cold which helped me sleep. The bed and pillows were also really comfortable. There are 2 restaurants on the property. The first floor offers meals with a view outside. Good people watching. The second floor has the breakfast setup which was quick, efficient, and good. The fitness center - while not big - has enough equipment to give you a full workout. The pool area also looks nice although I did not swim. For Marriott Bonvoy members, this is an Autograph Collection property. Enjoy your benefits. read more

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Three night stay for business in an area of London I had never been to before. Montcalm was a very solid property. Picked it because of proximity to my work commitments and because it's a Marriott. Status acknowledged at check in with easy options for breakfast or points. Clean, comfortable, quiet room with effective black out shades. Love that the bathrooms have heated floors and great shower. These things matter when you're jet lagged and running on fumes for most of a short trip! Only real miss was not coming to make up the room when I went out for the evening when asked and was told they would, but they did bring fresh towels up. I also think it would be great if they had a streaming TV for Netflix etc. login. But overall solid property. If I am likely going to be back for business will stay here again. read more

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I had an excellent stay here and the service was spectacular! The employee in the lobby helped me with my luggage even before I got out of the taxi. The breakfast service was great and Wassim was a pleasure. The breakfast was included with my stay. It was elevated and the food and coffee were amazing. It felt like I was at a restaurant. A really nice start to my day! read more

After a long red-eye flight into London followed by what felt like the world's longest cab ride thanks to morning rush hour traffic, arriving at the Montcalm East was like walking into a breath of fresh air. And it only got better from there. From the moment I walked in, the staff went above and beyond. As someone with Ambassador Elite status, I'm used to recognition being hit or miss (especially back in the States), but here, it was front and center. The team at Montcalm East didn't just acknowledge it, they genuinely made me feel like a valued guest. Special shout-out to Emily at check-in, who was warm, professional, and incredibly attentive. Not only was my room ready early, a rare and much-appreciated miracle after an overnight flight, but they also surprised me with an upgrade to a suite, which completely set the tone for the rest of my stay. The suite itself was immaculate. Quiet, spotless, and thoughtfully designed, with that perfect balance of comfort and style. The bed was a dream, the amenities were modern and high-end, and everything about the space just felt right. It was the kind of room that makes you consider canceling your plans just to stay in and enjoy it a little longer. Location-wise, Montcalm East couldn't be more ideal. It's right in the heart of Shoreditch, with easy access to everything from nightlife to dining to the subway, yet somehow, once you step inside, it's peaceful and serene. The hustle and bustle of London melts away the second those lobby doors close behind you. I travel often and stay at a lot of hotels, but Montcalm East is a standout. Exceptional service, beautiful rooms, and an experience that makes you feel taken care of in every way. Can't wait to return. read more

Very nice property! Great location. After 7 hour plane it was nice to have my early check-in room available but then upgraded. Very clean, nicely appointed rooms. Full bar with top shelf liquor and restaraunt with nice menu. Super friendly staff and very professional. I forgot my AC adapter for my US laptop but the hotel had an adapter for me immediately. read more

This hotel has so much potential to be amazing. The location is awesome. The spa facility is fine. Lobby is cute. Room is nice. However, the way it's run is just horrible. The spa is overly crowed (so many non-hotel guests in there), the check in process takes forever, and they won't even let me sit in this table area to work on my laptop. Not very high class in terms of how they treat their guests and run their operations. Looks high end but is pretty low end operationally. read more

​M by Montcalm Shoreditch - Empty sitting area where guests aren't allowed to sit with their laptop - Hotels Near Me - London, XGL

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A lovely hotel that has been tastefully renovated in Shoreditch. My stay included a continental breakfast but I did not eat here. Service was excellent and the staff were very helpful at reception and the bar / cafe. The room was small but well kitted out with a good bed. The bathroom was also nice and clean with all the basics. The shower here was excellent :-) Considering it's close to my office and reasonably priced I would happily come here any day. It's a nice hotel with friendly service. read more

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This hotel was truly a comedy of errors. If you want to read the whole review, do it. I know it's long. It's quite a story. Gist - don't stay here if you want good service or a comfortable bed. When walking in the door, this appears as though it might be a decent hotel experience, but within moments it started to go south. We were bombarded with staff asking if we wanted a signature cocktail, water bottle, our luggage taken (bellhop) AT THE SAME TIME. While appearing generous, it was completely overwhelming. We then proceeded to try to upgrade our room (for additional fee) and thought we were on the same page as the staff (an additional bed), but when we arrived at the room, realized it was just a nicer and larger room (no extra bed). Thought our intention was perfectly clear and stated? I also noticed it was strange that the front desk staff was not able to authorize upgrades on their own - the staff member had to call and speak to a manager (several times). We finally got situated in a lovely room later in the evening that accommodated our family and I thought everything was going to be alright...but nope! It just gets worse (and more hilarious). When we arrived in the room, we were promptly greeted at our door by a housekeeping staff member who asked if the room was ok - we said yes but that we needed hypoallergenic pillows. There seemed to be a miscommunication - we kept rephrasing and asking again until she finally said "That is not my job." That was confusing. I tried to call the front desk but I kept getting a busy signal, so my husband had to walk down to ask for them. The gentleman that brought them up finally did not speak to us at all. The whole situation was frustrating perhaps due to the lack of clear communication. So going to bed was interesting - the room is equipped with a smart lighting system that is NOT SMART! It is impossible to see where the buttons are located in the dark, the "nightlight" is SO bright, there is a dimming function for the main lights but it does not get dim enough, the bathroom light is not subtle, as the door is glass. Overall, it was incredibly frustrating and strange. I just wanted one bedside lamp on...is that too much to ask? The bed is made for one person only. Once another person gets in the bed, the other side pops up like a see-saw. My husband's side dipped down a good few inches lower than mine. It was actually comical (I was laughing hysterically at one point...about this and all of the other things), but not so funny the next day when my back was aching. Clearly the bed buyer went shopping alone. We wanted to order room service breakfast the next morning, so we tried to call downstairs...but still only got a busy signal (again). I finally directly called the front desk (via 9 +) and they connected me over. When our breakfast arrived, there was no butter or jam for the toast (and no ability to call the front desk), so down we went to the front desk again. Can't anything go right? Wait, there's more! After showering on day 1, we hung our towels on the back of the door so we could use them again. When we returned home that evening, all of the hung towels were gone and not replaced with any fresh ones. We were left with 1 hand towel, the bath mat and 1 bath towel for a family of 3. Come on! The good aspects - there is plenty of closet space with all the amenities needed (iron, ironing board, hair dryer). Bathroom kits were automatically provided (toothbrush, etc). The rain shower is nice (but hot does not get hot enough). They pass out free water bottles (which is great bc the water tastes soft). Location is fab - super close to tube and bus stops. read more

I stayed here for a week and although I'd like to keep an open mind because the hotel is nicely designed and in a great location, there are a few things that occurred that you should be warned of. First, during our stay there were power outages. One evening around 11 pm the power went off and on more than 3 times, resulting in all the bright room lights being turned on when the power came back. I was already trying to sleep and had to fumble to turn the lights off every time this occurred. The hotel said this impacted half of the hotel. Second, the housekeeping was very inconsistent. Some days they would come early, other days I'd get back at the end of the day and they hadn't come at all. Sometimes they would replenish the water, other days they wouldn't. Some days they would remove old food, other days they would leave items behind. We were left without tissues at one point. All the while, they would actually come into the room 3-4 times throughout the day instead of just doing a good job on the initial sweep. I was working from the room on some days and they even came in once without knocking while I was there. As others have mentioned, the lobby experience, although well intentioned, can can be quite overwhelming with the number of people greeting you. My largest issue is that I had two items go missing -- one from a bag in my room and another that I am absolutely certain I left behind that they cannot find a day later. The first item was some cash taken from a side pocket of my bag in the room. I'll take the blame for not more safely securing that. The second item is a swimsuit that i accidentally left hanging on the bathroom door that they now mysteriously cannot find though Im willing to go pick it up. Looking back at my stay, I just feel uncomfortable thinking about this hotel. They have some operational issues to work out. read more

Take a look at the picture of "fresh fruit" that was left in my room today. On top of this I requested a queen bed for my stay because I have back issues and instead opened my door to find two twin beds pushed together. The power went out and knocked out my television plus an alarm went off that same night at 3am that woke up the entire building. Lastly, you have to ask for washcloths. Actually, I asked the concierge and when I got back to my room I still had none. I had to complain twice to get them. Good luck lathering up with a giant hand towel. STAY AT YOUR OWN RISK. The bartenders are pretty cool though read more

​M by Montcalm Shoreditch - Hotels Near Me - London, XGL

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I really enjoyed staying here. Really interesting hotel to say the least. I'll start by mentioning that I think this hotel is best suited for the younger generations (probably people in their twenties or so), and prob not a great choice for a family trip. For ex the spa and pool aren't open to children under 16 and the hotel itself if located in Shoreditch which is further from the touristy area of London where I know all of y'all families wanna be. ROOMS: I recommend this hotel for younger people bc the rooms are designed in an interesting way that somewhat revolves around the use of technology, which could be rather confusing for older people. Rooms and bathrooms are very nice and cleaning service is great. FOOD: On another note, our room (the Triple Suite) included a free continental breakfast buffet which was located on the 16th floor in a fun, quirky, cozy, and rather quiet room that overlooked the city. The breakfast was pretty good too. There are two restaurants in the hotel, one on the first floor and one on the very top 17th floor. I didn't get a chance to sit down in either restaurant but I did order a chocolate hazelnut dessert from the French restaurant located on the 17th floor while I was hanging out in the lounge on the 16th floor, and it was incredibly delicious!! As far as room service, I ordered once and had a club sandwich which was actually mediocre af and bland, and costed £19 plus the service charge of 12.5% AND a delivery fee. So I would not recommend ordering room service since there are many other dank restaurants in the area with much better food and prices. Overall, my experience was v enjoyable. The design of the hotel is stunning and modern af. Like I said, definitively recommend for for younger people in ages around their twenties. Hotel definitely has a relaxed vibe and many services to offer as well. I also enjoyed that it is located right outside of the tube station, about a two minute walk or less. read more

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This will be a little unusual, since I'm still here for 1.5 more days, but... I didn't complain when, after a 7-ish-hour flight from the States, they sent me here from the other Montcalm (at the Brewery), because of some scheduling screw up on their end. No apology, and it made my walk to our UK office further than it would've been. It appears from other reviews that this happens regularly. I didn't complain when no one at either property offered to help me with my obviously large bag (I've been here for 2 weeks, so needed to pack a lot). Perhaps I was dressed too casually for such a posh hotel to give me such standard service? I don't want to think it was due to my ethnicity (let's just say I'm brown). I didn't complain when I got rejected from the club in the hotel at the door (which is actually called "The Club"), despite the fact that I'm a guest here. It's a "member" club. I didn't complain when this morning at breakfast the hostess told me "you can sit HERE" (in the middle of the room) and then I told the hostess I'd like to sit at the window where there was a table that just opened up, and rather than offer to have it cleared, she just repeated "You can sit here." I didn't complain when I put my laundry in well before the 9am deadline, and didn't get them back by the stated time (8pm). I had to call at 8:30pm, and they were like "Oh, you didn't get your clothes?", and then they had to FIND my clothes. If I hadn't called them, I would've been wearing the same thing today as I had yesterday (it's a finance company, and business casual, and like 32 degrees C here, so I had sweat plenty in those clothes). I finally got my order (which, mind you, was like 5 GBP per t-shirt), at almost 9pm. But holy eff, why is it that housekeeping leaves a different configuration of towels every goddamn day? Sometimes I have washcloths, sometimes I have hand towels, sometimes I have a bath mat, sometimes I don't have one or more or any of those things (I currently have neither a bath mat, nor have the cotton swabs been replaced). One day I called twice to get washcloths and a hand towel, and I ended up with 9 bath towels. LOL. Sometimes I've had 3 shampoos and no body wash. And sometimes my room has been cleaned, sometimes I come back after a long, tiring day of work away from home, and my room is exactly how I've left it, dirty towels and unmade bed. I'm not an entitled whiner... at least, that is, until something costs 5-star prices, and then I insist upon 5-star service. If you WANT to be a 5-star hotel, M by Montcalm, then don't fake it. Don't be a mere wannabe W Hotel. Be a W. I've stayed at Ws, as I travel A LOT for work. They've been flawless. This place pisses me off. Also, the food and beer selection are THE WORST. I didn't even consider room service here, and 2 of their 3 beers on tap were Amstel and Heineken. Those are entry-level beers. That said, solid wifi, and top notch bar staff. Truly, top notch, all of them. Despite the poor beer selection, I'd stay elsewhere and come here for the bar. read more

I stayed at this hotel in May. The staff was extremely friendly and helpful. My room was modern, clean, and cozy. The facility for a great, including the gymnasium and the restaurant on the 16th floor.I was very pleased with this hotel in central London. I will return to this hotel. read more

Stay somewhere else. The people are helpful but everything else is an issue. No heat in room, no one answers at the front desk, maintenance took forever to tell me...the heat wasn't working. Complicated hit and miss room controls. Abusive policies to extract more money at every turn (25 pounds for every hour you want to check in early? Really?) and as noted in other reviews, bad bar and restaurant selections - few and odd combinations. There are plenty of other choices around, the holiday inn express is a better choice - Wish I had picked that. read more

This is a beautiful hotel don't get me wrong and I wanted to love our week long stay there, but it has a lot of issues to work out. I figure a few of the issues are maybe due to my lack of sleep but I will list them here and you decide for yourself. This is a tech hotel and it means there are tablets to control everything sounds cool? No no it's not cool, the master light kept activating itself through out the night, imagine a kinda dark room then suddenly every light is on!! The curtain opened randomly, and frankly for as posh as it is there should be a wrap around curtain to prevent the extra light. Alright covered 2 issues. Next the heating/cooling these tablets are not fantastic the heater wouldn't come on but 1/5 tries then it would roast you and take another 5 tries to get it switched to cool. The bed that we had in room 503 had a sunken spot so your back hurt by morning. The WiFi was spotty. The pillows would defluff to nothing! But mostly the random lighting was what kept me awake! I wouldn't stay here again. The staff was fantastic! They were friendly and catering and tried to help the best they could. read more

M by Montcalm tries very hard to be a high tech, top class, one of a kind hotel. Sadly they don't quite hit the mark in both high tech and the basics. On the plus side staff was friendly, the place is very stylish and the bed was comfortable. Location is convenient to the tube,which means all of London is accessible. We had a wonderful time on holiday in this lovely,vibrant city. Technology can be great, but it almost always has a learning curve. When you're arriving at your hotel after a long flight it isn't helpful to require training to turn on a light. Sometimes a switch on the wall is preferable to a programmable control center, especially if you're trying to use the bathroom. Of course it helps if the technology actually works. During our five night stay our room key failed once and our room had to be rebooted once (really! Rebooted!) Located in the tech center of London I was surprised that there was no business center, no available computer and the only way to print was to email a file to the desk. On the low tech side the cleaning of the room was surprisingly poor. Several times trash was not emptied and our last night the carpet was clearly not vacuumed and the tissue box was left empty. With a few tweaks this could be a really great hotel. I think it's fairly new so one hopes it will achieve its potential. Work out the bugs so to speak. read more

This was not the hotel I booked - I booked the Montcalm at the Brewery location on Chiswell but upon arrival there, was informed my reservation had been moved here. After a long day in the air I was not ready for that and as I had never been to London before and had mapped out what 'tubes' to take from the Brewery location I was less than enthused about the new hotel. When I finally arrived to the new hotel the desk clerk / greeter had obviously been made aware of my displeasure as she was all over me giving me vouchers for free food and drinks. She escorted me to my room and demonstrated how the touchpads worked for all electronics, etc. she explained this is a new hotel - opened April '15 and everything is hi tech. The room was nicely appointed with comfortable bed, a desk and chair with footstool. Large walk-in shower with a rainfall showerhead was a bonus! The room was very clean and had many amenities. There was a small box of chocolates and fresh fruit on the table. Now the rest of the story.... if after a long day sightseeing or at the office you had planned to unwind with mindless tv, good luck. I do not know if its a UK thing or just this hotel but TV reception is entirely hit or miss and the touchpad control the same. If the TV did turn on and a station came in you have to turn off all the other lights in the room to see it - its a big screen but the recessed lights above it create a glare so that you cannot see what is going on onscreen. The pillows in such a nice hotel were terrible if you need any sort of neck support. Its just a pile of feathers. I even had housekeeping provide extra firm pillows - I was stuffing two in a case just to make a single. note to self - pack your own pillow for these long stays. Housekeeping was great when they showed up. That too was hit and miss. I found myself asking for clean towels about 1/3 of my 2 week stay. There are coffee pots and hot water pots with complimentary instant coffee in the room along with take out cups and lids. After the first use, you have to request new cups, nearly daily. I must add, to be fair, one call to the front desk had housekeeping up to the room and remedying whatever wasn't ok almost immedidiately. They were trying, I would have preferred they just cleaned, fresh towels, fresh cups etc the first time through and not need to call. Room service food was not good. I'll just leave it at that. The restaurant in the hotel was very good. I don't know where the disconnect is as I would think similar quality but not so. Nearby pubs were very good - I'll get those in a separate review but check out The Old Fountain and Three Crowns ! read more