Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

I contacted Lee's mobile garage to replace a worn-out alternator. He is extremely professional and…read moreknowledgeable. He was able to replace the alternator the next day. He was thorough in providing pictures/video of the work that he performed. I am impressed to say the least. Pricing was incredibly competitive. Will use him in the future for any further repairs. Thank you Lee!

From the owner: At Lee's Mobile Garage, our mission is simple: to provide top-notch auto customization, repair, and…read moredetailing services with a personal touch. With three years of hands-on experience, we've honed our craft and built a reputation for reliable, friendly service. We love helping people make their cars uniquely theirs, whether it's through custom upgrades or fixing those unexpected hiccups. Our team is a group of dedicated professionals who genuinely care about the work they do and the people they serve. We understand that your vehicle is more than just a mode of transportation; it's a part of your lifestyle. That's why we take the time to listen to your needs and work with you to find the best solutions for your car.

I'll just say this: after 2+ hours for an oil change at Firestone, they quoted over $600 in repairs…read morein order to pass inspection. I decided to get a second opinion down the road at Wallace Automotive. I was in and out in 20 minutes and the only issue they found was with my wiper blades. Twenty minutes and $57 later, I passed inspection. I've only taken my car to them a few times now, but each time I've had an honest and positive experience. They are efficient and hardworking people, unlike other thieving mechanics. And, they provide good snacks for their customers while their car is serviced!

Very friendly and knowledgeable place Customer service is great. They keep my wife's 1997 Honda Crv…read morerolling.

This is a great local spot to get your Virginia inspection service done. Pretty easy to get the…read moreappointment set up and didn't end up having to wait that long either. I have had a tough time finding reliable spots to get Virginia inspections done, so glad to have found VAS this year. They made it easy to get an appointment set up, got me in and out quickly, and fixed an errant lightbulb in one of my headlights without much trouble or cost. It being on Broad street makes it pretty easy to get to as well. I don't have much else to volunteer aside from the above, though I will definitely return next year (or sooner if I have need of other services)! Overall: 5.0 stars ----- Pros: - Excellence service, pleasant front desk worker. - No fuss inspections. - Prices fair for both inspection and headlight bulb replacement. Cons: - None, excellent local car repair spot.

From the owner: This location is now closed. For continued service please visit our nearby location at: 11006 W…read moreBroad St. Glen Allen, VA 23060

The Best Service I have EVER received. Knowledgeable, professional, reasonable, an absolute…read morepleasure to do business with. Highly recommend. Jerry Wilson , No relation.

Called about some tires being replaced mobile...but you dont offer alignments after the tires are…read moreinstalled,which is waste of time !! Found another mobile mech that picks up your car,does the tires ,mount,balance and alignment same day and brought back to my house!!!Im 70 yrs old and know anytime you get new tires you do a a lignment...and beat your price by 200.

Js Auto repair is awesome! Jacob is very friendly and professional! He came to the house and got…read morethe brake job done in no time! His rates are super affordable and service is fantastic! Thanks again Jacob!

From the owner: We are mobile mechanics who come to you! We are dedicated to solving your vehicles issues. No job…read moreis to small. Message us with your year make and model and we will get back as soon as we can!