We were fortunate our project manager, Kyle, was able to get us a last-minute in-person meeting with colorist, Carrie B. She was excellent to work with and really put our minds at ease. Our painting foreman was friendly, professional, and very patient. The crew did a great job prepping and painting. Our building now looks fresh and sophisticated. The soft dark color trim (Ashland Moss) and (Grant Beige) base are pretty and easy on the eye. Neighbors have been commenting how nice the building looks now. read more

M Carlson Painting - Painters Near Me - Wayzata, Minnesota

Our experience with M. Carlson was defined by poor communication, inconsistent workmanship, and a lack of project management from start to finish. The project got off to a bad start. Meetings with the color consultant weren't properly coordinated, color instructions weren't communicated to the crew, and paint availability wasn't confirmed before work began. We were told two rooms would be completed first so we could continue working from home, yet after two weeks those rooms still weren't finished, leaving both of us displaced from our offices. Communication Communication between the project manager, color consultant, crew lead, and painters was consistently poor. Rooms were painted before repairs were completed, vents were painted despite being told not to, and repairs we had specifically paid for were ignored because the crew was never informed they were included in the contract. During the estimate, we were given a checklist covering the various phases of the project, which made the company appear organized and professional. We later learned those checklists were apparently not being utilized. We had to repeatedly chase down the original project manager and escalate the issue just to get a pre-project meeting. Despite asking multiple times, he could not provide us with a clear schedule or even the order in which rooms would be completed during the first week. Quality Quality control was extremely disappointing. Nearly every room required multiple rounds of rework due to visible patches, dents, sloppy painting, and unfinished repairs. Even their own project manager routinely identified rooms as incomplete, yet the crew continued moving on to new rooms instead of finishing the existing ones. We ultimately requested that the original crew be removed because both the quality and productivity were unacceptable. Instead of M. Carlson managing the project, my wife and I spent hours every day supervising the crew, documenting issues, and meeting with the project manager. What was supposed to be a convenient professional service became a major disruption to our work and home life. The crew also repeatedly left and re-entered the house throughout the day, sometimes as many as 43 times. Bait and Switch Before signing the contract, we were assured that problem areas--including stair patches, bathroom water damage, and cracks around windows and doors--would be addressed. After work began, we were told that many of these issues either couldn't be fixed or were outside the scope of work. It felt like the promises made during the sales process changed once the contract was signed. Promises Made Were Not Promises Kept Interactions with management made matters worse. We were essentially told to accept the results because our home wasn't a multi-million-dollar property and that we should only expect "fresh paint," despite paying for wall repairs and premium services. We also received inaccurate explanations about paint products and encountered attempts to charge us for work that was included in the original estimate. Safety and Damages Safety was also a serious concern. At one point, a stair handrail was reinstalled using only two screws instead of its proper mounting brackets. This created a hazardous situation in which my pregnant wife nearly fell. The crew also damaged the ceiling in the stairwell, and M. Carlson would not accept responsibility. Their own checklist states that before-and-after photos should be taken, which should have provided an easy way to determine whether the damage existed beforehand. Take the Money and Run M. Carlson repeatedly asked us for a fresh start and the opportunity to prove they could finish the job properly. Then, without any meaningful communication with us, they packed up and left. Hours later, we received an email stating they would not be completing the project. That communication did not address the financial situation. We had paid 50% up front, yet the project was nowhere near 50% complete--and that doesn't account for the ceiling damage, unsafe handrail, or extensive rework that remained. Overall, this felt like a budget-quality paint job sold at a premium price. The poor communication, inconsistent craftsmanship, repeated rework, broken expectations, safety concerns, and constant need for homeowner oversight made this one of the most frustrating contractor experiences we've had. Why hire M. Carlson when the company appears to function primarily as a sales organization that subcontracts the actual painting work, yet fails to adequately manage the quality, communication, and pace of that work? read more

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The exterior of our home was in need of a new painting. A project manager, Kyle, came out to our home checked the exterior and gave us a cost and approximate date. He was professional and courteous. He went over colors of paints and we chose what we wanted. His costs included the materials and the job. The crew who showed up were experienced and did a professional job and were dependable hard workers. We are pleased. read more

MCarlson came to my house with a simple ask: get the dated blond oak outta my kitchen. They delivered better than I could have expected. I get compliments every time someone enters my house. Not only did they remove and resurfaced my cabinets at their facility, they also: provided a designer, offered and installed back splash option, painted main floor, painted upstairs, fixed hardware, fixed cabinet hinges, and offered a few other services I didn't even consider....all under budget. My light "de-oaking" was 1/10th some of my neighbors kitchen remodels, and I think looks just as good. I have a few other projects I will definitely use them for in the future! Go with these guys....I'm glad I did. read more

M Carlson Painting - Painters Near Me - Wayzata, Minnesota

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SO happy we selected M Carlson Painting for our exterior project. our plans fell through with another painter, and I know they completed the work before the previous painter was able. Fair price, exceptional work, and wonderful staff. plus, very efficient and clean. Definitely will call them again. read more

Matt and his crew have done a fabulous job with several of my customers. What I like most is that each project has a caring manager watching over the schedule and outcome. They have great attention to detail and are respectful of homeowners. I look forward to our next project! read more

I have used M. Carlson Painting for all my interior projects and have always been blown away by the difference their work has made in my home. So when I needed the exterior of my house painted it seemed like a no-brainer to get M. Carlson Paining back to help me out! My exterior was in rough shape with old, brittle cedar shakes that needed replacing, trim that hadn't been touch in years and the paint was so old it was flaking off. MCP did a fantastic job with my exterior. I love the color and how fresh and clean my house looks! Most importantly, MCP was respectful, cleaned up after themselves, and detail focused making sure my house would look as great as it could! read more

MCarlson Painting is a great company! They painted our house and our garage and they were extremely thorough, detail oriented, very friendly, and most importantly cost effective. I recommend them to everyone I know and I will only be using MCarlson Painting in the future. read more

M Carlson did all of the painting on the exterior and interior of our new home. We are more than pleased with the experience we had with Matt, his team and their work. The team: The painters who work for Matt are professional, quiet, clean and most of all highly meticulous and talented. The quality: Amazing. Our project included a ton of enameling. I have seen poor enameling jobs and realized how important it was to hire a painter who really understood proper enamel application. The painters take their time to prep all the surfaces, they use high quality products and they take their time with the actual application. The lines are clean, the strokes are smooth and the edges are crisp. There was a strong attention to detail and they were very serious about their work. The owner: Matt is a great guy and part of what makes the process so easy. He's easy to work with, honest and has very reasonable prices. We have had M Carlson Painting back since the completion of our home to change some colors and do some additional work and have had the same positive experience. I highly recommend them to anybody who values quality and honesty. read more

Three words: Don't hire them. All in all the painters did a good job painting our house. Had I known that they sub-contracted a different company to do the work, I would have just called that company and left Matt Carlson out of the mix. From the start - they said it would take a week. 4 weeks have gone by and my house is just being finished. They said they could color match the paint, but it might be slightly different. The color was completely wrong and when we told them, they didn't offer any fixes, just said, they told us it might be different. It was a completely different color yellow. I went out and bought the correct paint, the color that I had told them was the correct color and gave it to the painters, who then re-did the work they had already done. The painters did not fully clean up after themselves, and also managed to rinse a bunch of paint off into my yard, which didn't dry and then my dog left dark gray footprints all over my house (wood floors, white steps, and white duvet cover). I called the project manager to let them know how angry I was about all this - he sent the painters out to clean up - great. They apologized - great. THEN - the owner, Matt Carlson had the balls to call me and tell me that I was in the wrong for not communicating properly when I said that his project managers were not so good at communicating on this job. He argued with me, the customer. I must just be a stupid woman, who knows nothing and needs to be mansplained to a million times about the damn color matching. I told him to send me the bill and that I would never hire them again for anything. He said that was fine by him. So, if you want a relatively good priced job, but bad customer service, call M. Carlson Painting. read more

We had a wonderful experience with M Carlson. They gave us a quote (which was a great price) and the exterior of our house was painted within a week! The guys who worked on our house worked all day long and did an incredible job. We have received countless compliments on how great the house looks. I would recommend them to everyone. read more

M. Carlson did an amazing job on our house. Hands down, the best money I have ever spent. I would recommend them to everyone! We will for sure be hiring them for our next painting job. read more

M Carlson painting did a fantastic job with some interior work that we needed done. We have hired them to paint our exterior in the spring. I highly recommend them. read more

I have used M Carlson Painting before - and had such a great experience, they were my first call when I decided to sell my house. Re-painted most of the interior and my front door (exterior) and it turned out fantastic. Very professional, quick, and outcome was perfect. My house sold in 6 days. I would recommend them to anyone in the Cities. read more

Very poor quality exterior work. Completed painting without adequate pre-prep if surfaces. Very unprofessional, and Matt Carlson refused to remedy the issue. I would not recommend M Carlson Painting. read more

The entire process was terrific. Matt was very responsive and prompt in providing the estimate. Once we decided to move forward, his manager called within a day to schedule the project. And the painting crew was amazing. They painted our 1,800 square foot townhouse with high ceilings (minus a bathroom and 1 bedroom) in only two days! In addition, they moved much of the furniture for us and taped and spread plastic throughout the house. As a result, they were exceptionally clean and the house was put back together when they were done. The paint job itself was virtually flawless. Though the price was more expensive than an estimate I received from another painter, M Carlson finished the job in two days rather than the 3 weeks estimated by the single-person painter. The value for the price was well worth it. I would definitely recommend and use M Carlson Painting again! read more

MCarlson Painting is a great company!! They painted our house and they were extremely thorough, detail oriented, very friendly, and most importantly cost effective. I recommend them to everyone I know and I will only use MCarlson Painting in the future. read more

Do not hire this company. I had two rooms painted in my house which they did a fine job on, except for paint on the trim work that they didnt clean up. The problem came in the enamel work. I had paint on the windows that had chipped from condensation. The project manager first off didnt even know he was suppose to do that part of the work even though it was on the work order and bid. When they did do it, instead of sanding the remaining paint off to get a smooth surface they just painted over the areas that had flaked off so it looks terrible. I emailed Matt and the project manager and sent pictures of the enamel and paint on trim work. Matt offered to come back and fix the problem. I asked him to come and clean up the paint on the trim but I did not want them to do anything with the enamel since it was so poorly done the first time, I would hire someone else to sand and start over on the windows. A week went by and he never came to clean up the paint, instead I just got a bill in the mail. I emailed back stating that I would not pay for the poor enamel job especially since he never came to fix the paint on the trim. He sent a very rude email back stating that isnt the way things work and that his project manager didnt know he was suppose to come back. I sent the chain of emails back to him and he very clearly had sent me an email stating he would have his guys come back to fix the trim work. I also stated that I ran and operated a business so I do understand how this works and let him know he can obviously run his business how he sees fit, but this is not how I would have treated my customers after dropping the ball on so many levels. His next response was even better, it merely said ok BOSS. Great way to treat your customers in a word of mouth business. read more

M Carlson was very professional, had great customer service, answered all my many questions, and the house looks fantastic! After having a really horrible experience and firing another painter, I was referred to M Carlson Painting. I contacted them on a Friday. They gave an estimate on Tuesday. On Thursday, the owner, sales person, project manager, and painter walked through with me to confirm everything that needed to be done and then started the project that same day. The previous painter had removed the popcorn on the ceilings, but had not sanded or patched properly before painting. M Carlson re-scraped/patched and painted the ceilings in the upstairs and on the main floor, painted the walls in the upstairs and on the main floor, and sanded and repainted the doors in the upstairs as the other painter left drip marks/sagging on the doors that she did. Painters completed the project in 9 days (that would be my only complaint is that they went two days over the completion date they gave at the beginning of the project, but I understand things can sometimes take longer than expected). After completing the project, the project manager walked through with me to do all the final touch-ups and confirmed they did a satisfactory job. read more

I have used M Carlson painting for many projects and have referred them multiple times. They do all of our interior and exterior work and always exceed expectations. Their attention to detail and quality is fantastic. I can always trust that I will love the result! read more